I paid extra to book a nicer quality SUV for my trip to Hawaii. Low and behold they ended up giving me a much cheaper quality vehicle while still charging me the original price quoted. Absolutely ridiculous bait and switch. Spend your money elsewhere, won't be spending any money with this company ever again. read more

Dollar Car Rental - Damaged front bumper on a $600 rental car. - Car Rental Near Me - Kauai, Hawaii

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We are in Kauai and rented a jeep. It's been raining alot here. And everything is fine most part. But as soon as we needed the windshield wipers. Not realizing they were broke... so we had to go to auto zone and buy windshield wipers just to see to drive in the rain.. since it was quit dangerous to continue to be on the road, not being able to see to drive in the rain! Does dollar not put their customers safety first?! I mean for a place that rains quit often, wouldn't that be one of the first things to have maintenance on? So my question is how often does dollar do an inspection on their vehicles? So their customers are safe while traveling! 529287161 rental number) Cindy Coburn. BE SAFE FOLKS! read more

Let's talk about Theresa (the devil in the room). My family and I traveled for 5 1/2 hours with a reservation for a Jeep. After standing in line, (i'm being told by an old fart after 45 minutes that only one family member was allowed per car can be in line) we got a jeep. NOT the jeep that my family had reserved. The Jeep that was given to us by Theresa, was an older jeep with a handle turned down windows and a plastic back. Her claim was that it was the only one that was available. I called BS! Absolutely not! I was not going to have this Jeep and this lady ruin my vacation. I walked or should I say marched right back into that office and demanded that I get a newer Jeep. Go figure, within 20 minutes. I had a newer jeep.Do not and say do not go to this facility to get a car for a rental. There are many other options to choose from. And this Theresa chick needs a tutorial on hospitality and kindness Stay Away and put your money elsewhere! read more

Dollar Car Rental - The jeep we got!! FINALLY - Car Rental Near Me - Kauai, Hawaii

I just wanted to give a shoutout to the agent (Mike Curtis) at the Dollar counter in Lihue -- super sharp and professional from the moment I walked up. He didn't waste time with the usual upsell nonsense and got straight to the point, which I really appreciated. Best part: he actually gave me the exact car I requested. The whole pickup process was smooth, quick, and no surprises. Solid experience all around -- wish every rental desk worked like this. The only issue car didn't have a full tank of gas, and car needed to be returned full. That costed an extra $15 for me. read more

Dollar Car Rental - Not full tank - Car Rental Near Me - Kauai, Hawaii

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DON'T COME HERE!!!! If you want to waste 3 hours of your Hawaii trip be my guest. Expect to arrive to a massive line that barely moves. After waiting in the line two hours you will see someone at the counter. After signing paperwork you will go outside and wait another 30 minutes to an hour for your car to get washed and brought to you. They are disorganized and if you like INSANITY THEN BY ALL MEANS COME HERE :( read more

Dollar Car Rental - Expect a two hour wait to see an agent - Car Rental Near Me - Kauai, Hawaii

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You will wait hours. I would recommend using another company. Took over three hours to get car. read more

Dollar Car Rental - Car Rental Near Me - Kauai, Hawaii

We bought a trip through Booking.com which included air fare, hotel, and CAR RENTAL. We arrived after a long flight late at night and the employee told us we owed $469.87. When I reminded her that we had bought an all inclusive trip, she denied this and made us pay this amount. I was tired and figured I would pay and take care of it after the vacation. I have had a run-around for days now, with Booking.com only wanting to reimburse me $418.40 (which I imagine is what they paid Dollar Car rental) and no one seeming to care that I am owed $51.47. The experience of receiving and returning the car was fine, but this charge is NOT fine and no one seems to care. read more

The waiting is ridiculous to pick up car. Don't do it ! go with another vendor Absolutely worst car rental experience ever. read more

This place is so so so slow... off season and waiting 45mins to an hour and only 5 people in front of me. Elderly couple in front were given a Suburban to drive for the 2 of them. They asked for a smaller car and told they had to pay over $300 for a smaller car. Avoid Dollar or Thrifty if you can read more

RUDE ! The shuttle driver was so rude he is lucky he didn't get punched. Counter person wasn't much nicer. Vehicle was dirty and in poor shape. Avoid Dollar in Lihue. Spend the extra to support a better company. read more

SpongeBob narrator voice *2.5 hours later* This place is so slow that even our only entertainment - the wild chickens left! Is this place a franchise? Someone needs to help them! I took this picture at the beginning of our long, depressing wait, and still waiting for someone to fetch the car (after waiting to check out) Please pray for us! Totally understaffed so it's not their fault. Hopefully someone from corporate can help these poor souls supposedly doing their best. YIKES! If I don't post another Yelp review review in 2 weeks, I've died here.. read more

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This is the WORSE rental car ever! I made reservations and arrived at 11:30, waited in the line for 2 hours. Only two people working and literally taking 15 to 20 minutes per customer. Then the rep, Simona, said we have to wait for the car to be cleaned and washed, take another 20 minutes or so. I asked what happened since we had it reserved and her response: because I'm working at the counter not washing cars outside. 3 hours wasted and maybe longer in other people cases just for something we've reserved ahead of time is just ridiculous. Don't overtake reservations if you don't have it. TERRIBLE SERVICE! read more

The car was without oil and they wouldn't come get it. We had to buy the oil on our vacation. Drive 25 min away to find oil.

We waited in line for 2 hours. One weird lady kept com g back in and changing cars and they let her!! So 20 people in line and only 2 people helping check in so that left 1! Also we had to get our jeep towed because it was leaking gas. The lady said "oh cut line happens all the time". I said no we don't know what it is and the inspector said he didn't see a cut line so we're still in the middle of that one! She said "you should have bought the insurance!" Gave us a different jeep but didn't add the insurance like we asked her to. read more

I have to say!! This Dollar Rental Car was where we need to pick our car But we had a 3rd. Party rental not good idea!!! When we got to the front of the line the Manager was helping us it Caroline. She told us we didn't have a reservation!! Priceline dropes the ball!!! Was CANCELED I was worried So we called and the woman on the other line of Priceline wasn't helpful at all (Priceline) So now what priceline was no help at alllll but they refunded our $$$ But Caroline said no problem I can help you I was so happy it ended being less $$$ And we end up with larger car a Mini Van I was so happy I had made Home Made Banana Bread Muffins for our morning flight I gave her some to thank her she was sweet she laughed and said I'm so hungry..I told no worries enjoy It's family recipe from Grandma Ayako's Banana bread she was very happy And so were all 5 of us to get going to enjoy this Paradise Island Mahalo Thank you Caroline read more

Dollar Car Rental - Waiting in line - Car Rental Near Me - Kauai, Hawaii

How I almost got stranded two miles from the airport. Renting a car in Kauai? One month from now, no cars available. Five weeks from now standard size car $1100 for a week. Reserved a standard size car with www.DiscountHawaiiCarRentals.com five months in advance for $750 for a week with Dollar Car Rental. Came here March 25, the height of spring break, with fully booked airline flight to Kauai. Waited at the airport for the Dollar/Thrifty shuttle to come by. Hertz shuttle comes by, and then an Alamo, and then a Budget shuttle. 10 minutes pass, and a second Hertz shuttle comes by, and then another Alamo, and another Budget. 20 minutes pass, and a third Hertz comes by. Finally, a Dollar/Thrifty shuttle shows up. Of course, by this time the line is humongous for the shuttle, and not everyone will fit. Standing room only, as apparently they only have one shuttle running, due to staffing shortages. Minus one star. At the Dollar/Thrifty car rental office near the airport, second line out the door waiting to rent a car. Line is slow due to the usual company pitch to get people to buy supplemental insurance to cover loss of use, etc. Takes a good 20 minutes to get through this line. Minus another star. Once the paperwork is completed, have to get in a third line, waiting for the actual rental car to arrive out of the car wash. 10 minute wait. The car wash missed the bottom half of the rear fender. Minus another star. Employee leaves the 2021 Nissan Altima engine running, not even checking our paperwork. We check out the outside of the car, and jump in driving a couple of miles to get something to eat. At the restaurant, I put the car in park and am about to turn off the ignition. Only there is no ignition with a key inside! On off button, just like in a Prius. Look for the key everywhere, but can't find it. Whatever you do, don't turn the engine off, as if it is a proximity key, the car will not restart without the key fob nearby. Drive back to the airport, where a company employee finds the key fob on the floor of the car just under the seat. read more

Dollar Car Rental - 2021 Nissan Altima with only 5700 miles on it - Car Rental Near Me - Kauai, Hawaii

What a mess. We waited in line for 1 hour and 20 minutes -- 80 minutes! To pick up our car that we had a reservation for. The line was literally out of the door with only 4 people behind the counter for Thrifty and Dollar rent-a-car. Across the street (since I walked across the street to see if j could book somewhere else and then cancel our Thrifty reservation) at Enterprise/Alamo/National they had NO queue at all and 5 people behind the counter waiting to help customers who arrive. This is horrible. I would strongly recommend NOT booking at Thrifty unless you want to spend the first 1.5 hours or tour Hawaiian holiday waiting in line to pick up your car. Also, our friends who travelled with us on the same flight went to Avis and while they had a short queue, they only waited about 10 minutes (completely reasonable). read more

Very helpful and professional! Car was clean and very nicely equipped. The price was good and service was excellent.

I car and at least 20 people in front of me have gotten their cars, but I'm still waiting for a car so I don't understand what their bullshit is here but I'm giving them bad service for this read more

First off, be prepared to wait for a few of the shuttle buses. There is a 10 person limit and there are a ton of people trying to get over to the car rental area, we finally got on the 5th shuttle. You can walk to the car rental area, but it's about a 1/4 mile walk. It's across the street from the airport but there is no direct path to get there. You'll have to go across the parking lot then around to the entrance of the car rental area. After an 8-hour flight in, I didn't expect to stand in line for an additional 2 hours to get my rental car. I had done my reservations through Orbitz and thought that I had taken care of all fees. When I finally got up to the counter, I was told that I had to pay an additional $300 because I needed to be charged for an extra 1/2 day (because I was dropping the car off at 9pm). Since I had already waited, and needed the car, I reluctantly paid. The employees I encountered were very nice and once I got my car I was able to leave the parking lot quickly. My car appeared clean, but there was no sticker or notification that my car had been cleaned/sanitized. I dropped off at 9pm and the area was a lot less crowded. I dropped off the car and opted to get emailed my receipt. The wait for the shuttle was less than 5 minutes and I was one of 5 people aboard. My final receipt was emailed to me by the time I was checked-in. I was here the 2nd week that Kauai was allowing full planes to arrive, and I knew about the prices/rental car shortage. Hopefully once they're able to get more cars and more employees the process will be a lot smoother. Tip: If you're headed from the west side of the island, fill up the gas in Puhi, it's slightly cheaper than the gas stations in Lihue - unless you can fill up at Costco with your membership card. read more

Dollar Car Rental - Line for 2-hour wait. - Car Rental Near Me - Kauai, Hawaii

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do not rent here!!!! 3.5 hour wait. Your think you just got a cheap rental, this is why, one person working. Just when Inthiught i got my car they decide to wash and detail, total was 4.5 hours. What a welcome to hawaii. read more

The new policy "only the driver can wait in line". I guess too many people pointing out how deliberately slow they move is just too much. The attitude is horrific. I'm sorry to have burdened you with doing your job. It's our fault you applied and accepted it. Damn us! read more

We had a bit of a snafu (driver in the reservation forgot his ID at home) but the DOLLAR CAR RENTAL staff at Kauai were very patient and very helpful. Shuttles are available to take you to and from the airport and their office. Everyone has the ALOHA spirit. There is only one person in the line before us when we got there so there was practically no wait. As soon as we got everything settled, someone dropped off our car rental in front of th eoffice. Drop off is easy too. You just drive all the way up to the drop-off line, park, hand the key over to one of the attendants and you're done. Couldn't be easier. Cars were clean and in great working order. The staff are friendly and helpful. read more

Pure and utter shit. They're cheap for a reason. Nobody that works here gives a shit about you and that's from everyone from the shuttle drivers to the front desk people. read more

Great experience renting through here. We booked through some random discount car rental site for a compact for a week while in town and had no issues. You do need to take a shuttle to and from the airport, but they were running without issue for both pickup and drop off for us, which was nice. We got in late on a weekday and were concerned that there might not be anyone on site to help us, but it ended up working out. Shuttle operator was friendly, too. Pickup and drop off were easy, car was clean, no issues with our Nissan Sentra at all during our stay. Price was really reasonable when we booked, too. read more

We prepaid for two cars, but were required to pay $15 per day extra for the other driver since we prepaid for both cars on one card. What a sham. What a scam. Theresa at the counter could not have been less sympathetic. DOUBLE SCAM because even though the other drivers who we paid for have insurance, and we have insurance, they made us pay an extra $300 for insurance that we don't need. I hate Dollar. read more

Be prepared for a 2-hour wait in line. At least. Extremely slow service. yelp makes me do 85 characters, so this review is longer than it needs to be. ​​ read more

Look at the car they gave me. Is it even legal? Waiting for replacement. Too much time spent. Well. The second car provided was assigned to me and another guy waiting in line. Waiting third car to be assigned read more

Dollar Car Rental - Is it legal? - Car Rental Near Me - Kauai, Hawaii

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Worst experience ever. Had to make a change to an existing booking but they did not allow it so we had to pay $21 cancellation fee and rebook for an extra $200. Complete scam, inflexible, terrible customer service, terrible staff. Show less More about me read more

Wait times are out of control. Waited over an hour even with a reservation. Staff could care less.

You take a shuttle from the airport to this rental spot and beware of the ridiculous long line and hours you will spend to check in to speak to a live person then wait another hour to receive your actual vehicle read more

This place should be avoided. Shuttle & counter personnel were very helpful, but the CEO Mr Byron (Mr. Personality) managing the customer line was rude & disrespectful to the women in my group. Also, vehicle provided was dirty & signigicantly banged up. I'm sure the other rental agencies would be happy to receive your service. read more

Dollar Car Rental - Car Rental Near Me - Kauai, Hawaii

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Worst car rental experience ever. I waited with my family for over 20 mins for the dollar shuttle to come by....Hertz driver felt sorry for us so he allowed us to hop on b/c Dollar rental was across the street from Hertz. Line was out the door, about 35-40 people deep at dollar rental. After a 1 hour and 20 mins standing in line, we had another 30-40 min wait to pick up our vehicle. Not worth the wait. Next time I'll pay a little more at Budget or Hertz car rental. Wait times are unacceptably long wishes I gotten my car elsewhere. read more

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Terrible wait and experience. You really do pay for the price. It's cheap online but force you to get their insurance and make you wait 3 hours. I missed a large portion of the conference I was attending because of the ridiculous wait. This experience will make me never use thrifty or dollar ever again. Ever. read more

I arrived in Kauai for a much anticipated vacation - had booked my trip online. When I arrived at Dollar after my long flight, I discovered that I had forgotten my driver's license (I used my passport to board the plane). Though I had a photo of my license that showed all of the pertinent information, they refused to accept that. I showed them a photo of my active vehicle insurance, and that made no difference. I spent an hour online (went to Hertz to get a WiFi signal, as Dollar had none) with my State DMV, trying to get an "official confirmation" that I had an active DL... no luck. I had to take a cab to my hotel; have been without transportation (save for calling a cab), for my entire week in Kauai - and Dollar has charged me the ENTIRE amount of the rental (nearly $600) and refuses to give me a refund. NEVER book with Dollar rent a car - tell your friends - they care nothing about their customers... only want to rip us off! read more

Literally a 2 hour wait - please do yourself a favor and never rent from Dollar!! Standing in line for over two hours - had the car reserved for weeks. read more

Dollar Car Rental - Car Rental Near Me - Kauai, Hawaii

Horrible service. Employees standing around. While there is a line out the door. Wish I would of seen the reviews on how bad this place was first. read more

Dollar Car Rental - Employee standing around watching YouTube videos. Poor management allows for this to happen. - Car Rental Near Me - Kauai, Hawaii

I would give minus 5 stars if I could. Three hours. We waited three hours in line to rent a car on a reserved prepaid rental. My wife got sick, and two days into our Hawaiian dream she is just getting better. Then, because my wife is the primary driver and she can't drive because she is sick, they want to charge me another 13 bucks a day to put me on as a driver. The agent finally backed down and changed it for me. We finally drive off 3 1/2 hours after we got off the shuttle, I have to pull over at a gas station because the inside windshield is so dirty I can't see out of it. We booked thru Priceline so they can take the hit for this mess too. They need to vett the people they do business with. I don't trust Priceline and if you rent from Dollar Car Rental I hope you like standing in line. read more

Rent Elsewhere. Take an Uber. Walk. Do not rent a car from Dollar at the Lihue Airport! We had a 5:00 p.m. prepaid reservation for a mid-size car "like a Toyota Camry". We waited over an hour for our car, and it was a beat-to-shit Chevy Impala. Too big, dirty, and ready after dark when we had to navigate unfamiliar roads. We joked that it was a dump truck, a school bus, the beast, but honestly neither of us wanted to drive it, so we wasted a large amount of money thinking a car would give us convenience and access to the island when it really just gave us stress. Not a good way to start a long-awaited vacation. And to make matters worse, we had a weekly rate, and when we stated we'd be dropping off a bit later (still within "the week"), we got hit with an extra $43 charge (over $1000 total). It was the worst part of our trip, and we will never, ever rent with this company again. I should mention that the shuttle bus driver was very nice. Maybe put him in charge. read more

Horrible wait and spoiler alert- don't bother to to do online check in... there is no online check in service. You're still stuck in the 2 hour line but you wasted your time thinking you will save time by checking in online. Dont be fooled and don't start your vacation off waiting in a long line with terrible customer service read more