Did what they promised. Got a great car. The line was long but finally got the car we needed. read more

My son and I had to go to Houston on 6/22/24 for a family funeral, when we got to Houston and we went to the Dollar rental car desk we spoke to a woman and we specifically let her know that we did not want any liability coverage for the car rental because we had already paid for that with Priceline when we paid for the car rental. The only thing they needed a credit card was a $200.00 that was to be credited back after the rental was returned. Dollar charged me $410.00, and I was so distressed with my family member dying that It was not until 3 days later I realized they overcharged me. I called Dollar and I was told that note will be placed on my rental account, but I had to go back to the dollar rental desk for the to process the reimbursement of invalid and unauthorized charges. Our receipt clearly did not have $34.99 additional liability with Priceline and Dollar blamed us for their mistake and refused to give us a refund. When I told them that I was going to dispute with my credit card the supervisor they called said, "Go Ahead we will fight it" Dollar fraudulent charges extra fees for car rentals. We paid a total of 586.00 for this car rental for only 3 days for small car. Be aware and do not rent for them. read more

They are the worst car rental in the world they put a smoke device inside the car but they do not put a device in the car to for a smells on how it smells like fish and how none of the stuff work I had to have oil have transmission I couldn't even make it up the hill to go to Vegas Dollar rental is the worst place in the world and they have the nerve to charge $400 because they don't smoke in the car I wouldn't rent from Dollar ever again read more

Crooks. Period. They advertise a low daily rate, then gouge you on hidden fees and exorbitant liability insurance prices. Would have given them zero stars if possible... read more

Worst excuse of a rental car place ever! I made a reservation online and showed up early and they were locked up. The guy seemed aggravated to have to come and open the door for me. I said I had a reservation and he laughed and said we don't have any cars. I asked how could I have made a reservation if they have no cars and he said "not my fault" wth!? I stood there trying to look up something else on my phone and he demanded for ID and credit card. I asked him why he needed it? And he said you want a car don't you? Wth?? So does he have a car or no? He was so unprofessional, unfriendly, and terrible. read more

Horrible! If I can rate 0 stars, this place would have it. Our car was filthy, high mileage, shocks felt like they were passed the end of their useful life, numerous scratches and defrost didn't work. We reported the damages but no one would come out to the car to do a walk around. The gate guard asked us to write what we thought was wrong and he signed it. After returning the car I found that I was charged an $117 additional driver fee. My husband was the only driver, so we had no reason to add a second driver. When I was asked for my drivers license at the counter, I assumed it was because I was an adult. I called customer service once I saw the charge, after waiting 29 minutes for someone to answer the phone, I got the rudest customer service representative. I asked for a supervisor since she was incapable of helping me and she responded we don't have supervisors. We have authority to handle our own calls. She refused to put a ticket in so that someone else can call me. read more

If I could give this place 0 stars I would. This place is absolutely HORRIBLE. DO NOT GO HERE!!! The service is bad, they over charge your account and over charge you for a rental that you could have went to LAX and pay a little more and receive a better car. The price that I was quoted for online is 174.00, by time I returned the car (a day early) they said the total was 347 and then over charged my account 450.00. When I went back to ask them why did they charge me that amount, the man started yelling at me and I said I tried to hit him which is the furthest from the truth. When I called the customer service for dollar rental they stated that this is a franchise and there is nothing that they can do about it. DO NOT GIVE THEM YOUR BUSINESS!!! read more

MAY I REMIND YOU I DID NOT EVEN PICK UP A CAR FROM THIS PLACE OF SERVICE. Not only do they fail to mention that there will be a $25 charge per day for being under the age of 25 and they also are very not knowledgeable about customer's services. I am currently going to California to visit my family which I have booked since JANUARY! I did not find out about the underage fee till today which is 2 days before flying into California, very inconvenient and staff seem not willing to carter to the customers which a big pet peeve of mine due to me being in the same industry field. I REPEAT EVEN AT THE AGE OF 25 I WILL NOT BE GOING TO THIS VERY CORRUPT COMPANY. Just lost a customer and also someone who is visiting family in the military GLAD to see you care about the troops and their families. PATHETIC. IDIOTIC. I wish I could give this place a negative review. read more

This was one of the worst car renting experiences I can remember waited in line 40 minutes to get paperwork done, then waited in line outside 15 minutes to get a car that they didn't have returned to dollar yet. Brought out a car below the model grade I paid for. Car is very old and has high miles and brakes are going bad. We will try to take it back to different location today. I am not holding my breath that things will be better.or if they will even trade out. If I could give zero stars I would read more

Dollar Car Rental - 40 min waiting in line to get paperwork done, then another 15 minutes waiting outside in the sun for a car. No cars available. - Car Rental Near Me - Los Angeles, California

See all

Just close this place down. Seriously they turned away everyone in the office saying that they don't sell insurance. This review is even a waste of time because the place already has one star. read more

If there was less than one star reviews, this place would deserve it. Hidden fees and a helpless staff ill-equipped to complete a basic check in are just some of the highlights awaiting you at this establishment. Avoid and smile or visit and suffer. You've been told. read more

Whoa if I could give -200 stars I totally would. Their service sucks.They are beyond rude and total jerks! They don't know anything about customer service!!! Don't come here seriously!!! I'm so mad!!! There is two guys working there who don't care about making the customer happy instead they talk in front of you rudely if you have any doubts. Due to their attitude I told them I didn't want the car after all. I was not going to make them earn profit when they didn't deserve anything! He said well I already charged you for insurance and left me standing there. I followed him and asked him to give me the number to call and ask for my money back. Incompetent people like these should be out of the business industry. read more

Working with the BBB to resolve this complaint. They say that because the insurance company has not contacted them, they wont refund the 220 they stole. I will update after I show up at their location and demand the documents they refuse to submit. THEIFS!!!!!!! read more

Customer service was horrible and they did the bait-and-switch gave me one price and change price. They also put $400 hold on my card. Will not go back and will not refer anyone to go there. read more

Do Not Rent A Car Here Unprofessional Staff Malfunctioning Automobiles They will nickel and Dime you Awful! read more

This place is terrible!!! Save yourself the aggravation and drive to the airport and deal with normal people. I wish I had read the reviews first before taking uber to this abortion of a rent a car place. read more

The man working here was completely patronizing and rude. I drove away feeling very angry. Also when I asked for advice on something with my car he kept joking that for 10$ he'd give his advice. So bad. read more

Made a reservation for 9AM on a weekday and was dropped off. Their door was locked - no one was there. 2 other customers also showed up. Waited 20 minutes before giving up as I was on a tight schedule and standing around on La Brea in rush hour traffic isn't fun. Walked 3 blocks south to Enterprise - a little more expensive but great service. read more

I booked online. The price seems good until u return and finalized the bill. Than they added service chats per day $6.93. There was nothing about it mentions before. I rented car many many times. This is the worst. They are bunch of dodgy people. I will never book them again. read more

This was the worst car rental experience we had. They gave us a price when we rent the car, we asked if there was any additional charge or fee and they say that was the total price with all charges and fees (flat rate, they said). When we returned the car, they said that we are over mileage and they want to charge a mileage fee that they didn't inform us and didn't show in the contract. They said that we didn't inform where we were going (What? We have to say what are we going to do, are you kidding?) Never again read more

The worst rental car place ever. My friend got charged way more than was told. Mossi the owner is a fraud and collects on peoples insurance. Worst customer service. Do not do business with them, they will screw you over in a heartbeat! They are doing insurance fraud! Avoid this place at all costs! read more

One star is being VERY generous. DO NOT EVER RENT FROM HERE. It is the shadiest and most unprofessional operation. They are con-artists and thieves. While trying to make a change to a reservation, the employees went into my rental car and stole items out of the car. After confronting them and threatening to call the police, he finally admitted and returned the items. To make it worse, Dollar Customer Service at Corporate would do nothing about it. THIS LOCATION SHOULD BE SHUT DOWN. I'll never be renting from any Dollar again. read more

I personally had the worst experience at dollar Rent-A-Car I've ever had in my entire life, when I got to the airport in Dallas Fort Worth Texas. I upgraded the car from economy car to a standard car ... and I was completely lied to by the sales person stating that there was only going to be a difference of $12 a day when I got my bill my rental car was over $1000.. this discussed me I feel like I have been violated I was traveling alone as a woman and feel like he took advantage of me because of it I will never do business with this company again nor will anyone that I can get my story out too!!! If I can give you just a bit of advice from my experience do not ever rent a car from Dollar Rent-A-Car..... to continue this app I have to give them at least one star but if it was that to me it would be in the minus read more

I didn't even want to give them a star but in order to post this review I had to. This is the worst place to rent a car from!!!! They are privately owned and they are the rudest people that I have ever come into contact with. I was directed to them by booking with Hotwire.com. Due to my experience with them I will never rent from dollar again as well as book with Hotwire.com. Further more I have contacted dollar as well as their corporate offices and Hotwire.com supervisors to let them know the type of people run this establishment. read more

Firstly, they gave us a pretty run down car. He told us right from the start of arrival that the good cas were all gone. We were fine with that as we were only making short trips. But what if we weren't? We are paying the same price as everyone else? Secondly, they had terrible customer service, the lady that works here doesn't have a clue whats shes doing, she wouldn't even speak a full sentence to us Thirdly, they said we could drop off the car on Sunday as long as we were no later than 12. We arrived at 11:30am and stayed till 12:30. No one was there, we tried calling a hundred times and left voicemails. We finally gave up and returned on Monday (total inconvenience) only for the owner to try and say "i was there" and argue with us until we said check your voicemail, we were outside. He then quickly changed his story as he realised we had proof. No apologies, and even charged us extra for insurance. For us to be waiting here for an hour and then having to return yet again on another day (what if we had to leave town??), I would expect something in return? I would NEVER use this rental again, and would highly recommend no one does. read more

I found these guys on line. I got a Toyota Sienna mini van, Guaranteed. They gave me a Free GPS. I took my family and kids to San Francisco, Las Vegas and Grand Canyon. The prices are reasonable and service very good. Morsy and Tina are great. I recommenc them. James P. Los Angeles. read more

Dollar - never again!!! We drove to this extra small outlet of Dollar and just wanted to add an additional driver, which was NOT possible. "We have no access to existing bookings" Come on guys - mankind can fly to Mars - but you are not able to add 1 driver? Why not shut down this office if it is not able to deliver common-market services? Next time, we will definitely book our car with another car rental firm, who is able to accommodate usual service standards! read more

Had a great experience here! They were extremely accommodating even though I didn't have a credit card they worked with me.

This is the worst car rental agency in the city. The Manager, Sam was very rude. Me and my wife rented a car from them for 3 weeks. We provided everything he needed to rent the car but he kept hounding us each time we paid our dues about some insurance form that no other company requires. He yelled at my wife more than once as if she was his wife. Clearly he didn't know who he was dealing with. Also we left a deposit. It's now been 11 days since we turned in the car and we haven't received our deposit back. He told us it would take 3 days which is standard. When we called to find out why we hadn't received the refund he started talking about stuff that had nothing to do with our money. He started to yell at my wife again until I grabbed the phone and screamed at him. I'm going to have to file a law suit in small claims court to get my money back. read more