Professionalism I…read morerecently had to rent a car while my own vehicle was being repaired, and my experience with Dollar Rent a Car was absolutely outstanding--largely thanks to Henry Flores. From the moment I arrived, Henry was professional, courteous, and genuinely attentive. He made what could have been a stressful situation incredibly smooth and easy. Everything was clearly explained, the process was efficient, and I felt truly valued as a customer. The vehicle was clean, well-maintained, and exactly what I needed. Henry's professionalism, patience, and excellent customer service truly stood out and made a big difference in my experience. It's rare these days to encounter service like this. Dollar Rent a Car is fortunate to have an employee like Henry Flores. Because of him, I will absolutely return and highly recommend Dollar Rent a Car to anyone in need of a rental.

Please save yourself some money and use Dollar Rental! Doing my research (Budget/Avis are at the…read moresame location but priced much higher) I saw Dollar had a wide range fleet of vehicles for a much more affordable price range. They also had all the same type of services such as roadside assistance, insurance, and several add-ons. The main reason I kept coming back is the staff is AMAZING! Sai and Henry will always bring you a clean fueled vehicle, will recommend what vehicle works best for the distance you're traveling or its use, plus they will also help you if you suddenly need to extend the use. Can't say enough how much I recommend them and I'll continue to use them!

This experience demonstrated a serious lack of professionalism, accountability, and basic customer…read moreservice. Over Easter weekend, I had arranged for a 7-seat vehicle and received a clear confirmation from your staff. We relied on that confirmation when planning our transportation. However, when we arrived, we were informed that the vehicle was no longer available. This contradiction was both frustrating and unacceptable, as it directly impacted our plans. During this interaction, I expressed frustration at the situation, which I believe was reasonable given the circumstances. At no point did I threaten any employee. Despite this, one staff member accused me of making threats--an allegation that is completely false and appears to have been used to deflect from the failure to honor the original commitment. We then attempted to resolve the issue at a second location, but were denied service based solely on the claim that I was "upset." While I was indeed frustrated, my behavior did not warrant refusal of service, and the situation could have been handled with basic professionalism and de-escalation. As someone with years of experience in sales and customer service, I find the handling of this situation deeply concerning. The combination of misinformation, lack of accountability, and refusal to assist reflects poorly on your organization. I would appreciate a formal review of this incident, including clarification on why a confirmed reservation was not honored, why false allegations were made, and why service was denied at a second location. I will also be escalating this matter to corporate for further review.

Jeny is such a great employee I had to pick up a rental from this location due to an accident. I…read morewas in and out within 20 minutes or less with everything reserved online no issues very professional service. Thank you again!

Oxnard Airport location. This place sucks. AVOID! Lazy, unhelpful, and negligent to the point of…read moreproviding dangerous driving conditions. They do not check their cars for the most basic of things, even safety. Check your tires before leaving, as I got a car with a flat and other tires not inflated properly. Of course by the time I really started to notice I was hours away, and they will not help! Another time the car had a piece of the mudflap with screws from a prior renter's mishap stuck in the wheel well, rubbing against the tire. Again, I did not notice until well underway, thinking that the car was just a cheap noisy one. They do not fill up their cars with gasoline, and will tell you at check out that it is full. MAKE SURE TO CHECK before leaving. They do not clean their cars! Unbelievably disgustingly dirty. I spent half an hour cleaning it before I could use it.

Cy the owner and his assistant were very helpful and asked the right questions for us to get a…read morediscount. Explained everything to us. I have used them before and always go back.

Horrible customer service, they rented me a defective car that had a crack in the windshield that…read morewas made worse by the heat. They proceeded to blame me even though, I barely drove the car it sat in my covered parking space and when I went to drive the crack was actually visible. If you have to rent from these people make sure you take extreme precautions, film every single inch of the car and hope for the best. They are going to scam you no matter what.

Review Title: A Tale of Two Enterprise Locations - One Redeems, One Regrets…read more There's a saying in customer service: People will forget what you said, but they will never forget how you made them feel. My recent experience with Enterprise Rent-A-Car is a textbook example of both ends of that emotional spectrum, one frustratingly dismissive, the other refreshingly exceptional. Let's begin in Ventura. Tuesday, July 15, 2025. I arrived at 9:30 AM sharp on time for my scheduled rental at the Enterprise location on S. Victoria Ave in Ventura, CA. As a professional truck driver trying to make my way back home after a long haul, timeliness wasn't just a preference it was essential. Upon arrival, I was quickly checked in by a young woman, but there were no vehicles on site. I politely asked when a vehicle might be available, and she simply repeated, "a few minutes." Those minutes turned into nearly an hour. Around 10:30 AM, a vehicle was finally returned but not ready. I watched as the employee took it to get gassed, "cleaned" it quickly, and then handed it off to me. The delay not only set me back but added to the fatigue and frustration of someone who was already running on fumes. What added salt to the wound? During my wait, I noticed an SUV on the lot and asked if I could just take that one instead. Her response: only if I paid extra for the upgrade. No flexibility, no consideration. Just an upsell. Tired and unimpressed, I declined. Fast forward to the drop-off at Salinas South. This is where the story and my perspective completely shifted. At 280 Mortensen Ave in Salinas, CA, I was greeted by a manager named Dainya, whose professionalism and warmth immediately stood out. As we approached the car, I overheard her colleague say they could offer a customer a free upgrade due to limited availability. Surprised, I asked Dainya if this was common practice. Her reply? "Absolutely." No hesitation. No upcharge. Just good service. When I shared my Ventura experience, her response wasn't defensive. She didn't deflect. She empathized. And then despite not being responsible for my negative experience she went out of her way to make it right. She applied a small discount to my rental as a gesture of goodwill. That small act meant a lot. It wasn't about the money it was about being seen and valued as a customer. Here's the truth: Salinas South embodies what customer service should look like. Ventura, unfortunately, missed the mark. And if Enterprise is indeed a single unified corporation, as Dainya confirmed, then consistency should be a standard not a gamble. To Enterprise management: Promote leaders like Dainya. Let her train others. Make her the face of your company culture. Her empathy, authority, and care turned a sour experience into one that renewed my loyalty. And as a returning customer for years, that matters. But I strongly encourage leadership to address the Ventura location's approach. Rigid policies, poor communication, and lack of situational awareness will cost you customers. One location redeemed your brand. The other nearly lost me. Respectfully, A seasoned traveler, loyal customer, and someone who knows the value of service done right.

I have never had such a good experience when renting a car. Brock and Crystal went out of their way…read moreto get me the type of car I needed as we have a wheelchair user in our family. They were available, cooperative and ALWAYS pleasant. On a busy holiday week, they kept searching to get us a car so we could get our car (hit and run) fixed. I highly recommend them.

Relaively easy to rent a vehicle, Car was clean, and new. Would rent again from Oxnard Auto Centerread more

I wish I could leave a zero. I rented a car and was unable to return it. It was misclassified…read more Also the rep did not change the return date. Giant mess.

Horrible customer service here at this Hertz. Dropping off my rental car and they said can't give…read moreme a ride to the body shop. Then they said they need to go wash a car and left me here in line without checking me out yet. As they walk out they recommend I call an Uber. The line continues to grow as I wait. 4 others in line now behind me and still no one here at the counter. The Herz representative finally comes back and after a few more minutes, starts to help me. "Did somebody promise you a ride home? I replied "last time they told me I can get a ride when I drop it off". She replied "unfortunately, on the weekends,, I'm by myself". Then she asked me if I knew how many miles the odometer reads. I said No Within 30 seconds from saying that, she starts asking the person behind me what name THEIR reservation is under and starts to look that up. Then walks over to them At the end of their 5 min conversation Lady asked "Are you the only one here today?" Rep rudely replied "Yes! Can't you tell?!" The worst customer service ever!

Absolutely the worst customer service! They charged me for a full tank of gas when I left the tank…read morefull when dropped off. They kept charging my credit card 1 month after I dropped the car off saying that I still had the car. Look at all the negative reviews! Stay far away from this company!

DON"T rent from this location!!!! I usually use Enterprise I will go back to them next time. Staff…read moreis overwhelmed and do not know what is going on long wait and ridiculous answers to questions. The car was really dirty and not the car I had rented. poor selection. When I returned they wanted me to take it to have it cleaned before I returned it " Because they don't have the capacity to detail cars at this location". Tank was not full when I picked it up. I was there for my fathers birthday and he became ill was hospitalized and I had to extend my rental they quoted me one price and changed it on the bill once I returned home. I am on the phone ; now with hertz customer service on hold. I Would NOT EVER rent from them again I would rather hitch hike!!!!

We rented from this location three times in one month without problems. First time I was given a…read morecar with smoke smell and they graciously switched it to a different one without an odor. We then rented mini vans on two separate occasions, check in and out was easy and smooth. The owners are great. We will return. No hassles, good cars, awesome service.

It is absolutely INSANE that upon arrival I was told that the car I had rented online was not…read morethere. They said I could pay more and rent a car that was available. Why would I be able to rent a car online only for it not to be available?! When asked when my car would be coming, they said they didn't know. Depends on when it is dropped off and they didn't know when. This too is crazy because when renting, it asked when I was going to return the car, so why would they not know? I ended up paying for the extra, they said it wasn't their issue to cover the additional cost despite it not being my fault and only theirs. NEVER EVER EVER will I go back

We frequently rent one way rental cars to LAx from this location. It is cheaper than parking a car…read moreat the airport if going for more than two weeks, and cheaper than a shuttle if there are two of us. Sometimes this location gets pretty busy when there is only one checkout person. We always reserve a car otherwise they may be out of cars since it is a small operation. There is plenty of parking, and a decent location for Ventura on th east end behind the fire station across from Target. Rentals usually go smoothly.

DO NOT RENT HERE! Made an online reservation 4 days in advance. I got an email saying my rental was…read moreconfirmed at my chosen 10am pick up. When I called to check on the status of my rental at 9am the day of my scheduled pick up, they said they wouldn't have anything available until 12:00pm.... I called again hours later and they still didn't have any compact cars. They said they had 1 suv but refused to rent it to me without charging me additional fees for the bigger vehicle.... DO NOT rent from here. Manager/employee is incompetent. They are absolutely winging their everyday operations.

John Lamb was the best I could ask for. Very upfront and knowledgeable about the whole process…read more Would buy from him again wherever he goes

I've gone to these guys twice now for a good used car and wasn't dissatisfied either time. Just…read moredon't let them talk you into getting your catalytic converter engraved because they'll send you to Pep Boys in Ventura where I had a really bad experience, never got the thing engraved after waiting for 5 hours, and never got my money back. Will I go back for another used car? Possibly but they better make it a heck of a good deal next time.