This dollar car rental office left me with one option, pay twice as much and a large deposit. I had reserved a small sprint (simular) with priceline. I had all the RSVP on my phone and confirmation. I rented for errands, no trips. The man who I first spoke with (mgr) who said they could not see anything and you have to rsvp 24 hrs in advance. This made no sense as I had shopped online for the best deal. It was for 3 days at a total of $112. total, and he said nope. The best he had totaled $156. FOR 2 days and a deposit, I might get back on Wed. I am so confused as I've never experienced this before. He blames PRICELINE, and PRICELINE said what HE did is not correct. Why is Dollar renting at the very small airport. DO NOT use Dollar unless you are willing to go through them directly as the mgr said. I am not sure why PRICELINE, EXPEDIA. BOOKING.COM and more. I wanted a spark, ended up with a V8 gas guzzler. Very disappointing. I will never go back there. read more

What a total pleasure to work with this business. After having been screwed over by other car rental companies - we ended up finding this office - last minute - and feel so fortunate to have found them. They stayed open until we were able to arrive (on a Saturday) - and their costumer service and kindness are above and beyond. If you're looking for a car rental place, this is the best!!! Best of the best. read more

I rent from different car companies, and working with this Dollar Rental was fantastic. The GM Sai Shakur is so helpful, he gives you his card to call if there are any issues. The car I got was in pristine shape! I will use this office every time now! read more

I rented a vehicle from Dollar Car for a week, since my car went down. Sai Shakur the general manager helped me out. He was amazing in helping get a car that was suitable for my needs. It's was an easy processes and he went above and beyond to make sure I was satisfied with everything I needed. read more

Best experience ever!! There were two gentlemen working super helpful and kind! District Manager was so easy to talk to and super happy even with a mask covering his smile. The vibe was great! Got a great rental car with a sweet deal! I'm definitely using them again. Wonderful customer service read more

Expensive as fuck car had low tire pressure and everything. They are not helpful. I feel as if they try to take advantage of woman customers and I am not the first. read more

Best price and rental! Loved the Camaro Josh was super helpful and sweet! Try them out! read more

Josh was very kind, funny and helpful! I definitely recommend this car rental place. He even gave me a free upgrade!

I cannot say enough good things about this place truly. Ive been renting from these guys for about 4 or 5 years now, only these guys. Theres a reason for that, they care! They really, really care and are ALWAYS willing to work with me. Sai is amazing as he's the one I usually deal with, with that said.....his brother is incredibly kind and wonderful as well, just like Sai. They not only treat me like a friend, but like a family member. How many businesses can you say that about? These guys I trust, these guys have integrity. If you are looking for a great place that you can trust, look no further. Dollar Rental is where its at. :)) read more

They happily upgrade me for the rental. The size I had reserved was not available. Nice and pleasant service.

Five start service! I'm satisfied with the great service Josh and his father provided me. Very professional and accommodating. And the car was excellent. I recommend everyone to use their service. Thank you! read more

Dollar Car Rental - Car Rental Near Me - Oxnard, California

This type of place shouldn't be allowed to operate anyway in the US. Unprofessional. Canceled appointment without informing us, almost tripled the cost and they told us they don't open on Sundays which we weren't told on the phone. PS: we called 3times before leaving For California. You have 1star because there's no 0 star. If you love yourself avoid them. read more

Do not reserve or rent a car here. I reserved a 7 passenger two week prior with a deposit charged on my credit card of $100.00. When to picked up on a Friday and 4:30pm and was told they don't have it and said someone didn't drop off the van at 2:00pm. Ok this happens right, but should you call the person who already paid for the deposit??? This was not the only time this happened to us. Save yourself the headache and go somewhere else, they are not honest and will up sell you on other cars that more expensive. read more

The young clerk was great, his father however is a grade A prick. He called me and my friend fat, then laughed as he gave us the smallest car he had, and when I reminded him that I paid for a standard and that he was giving me a subcompact, I was told I should be grateful there are cars available. Needless to say, NEVER rent from this scumbag swine. Ever. Worst rental car experience of my life. Rent a wreck was vastly superior to this franchised dollar location. AAA needs to stop doing business with them as well. I'm working on that too. They picked the wrong one to overcharge and insult. read more

Well. Worst service ever received. Was in for a mid size. Told I'm even lucky I'm getting a car. Then I inquired why I wasn't getting what I was told online. Manager told me he wasn't going to rent to me. On top of that I was being offered a car that was just returned that wasn't sanitized. So with that said I wouldn't rent from here ever again. Both guys were in their pajamas and had attitudes that matched their attire. Manager offered me his card to show he wasn't scared of having a bad customer service review. Well that's great. So glad you're a big boy and can take the criticism. In pajamas at work whining like a little child. You sure you are a grown man? Dollar rental at Oxnard airport is a joke! Good luck to anyone who rents here. Didn't even want to put 1 star! Haha. read more

Go somewhere else. I wish I would've read the comments first. Josh makes it seem like he's all cool with you and then you get extra charges , and when you ask about it he says he will talk to the manager about fixing it. Although he said he "was the owner with his dad" so can't the owner override the error?! Plus if you forget something in the car you can kiss it goodbye. I went back for an item and was told the cars are being detailed and I would get a call back. That call back never came. Save yourself sometime and rent some where else, it's worth paying a little extra. read more

...Got screwed, The daily rental was twice the price that I was promised over the phone,

Reserved a economy car for $27 at Dollar at VC County Airport in Oxnard. When I got there, I was told they didn't have a small car available, but they would give me a "good deal" on a midsize car. They were gonna charge me just $5 more. I protested. I didn't want to pay more for a car I didn't want or ask for!! The counter guy was respectful, but he would not honor the price I reserved the small car for! He said they needed 48 hours in advance to ensure I get the car I reserved at the price they agreed to!!! WHAT A SCAM! This company has NO INTEGRITY! Through not fault of my own, I had to pay more for an car I DIDN'T reserve!! BEWARE! Rental car companies at the airport also charge a tourism fee. It's a couple of dollars, but add that to the couple of dollars for a license fee and the taxes and it adds up. Instead of leaving Dollar $32 poorer (if I had received the deal they originally agreed to, it would have been $27), I left having paid nearly $42 for one day car rental!! I'll say it again, BEWARE!! read more

This place is great! The service was great, I got the exact vehicle that I wanted and more importantly, the vehicle that I needed. I had some special requests, and the team at Dollar Car Rental were happy to accommodate my needs. I have recommended Dollar Car Rental to everyone I know that needs a rental and they have all positive things to say. Thank you Dollar Car Rental! read more

Josh was great. Very polite, caring and has great customer service skills. At first, nobody had cars available. Josh returned my call and within an hour we had the vehicle. Very happy! read more

Josh provided exceptional service! I was over an hour late from my pickup reservation time, not knowing that the reservation automatically cancels after that point. At the time, there were over 50 reservations with only 16 cars available, so my only choice at that time was to walk over to the Avis the next counter over to see if they had any available cars. However, Josh was able to not only secure an intermediate car (an upgrade from my originally reserved economy car), he added on an extra day AND unlimited miles for a significant discount. He really didn't have to go that far to cover for my mistake. I was floored by his generosity. Thank you! read more

I love this place! I come here at least once a week. Best rates in town. Great customer service. They truly care about the clients read more

Unfortunately, only a couple days after the owner replied saying they would make sure all my future rentals would be a hit, they failed. Not once, not twice, but THREE times, I was stuck with a subcompact SUV even though I asked for a larger vehicle. The first time the employee tried telling me "Well it's still an SUV", when I asked if he was SURE of its size, then tried selling me on the fact that it was a brand new vehicle. Knowing darn well it was a subcompact SUV, I thought, "what the heck, I'll try it"; hated it. Regretted every single mile in that car, it was just as small as my compact car, only higher off the ground. The second time, I requested a midsize SUV specifically to avoid getting the subcompact Nissan Kicks. What key did they give me? The SAME Nissan Kicks. I told him it was ridiculous that I specifically requested a larger vehicle to avoid getting that particular car, he said there was nothing he could do unless I wanted to upgrade and pay far more than I originally signed up for. The employee signed a card and told me the next rental, he would give me a "free" upgrade. Having not much of a choice and needing to get on the road, I reluctantly took the subcompact SUV again. And again I hated it. My last visit, I again requested a midsize SUV, got all my confirmation emails and what not like usual stating that I would have a midsize SUV available for my monthly trip. Was it? NO! Walked in, and the employee already knowing the situation, automatically tried to look for another vehicle, but he said they didn't have any in the same category; my only option would be to pay nearly $100 more for the trip to get a large SUV or a van. He tried telling me he would give me the "employee discount"..... "employee discount" did not match the free upgrade he signed for. The lovely employee discount still wound up being almost $100 more than I originally would have paid for the subcompact vehicle he tried to stick me with yet again. His previous promise to automatically give me a free upgrade went out the door, as did I. I walked out when he insisted that I pay more to get the bigger vehicle. I have been to countless car rental places since I make a monthly trips up north and am fully aware that car rental places have the tendency to make reservations without making sure vehicles being requested are available. However, every single one of the car rental places have all offered an automatic upgrade if they don't have the vehicle they promised would be available. Not even the crappiest of the car rental places that I've been to have tried to stick me with paying far more because they weren't able to fall through with what they originally told me would be available. After being unbelievably disappointed THREE times in a row, I will no longer be using them. read more

Dollar Car Rental - "Free Upgrade" means paying more than you signed up for. - Car Rental Near Me - Oxnard, California

My mom was on her way to attend a family emergency when her vehicle suffered an electrical malfunction and caught fire. You can imagine how stressed one may be after these turn of events but Josh along with the other employees at Dollar Car Rental really helped put her nerves at ease. They not only offered her a wide selection of vehicles to choose from along with affordable prices, but they worked with her to accommodate her needs with the amount of time she would need the vehicle for, and more importantly gave her exceptional customer service. She came home and boasted over how patient and understanding Josh was and how happy she was with the vehicle she received from them. On behalf of my mom Monica , "thank you so much Josh for all of your help during this time and for making me feel like family." read more

This was my first time renting a car so naturally I was nervous. However, as soon as I walked up to the counter I was greeted with a warm smile and upbeat hello from Masih. He explained everything so that the terms and process were straightforward and easy to understand. My fears were quickly put to rest. The whole interaction from when I walked in to when I was handed the keys took about 15mins (he answered every question I had.) I was impressed by how clean and well maintained since I have hear so many rental horror stories. A week into my rental I realized that I needed to extend Masih a call to let him know. I thought it would be a hassle to arrange yet, he handled the change seamlessly needing very little of my time. I am truly happy with my experience and will definitely rent from the company again and recommend to all. read more

You get online and they give you a rate and then when you get there they tell you they don't have that car or that it takes too long to get your same-day reservation and then when you get upset at the fact that they're going to charge you $30 more they kick you out and tell you that you're being unreasonable for being upset about the fact that they don't want to stick to their prices that they give you. Besides the point of them leaving me out there waiting because no one was behind the counter. Of course the price went up after he found out where I was going needless to say I was going in that direction so that I could take care of my sick daughter and her husband who are going to be in the hospital and I have to take care of my grand child. They never take into consideration with the person who is already stressed and find out they're gonna have to pay more money that they don't have might be going through and just automatically assume that they can treat That person poorly read more

The customer service at the facility was something I haven't experienced at any rental place. Josh and Sai were awesome! We were in a bind and they really did all they could to hook us up with a nice car in our (pretty desperate) budget. The whole process only took 15 minutes from walking through the doors with no reservation and probably would've been even faster if we didn't have so much fun just talking to Josh. Highly reccommend, thank you guys! read more

I rented a car for 5 days through Dollar rental at the Oxnard airport. I denied their insurance coverage they charged me for it anyways along with other fees. I made the mistake by not checking all charges and the guy said need 5 initials and your signature, he didn't even explain everything to me. He didn't specify that I am initialing the denied insurance coverage. I will never ever give Dollar rental my business ever again. This was my first time and my mistake renting from them. I never have had a problem with Avis/Budget or even Enterprise rentals. read more

Sai took excellent care of me. The pick up and drop off were seamless. He is the manager of this location. I will definitely be using him again if I have to rent a car again. Thank you for your outstanding service. read more

This was the worst customer service I've experienced with any business in a long time. Waited for the counter agent (Masih) for 30 minutes who had left the premises. When he returned, he was barely apologetic and tried to turn the tables on me for being there past my scheduled pick up time. I told him I called that morning to inform Dollar I would be there later and was told it would not be a problem. This did not seem to make a difference to him. Why would he leave the counter unmanned anyway?? He ended up throwing my license and credit card back to me and said he wasn't going bother. UNBELIEVABLE! That's the end of using Dollar for me. read more

No star is more like it!!! Think twice before you make a reservation here. They do not honor reservations. Arrived for a business trip rental after having made my reservation through a known online travel site. He asked me what site I used to reserve. He grimaced after I told him. The reservation was for a Midsize SUV and when he started getting the keys to the cars I asked what models of cars were available. He stated he was giving me a hatchback Hyundai. I asked him for an SUV as stated in my reservation. He said it's an SUV. He said the reservation stated that they could give me a similar car... but those are not the same things! He said he didn't have any other cars and would have to charge me $10 additional a day for the bigger (midsize Nissan suv as listed on their checkout counter) car even though that was what I reserved! I said they are not the same thing why would I pay more for the rental I already paid for! Looked like they rented out the SUV I reserved and they tried giving me the smaller car. I was trying to be understanding with the guy at the counter, and asked him to try and accommodate us and he said no and I could take my business elsewhere if I didn't want to pay more. The owner/manager (older man) stood there listening and watching and did nothing to help. Couldn't believe it! I almost did except I had deadlines and didn't have time to work on another reservation. I had people relying on me! Never again! They don't care about people here! They are deceptive and use these type of tactics to make people (who use travel sites and get better prices) to pay more!! Never using them again! Warning... not only are they deceptive their cars are filthy and the hatchback they tried to give me smelled like an ashtray! The one I rented was filthy they don't clean them before they release for rental. read more

DONT GO HERE. DO NOT RENT HERE. PAY EXTRA SOMEWHERE ELSE.. horrible!!! Hands me receipt to sign and I disagree with charges and his answer too late already charged ur card. And then when I refuse to sign and dispute it he says he was trying to help me out but now additional cleaning fees would be added. it started real friendly when taking it. but upon return what a nightmare and thanks to the so call manager and dad while he sat in the back smiling. read more

*Car smelled like urine* When I came to pick up the car, they said 10 minutes to clean. Well, it was 30 minutes later until we get the car and they repeated it over and over they wanted to give me a clean car, make sure it's extra clean. I get in and the smell of cleaner is so strong, had to roll the windows down it was so strong. Halfway of our 6 hour drive, the cleaner smell is fading and the smell of urine is coming through. OMG the rest of our trip the car had the worst smell of urine, we had to buy air fresheners, but it never went away. Even our suitcases and bags started to smell like the car. I never called because what were they suppose to do, I'm far away. (*Always call, now I know*) I just returned the car and quietly said to the owner "just so you know, the car has a bad urine smell". I went in with no intention of a refund, I just wanted to let him know. He got so defensive and started to yell about how I should have called and brought the car back. Then begins to tell me that he could charge me for the smell. Wants to charge me! I couldn't believe it. Never again, will I be renting from them. Sir, if you are reading this, I want you to know, all I wanted was an apology. Think before you act and I bet you would get better reviews or recurring customers. Customer service is everything and it's sad as a business owner, you don't know that. Heads up everyone! It was a charcoal grey Nissan Versa... I highly recommend not getting in read more

Sai is amazing!! He went above and beyond to help me out! We called on Sunday because we needed to rent a car. He nicely explained that they are closed in Sunday's. About 2 hours later he called us to tell us he had to stop in the office and would be able to rent us a vehicle if we showed up during a given time. When we got here was very kind and had the vehicle ready and waiting. This was one of the best customer service experiences I have encountered! read more

So far I'm very satisfied with my rental experience. Josh helped me out in a very calm and focused manner. He was ready to help from the moment I walked in, no nonsense straight to the point. I will update my review after my rental period but as of now, I'm very satisfied!! The car I rented was clean, full of gas, and drives like a dream. Thank you Dollar Car Rental and thank you Josh. I chose this location as it is one of the only that rents out to people under 25. I am not disappointed! read more

The name definitely fits the company. Dollar customer service for sure. I had a reservation for 3 PM and I was told my car would not be available until 4 PM but I could get an upgrade at a good price. I was thinking I would get that upgrade for the same cost of the car due to the fact that they did not have the car that I ordered. So I ended up paying more for a car that I did not want/order. On top of all this, they overcharged me twice and kept saying it was a mistake and then it would be fixed but it took several times to get my refund. You get what you pay for, go somewhere else read more

Booked a reservation at 12:44 PM today on Dollar's site. Called at 5:45 PM to make sure I could come pick up the rental for a 6am departure tomorrow morning. They told me the car was not available and I would have to pay more if I wanted to rent a car. I told him I had a confirmation from them saying the car was booked. They told me I should've read the fine print - they need 24 - 48 hours to confirm. What?? It's 2019. I asked him again can you please repeat that. He repeated "you should have read the small print". Deceitful company. read more

I've rented from this place twice now, and never again. This manager guy did the same thing both times, tried to shove a more expensive car on me when I was already booked with the car I wanted at the price I wanted. He was so aggressive it made me feel like I had no other choice. I just want the car I booked. Quit being a sleazy salesman already! read more

I walked into the airport and Josh looked up at me and smiled and said, "Good Morning, may I help you?" I walked over to the counter and he very efficiently and very pleasantly got my paperwork ready and I was off to do my errands. He gave me great pricing and extra information. His Manager Sai Shakur was equally helpful. They were both polite and helpful with other clients as well. I am renting from them again this month. Thank you Josh. read more

This place ripped me off major. Said they had no compact cars, then rented me a camaro said it would be $200, I returned the car on time and put keys in box. Now I see my credit card and instead of charging me $200 my card has $688.00 on it. WTF ! read more