Amazing customer service from Aina. He was knowledgeable, helpful and really personable. I was provided with a great hybrid car that looked almost new. read more

Renting a vehicle near the SeaTac International Airport in Washington State... Using a hack that I learned from Dan O., I went online to Autoslash.com to find the lowest price for an economy car. I was referred to Priceline where I made a reservation with Dollar Car Rental. When I arrived at SeaTac Airport, I caught the free shuttle to the Rental Car Facility and followed the signs to the Dollar desk. Because it was early morning (around 6:30am), no one was at the desk. I caught the elevator to the First Floor (as directed by the sign) where I found the small office with no air conditioning. The agent told me to leave my luggage outside of the office while I completed the paperwork. Yikes! Anyway, I answered all questions and found the blue, 4-door Toyota Prius in the assigned stall. However, I wasn't able to shift the gears. I went back to the office to explain my dilemma. The agent followed me back to the car and gave me a quick tutorial. Ahh... hybrid engines are quiet. I need to shift to drive before shifting to reverse. The Prius turned out to be a good choice because I was able to squeeze into tight parking spaces. The apartment where my niece lives doesn't have a parking lot nor parking garage. Street parking is limited. Also, the Prius was very fuel efficient! I drove from Seattle to Victoria, British Columbia, (through Vancouver) and back with one tank of gasoline! Everything worked out fine! read more

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I had a seamless experience renting from Dollar Rent A Car at the Seattle Airport. Pick-up was quick, the car was clean and exactly what I booked, and drop-off was just as easy. The price was high but I also booked fairly late. I loved that I got a Subaru Outback. It was familiar and comfortable since I drive a Forester at home. The staff was friendly and efficient, pricing was straightforward with no surprise fees, and the whole process was actually quite stress-free. I would happily rent from them again when flying into SEA. read more

Dollar Car Rental - Mileage upon pick up - Car Rental Near Me - Seatac, Washington

Arguably my best Dollar Car Rental experience across the states. I love the fact that all car rentals, regardless of stature, are shuttled off Sea-Tac airport. And to my surprise, the line at Dollar is non-existent which made checking in a breeze. Another plus is that we had a Toyota RAV4 as our mid-size suv. IMO, the best midsize suv for us to rent. It is quite spacious, clean, and sips little gas. We had our rental for 5 days and everything went well. Returning the car was just as fast; with clearly labeled signs directing you back to the rental. Overall we had a seamless and good experience with Dollar Car Rental at Sea-Tac and would not hesitate to rent with them when coming back to Seattle to visit. read more

Dollar Car Rental - Car Rental Near Me - Seatac, Washington

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Between missed flights and long delays we were struggling as is, only to find out our reservation was cancelled with a different company! Dollar Car Rental came through for us and thanks to the kindest representative ever, Tiffany B., our vacation was finally able to begin on a positive note! I normally would not have booked through them but they have officially won over a new customer for life! Thanks Tiffany! read more

Dollar Car Rental - Car Rental Near Me - Seatac, Washington

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I wouldn't recommend Dollar Car Rental due to unexpected extra fees. I usually rent from other companies where I get free upgrades and better perks, but I chose Dollar this time to save some money. In the end, the cost was about the same as if I had gone with my usual rental companies. One of the biggest surprises was that they charge a daily fee if your spouse wants to drive the car. Most rental companies allow a spouse to drive for free, so this felt like an unnecessary added cost. At pickup, the front desk agent pressures you to buy their insurance, making it seem like I'd have major issues if I declined--claiming I'd have to pay out of pocket first. I opted out because I already have primary rental coverage for under $20 for the entire trip through another provider. To top it off, when we returned the car, an employee at the drop-off location started cussing and calling people names because another customer accidentally locked their rental. It was incredibly unprofessional. On top of everything, we had to pay extra to upgrade our car because we needed just a bit more space. After this experience, I won't be renting from Dollar again. I paid more than I would with my other rental companies. read more

The line was short and the guy at the counter was friendly. Our 4 day rental doubled when we added the insurance but I did appreciate that we were able to get our car quickly without waiting or hassles. Hopefully the return will be as simple. read more

I rented a car with a defective tire that Dollar charged me for. I believe it's unethical to bill customers for mechanical issues. I paid $1500 ($1,200 for towing and $300 for the tire). Buyers beware- if you rent from Dollar Car Rental, take their full insurance or you might be charged for mechanical breakdown. read more

Enough time has gone by that I feel comfortable leaving this review without fear of retribution. Avoid Dollar at all costs. It was a busy night and my usual rental company was out of cars, so I rented from Dollar. My wife returned the car. Dollar staff immediately accosted her and demanded to see her ID; we don't share a last name, so they began to accuse her of violating the rental contract, and demanded that she prove she was my wife. They held her against her will for about 15 minutes, threatening her with legal action. She tried to call me to have me verify that we were married, but I was away from my phone -- not sure what a phone call would have proven anyway, but staff members were demanding that she get me on the phone. Do we need to have a copy of our marriage license on hand to show to some pissant at the rental garage? The thing is I could have had any male driver return the car and they'd have assumed he was me and taken it no questions asked, but they see an attractive woman and suddenly they're looking to gang up and abuse someone. What a bunch of absolutely vile human beings. Holding my wife against her will was a violation of her rights, and it also caused her to miss her flight, which she was running late for. This alone was totally unacceptable, but it gets worse. Once the car was checked in and my wife finally told the employees to F-off, the contract was finalized and I received my rental receipt by email. Our business was concluded. But then, days later, Dollar sent me an email claiming I had damaged the car. They provided photos of a big scratch down the side of the car. The car was not scratched when my wife returned it. The photos were cropped to remove the time/date stamps. Dollar demanded I pay them a four-figure sum to repair damage that we did not do. I told them that we were not responsible for the damage. I suspect the Dollar employees scratched the car as retribution against my wife, but I don't have any proof of that -- it would just be consistent with their prior behavior. When I refused to pay, I was contacted by Dollar's legal department. They threatened to sue me or send the bill to collections. I asked for additional information -- the uncropped photos with time and date stamps, and rental logs showing who had rented the car after I did. Legal refused to give me any documentation. I contacted a lawyer and let Dollar know that I would fight them in court, and that I would pursue civil and criminal fraud and harassment charges against them. They left me alone after that. My lawyer told me they do this all the time. It's a common scam that this company uses to try to steal money from customers who don't pay for the extra insurance (which is also a scam). Do your own research. There's a lot of information online, including network news reports you can watch on YouTube. Dollar and its parent company Hertz are notorious for filing bogus charges against their customers, even reporting cars stolen and having customers arrested. I will never rent from them again -- it's simply not worth the risk, and this despicable criminal organization will never get another cent of my money. Update: manager responds to my review by lying about what happened. 'The staff didn't make a record of holding a customer hostage.' Cool. Continues to accuse me of damaging the car -- if I damaged it, why wasn't something said at the time of return? Why haven't I heard a thing in over a year, after I asked for uncropped photos and more documentation? read more

WA driver's license holders, beware. I had to do this review because 1. The Filipino guy on the 1st floor was very rude 2. WA state drivers get charged an EXTRA $500 ??? Huh So before I booked this car I made sure to check their policy which I did! I ALWAYS CHECK THE POLICY TO AVOID CONFLICTS LIKE THIS!!! Nowhere and I mean nowhere did it say on the policy that WA state license holders will get charged an extra $500. I booked the car through Expedia but regardless nowhere on the website does it say WA holders get charged the extra $500. So because of this the ride Filipino guy with the glasses, treated us as if we were stupid and talked down to us. Regardless if it's ALWAYS been your policy, update your website then. I reported this company and location to Expedia as there was nowhere on the website or even on my confirmation where it said as a WA state license holder, you get charged the extra $500. I even went back upstairs to the main desk and ask them to show me the policy which they also COULD NOT do. I handed him my phone and showed him that it wasn't there. Mind you they were trying to look for it but couldn't even find it. Smh. read more

Dollar Car Rental - Does it say $500 extra for WA state drivers??? - Car Rental Near Me - Seatac, Washington

Amazing customer service. Dottie at the rental counter was very understanding and patient to a very unfortunate last minute situation involving our trip. I cannot say enough about how she listened, processed, understood, and then cared about the situation we were in. The gentleman in charge of the return area was also top notch and caring. This is the way customer service should be. read more

Tiffany was absolutely amazing in helping us get a car quickly, especially after the other rental company double-booked and took forever to sort things out. read more

The car rental agent at this Dollar Rental location upgraded me to a higher car level with an additional charge of $154.40 without my request or consent. When I arrived at the counter after getting off the airport shuttle, the Dollar agent here asked me if I wanted an upgrade. I specifically said "no" and that I wanted to stick with what I had reserved online. Two days later, I was going through my vacation documents including hotel and car reservations and noticed that my car rental agreement was for $154.40 more than what I had originally reserved online. My original reservation was for $378.34, and the rental agreement that I walked away with at the counter was for $532.74 due to an upgrade that I did not request or realize had been included when I checked in. I called the Dollar office immediately to ask what happened, and they claimed that I had requested the upgrade. I told the person that I spoke with that I did not request the upgrade and had specifically said that I didn't want one when the desk agent asked, but they said I signed the paper work. That's what I get for trusting corporate America. The phone agent then transferred me over to his manager, and I had to go through the whole explanation again. After some debate about responsibility, where I said that there's an expectation of trust of Dollar honoring the original rate and that they wouldn't upgrade and charge me more without my consent, and the manager argued that I signed the agreement. Eventually, I basically said I didn't ask for this, and it seems like a questionable business practice to me and that I would fight it. The manager then said that he would check with his manager to see if he could reverse the charges and call me back, but that he would give no guarantees. After about 20 minutes, he called back and said that they would charge me for the original rate that I booked but that he had to convince his manager to do it. He again emphasized that I should check my charges before signing anything in the future which unfortunately is good advice given this experience with Dollar. I told him that I learned a hard lesson to never trust any car rental companies to hold to their commitments and not charge unwanted additional fees and that I would always check the rates in the future. The manager responded by saying, "I would never sign anything without knowing what I'm paying. This is America." As if this somehow explained everything. Throughout this whole ordeal which added unwanted stress to what was suppose to be a relaxing vacation, not once did anyone at Dollar, including this manager, apologize for the unwanted upgrade or admit that it was done without my consent. Although they did ultimately remove the upgrade charge, they never provided any written documentation of this via text or email to confirm the change, so I wasn't sure about this until I returned the car which weighed on my mind during the entire trip. To add insult to injury, the final charge was $388.81 and somehow still amounted to slightly more than my original reservation. I wish that I had read the reviews on Yelp before making a reservation at this Dollar location. Based on what I read, I'm not the first person that got unwanted charges and upgrades added to their rental without their consent or without being told by the staff that this was happening. Long story short, beware if you rent from this location of Dollar Car Rental. Check your original reservation and check everything in detail before signing anything even if it takes a long time. I know that I will never rent from this location again even if they have the best deal. It's not worth the aggravation and stress. UPDATE***: After reading Dollar's response to my review on Yelp and a few messages that they left via various methods including a couple of unwanted calls and text messages to my personal phone, I decided to update my review to include the specific numbers involved with the charges to prevent any ambiguity. In one of the voicemails left by Dollar, they said that they thought the One Star review was unfair since they addressed the issue and the final charge was what I originally reserved. Well, the rating is based on my opinions on my experiences with Dollar, and a $154.40 unwanted and unrequested upcharge that I had to deal with is a big deal warranting a One Star rating from my perspective. Especially with the unnecessary stress that it created. To Dollar, please do no make any more unwanted calls or messages to my personal phone. Dollar had a chance to get this right when I first showed up at Dollar's airport counter. read more

The initial price was low, but a lot of things were added on. He insisted that I needed a larger car, more money! Then insisted on insurance, which I had, more money! I thought we should have a second driver, more money! My $89 rental ended up costing me over $300! read more

I got a good rate renting a car here!! When I came here, there was no line and I got my car very quickly. I was really just trying to get a car that was good on gas and that Toyota they gave me was a super saver!!! It was new and clean, ready to go!! I had zero issues here and everything was quick and easy. So when in Sea-Tac, come here, definitely recommended!! read more

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insane! I tried paying with debit card. They required a credit check. I have my credit check frozen to keep my info safe. Since it was declined by Equifax (I tried telling them) they refused to rent me a car, even with a credit card. I was left stranded at the airport. Had to pay 3x the price at a different carrier because I didn't have a reservation. Agent said refusal was listed on policies, but I have gone through all their policies online, and NOWHERE does it say they will refuse to honor a reservation. It was not explained to me that I couldn't just go back to using the credit card. It was declined due to my lock on credit reporting to ensure my safety and security. Was not explained that it would cost me my ability to rent with a credit card. read more

Listen to exhausted travelers and don't take advantage of them.I made a mistake on rental agreement, next day tried to modify the paperwork and was told Dollar can't until after rental is over.This makes no sense!! I have had to modify many agreements for various reasons my 60+ yrs. I will Never use Dollar again.Extremley poor customer service. I was lied to from 1 of of their supervisor/Mgr. I live by standards and values their workers do not! Very difficult,Extremely upset I doubled my car rental fee due to their shenigans will share my experience with others. Beware of Dollar!!! read more

Tiffany was amazing! She really helped us out when we were in a jam and got us the best price possible. 10/10 recommend and will come back!

I would never rent a car with Dollar. The attendant said I had to get a service I did not want. It said optional also. He said I will not get the car unless I signed for the service. This cost an additional $175. Corporate would not help either. Beware of this scam in Seattle. But I will never rent from this company which are also associated with Hertz and Thrifty. If I could give them zero stars I would. read more

Tiffany B. Was very helpful. My flight was cancelled yesterday. She was a life saver. She was kind and helpful.

Thanks Bee! The service was awesome very quick and lowest price around. The car was perfect for our vacation MUST GO HERE.

It was super easy renting a car from dollar in SeaTac. When we inquired over the phone, princis was incredibly helpful and knowledgeable. She answered all our questions. The car rental lot is on a completely different part of the airport but the shuttles come at least every two minutes so there's really no problem at all. We got to dollar lot and richelle (I believe Villaluna is her last name) helped us check in. She was really friendly and helpful as well. We did not spend too much time at the counter. She was detailed and concise at the same time. Would 100% recommend dollar rent a car to friends visiting Seattle. read more

Dollar Car Rental - Love that they have toyota. Reliability is 100% - Car Rental Near Me - Seatac, Washington

Tiffany was wonderful! After frustrations with another company and 3rd agency, Tiffany heard us out and did anything she could to help! She made the process so much smoother! She is the GOAT. read more

Tiffany saved the day for us! She was helpful and went above and beyond. And she was really kind as well. We will definitely use Dollar in the future. read more

Literally the quickest and most seamless car rental pickup experience I've ever had. I said as much to Dottie, who directly helped me. Dottie asked that I write a review, so following through read more

Tiffany B. gave wonderful customer service, She helped us when we were in a bind, I'd definitely recommend this car rental service and will be coming back. read more

We were notified when we arrived from out of state that they did not have the car we had reserved. They thought all other rental agencies at the airport were also sold out. She recommended we take Uber or cabs for the 3 days we were here for a graduation. We were left high and dry. Will NEVER rent from Dollar again. What was the point of a reservation? read more

Honey provided excellent customer service. I was dealing with a very difficult family situation and she was compassionate and extremely helpful. read more

We had a stressful travel day, but Tiffany B at Dollar Car Rental in Sea-Tac completely turned things around. From the moment we walked up to the counter, she was cheerful, accommodating, and genuinely kind. She went out of her way to make sure we had everything we needed, and her upbeat energy made what could've been a frustrating afternoon feel lighthearted--even enjoyable! It's rare to come across someone who brings that kind of positivity and professionalism to their work. Tiffany, thank you for being a bright spot in my trip. Dollar is lucky to have you! read more

I've rented cars for a very long time, and it is very rare to come across exceptional customer service. I'd like to give a huge shout out to Princess, who went over and beyond in her work service. I was already very impressed with her warmth, politeness, and proficiency during my check-in. She is extremely knowledgeable and sharp, and was able to very swiftly and honestly walk me through all the terms and conditions, leading to very efficient rental process. However, I got lucky that I met her again during check out and she went over and beyond to be thoughtful and compassionate. She turned around my not so good day, with her excellent customer service and positive attitude, when I was expecting none. She's a big asset to anyone who hires and works with her! All the best, Princess and Dollar! I'll be coming back hoping to meet you again read more

I was here during Labor Day weekend, so as to be expected, both the airport and rental car facility were busy. Thankfully the line wasn't too long with only 1 group ahead of me. I definitely couldn't say that about the other rental car companies. They looked to be slammed! When it was my turn, the lady tried to entice me with a deal to upgrade to a SUV. I declined as I didn't want to pay for the fuel! After taking care of the paperwork, I picked up the car keys at the booth inside the parking garage. After inspecting the car for any damages, I drove over to the exit booth and headed out. Returning the vehicle was pretty quick and painless as they had plenty of signage on where to go. After the employee checking me in had noted the mileage and gas level, I was emailed my receipt. read more

Dollar Car Rental - Car Rental Near Me - Seatac, Washington

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Shuttle from airport- lines get long. Staff in shuttle very nice and accommodating. No issues getting the car and dropping off. One of the cheaper options but there is no additional purchases required so that's a plus. It's fine, but I also have never had a stellar car rental experience. Got the job done for my Washington visit. read more

We were able to make a last minute reservation with no complications. Our 2023 Toyota 4Runner was clean, had a full tank of gas, and all for a great price for the weekend. Loved their selection of SUVs and excellent customer service. read more

By far the worst experience I could have ever had.rented from expediapaid them for insurance. The girl at front counter very rude. She stated we don't honor those 3rd party companies and overcharged almost 3 times. And their manager which I use the term very loosely was just as rude and said well you signed a legal binding contract.yes that was my fault I should have been rude and pushed her hand out of the way and Rea what she was having me sign. Even more important I should have turned around and ran.. STAY AWAY ENLESS YOU WANT TO THROW YOUR MONEY AWAY HORRIBLE PEOPLE read more

I have to say renter beware. I rent cars approximately 45 weeks a year. I had my first experience with Dollar this past week. The experience started at the counter where the person mumbled everything and never once looked up. At first glance the vehicle appeared fine. We probably drove about 75 miles when a maintenance required light came on and the cruise control turned off. Admittedly we didn't call Dollar. We had just flown 5 hours and then had a 4 hour drive after several flight delays. Once we got to where we were going, we basically parked the car for 4 days. Driving the car back to Seattle, it was the same thing. When we turned the car in, we told the person about maintenance issue, had her turn the ignition on so she could witness it, and we asked who we contact about the issue. She told us to call the number on the pamphlet. So today we called Dollar. Yes, driving over 600 miles without cruise control was an issue. This rental car was abnormally expensive because of our flight changes. Dollar told us that the car got re-rented the same day we turned it in! We turned it in at 7 pm. The guy said there was no record of there being a maintenance issue. So now I'm wondering if they knew there wad an issue when they rented the car to me. They certainly had zero concern for my complaint or the fact that they rerented the vehicle...when at least 2 people would have had to have driven that car from Dollar. Pathetic actually. And so unsafe. read more

Rochelle was amazing. She was willing to help us get our rental with a friendly and patient service. She made the experience renting from Dollar Car Rental splendid. read more

There's $500 fee for returning the car to a different location, even if it's in the same state. This, seemingly important tidbit, was never made clear to me. When asked about the $500 deposit they stated it would be given back once the car is returned. Okay cool, right? Never do they mention it as to be at SAME location. In general, I'd avoid all Dollar Car Rentals. read more

I had a reservation and when I arrived I was told I couldn't rent a car because I didn't have a departing flight from SeaTac. I just moved to Bremerton from Guam and do not have my vehicle here yet as it is being shipped. I tried to explain that I work here in the Navy, and was deploying soon and therefore do not have a flight out of here. No luck, wouldn't rent me a car. Thank goodness Budget car rentals just a few stalls over in the building doesn't have ridiculous policies. They were accommodating and professional and I was in and out with them with no prior reservation in under 15 minutes. Don't use Dollar Rentals, go to Budget. read more

First time renting with Dollar and it turned out good. I rented through Priceline and chose the "we pick for you" option. I was nervous but the possible cars listed seemed like they would be fine. The check in at the rental counter went smoothly. The person that helped us was not overly friendly but also not rude at all. There was a line of people so I'm sure she was just trying to get everyone through the line. I was expecting an economy type car, which was fine because we were planning on driving up to Vancouver, but to my surprise she said we were assigned a 4Runner! She gave us an option of doing the Highlander instead for better gas mileage but I drive a 4Runner at home so I opted to stay with that since that's what I was used to driving anyway. Returning a car was also a breeze. They didn't try to charge me for anything extra. I normally rent through Avis because of my credit card status but this was by far the better experience! read more

I am writing this update as a response to Mark H's comment. This is not a claims department issue, but rather a location issue. I find it quite convenient that I rented a white 2018 Toyota 4Runner and was being billed for a white 2018 Toyota 4Runner. The LOCATION was who I dealt with when I returned the vehicle and gave the accident information to. The LOCATION is who would have pulled the damaged vehicle from the fleet, drove to the collision center for the estimate, and subsequently, got the vehicle repaired. The LOCATION would have paid for the repair to the vehicle. The LOCATION would be the party who sent all the paperwork - receipt from the collision center, my rental agreement, etc to the CLAIMS department. Claims department only processes the information it receives from the LOCATION, so I fail to see how this is a Claims department issue. I have noticed that if one leaves a less than stellar review of this location, Mark H of Dollar will respond in a way that attempts to attribute fault to either the renter or in this case, the claims department; he, as a manager, does not take responsibility. It is quite clear now that customer service issues at this location are a top-down issue. My "public statement" of fraud is valid as Dollar is attempting to charge me for repairs to a white 4Runner that I did not rent. I do not believe that this is a coincidence nor a "human factor" error to send me the bill for a white 4Runner when I had rented a white 4Runner and got rear ended during my rental. read more

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