We rented a car from Thrifty Car Rental. Located away from Sea-Tac, it's a short shuttle bus ride (12 min) from the airport. The customer service person, Franki helped us out. She was informative and helpful. We'd rent from Thrifty again. read more

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Very upset about a missing hat left in the back of our returned vehicle that was not found - we submitted a claim as soon as we boarded our flight & realized it was missing. It was left in the backseat of our vehicle - everything was provided for them to hold it until we're back in Seattle - photo, brand, everything. Yet it was "not found". This is unacceptable. read more

We picked up our vehicle at SeaTac airport the vehicle a brand new Mazda SUV had no working radio could not connect Apple CarPlay due to connection issues and drove car for four days while calling in trying to get through on the 800 number just to be told, go see your nearest thrifty. We return back to SeaTac airport spent approximately 1.5 hours trying to replace the vehicle finding several other vehicles with various issues, we did meet some nice reps from thrifty that they were unable to resolve the problem. Some four cars later we finally got on the road with a replacement vehicle. This took 1.5 hours which I will never get back to date no additional compensation for last time has been offered and I will find out what happens when I return the car on Friday to thrifty's credit while the car did not function properly, it was clean. read more

We have rented cars in lots of different places around the country and in other countries, and this was the worst experience we have ever had. The woman at the counter should not be in customer service, in my opinion. She "gaslighted" us throughout the process, telling us certain charges were required when they were not. We told her we had a specific item on the bill covered by Expedia. She said we still needed it because we were in the state of Washington. That was untrue. It took several calls to billing during and after our trip to get it removed. She lied about the cost of rentals at their location, as well as the cost of fuel refills there. This entire experience took away from our trip and experience. We will never use Thrifty again for a car rental. Please avoid if possible. read more

Thrifty has thrifty prices. Their best deal is the managers surprise special. It's less than $400 for a week including taxes and fees. You just won't know what car you'll be getting til you arrive. And you will need to get shuttled here from the airport which is a 1.5 mile drive. Thrifty is owned by Hertz, so a Hertz rep can always assist you, especially if the Thrifty counter has closed, or the line is crazy long. You should definitely become a Blue Chip Member, because you get to skip the line, and add a 2nd driver for free as long as they are a spouse or domestic partner. Blue chip membership is free, and you don't even need to get an app. You will get an email before your reservation time to follow the promps for skipping the line. Unless you want to wait, or have to. The only thing is that if you are adding a second driver, you can't skip the line. An agent will have to add them. The lines can get long, but if they get super long, they will bring you down to the parking garage kiosk to process the rental there. Oh and if you're crossing the border, you'll need a physical contract copy to show at the border patrol. They will not print it out unless you ask. And of course if you are crossing into Canada by car, you will need your passport, or if you are a bordering state resident, your passport card. read more

Thrifty Car Rental - When the main front desk line gets too, they'll bring you down to the garage desk - Car Rental Near Me - SeaTac, Washington

They gave us a brand new car for our trip!! Subaru it was and it was so nice and smooth driving up and down the hill of Seattle! All the technology was, of course, up to date! Love to get the car here again! Cheers read more

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The car rental company that we used to book a car for a few days while we were in the area. Their rate is pretty good compared to other rental companies. Getting the car and returning it was a breeze. There's a free shuttle that comes here and to the airport. There are also other car rental services that are available in the same building. read more

Thrifty Car Rental - Car Rental Near Me - SeaTac, Washington

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Picking up my rental car at SeaTac was an extremely pleasant experience with Mohammed's help. He was very personable and caring trying to find the right car for the week to celebrate my mom's 96th birthday. She has special needs getting in & out of cars with medical issues at her age. Thank you, Mohammed!! read more

My family and I were helped by Anthony and honestly after going through other rental agencies he made the experience so pleasant. He went over everything and made it so simple, even complimented my classic Casio watch. The car itself was nice, well kept, clean, and full of gas so no complaints there. If you're thinking of renting from Thrifty they have my vote, and if it were me i'd hope Anthony is there to deliver above and beyond service. Thanks! read more

A week ago, I was in a car accident, and it has been a really difficult and stressful time for me. I rented a car from Thrifty while waiting for mine to be repaired, and when I found out my car still wasn't ready, I needed to extend my rental. At first, I ran into a bit of trouble, and honestly, I was already overwhelmed from everything I'd been dealing with. But when I went to the front desk, everything changed. The manager and supervisor treated me with such kindness and understanding that it genuinely touched me. The manager went above and beyond , she worked with me patiently, checked the pricing, and made sure I kept my original rate. She didn't have to, but she chose to help me during a moment when I really needed someone to care. In the middle of a tough week, their support made me feel seen and taken care of. It turned a stressful situation into something manageable, and I'm truly grateful for that. unfortunately forgot the manager's name, but I want to sincerely thank her and the entire team, because she deserves all the appreciation in the world. Thank you, Thrifty, for not just renting me a car, but for showing compassion when I needed it most. I've already shared my positive experience with my coworkers, and I will absolutely be renting from you again whenever I travel. Your kindness made a real difference in my life. read more

Thrifty Car Rental - Car Rental Near Me - SeaTac, Washington

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Avoid Thrifty at All Costs -- Forced to Give One Star I had an absolutely terrible experience with Thrifty Car Rental, booked through Expedia. I rented a van for my dad using my credit card and received confirmation that it was fully paid. When my parents arrived to pick up the car, the Thrifty front desk stated there were two reservations and claimed that neither was paid for. This was incorrect. We had a confirmation number and proof of payment. Instead of honoring the prepaid reservation, they charged my parents over $400 for a smaller vehicle, resulting in us being charged twice. I contacted Expedia immediately, and Expedia later confirmed in writing that Thrifty approved a full refund of $167.69. That refund was never issued. Since then, it has been extremely difficult -- if not impossible -- to reach anyone at Thrifty who can address billing or provide resolution. Customer service is effectively inaccessible once they have your money. This was not caused by any error on our part. Thrifty failed to honor a confirmed booking, charged us twice, and did not follow through on an approved refund. I am only giving one star because the platform requires it. read more

Personally had an exceptional experience. Landed at 11pm, rental structure was difficult to find for a first time at SEA. Was helped immediately by Jason, all was smooth and out the door in 5 minutes. Picked up my truck, realized it was way too big to drive around the city, called and they accommodated a free vehicle change (subject to availability). Swapped it the next morning at structure with small admin fee. All the bad reviews scared me, even considered canceling and booking elsewhere. I'm glad I did not, and I will use Thrifty again in the future. read more

I got set up with thrifty after I booked through Priceline with a mystery dealer. Then I saw the reviews so I set the bar low. They didn't completely screw me over (ie charging exorbitant fees for pre existing damage on the car). They did charge me $20 extra gas though, which is enough to annoy me and leave a bad taste in my mouth but not enough to spend an hour calling them on the phone. And yes, I filled up the tank immediately prior to returning the car, as I always do for every rental. Some bit of advice with thrifty, take plenty of photos of the car before u take it out and take photos of the fuel gauge before and after, I feel like they're running a scam with their fuel based on all the other reviews and should probably be investigated. 2/5 stars because the mobile check in was very easy and painless. read more

Thanksgiving ruined by Thrifty. Thanks! Don't have any cars, but I have rented and paid. Sitting in the cold parking garage on Thanksgiving while I miss the family dinner I flew in for. I am 7th in line. Have been sitting for 1 hour and zero cars have been returned. At least I am not alone? There are now many people behind me who are also bewildered, shocked, frustrated. read more

Thrifty / Hertz does not honor its 24 hour cancellation policy. Be very aware of this when booking. read more

This location is easily accessed by the SeaTac airport shuttle. The shuttle has a couple stops at the airport and once aboard, it is a quick trip to the offsite rental station. I booked ahead through American Forces Travel and requested the cheapest rental available at the time, a pickup truck. They listed a Dodge Ram 1500 4-door and I was fine with it. I rented around the Christmas holidays of 2023 for a total of 13 days. When I arrived, the rental agent asked if I would be alright with a Ford F-150 substitution. It was also a 4-door and I was delighted. It took a few minutes to get through the line to the rental desk, but the service was well worth the wait. Check-out was seamless, and soon i was on my way. The truck performed flawlessly! I was amazed by all of the gadgetry and technology that was built in to the truck. The ride was awesome, very comfortable. During my trip through Washington and Oregon, I traveled 1250 miles. I hit a high of 28.5 mpg, but the Mountains of Oregon brought my overall mileage down to 25.5mpg by the end of my travels. Once I arrived to turn in the truck, check-in was amazingly quick. I will definitely consider Thrifty Car Rental at this location next time I am in the area. read more

Very simple online check in. For a great car for a good price. Drop off was very easy.

This is the 2nd time Thrifty has done this to us. Now I understand the low rating. I booked the vehicle for an early morning pickup two months in advance. When I went to pickup there was no car available. They said they don't know when one would be available. Not going to go into details about how all this ended, but I'll just say I ended up at FOX which had a vehicle. Avoid Thrifty at all cost. read more

Terrible experience from start to finish. completed the online check in to "skip the lines" only to be told I still had to do it at the desk. I opted out of their coverage because I am covered through my auto insurance and the agent told me I would not be covered as WA and HI have different rules about coverage. This more than doubled my cost. After leaving, I checked again with my insurer and was told this was incorrect and I did not need the additional coverage. I called and was not allowed to cancel the remaining days of coverage even though they were purchased by day. Then upon returning the vehicle I clicked the directions link THEY provided in their email to me which took me to a private driveway in a neighborhood nowhere near the rental company. Of course they have fees if you are late so driving around neighborhoods in Seattle during rush hour probably makes them lots of money. I travel frequently and rent often. I have never had such a bad experience. Never Thrifty again. read more

BEWARE THE MANAGER'S SPECIAL/ MYSTERY CAR!!!!!! My first and last time using Thrifty Car Rental. SeaTac location was incredibly disappointing and corporate was no better. They are impossible to contact. I booked a "Mystery Car Gas, Hybrid or EV" When I go there they said it was for a Ram 2500 Pick Up Truck or I had to pay more. Why they didn't call it a "Mystery Vehicle" and include "truck" as a possibility seems terribly unprofessional. The price increased in the 10 minutes to took to walk upstairs to see how big the truck was. Service agents seemed to be trying to upsell any way possible. The regular car I paid more for was hardly washed on the outside and pinecones in the back seats and side pockets. Live and learn. Don't take your chances with Thrifty. Especially when traveling with a child and a long flight. I even did all the early check ins which all used term "cars" not "vehicles" like the the website. HORRIBLE!!!!! I wish I had read Yelp Reviews before I made reservation using travel site. NEVER AGAIN. I will definitely always use Yelp for travel in the future. Even with national companies. read more

Take shuttle from the airport to the rental car center [Seattle WA] Three agents at this facility and the line kept growing by the minute. Slow moving as we must've been in line going on our second hour. Sometimes dealing with the rental car part sets the mood of our vacation. Although this wasn't our worse experience... 4-hour at a rental car facility in Buffalo NY still is the worst. There is an additional extra charge to add my husband as a driver. I guess we're just lucky they didn't run out of cars and we were still able to rent one. Looking for the car in the parking garage is another story though. Return was easy. We just had to leave the keys inside the car and we were good to go. Before we returned the car, though, husband was sure he topped off the gas tank but he said the needle didn't move making it a little short of a full tank. Ugh Review #3152 read more

I returned the rental car back only 4 gallons down from a full tank. Thrifty charged me for nearly 11.7 gallons of gas to refill it. I had been warned by web lawyers like Steve Lehto, about Thrifty's parent company Hertz's shady business practices, but I didn't listen. Never again. read more

I've never seen a set lie pack of unts in my life telling customers there insurance won't cover this or that. Supplemental insurance won't work with their cars lies lies lies! Seem more worried about upselling like they are commission paid imployees! Counter agent told me that AARP doesn't book through Expedia. More gaslighting. And they don't offer insurance for rental cars. She dismissed my policy as fake. Holy cuss. It was all I could to from coming across and doing something regrettable after having my integrity questioned for 20 minutes. Walked to fox counter no wackiness or inflated charges. Contacted the attorney generals office of Washington state. Also lots of fake generic reviews of yelp and google giving them 5 stars. read more

AMAZING SERVICE! Thank you for the suggested upgrade and for the quick checkout. They sure helped us travel in comfort. Knowing we had 3 luggage's, she knew our car we chose wouldn't have been roomy enough. I'm glad she suggested this vehicle. It was so luxurious. I felt spoiled and rich. lol! Car was cleaned and excellent condition. I love this car. If I had to buy a car, I'd get something exactly like this. I'm glad we got to experience this type of vehicle. Now I know for sure what type of car I want. read more

Just no! Whatever you do don't rent with Thirty! I tried calling for days to confirm they would actually have an 8 seater van for my family when I arrived and guess what they had zero cars for me when I arrived. There was a line of about 20 people ahead of me and the manager came out at 1am and said they had no cars because nobody returned any cars. I literally have never had this issue. No apology, no discount, nothing! Shame on you for making my family have to "go figure it out" in the middle of the night. Yes I understand it was not the companies fault but clearly this happens a lot so you "go figure it out" read more

we had a great experience specifically because of the kindness, excellent problem-solving skill, and excellent customer service provided by Mecca, a lovely young woman at the front desk. Thanks Mecca! read more

This was by no means a flawless experience but what nowadays is, really?? I had to wait in line when I got to the facility. Boo fucking hoo! LINES!!!??? Guess what, no one is lined up for a job to wait on your disgruntled ass to pick up a car after your crappy flight that had nothing to do with them. They tried to upsell me some bullshit fuel and toll passes, I declined. Waaaaaa! Cry all day! Don't be a sucker and this is a non issue. If you have insurance, you are covered. If you can fill up your own gas tank, do it. Only the signed is able to drive, ok, done. You do not need the toll pass. They gave me a type of car that I didn't reserve. OMG! How will I ever live now? I drove that mf'er like it was an SUV. My bad my Thrifty... It was unclear where to return the car when I got back. MY GOD! THE WORLD IS ENDING! Look for the damn sign, it's there, I promise. All in all, not a bad experience other than all of the life ruining travesties mentioned above. I'm still alive though so that's a plus. When you rent here, ask yourself this.... But did I die!?? No? Then you are good. If you did die what the fuck are you looking at this for? Bunch of little whiny bitches... Positive is I was a day late picking up and two days late returning it. ZERO EXTRA CHARGES! 5 stars! Winning is easy if you just relax and go with the flow. Seattle has many weed stores. Go visit one and chill the fuck out people. read more

Thrifty Car Rental - Our rental.... It was supposed to be a Jeep. I hurt this car probably on the roads it went on. - Car Rental Near Me - SeaTac, Washington

So, why was Thrifty Car Rental the only Rental Car agency packed with people with a line snaking out the of their business, while all others were practically empty. My guess is if, like me, you go through a 3rd party to rent a car and you're just looking for the cheapest rates, you get directed to Thrifty a lot of the time. Other than the long line, I had zero issues and the car was very clean and nice, still had the new car smell in there. And that Toyota got unbelievably great gas mileage!!! read more

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We arrived at the Seattle Airport location around 12:30am, and I have never met someone as good at their job as Taylor at Thrifty Car Rental. She was incredibly efficient, professional, and kind -- even that late at night! Taylor handled everything with a smile and made the process smooth and stress-free. People like her make all the difference. Honestly, we need more employees like Taylor in Miami -- she should be transferred there (and given a raise while she's at it!). She truly represents what great customer service should be. read more

NEGATIVE 5 STAR First and last time ever renting from thrifty. It came with the package deal through Priceline. Don't do it!!! I was overcharged for insurance when I plainly stated what I wanted. The lady at the counter was very chatty and fake..part of the plan to keep you distracted, in my opinion. Trying to upsale everything.. do I want to just bring back the vehicle empty??? So I can Pay $11/Gal. UMMMM NO. I will happily pay extra to get a rental elsewhere next time . Customer service was a JOKE probably the worst I ever experienced. The nicer I was the more they jerk you around!! Kent was the agent I first spoke to and he told me I was overcharged and should only be paying $12/day ... not $44/day I was charged!! Put on hold, then came back and claimed he was wrong. Asked for supervisor and was questioned ...why??? Told me I would get a call back in 30 mins.. it was three hours later. Just for contradicting statements and zero resolution The "higher up" Leah ...I was told she couldn't do anything for me over the phone?? I would have to drive all the way back to the airport (1.5 hr drive 1 way) for them to do anything about it and even then I didn't believe her. She also refused to give me a name of someone higher up than herself. Also when I was leaving parking garage, where you normally stop and show your DL... there was another check-in process?? Odometer, fuel level, etc...why?? Get your s!!t together Thrifty!!! I wish I would've read the reviews first!! read more

very frustrating after renting the car six days later they decide to send me a bill for over $100 for gas. This was an unauthorized charge. I did fill up the tank so this is even more frustrate irritating and they want me to jump through hoops to prove to them that I did this should never happen. They had no agent there, except for one looked at the car and said OK and that was it I didn't realize I had to point out that I filled the car up. And the bill to come six days later is ridiculous. And then on top of all calling to to talk about these charges there is no way to talk to a physical person and all you're doing is jumping through hoops. Advice never rent from them. This should've never happened. I've been a travel agent for over 40 years and myself or any of my clients have never dealt with this. As another reviewer said they will rip you off that is what happened to me read more

What impress me the most about this car rental location, even along with the rest was the communication. I love the fact that the location is shared with other rental companies of your choice and of course what makes each one unique would be the way they would handle business with their customers. Personally I picked thrifty because I feel their prices are reasonable. I love the fact that they try to make things a little bit more speedy by doing things online but let's face it, anything being done online will have its complications. But I love the communication! When we arrived, there was a line and it would lead you to believe that you will be there a while but due to the hard work of the staff (Marjeet or Harjeet & Jesse along with others) the line moved quicker than expected. Jesse was impressive to me because I felt that his personality was very outgoing and after a customer had been waiting in line they could be a little irritated. Once you've made it to the counter with him though, you might have forgotten about your irritation. He didn't deal with me personally but I was able to overhear his conversations with each customer that he dealt with. He put them at ease, shared a laugh and made sure they left with the best car rental and price. The one that handled our car rental was Marjeet or Harjeet. (I'm not really sure how to spell her name, I had her write it down but I couldn't tell from her print, if she spelled her name with a H or M) She was more than helpful and went above and beyond to make sure my husband and I were happy with our rental. He was interested in an electric vehicle and her along with another co-worker did research on the price and if they had any cars in stock. I love the attitudes of the employees at this location and I also appreciate how they make the customers feel. I absolutely can't repeat enough that I appreciated the communication. The reason that I say this is because I've never been to Washington State before and I was a bit nervous about our arrangements. Thrifty put me at ease due to how organized everything was. Locating the car and stall number was dummy proof. Even exiting the location to get back on the street was smooth. The car rental itself was awesome. We went with the Chevy Malibu 2024. Now I don't know too much about cars but I want to believe it's an electric vehicle Because I noticed the engine stops on red a light and starts back up when proceeding. I don't know how these rental locations pull it off but it had a new car smell to it as well. Love the luxury air conditioner. It has a seater warmer and also seat air condition. Also back seat vents as well. Washed, clean and ready to go. Another awesome aspect is that it had Sirius XM radio with Bose speakers. Thrifty definitely added to the spice of my trip read more

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I love the self check in option! I didn't need the counter at all. It's all online, so in person upsells. They send you the stall number 30 minutes before pick up. Walk in and drive it right to the exit. I love that the online feature allows for reporting preexisting damages. That's something many companies have done away with, yet they, of course, want to be able to charge you for damages upon return. This helps customers feel protected to have that reporting option upon pick up! The only people I talked to were the exit gate staff and the return staff. The exit gate agent was friendly and a real pleasure to talk to. She got me on my way fast after checking for ID and the rental agreement. Upon return, the attendant was prompt to approach me and to say that I was all good to go! I had my emailed receipt within minutes. Hertz has always been good to me and I'm happy that their Thrifty brand is still top quality for their budget costs. I'm glad to have found them through Expedia deals. read more

The pickup and return of the car was straight forward. The service was friendly. However, there seems to be a push to upgrade vehicles - not complimentary but for additional charges. More troubling are the deceptive refueling charges that appear routinely despite having fully refueled the car at the Arco less than 3 minutes away. Despite a full tank they charged me $18.71. Will happily rent elsewhere during my next trip. read more

Picked up our car at 9:00 am. Props to customer service agent Ragni who was fast, friendly and professional. We upgraded our car for a good price. Rental car shuttle from airport was clean and fast. Easy to find and catch. I would rent again from Thrifty! read more

Shifty character at the desk mislead my wife into signing for an unneeded damage waiver she had attempted to refuse. Employee stated that it was mandatory and included in what was already paid. After reaching out to Thrift Customer Service to correct the error they acknowledged that the employee had lied to my wife but because my wife signed for the car it was valid. The utter lack of ethics and open hostility towards customers and common decency should be enough to pay a few bucks somewhere else (just not Hertz or Dollar who are owned by the same conglomerate).For those that are curious here is what the email said (image included as well): "We sincerely apologize for the delayed response and the misleading information provided about the insurance that was offered to you, and we understand your concern in regards to the charge for the insurance. As we carefully checked the details of your rental charges, we confirmed that the charge of $104.97 is for our Loss Damage Waiver. Since the enclosed rental agreement showed you signed and accepted the value-added services on your rental agreement, the charge is valid and cannot be adjusted. We attached the signed rental agreement to support the charges. Your business is appreciated, and we look forward to being able to serve you again. " Caveat emptor I suppose... read more

Thrifty Car Rental - Car Rental Near Me - SeaTac, Washington

Do not rent from thrifty they don't deserve any stars. They are a big scam. Purchased the full option and when signing the paper work the lady renting the car made it seem that it would be cheaper to pre purchase the full and at no time made it clear that you will not get a refund so the only way that this works is if you return the car on empty. Everything is extra at thrifty and their customer service is a joke. Do not rent from them. Would leave zero stars if possible. Do not rent from thrifty. read more

am surprised this place have 1.5 star doesn't deserve even one star. I was there on Monday 5am to pick up a car had deal stupidest of human a lady with no manners. She was either on drugs or need to be on drugs. obviously, no one want to work for this company. this was last time. I got charged twice for insurance and when you call the customer service that god knows where they sounds you are calling a daycare they have no idea what are they talking about. NEVER AGAIN read more

Thrifty like any other car rental is a business and depending on the rep at the counter will determine whether they will scam you into items that is in needed. 1. Never ask select fuel purchase option. You are charge the equivalent of a 1/2 a tank of gas per day of your rental time for that option alone. 2. The service charges are highway robbery because it's at the airport. 3. The insurance package another scam, you should be able to decline completely because generally most people have insurance coverage of their own and you have it on your credit card as well. The rental got from me a grand total of 477.30 in additional charges. The car rental cost me more than my round trip nonstop flight! 247.44. 4. Do Turo car rental you will not experience this shit and you can still pick up your rental at the airport. read more

Flying to an area for a family emergency is always concerning, with a lot of things on your mind but JENNY at the Thrifty Car Rental, SEATAC Airport, greeted me warmly as soon as I entered the facility. Coming in from sunny San Diego to cold Seattle and expecting snow during my week's stay, Jenny listened to my concerns and made sure that I had an appropriate vehicle for my stay. She was very polite and respectful of me and my situation. My son, who lives in Bremerton, appreciated the vehicle I was provided as well, knowing the driving conditions that were expected. Thank you again to Jenny for taking care of me and hope she is working when I have to return to area. Also, when I returned the vehicle, the young lady that attended to me was very sweet and helped me get my bag out of the back of the vehicle. Did not get her name though. Thank you! read more