We had to deal with upstate New York weather causing us delays and airport/flight changes. We…read morerented a car through Alamo, in Rochester, to be returned to Rochester. When our flight was delayed causing us to miss our connection, we had to pivot to flying out of Syracuse airport. We called Alamo on the phone and told them the situation, they said it would cost us $400 more. We were unhappy about this, and the customer service rep said to speak with someone when we return the car. Upon dropoff, we were met by Brendan and Bryce. They also saw the same number on their end, but rather than charge us that amount, they did something and we did not get charged an extra dollar. We were super stressed about our flights not making it out, and Brendan and Bryce eliminated a major problem we were facing. Thanks to both of you, I highly recommend renting a car from Alamo to enjoy beautiful upstate New York.

This Alamo location is hands down the best place to rent a car…read more Good customer service. Short lines. Car always ready. Easy return. No hiding fees like others. I highly recommended. They used to leave a Clorox wipe inside the car. That's the only thing I would like them to start doing again.

This one way rental was smooth and easy. I picked up the car at the Syracuse airport, which me of…read morethe best rental car experiences I have ever had. Quick and easy. We drove to Niagara Falls for a few days and flew out of Buffalo airport. Rental car drop-off was just as quick and easy. Great experience all around.

Car couldn't drive in a straight line, engine and brakes had issues. No one gave a darn. And that…read morewas a downgrade replacing another dud car from elsewhere. You see all the ridiculous company replies here to people's negative reviews?! "It is never our intention to frustrate or disappoint customers... contact us (again!!) at www." In other words "we still don't care how much hell we put you through, the onus is on you to call some random person in our Callcenter (again) in hopes anything will be done". And heaven forbid you try to call the place you rented from... good luck with that, Like now - we have a jacket left in a car... will they call us to say, "Hey you left your jacket!" nope it'll get tossed and ignored and good luck trying to retrieve it.

Delayed Flight Arrival in Syracuse, NY... was supposed to get in at 11-something at night. Ended up…read moregetting in early the next morning. Multiple people from flight had car rentals from same Syracuse airport Budget rental and at least two called because no agents were present as promised via on website and on phone and on AI Chat... and all were told will need to wait until they open at 7am. It is currently 5am.... STILL WAITING!! Please take it off your FAQ page if you aren't really watching delays and waiting for them to arrive to pick up their vehicles. Didn't even offer to comp an Uber or anything..... BAD CUSTOMER SERVICE!!

the fact that we had to prove we filled the car with gas when returned. If i hadn't taken a picture…read moreof the cars dash with the gas gauge full and the parking location with a time stamp not sure what would have happened. they claimed it wasn't a full tank. BEWARE!!!

Flew in for a couple of days for work and decided to get a car rather than use Rideshare. I always…read morego for National, they're great... Great service... Great car selection from their Emeral Isle, but this location doesn't use the Emerald Isle, rather there's a booth in the garage where you need to wait in line for someone to give a car. I find this very inconvenient, but it is what it is. Car selection here was adequate, not the best. Service was nice and friendly, both on pickup and checking back in. Overall, I'd most definitely return to rent from National, but this isn't my favorite location.

Flew into Syracuse for work for a few days and booked a rental with National. I use to work for…read moreEnterprise, so I typically rent from them but I know National and Alamo are pretty great as well. I walked to the counter inside of the airport where Bryce assisted with my rental check in. He was very friendly and helpful throughout the entire process. He definitely made the check in seamless and put me in a Toyota Camry hybrid which was super nice and great on gas. The check out process was seamless and easy as well. Zero issues or complaints!

The staff is pretty friendly and they offer a shuttle ride to the airport. The cars were a little…read moredated but other than that the experience was good. There aren't many car rental agencies in Syracuse. Thrifty is one of the few that offer a competitive rate.

Smelly, dirty rental car and they tried to charge fees I didn't agree to. They were quick and…read morefriendly but I don't recommend.

100/10 Jalin Medley (North Syracuse, NY location) is truly…read morea master of all trades. This young man did it all! He was dressed professionally and yet took the time to clean my rental vehicle inside and out while I waited. He insisted I wouldn't take it until it was in perfect condition. That's what I call going the extra mile! Thanks again for the fantastic service, Mr. Medley. I'll be back soon.

We had an excellent experience with Enterprise in North Syracuse. Trevor was so helpful, providing…read moreus with great service. We will definitely go back!

Amazing check in, Trish was a champ! Southwest flight came in so it was a longer than normal line…read more Trish was the only budget employee. And she was working it. The Avis booth helped out but we got to work with the original budget representative Trish. She asked the right questions and gave the best responses. Beyond helpful. Perfect after a long day, waking up at 2:45am to start our trip celebrating our friends getting married. And visiting family while we are up in Syracuse.

Syracuse Airport Budget Rental added fuel charges when Lot Attendant saw the fuel receipt…read more review your charges

If you rent here and have issues on the road, Hertz will try to exchange your car at an airport but…read moreyou will NOT be able to exchange at a local Hertz counter anywhere else. I was stuck with an off-track driver's window AND NO A/C for most of the ride. Hertz Roadside kept sending me to the rental desk at SYR but they NEVER picked up the phone (must have called 20 times in an hour)...also no ability to leave a message for assistance. When i returned the vehicle, one of the agents gave me a card with an email address and basically said good luck as he "hadn't talked to anyone at management in 2 weeks". Your good deal won't be worth it here.

Watch out for the crew at SYR Hertz desk. I booked a car on carrental.com. The original price was…read morefor $297 on a 7 day rental, a good deal. After I returned home SYR Hertz dinged me for a bill on the 7 day rental for $754.00. I called Hertz at the number from my credit card and got everything refunded(Thank You Hertz). Make sure you watch what they are doing? Also, they seem to have no dress code for the staff, they all dress like they are from the hood.

HORRIBLE HORRIBLE HORRIBLE!! The women at the counter were THE WORST! No hi, no nothing. Here's…read moreyour keys! That's it! Then you get to your car and it's FILTHY! The car had chips in the windshield, a golf ball sized dent, scratches, and wasn't washed. It smelled like cigarette smoke. The shift lead inside was awful! Avis in general sucks but this location is the worst one ever!

Terrible experience. The rental car was in unacceptable condition. We rented a full size SUV, Ford…read moreExpedition. The car we received had over 75,000 miles, was visibly damaged on the outside, dirty inside and out, and reeked of smoke. Even worse, the tires were extremely worn down, which is a serious safety concern. I expect much higher standards from a major rental company. Would not rent from this location again. Safe yourself time, energy and a lot of money look elsewhere!

I got a rental car from here for a work trip. They have a service where they can come pick you up…read moreand bring you to the shop, which is really nice and convenient. Unfortunately they only do that during the week since they're lesser staffed and work a shorterday on the weekends - something good to know. The manager did say he'd waive any late fees if I needed to drop off later because of that which was really nice, though I didn't take advantage of that offer. The whole process was fairly seamless (minus some stubbornness with my card.) The office did have a bit of a damp smell. I'm always a little nervous when I see any wear on my rental and we did notice some minor scratches, but I had no issues on return. My rental car was super dependable and the process was simple. The staff was all extremely polite and helpful. I'd rent from here again if I had the need.

I rent from the Enterprise location on Manlius Center Rd several times a year for work and personal…read moretravel, and it is the only place in Syracuse I consider renting from. I first tried it because it was close to my home, but keep coming back because the staff have been wonderful, and I get consistently good vehicles here. If you need to rent a vehicle, this is a good place to look.