Frustrated Long-Term Customer -- Great Manager on site (Shauna) and Arnett, Terrible upper…read moreManagement. ExtraSpace Storage raised my unit price nearly $100 within 24hours because no one with authority was available to approve the "change of mind" it in time. The on-site manager was polite but admitted she has no power to override or adjust anything, and when I asked to speak with someone above her, she said there's no number she could provide. The "touchless entry" I'm paying for doesn't work, and the restrooms are often locked -- even during business hours. Premium prices, zero accountability.

Arnett was amazing and had excellent customer service! Thank you for all of your help setting up my…read moreaccount!

They are running a bait and switch scam! When I started renting at $68/mo I was told that there…read moremight be "a modest" rate increase later in the year but that they would work with me to find a promo code to offset it. They raised my rate 50% to $104/mo and then told me they could not do anything about the increase. Additionally, one month after moving in both the Cubesmart app and the entry control box at the entry door by my unit stopped working. I paid a premium to be right by that entry door. For the last 10 months I've had to use the entry door on the opposite side of the building, almost a football field away, and haul things the entire length of the building. I was promised over and over that they were working to fix it but never fixed it. Lastly there is only one single man working in the entrance office for the entire complex. 9 out of 10 times that I went to the office to inquire about the entry problem he was not there. I recommend trying other self storage companies because these problems are Cubesmart company problems, not just a single location.

This place is horrible, got our unit broken into 3 times. Last time they didn't even call us to let…read moreus know. we noticed because we went to our unit and saw it got broken into again. Management doesn't care and are not helpful at all. Don't understand why they leave the doors open to get inside the units if they don't allow anyone in or out after 10. Would not recommend getting a unit here

Tracie was so professional and so nice when i first came wakking into the store. Im not used to…read moredriving a big truck and she helped me calm my nerves down. I ended up parking the truck to the far back (when she said front), but still was so patient with me. Thats when Ed and inspected the truck and told me I need a little more gas. They both were very friendly and patient. I will definitely be going there again when I need a moving truck. Tracie and Ed deserve a raise!

This is a BUYER BEWARE warning, as my issues with this location have to do with the raising of…read morerates, and not the service or staff. I moved in last December(2024) and acquired a 5'x10' unit, which wasn't the best price, but this location is within 5 minutes from my current home. When I was moving in I ran in to a nice guy in the elevator who was moving out and warned me that day, how this location will raise rates without much warning. He was moving out as he refused to pay the higher rates, as he had just recently moved in, and they had already raised his rates. I was moving in that day, and well, not much I could have done either way, but in due time, my rates did in fact go up with a 1 month warning, due to higher cost the facility had to now pay was the excuse given. I rent a small space, that I didn't enter or touch in almost 6 months, so not really sure what cost there was that justified $20 more per month(when there were tons of deals offered for new units online), but there it was. I planned to move out sooner, but had an emergency home repair that delayed it a few months, but I have now moved out. I had a unit ages ago at another storage place, and I was there several years with maybe one $5 increase, maybe? And let me say, the staff here was great, always friendly, other people who had units were always pleasant(helped out, held doors, elevator, etc.), the building was always clean, overall a nice place. But when you raise rates knowing most people have few other options in the moment, I find that disgusting. I was very fortunate in that I'm going through a divorce, and my wife moved out abruptly, so that gave me storage space in my garage I didn't have before. For many people in between homes, cities, or even jobs may not have an option of moving elsewhere, or the money to even do so. Giving a 1 month notice on raising rates, when you haven't been there a year, is just taking advantage of people in possible bad life situations. I don't know if places offer contracts that they won't raise rates for a specific period, but if they exist, I would suggest a place like that over this Storage One. What was to stop them from raising my rates again in 3 months, or 6 months? Nothing, as it is left to the powers that be, and if they want and need more money because they can there isn't much you can do. Sadly, this is the world we now live in, and really the only thing I can do as an individual is to warn others. So, consider yourselves warned, and I hope this helps someone not get in to a situation, that they can't easily get out of.

When a business claims their storage units are climate controlled, they should clarify that it's…read morecontrolled by swamp coolers. Anyone who has used a swamp cooler in Vegas knows that they are useless over 100 degree heat. They are just a sauna at that point.

IF YOU HAVE A UNIT AT THIS LOCATION LEAVE NOW!!!!!!!! The rat problem is horrific! Rat feces and…read morepee all over our belongings. My husband has had a unit here for almost 5 years and they just recently changed ownership and it just went downhill after that! The smell is awful LIKE SOMETHING DIED AND THEY HAVE TRAPS OUT HOWEVER ITS TO LATE!. Do not recommend this location at all.

ABSOLUTELY LOVE THIS PLACE!…read more I just moved from SD and was so shocked that the storage unit I used to pay $95 for was ONLY $26 from here! I understand that the means of living is not the same but I am happy that this is not one of those "corporation-owned" businesses that just rips you off when they can. It's so close to my house. The units and buildings are very clean. They also have a SPECIAL OFFER, where you get the second month free. I mean, seriously.. pay only $26.00 for 2 months? THAT IS INSANE.

I used this place for years. The staff is friendly. The prices are pretty decent. I felt like my…read morestuff was safe and secure. I have used their small inside units and their large outside units and liked them both.

My storage was broken into and it seemed like know one at the facility even cared they told me that…read morethey saw nothing on camera footage.how does 10 units get robbed and nothing pop up on camera .no police came or anything .I literally tried to tell them about footprint and fingerprints and no one would listen

Great service! The agent assisting was very polite and explained all the details about renting a…read morestorage unit.

This company has terrible business practices, they claim to have clean units, they do not . They…read moreclaim to have called to advise you of your up-coming storage payment; they do not!! It is very disappointing when businesses DO NOT live up to their expectations and promises. DO NOT RENT STORAGE UNITS FROM SHIELD STORAGE.

I had 2 storage units there both were broken into within a month a part I lost thousands of dollars…read morethey could of had better security there when you first start renting from them they say you must have your own insurance well I can see why they said to me all storage units. Have this problem they all get broken into there was no security cameras inside and then when you try to claim it on your insurance, you have to have receipts. I never knew this. I lost so much so disappointed all my price possessions gone.

I rented a unit at the location over 2 years ago. I was using it for my possessions, then allowed…read moremy daughter to use it as well. A few days ago, my daughter became ill, and was hospitalized. I decided to vacate the unit because I could not afford to pay the rent for her. Yesterday, I was at the unit removing her possessions. I received a call from the hospital that they were needing to put her on life support. I immediately left the property and inadvertently left a cart inside the unit. This afternoon, February 1st I received a call about the cart, I apologized and left the hospital to go and remove the last of her possessions. I was there 30 minutes, within the hour of departing the property. I received a call advising me that I was still responsible for February full rent? So, I had the unit for a half of the day in the month, I pay the rent and they get to lease the space out again in the same month? I explained my situation to the property clerk, no compassion, no empathy, just all business. Never again. In

They charged myself and my husband $77 for a unit when we couldn't find the unit nobody was there…read moreto talk to nobody answered their phone and they said they won't refund it so be very careful with these people