A++ service. Look no further than these guys. Highly…read morerecommend their service. The showed up at my place on a weekend and had to replace a part, they located it ASAP and by 8PM the unit was working perfectly.

Wow did that suck! I feel like I need to join a support group for the victims of malignant…read morenarcissists and their enabling cronies. We called Marvel based on what appeared to be good reviews. We carefully explained that our washer & dryer were stacked and that the job would require TWO people. But Marvel scheduled only one. Which mean ANOTHER HALF DAY WASTED. Anyone reading reviews for service people knows what it feels like to be jerked around by people like this. But Marvel takes things to another level when it comes to bad customer service. I can sympathize with others who have posted here and on Google: * The dispatcher refused to take responsibility, on behalf of their company, for the screw-up. Had it all been handled differently, I would have accepted a reschedule. * I concur with another reviewer that the dispatcher was "beyond rude and unprofessional to the point of being insulting." Clearly we were talking to the same person. * The dispatcher tried to convince me that my assistant - who has booked the appointment and confirmed via email - was lying or confused. * Then the dispatcher became hysterical and claimed that I threatened her with a bad review. * I can corroborate another reviewer's mention of the calls being recorded. The dispatcher and her manager really seem obsessed with that, which gave me a weird Nixon vibe. Nevertheless, I still encourage them to go to the tapes and confront themselves with the evidence: * The either DID or DID NOT receive clear communication from our end. They either DID or DID NOT screw up on their end. They either DID or DID NOT call my assistant a liar and try to bamboozle me with some bush league double-talk. * I did question the dispatcher's sobriety, because - in point of fact - the she speaks in an annoying slur. Another reviewer describes her tone as "ironic" and complains of being called "Sweetie". Again, we've clearly dealt with the same person! * Meanwhile, in response to my email, the manager of Marvel was extremely passive-aggressive. He or she sent photographs purporting to help me understand what kind of washer I had, and signed off with "Have a wonderful day!" You know the type... * Still I got off easy, I suppose. Another negative reviewer, on Google, complains of being threatened with lawyers and "deformation" suits [sic]. * So if I should disappear from Yelp, or if something should happen to my washing machine - if, for instance, a piano should fall on it - well... Don't say I didn't warn you!

Another successful venture with Y & R Hialeah Appliance Solutions…read more Used them this time around to take a look at my refrigerator that decided to just leak and defrost everywhere. Fortunately for me, these guys also service Broward County, where I happened to move to. Called them yesterday to set up an appointment for today. I was told that the repairman would come sometime between 10 AM and 12 PM and that I would receive a call or text half an hour beforehand. Not only did they call beforehand, but they called around 9:15 AM. I was floored. By 9:30 AM, the repairman, whose name is David, was here and he was ready to rock and roll. Super nice guy. Took a look at my refrigerator, diagnosed the problem, and it turns out I needed a new compressor. We discussed a price, agreed on it, and he did his job. This whole thing probably took less than an hour. What a quick turnaround! Once again, these guys prove why I should use them. So grateful beyond words. Now to see what to keep and what to throw out given this entire refrigerator debacle.

Had one problem with my Samsung washer, but found out thru my assigned technician, Vitaly, there…read morewas another one. He was very respectful and honest, gave me an estimate on the spot to make my decision. With his diagnosis, he made my decision easy and would have him again if needed.

Very pleased with the services Worked fast and did a good…read morejob Fixed the problem in a few seconds and took some money Great swing on the job

I needed help after my wonderful handyman suggested I call high end since he couldn't fix our…read moreproblem-thought we needed new compressor- Our repair man from high end -came and was super professional, considerate he could have sold us a compressor instead he took the time to thoroughly look at our fridge-it was a gasket problem - we ordered it-Danny repairman installed it and was very deliberate making sure it all worked properly- Cleaned up after himself and again I couldn't be happier with him!! It is expensive-but remember the adage-you get what you pay for...

Company uses AI for all scheduling unable to get a service rep. Name should be rear-end not high-endread more

Andres was terrific. He spend over 1 hour trying to figure out what was wrong with our dryer. He…read morelooked at everything, electrical panel, motor, switches. I would hire again without any hesitation! A+A+.

He was EXCELLENT. Really tried to save me money by not charging to come out when he thought it…read morewould not work. He was willing to help in every way including coaching me through things to check on the refrigerator myself that could potentially help. I really appreciate his honesty and will likely call him for this or other issues, or recommend to others. It is so hard to find honest service here. I really appreciate it. :)

Really bad attitude. Called this guy again for a service for my refrigerator after he told me that…read morehe was going to get back to me and pretty much answered like if was wasting his time. Rude, no manners at all. I just hanged up. Found another technitian whom he arrived within an hour, very friendly and knowleagle (Best Choice Appliance Repair).

Joel scheduled 3 times to see my fridge...always saying "I'm almost there....".kind of excuse…read more Finally he came to see my not working ice maker, told me the part numbers which I bought at Amazon. He said he had to charge me 120 dollars but he would discount the value when he comes back to make the service (after the parts arrived) I called, texted and he never got back to me during the last 15 days. Bottom line: he is a lier and a thief. Don't trust him

Someone from this place recently came to service my Refrigerator, he brought the wrong parts and…read moredidn't resolve anything and didn't do anything at all, and instead of reaching out to LG to let them know that he couldn't do the job he decided to just mark the service as completed. After a few days of waiting for someone to reach out to me I decided to reach out to LG. I was advised that the service had been closed out as completed. I wouldn't recommend them, the representative also wasn't able to follow the simple instructions of calling 30 min prior to arriving.

Simple. Just explain the problem with the Samsung Washer by phone. He gave me the rate in advance…read more Find the parts. Came on Schedule. Did his job. And now the washer works perfect. Recommend Appliance Tech Services and Lazaro.

Max has repaired several of my older appliances saving me money not needing to replace. Very…read moreknowledgeable, punctual, reasonable and very neat (wearing shoe covers) Friends have used his services and are also very pleased.