I tought i gave you guys another try and i regret it I shoulda went to Round Table they have stepped their game up, you guys still SUCK wings are suppose to be covered in bbq sauce not with a bbq drizzle, we aint at starbucks to get drizzles, the pizza is not fully cut i have to tear the pizza apart read more

Dominos Pizza - Weak cut pizza - Pizza Near Me - Hercules, California

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I like this dominos. The pizza is always super hot when it arrives and it's always consistent. read more

Dominos Pizza - Pizza Near Me - Hercules, California

Recently ordered dominos from the Hercules store on sycamore. The pizza was just ok but it did arrive quickly. However the driver forgot 1/2 my order when we showed up with no salad. He offered to bring the salad but I declined since I wanted to eat my salad before the pizza and I didn't want the pizza to get cold while waiting for my salad. He said ok and went on his way. Prior to leaving I asked about a refund for the salad and he said to just call the store and they would take care of it. About 30 minutes later there was a knock at the door. It was the delivery guy. He said the store manager asked him to bring me the salad bcz they would not be issuing a refund. "Excuse me? it's too late. I already ate and I told you I didn't want the salad. Please let your manager know that I want my refund and that I refuse to take the salad", i said. I don't know how long that salad has been out and I had already asked him to not bring the salad bcz I didn't want it anymore. So he said ok and left for the evening. I then decided to call the store. I asked to speak with the manager and I was on hold for 20 minutes. The manager never came to the phone. At this point I'm really annoyed because the manager is trying to force me to keep a salad that I told her I don't want and now she's refusing to give me my money back. I called back the following day and spoke with the manager, and she tried to tell me that I could have a store credit, but I didn't want a store credit. I want my money back for an item that I ordered and she didn't have delivered. Then when she saw that I was not going to accept her store credit, she said well you're gonna have to come to my store and pick up the cash. I said, "absolutely not, I will not drive to Hercules to pick up cash when I paid you by credit card. And you've already inconvenienced me by not delivering my full order and now you want to further inconvenience me by asking me to come get $8 in cash that you owe me? No. I will not be doing that. So you need to refund my credit card." When she recognized that I was not going to forcibly take any of her offers, she said that she would have her driver bring my refund to my house. I said "OK thank you I appreciate that." This was on a Tuesday. I waited all night Tuesday, all day and night Wednesday, all day and night Thursday, all day Friday, and finally I called her on Friday afternoon and said, "where's my refund?" she said "I've been waiting for the driver..." Really you haven't had a driver in 4 1/2 days? She said "the drivers coming in at 6 PM. I will have him bring the money back to you tonight." Mind you I have not heard from these people all week. So at about 530 I get a phone call from the driver who says the manager has asked him to bring me the refund for the salad that i didn't receive when he delivered my order and asked if he could zelle the refund? Now, I am just horrified to think that this man had to refund me out of his pocket... I asked him "are you sending me money from your personal money?" And he said no but somehow I don't trust that he is being honest and I think that that's terrible that Domino's and this manager in particular would make it so difficult for someone to get their money refunded when they're the ones that make the mistake not the customer and then make their drivers refund the customer for the stores mistake, this is just outrageous and I will never be ordering from Dominos again! read more

Lazy, rude AF and can't even make the simplest order correctly. They screwed up our order and when I called they were so rude! They said they would be going "out of our way to make you a free replacement pizza". Hello?!?!We already paid and got the wrong thing so yeah, you kind of HAVE TO replace it!! PATHETIC! To the manager, the one who said that he is going out of his way for me, I hate to see how you treat customers you're not willing to go out of your way for! No wonder you work at a sh*tty 2 star pizza parlor! F***ing LOSER! read more

Maybe it's just my bad luck, but every time I order a couple pizzas via online order, they are never completed in a timely manner. Doesn't matter whether it's on a weekend or weekday. It's not the worker's fault but seems that slow service is due to being understaffed as there's usually just one person assisting people and prepping orders. read more

Bad customer service. Spoke to Paul, a manager, to complaint about how I received a burnt pizza and a piece missing. I texted him the picture and he claims nothing is wrong with it. He advised me to call corporate. Is this the way the pizza should look? If that's the case. You should pay more and buy a real pizza. Hmm. Like Roundtable. I should've looked at Yelp, that's why this place got two stars. read more

Dominos Pizza - Does the pizza look right? It's burnt and a piece is missing. Wtf - Pizza Near Me - Hercules, California

My first and last time ordering from this Domino's. The pizza was mediocre and the customer service was worse. I called and the lady that answered the phone was all rushed and unpleasant. She seemed offended that I wanted delivery. I told her the pizza toppings I wanted, she never asked if I wanted hand made, deep dish, thin crust, etc. I had to tell her. I said I wanted wings, at first she was like what else before catching herself and asking me what kind. She was so busy being rushed she wrote my address down wrong. She called with an attitude to tell me that he came to the house and no one answered. I asked did he ring the doorbell and she didn't answer, then I asked her to confirm the address and she left off the first number. Just awful. I gave him a $10 tip--not his fault but the whole experience left me as cold as the pizza. I ate the wings and threw the pizza away. They can forget about me. This is one time I should have paid attention to the reviews! read more

If I could give this a ZERO I would. I ordered pizza to be delivered to a complex so I could feed the 7 kids I had that was starving. I was outside in the pool which was in front of my door. The delivery guy claims he was at my door knocking and door belling and did not call me but claims he's left it at my door. MIND YOU I HAVE CAMERAS AT MY FRONT DOOR. I called dominos to ask about my order due to it saying it was delivered WHICH I DID NOT RECEIVED. And they said the delivery guy was back in the store so it should be delivered. I explained I did not receive anything. So they passed the phone to the delivery guy and he said "well you have bad neighbors". I've lived here for 20 years and never had issues with my neighbors, etc. apparently the guy "left it at my front door, which HE DID NOT. the guy and I argued on the phone for 5 mins. Then the manager gets on and tells me that they will deliver another order to my house with a free soda. I told the man I do not want the soda because we don't drink that in my house. So then it took another hour to feed the kids. Soo total of 3 hours just to feed the kids. SMH. I WOULD NOT ORDER FROM HERE AT ALL. read more

Yoooo I have ordered from here plenty of times over past few years an it's always been a semi reliable pizza spot, but today I had horrible experience with the manager Maria. I ordered in the app in advance with a coupon but chose to pay in person. I tried to switch the time for order and either messed up or didn't do it early enough but basically I had 2 orders now but they charged me for the 2nd order without the coupon. I call they tell me the pizza is ready, so I decide to explain the situation in person. And the lady Maria starts accusing, making up her own narrative about what I did and so insinuating I'm a liar. I was like hold up what? I start getting hot cus all this for a $20. She ends up asking me if want the pizzas I said he'll no gimme my refund. Anyways I just needed to vent cus her attitude was awful. read more

I ordered online and about 1 hour ago and the doors are lock and I see the employee on the phone in the back. At least put a sign or don't take any orders. He is just chilling on the phone and doesn't answer the phone or hear the door. He can obviously see me. Do I get my refund or what? read more

Dominos Pizza - Pizza Near Me - Hercules, California

Wow! Phone ordered our pizza, waited for an hour, when getting there,at that hour, waited for another 10min. Got our pizza, opened it and saw this. We asked for half pepperoni and mushroom and the other half pineapple. Again...Wow! (That is a Very Sarcastic "Wow"). See picture, poor job on the toppings. read more

Dominos Pizza - Pizza Near Me - Hercules, California

The pizza was dry and my pasta the bowl wasn't even full , I always order from the Albany Domino's for work never had a problem since I live in Pinole and the El Sobrante one is closed should have gone to Pizza Hut read more

Dominos Pizza - This is the saddest driest pasta I have ever had! - Pizza Near Me - Hercules, California

We all know why.... avoid at all cost. Literally... called to see if they were still open, was told only for delivery. Said no problem. Made an order online, and was called back saying it was cancled they are closing. Don't waste my time, don't give me the run around. You should have just said when I originally called that you were not going to do delivery either. read more

Let me start off by saying this: I adore Dominos! Don't get me wrong. ...But thiiiiis store in particular, well...hm. It....well, how do I put this? ...It's kind of gross. There, I said it. I have never been in the location--my hub has always ordered takeout. So this review in no way reflects on the customer service of the staff. Now perhaps it just has to do with who's working when he picks up--because ironically, out of all the complaints, the quality of the food is mostly never an issue. Compared to other Dominos, the pizza here is not up to standard.has always been soggy. I don't even know how that happens to be really wet, but it does. The sauce always seeps into the dough and makes it a goopy mess when trying to take a slice. The crust should be light and fluffy. I should be able to taste bread when I bite into it. But it's thin and stretchy and chewy, and rips and tears in all the wrong places (which is anywhere but the slice cuts, it's very strange) because the sad soggy crust is soaked through with sauce and grease and it just can't hold it all together so it falls apart like a college student or a mid-life crisis. Either the dough is incorrectly prepared, or the pizza doesn't cook long enough or the oven isn't hot enough (I imagine myself as an old matronly grandma sternly correcting and scolding the young cook, who is a kid fresh out of high school with his first job and doesn't know anything about cooking, and I really hope the last part is right otherwise there is no saving this place). It seems like the dough itself is never cooked through. I always, always and only at this store, have the misfortune of biting into my favorite part, the glorious crust, only to find the disgusting taste of chewy, raw dough in the center. Their cheesebread is especially guilty. And no, I didn't mistake the dough for the cheese in the middle because the leftover bread was dissected and it is indeed dough. BREAD SHOULD NOT HAVE RAW DOUGH IN THE MIDDLE, K THX. (I now imagine my old matronly grandma self giving the young cook a very loving scuff on the back of his head and telling him no dinner till he gets it right). On the plus side, though, the lava cakes came out perfect. Hurr, hurr hurr, geddit, because lava cakes are always raw in the middle? And they always undercook--oh, nobody cares about awesome puns? What? ...It's lame?? ....!!! No it's sophis--oh, nevermind. read more

This is the worse place to get a order they are constantly rude and messing up orders I called to say they had the order wrong and they said I had the order wrong they have no costumers service and Maria is a crappy supervisors she has no idea what she is doing and is beyond not helpful Robert who is her little back up was just as equally rude they have no regard for costumers and could careless they are just collecting pay checks. I ordered a half and half pizza one side regular pizza with 3 toppings peppers and pepperoni with pineapples the other side Brooklyn bbq chicken. They put bbq on the wrong side and then tried to fight me on it there's no bbq on the side it's supposed to be on and I never said put bbq on the other side read more

Online ordering system is down for this store only. No phone answer after being left on hold for 10 minutes. This happens often and I often resort to ordering from another pizza takeout place -- it's as if this store doesn't even exist. read more

I love the pizza! Ordering is so difficult. Everytime it's a foreign person taking the order & getting wrong!! I never get the free points because the online app NEVER WORKS. read more

Paid around $60, tipped 20% for a cold pizza that took over an hour to be delivered. Oh and don't let me forget that the pizza didn't come as I asked and wasn't even sliced properly. read more

Ordered here for the first time. We ordered a large Hawaiian and Buffalo wings. We received bbq wings instead with no condiments. Called back to let them know, they said they need the wings back in order for them to replace it. during covid!!! Like really??!! Ya need the wings back??!! If you don't someone else's messed up order please don't order from this place. He even had the audacity to say we don't want people stealing! Like really??!! We would steal delivered wings??!! I wish I can do a zero star! SMH! read more

Dominos Pizza - Buffalo or bbq? Ya decide.. - Pizza Near Me - Hercules, California

This spot really is crap. I ordered a cheese pizza with mushrooms and I kid you not, they only sprinkled like 4-5 mushrooms on the entire pizza. A whole pizza with not even 1 mushroom per slice. read more

I ordered 3 pizzas picked them up and asked for cheese and pepper her reply was "we actually don't carry parm cheese" WHAT?! Pizza is fine nothing special but what pizza spot doesn't have cheese?! read more

Wow! Wow! This will be the first and final time ordering from this location again. I order some classic buffalo wings along with my pizza and i received the wrong wings. I call them right away to let them know , but since my child already ate a couple pieces. They will only replace the peices that wasnt eaten. This make no sense to me, since it was their mistake. I understand this is tough times for restaurant owners due to Covid. But as a courtesy to customers i think they should have replace it and not ask me to give back the remaining pieces. Why do you want it back anyway? Hopefully Domino's didnt want it back to serve to someone else, or if they were going to toss it. Why not just let me keep the remaining wings instead of throwing it away? That makes the situation worst. That s really poor service! You are losing about $60 a week , because you didnt want to replace a 10 piece buffalo wing. read more

Wow, they butchered my order. I customized my pizza. Thin crust, garlic white sauce, Italian sausage, feta cheese and mushroom. They over cooked it. The crust was almost like a chip. I could not taste the white sauce so the pizza was super dry. The cheese was browned. I'm pretty sure they forgot to add feta cheese as I didn't taste the creamy, tangy chunks. To top it off, I waited 45 minutes. There were other customers who had ordered online and were initially ignored when asking about their pizza status only to respond that they couldn't make his order. read more

Literally the worst. Second time ordering. They lost our pizza both times. Waited two hours. When we called to see what was going on we got the runaround by some high school kid who clearly had no clue what he was doing. That will be the last time we order from That place. read more

I am so disgusted with this place I placed an order and instead of informing me that they don't deliver to my area which is less than a mile away I called to check on the status of my pizza and was told the order was cancelled. I did not receive an email, a text, a phone call or anything screw this place. This is extremely piss poor service and this will be my last time placing any orders at this location. Terrible thanks for nothing from now on I will be ordering at Round Table Pizza thanks read more

I've ordered 7 pizzas from this place, all of which have come out good and tasted amazing. Their services are great and their online order is very easy read more

I ordered 5 pizzas over the phone, and was put on hold for nearly 15 minutes. If that wasn't enough, they got my order wrong. I ordered 5 pizzas, and my total was over $100, the pricing within itself is outrageous. They made 2 out of the 5 pizzas incorrectly, and then refused to refund me or re-make the pizzas that THEY messed up. I am furious, I had nearly 25 vegetarian guests in my home and they made all of the pizzas with chicken. I am a sikh, and we are not allowed to eat meat if we fully practice our religion. Most of my guests were full practicing , and it is absurd that they would make pizzas with meat for my guests, and then refuse to make me the correct ones. Terrible experience, should've gone to little caesars. read more

I ordered a couple of pizzas from here at 4:30 and I didn't receive the pizzas until 6:30 PM.. a whopping 2 hours later. This place is ridiculous. To top it all off, the pizzas were cold upon receiving them. read more

Must try, pizza is so good here and they have the best cookie brownie! Melissa is the manager and she is running the dominos well. Also check out dominos.com for coupons! read more

We've ordered from here 3 times, and we live 1/4 mile away: Time 1. They made our pizzas wrong Time 2. They charged us incorrectly Time 3. I had to call after 1 hour and ask what happened, they said the driver didn't take our pizza and it's been sitting on the counter for at least 20 minutes. New or not, this Dominos sucks. Every time we order, we have to have at least 3 conversations with people in the store, which is a nightmare when you're tired and just trying to have quick dinner brought in. Stick to round table. read more

I order Dominoes to get food delivered quickly. I just received a pizza that took 50 minutes to get in the oven and didn't go out for delivery for over 30 minutes after it was done being cooked. Over an hour and a half to receive the pizza. On top of that, they wouldn't answer the phone so we could cancel. We will never order from here again. read more

i would give zero stars if possible. terrible customer service. i asked for a simple, easy and doable change on an item i ordered and the man taking the order refused to do it. had awful people skills and couldn't explain why such a simple request was undoable. will not be wasting my money or time here ever again. read more

This Dominos is on point! They got my order correct and were quick about it as well. The toppings were evenly distributed and the taste was really good. We don't always order delivery pizza but now that I know this location does such a good job we will become regulars. I invite those of you that live in the delivery area to try it. I also challenge those that had 1 star reviews to try them again. read more

So I ordered a pizza to get delivered and after two hours of not still having the pizza I show up at the pizza spot and sit in my car to see what the employees are doing they are sitting on the company phone and their personal phone and watching YouTube videos instead of making pizza as I watch alittle long while this guy is working so hard to watch his phone and make a pizza he drops the dough on the floor looks around to see if anyone saw and picked it back up and kept cooking with the same dough. Nasty as fuck my pizza was cold and burnt and when said I wasn't gonna pay for a pizza and delivery for a pizza I had to wait 2-3 hours for he said he's gonna call the cops on me horrible business. Do not ever buy anything from here. They prolly drop everyone's pizza. read more

Just terrible, I'll pay more for Round Table. Wait a year to see if their service gets better

They were really fast on making it. They got my order correct. They do such a good job on the location of your house.

Tried their online ordering for a set delivery time. Pizza arrived almost 45 minutes late. All 4 boxes of pizzas were cold upon arrival and 1 one of the pizzas had a burnt crust. There seems to be no point in ordering through their online portal since it will not arrive on set time. Staff needs training on all aspects. Expect to be on hold for at least 10-15minutes before getting a live person if you call then. Will hear an earful of advertisement recordings before anyone picks up. read more

We were excited about Dominos opening their doors in Hercules. We thought it would be so easy to switch from the Pizza Hut in Pinole and pricey Round Table Pizza. What we got though, was nothing but disappointment and we did give them a chance three times. The issues: orders for pick up are late, orders are incorrect... and the last time we paid $40 for two medium sized pizzas which we thought it was a pure ripoff: pizzas were cold, one uncut at all and the other cut into small 3 x 3 inches SQUARES! and everything tasted like cardboard.. Sorry Domino's but we need to get back to your competitors as you have a long way to go! :( read more

Pizza is good but very poor service and never ready on time. Today I order @ 1:00 pm for 2:30 pick up and pizza was not even ready by 3 pm. This is my last time at this location. I also saw the cashier handling money and using the same hand tossing Pizza without washing her hand. read more

this dominos is RUDE and unprofessional. one of them STOLE from me by putting their own tip on my receipt after delivery. i then spoke to their manager Melissa regarding this event & she offered me a free pizza. When i went to redeem my pizza the wait was 2 HOURS i agreed to wait, then called back 1 1/2 hours later and was informed that it was still another 2 hours. i CANCELLED my order, then tried to get it again another day and was told i DIDNT pickup my pizza that night. I told them it was supposed to be canceled, their communication is BAD, and i got blamed for it. She (Melissa) was rude when i was correcting her on the story & then was very impatient when the customer is ALWAYS right. read more