One of the many reasons why I love Yelp is because there have been certain restaurants that I wasn't necessarily thrilled with in the beginning, but then other's photos and reviews changed my mind. In regards to this place, for those that left unsatisfied, I highly recommend you give Domino's in Kaysville another chance. Went back yet again, and customer service once again was a 10/10 on an extremely busy weekend evening. The employees here bust their butts for every customer and the quality has remained the same (at least for me), regardless of the hour or day. Love my ExtravaganZZa pizza's that are always absolutely loaded with ingredients and cooked to perfection. Thank you Domino's in Kaysville for providing such amazing pizzas at an affordable price and customer service that is priceless! read more

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After almost a 2 hour wait, the pizza was wrong and the wrong size. We didn't call that night since they were so busy, but called early the next day. The two employees I spoke to said they could not do anything for me since it was not the same day. No more Kaysville Dominos for us! Lame. read more

Decent pizza, but knowing when it will actually be ready is about as predictable as Utah's weather. We ordered the other night and everything was ready on schedule when we got there. I ordered today and they hadn't even started in my order when it was scheduled for pickup. There was only one employee running the whole store at lunch time. Now, I've been sitting in the lobby for 30 minutes and the app tracker updated to show everything was supposed to be ready 10 minutes ago, but when I click for detail, it shows in the oven and not ready for another 20 minutes. It seems delivery orders are prioritized over pick up orders. The employees are very friendly (a few more arrived), but obviously stressed, behind the counter lamenting about lack of support by owners and corporate, under-staffing, constant turnover, and understanding why "everyone quits." The owners need to do better for their team. The lobby was pretty clean and there was cool art on the chalkboard wall. Saw a dead moth on the floor near the entrance. Update: I ended up getting my order 30 minutes after arriving. read more

This Dominos has been working for us. Pizza is always hot when pickup and employees are welcoming. Inside could use a little better cleaning, but I get it's a food establishment. read more

They don't deserve all the bad reviews. Every time I have ordered the employees have been welcoming and friendly. The food always comes out hot and is delicious. They are accommodating and take full responsibility for the the very rare case of making a mistake. read more

It's hard to have a good experience at a takeout pizza joint, but this Dominos location is most definitely the worst. My fiancé ordered the pizza and their "pizza tracker" gave us an estimated completion time so we headed to pick it up. We arrived, and waited 10 minutes, 20 minutes, 30 minutes, 1 hour... I went inside to ask how much longer it would be, and the place was full of kids working their asses off. This isn't a review about the employees, but rather the website that blatantly lies about the timeline. Instead of being honest, they'd rather take your money first, then let their staff (which is an average age of 15 years old) deal with the customer service fallout. There's a handful of Mom n Pop pizza shops around here, they may be a bit more expensive, but I promise it's worth it to go there instead. read more

This new dominos location has great service and the food was delicious. Had very large order for a party and Dominos handled it very well and quickly. read more

Deserving of less than one star. We have ordered several times and each and every time the wait time continues to increase for pick up. I called tonight an hour and 15 minutes after ordering and was told that they had not even started on my order. When I ordered it said it would be ready for pick up in 45 minutes, which continued to increase as I was waiting to 2 hours. This isn't a one off experience. It has been terrible the 3 times we've ordered. Lesson learned. Won't return. read more

I wish I could give zero stars!! Ordered online and arrived to wait in drive thru line right after the online tracker said the pizza was ready. The line was wrapped around the building so I could not see the pickup window until I was 2nd in line, but the line was moving VERY slow until then. By the time I was 2nd in line I had already been waiting 20 minutes. I already knew they were busy since my online order took an hour before it said it was ready, so I figured the line inside would be slow also. I waited for another 5 min (2nd in drive thru) without an employee coming to the window to talk to the person in front of me, so I pulled out of line to park and go inside. After going inside, I was handed my pizza within 2 minutes. I asked the employee if anyone was working the drive thru and was told no, because they are busy. I (nicely) suggested that they inform their customers that they will not be getting service at the drive thru, because people are waiting (I did not tell him how long I had been in line). I dunno...Put up a sign in the window with a piece of printer paper or cardboard? Cover the window completely so people know it's not operating? There are options. Absolutely ridiculous that out of the 10 or so employees inside, they all decided that IGNORING the drive thru was their best option. Never going to that location again. read more

After not coming to this location for a long time, I thought I would give it a go. I was hoping for an improved experience so I could improve my rating, but it has remained a poor experience. I used the app and after receiving a notification that my pizza was in the oven, I went to the location to pick up my food. My pizza wasn't in the oven yet and I waited for 15 - 20 minutes. The employees seemed to be frazzled. Apparently their technology was giving them fits creating chaos behind the counter. When I got my food, it was over cooked. I am hoping that the bad luck is just me and other customers have a better experience here. read more

Wow I should have read the reviews 1 star is generous Enjoy nothin!! If you read this and still decide to make a order Ha ha ha ha ha read more

the workers were talking a lot and the service was really slow even though there was only 2 or 3 customers. i only saw 1 person working for the most part and the rest were just talking. read more

Since they have moved to the new location (208 W) they are greatly improved! They were deserving of past reviews; we had similar poor experiences while they were still at the previous location (392 W). However, they have a new facility, new staff, and seem to take pride in their work! In the past it was extremely hit-n-miss. The facility was dated, the staff was always frazzled (likely due to being short handed) and orders arrived late, wrong, or got canceled altogether. We have placed 4 or 5 orders now from the new location. What a transformation! The orders have been correct, on time if not earlier than expected, tasted great, and the employees are very pleasant, happy, and professional. If you expect less, you get less. This store, the owner, the management, and the staff clearly expect more and it shoes; "you" get more, "now". We are thrilled. We have always preferred Domino's and loved the convenience when we moved to Kaysville 5yrs ago. If you've had bad luck in the past, give them another shot; they have both earned it and deserve it. read more

Got the pizza home and it wasn't cooked all the way. The pizza was flat like the crust hadn't risen and when you bit into it, it was still doughy. I know they are short staffed, but I'm not sure we can eat what we just bought. I tried calling the store and it just rang and then eventually the call just ended before I could talk to someone. read more

Domino's Pizza - Pizza slice - Pizza Near Me - Kaysville, Utah

I stopped by this Dominos for a quick personal dinner on my way to visit family in Centerville. Things already seemed to be going pretty badly, I waited about 45 minutes for my pizza to be done. Added onto that, there were a few issues that I noticed as soon as I got into my car and started eating. I had ordered a sausage pizza, just plain sausage nothing else, but they put olives on it for some reason. No big deal, even though I didn't order it. Then I bit into the pizza and the entire thing was lukewarm, becoming cold. It was very unpleasant. I don't understand why it was cold because they very clearly made my pizza as soon as I ordered. I decided to take another bite of a different piece, and surprise-surprise, that one was cold too, even more so. I contemplated bringing the pizza back in, but I was already late to see my family after waiting over half an hour, and didn't feel like waiting another 30-40 minutes for another gamble at a decent pizza. Overall a pretty bad experience with this Dominos. I do genuinely like their food- when it's hot, of course. read more

Previous pizza orders previously with mushrooms (twice) came without; no call about not having them, just a delivery with an improper order. We are now an hour and a half on a "quality check" on a Sunday night. Forget this place; absolute garbage. Their follow up email from before of "we messed up, here's a free pizza" shouldn't be a free pass at failed management of this chain. Order somewhere else. This is a consistent failure of this store management. read more

Disrespectful to my wife when we called about a missing pizza. Manager did nothing to help the situation. Pizza was 2 hours late. The only good thing about this experience is the driver left the pizza on the doorstep and ran to his car so we didn't have to tip him. What do you get when you combine poor ingredients, poor staff, poor management and a two hour wait, dominos. read more

I just spend 49 minutes waiting for a simple signature pizza!! Fist when I asked for the spinach feta pizza they didn't even know what I was talking about so clearly they don't know their menu. All of the employees had dirty aprons, and terrible costume service. 3 of the employees left to deliver pizza and when they came back they were going to star making our order, so PAUL who said he was the manager was there the entire time and couldn't start making our pizza????? That's just ridiculous, so grateful i live far from here and don't have to come to this location ever again! read more

I have tried ordering from this location like six different ways. Online ordering isn't available. I was on the line for 30 minutes with it just ringing. I know it's understaffed but Jesus. Awful service and just lost a customer who has eaten from this location many times. This is the 5th time it's happened to me. Unbelievable read more

When in to pick up my pizza which they said would be done at 5:50pm and waited for 20 mins. Finally got my pizzas. Went home to find a sausage and pepperoni pizza with just pepperoni and NO sauce! How does that even happen?!?! Cheese pizza for my kids was burnt. Domino's has gone so down hill. I even tried the Layton location same thing, poor quality food and even worse service. Have given them many chances and it's terrible all around. Going to stick with Marcos Pizza. read more

I ordered 2 pizzas, 2 chicken dishes, and 2 orders of bread at 12:30pm for a 6:30 pm delivery. This Dominos store called me at 5:45 pm and left a message telling me they were out of chicken? It was hard to follow. I was unable to take the call which is why I ordered the food 5 hours previously. When I called them at 6:45 to ask where my food was they informed me the order had been cancelled when I didn't call them back. Never again!! read more

Our go to pizza spot has proved very disappointing as of late. The crust was over greased the pizza was bubbled and burnt. Greasy and gross. We ordered 3 and didn't finish them because they were just not good. This review is for the Kaysville Utah store. There are better stores. We really have had good experience at the Centerville Utah store. Their pizza has more toppings and tender tasty crust. What's happening at KAYSVILLE DOMINOS??? read more

Domino's Pizza - Does this look tasty? It wasn't....It was from the Kaysville store. - Pizza Near Me - Kaysville, Utah

I don't know what has happened to this Dominoes location but they used to be fast and lately ordering has been a disaster. Ordered delivery on the app like usual and after 1.5 hours the status hadn't changed. I called the store three times, one time being on hold for 12 min and no one answered. Drove to the store and there were 3 others inside waiting for their order, the phone constantly ringing while no one answered. I asked the girl at the front desk if they ever answer the phone and she said she's been "busy talking to people inside the building." Unacceptable. She really should be fired, for the 30 min I was there she never once answered the constantly ringing phone. And I never saw her do any real work, she just paced around distracting the cooks. Also her fingernails and hands were dirty brown it grossed me out so bad. I wanted to cancel my order but she said it was already in the oven so I waited. The cook guy had to come out from the back to do her job and hand out orders. The manager of this place needs to get a handle of this place and his employees ASAP. read more

This Domino's isn't bad, but they are severely understaffed. More than once we have had someone from the store call us to cancel our order because their drivers did not show up for work and they had no means to deliver our order to our residence. Their service times are also very long, no matter what day or time we order. We've never had less than an hour wait for our food when we order from there. read more

Literally the worst Domino's in terms of service and time. They need either better management or more staff or both. Every time I order, even early at 5:30 pm, it takes 1-2 hours to get my pizza as carry out. This has happened repeatedly, but I keep trying again for some reason. The staff doesn't seem stressed that their waiting area is filled with frustrated people who are commiserating together. read more

Ordered once and it came completely wrong and burnt. Also being cold. Tried one more time to give them a chance and yet again the pizza was cold. I'll never order from here ever again. read more

Avoid this location. Ordered online for carry out, they didn't even have the order made after the 40 minutes since it was created online, waited and complained to the manager who wanted to comp is for our next visit (don't do that they won't honor it via reviews I read on google) and waited longer for some pizza to be made. Couple weeks before that ordered for delivery and it took over 2 hours to get the pizza, the store doesn't even answer when you call. Just go to a different location or anywhere but here. What a waste and how are they even still in business. read more

This is the shittest pizza I have ever gotten after years of exceptional service tHis was the shity pizza like THE worst pizza I have ever had the crust was burnt to a crisp and the middle was just shit on with buffalo sauce read more

Domino's Pizza - The shit pizza - Pizza Near Me - Kaysville, Utah

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I had an awful experience with this place a month or two ago and will never give them our business again. Our pizza delivery took an hour and 45 minutes on a weeknight. When I called to follow up on our order the rude employee said it was not their problem they had a busy night. When we finally got our order it was wrong. I called back to tell them the order was incorrect and they said they would replace the pizza but it would be more than an hour before they could do that. I asked to speak to the manager and was told that he would not come to the phone. We have ordered Domino's Pizza a dozen times since then and always take our business to the Layton store. read more

Placing order online was fine. After that your on your own to know when it's done. Then they give you half your order and if you try to call to let them know you can't get ahold of anyone. So customer service is a joke. read more

Very very veryy dirty. All employees (including manager) were not using gloves when handling all food they touched. They were out of garlic and Parmesan cheese!! I was very disappointed. The customer service I received was not professional and some other customers didn't even receive any service during my visit. If I knew how bad this experience was going to be in advanced I definitely would have driven the extra 15 minutes to the next dominos. read more

Terrible store. Ordered on the app. No pizza 90 minutes later. Called the store and they said 'we only have two drivers.' Look, if you only have two drivers then don't take too many delivery orders. No one wants a two hour old pizza. read more

Waited an hour for our food we ordered online. Went in the store and they told us to wait another 20 minutes. Then they gave us the wrong order and swapped it. Charged us extra. And then gave us the wrong sauce. Not happy. not friendly employees either. read more

This is probably the slowest pizza franchise. Their wait time is always off by at least 30 minutes. Sometimes they will even lose orders. I would not recommend this establish. read more

I placed an order for my daughters birthday a day in advance and they canceled on me because their driver called in sick. I feel as though they could have gotten door dash or some third party service to help them out. It really put me in a bind as other pizza places weren't open yet to place a new order. I won't rely on this location for future orders. read more

The person the took my order didn't even get it right, and when I called to see if they could do something about it she never even ended up apologizing and she was just contradicting my and saying I was wrong. if I could give this location 0 stars I would. Very poor costumer service . read more

My favorite place to get pizza! Ever since Dominos changed their recipe they are the best, are pizza is always hot fresh and delicious!! read more

Ordering from Domino's is ridiculous. Any other online ordering system (GrubHub, Uber eats, door dash, etc.) Will deliver so much quicker. Domino's deliver takes up to three hours and I live in the same city. Once Domino's does delivery quicker I will rate better. The food is rarely hot when delivered as well. I do not understand how it takes three hours to do a delivery on a Tuesday, Wednesday or Thursday. read more

Usually my favorite delivery pizza. I love the thin and crispy. But today's ywas pizza was only thin. It was undercooked and a little soggy. So disappointing. read more

Legitimately the worst service you can ever imagine!! Almost every single time we order from here we have issues. This last time, the app said our pizza had been delivered, which it hadn't, and it took nearly an hour to get ahold of the store to address the issue. The manager acted annoyed with me and offered absolutely no assistance, explanation or remedy. Save yourself the hassle and don't ordered from here ever! read more