I order(ed) from Tavernier (Upper Keys) location countless times over the years, since they opened in the Tavernier Towne Shopping Plaza. I've ordered as walk-in, on app for pick up/delivery, over the phone for both as well. Unfortunately, over the years...this establish began it's downhill slide and has finally hit it's all-time bottom (pretty hard)! The $5.00 delivery fee which increased not too long ago from $3 (claiming not one penny goes to their drivers); we are reminded to add more money to our total delivery costs, with adding tip money directly for the driver). This is such a bold face lie on their app and website, as II have personally been told by driving employees they received $1.00 from every fee the company collects for your delivery order. This is when the fee added to the customers total for delivery was the $3 bogus add on cost, not today's current $5 (rather $2.95 & $4.95..let me make sure I don't steal that nickel from them, as they love to "nickel and dime"). The drivers for the about the past two-three years have become less english speaking and now every single delivery driver arrives saying "lo ciento hola no speak-a-e englis, you no espanol?" Not to mention, one order for delivery from this location has been on time the last six or seven times (I don't care if I am having it delivered for dinner, less than 1/2 mile south over the bridge, or 3 1/2 miles, for lunch to my place of employment).; its always late, cold, expensive and wrong!! I won't call and order anymore, about 9 months ago...I did such a terrible thing and called to place an order for pick up; never experienced such an unpleasant time spending my hard earned money (according to him, he was the manager bc I had asked to please speak with one. I want to say Eric, but I am not 100% sure). After that wonderful experience, I decided I wasn't going to bother with them anymore, their product sucks ass, they always make the wrong items on the order for which I over pay from jump street). If you don't know how to read, write, speak English...DONT MAKE THE ORDERS AND CERTAINLY DON'T BE TRYING TO DRIVE AROUND THE UPPER KEYS THINKING YOU KNOW THE AREA WHEN YOU LIVE ON THE MAINLAND IN DADE COUNTY. If you are a manager making these different pizza crusts, YOU as one of the leaders, MUST KNOW AND IF NOT LEARN SO YOU DO KNOW how to properly make what is being offered and sold and paid for by local residents...otherwise, TAKE IT OFF THE MENU AND QUIT OFFERING IT! MY FINAL/stick a fork in me...I am completely done with not only Tavernier Domino's location, but I have such a disgusting taste in my mouth now for any and all locations. If one acts, treats and slops together such trash, in a small community, with a dedicated frequent customer, I will be playing crap shoot with any other location across the nation. Apparently, this is their motto, theme, slogan and drive. They finally met their goal and have truly hit their rock bottom! Not only did they make two of the three items ordered for delivery, incorrect, they certainly didn't honor the new "satisfaction guarantee" promise, nor their advertised new "delivery insurance." Not only did this "Chad, the manager, according to him" make it right (which is after I followed all the directions and instructions to meet the required criteria for these bogus customer satisfaction lies), but he stole my incorrectly made food and tossed in the trash behind him and refused to grab it out for me. I was only looking to have one of the two made correct (not looking for refund not looking for second item correction due to eating one slice..which is how I found out it was wrong). he absolutely refused to make a new/fresh one, and with correct items this time. He started hollering at me and threatened he would call the cops if i didn't leave! He blamed me for the customer who was sitting there at the table (having no clue what the guy was saying to me about this entire situation he witnessed from beginning to end) for throwing his remaining order in the trash and walking out. This gentleman was in his motorhome and decided to dine-in there, since parking was simple in/out for large vehicles AS such. He couldn't believe the way this guy was treating me, speaking to, me, ignoring me and basically belittling and acting in a sexist/discriminatory manner...offering up no resolution whatsoever and denying any solution I was coming up with to compromise something for spending $49 and only receiving $12 worth of that amount. When I tried to show my account on my phone to him, to prove how long I've been a local long-term/full time resident/customer with my insane count of previous orders (just under the app for that matter), he walked away from me still arguing and talking over me. So now, not only am I out $49, now he stole my food and threw it out. Come to find out, this guy BIG FAT LIAR! his name is Chaz NOT Chad/manager he is NOT, in any capacity. Oh, the patron, no MORE DOMINO'S 4 him anywhere! read more

Absolutely bullshit in store customer service. The drivers have always been amazing but the person that answers the phone sucks. If you don't like your job quit. Either way you shouldn't treat people the way I'm constantly treated when I call to make an order. If there were any other delivery service in my area, I would never use this Domino's location again. Constantly placed on hold constantly hung up on. If you don't have enough employees to do the job Hire more. John you suck. Stay tuned to see if he ruins my food now read more

I ordered a custom pizza with onions, mushroom and olives. The pizza was hot & fresh and came within the delivery time window. I'm not sure why they have such a low rating other than people with positive experiences not posting..it deserves a 4+ star rating for being from a chain. Thank you Dominos for getting it right. My only feedback is that the crust tasted different than normal/typical pizza, but I couldn't place why ... anyway I do recommend it read more

Domino's Pizza - a half eaten pizza in a box - Pizza Near Me - Tavernier, Florida

The worst, the delivery drivers can NEVER find you. Communication is bad with the driver's, either they don't speak English and can't find you or the ones that do try to tell me I wrote the wrong address to my own home. Just order from Krust or Enrico's they have great pizza and friendly employees. read more

We ordered online and picked up at store The pizza tasted good, but one of the pizzas did not have the correct toppings. Chicken wings were not as good as other places - too small and tough chicken. read more

Zero stars if able... Hung up on us 3 times. If you state you will pay in cash, they wont even acknowledge. Seriously, don't waste your time with this establishment. Better off with a frozen gas station pizza, this place won't deliver as promised anyway!!! read more

Nick nick nick supposedly that's his name I called the today June 9th @345. Hopefully it was "recorded" nick was unpleasantly rude. Yelled at me for ordering a Alfredo pizza then corrected me when I finally was able to place my order with him. I then canceled my order because his level of Rudeness read more

Haven't even received my pizza for delivery yet but I couldn't wait to right a review for the service I've recovered so far. ERIC answered our call (and prayers) and from beginning to end, he was so pleasant and thorough. He answered the phone in the most pleasant way saying his whole spiel..."thank you for choosing dominos, how can I assist you today?"...you know something along those lines...but I just can't describe how pleasant he was...and it wasn't a sarcastic niceness, it was that genuine "I am happy with my workplace and I take pride in the work and skills that I know I can offer" type pleasantly. He didn't rush the phone order, he wasn't snotty, he took the time to explain the different option pizza styles they offer (which I didn't even know from ordering dominos where I'm from that those options even existed...GET IT TOGETHER, BROWARD COUNTY!! lol). Oh and another important detail: I called at around 10:15 and placed a delivery order when they close at 10:30 so I was totally expecting to be talked to by the staff in a way that they wanted me to feel the inconvenience I was making on them so closely to closing, but not Eric. He was absolutely charming! Alright...update on the pizza when it gets here! *UPDATE* Received the pizza! Estimated time was 45 min. We received it in just a little over 30 min. The delivery guy was just as nice: hoping we enjoy our pizza and wishing us a good night. As for the pizza itself, it was still piping hot...from sauce to cheese...I'm actually writing this update as I let the pizza cool a little lol.. So impressed by this establishment! I really expected the mundane attitude you typically get from most other delivery places. This location definitely needs to be recognized by corporate! read more

Domino's Pizza - Came within the estimated time, received it still piping hot from the sauce to the cheese! - Pizza Near Me - Tavernier, Florida

We are locals in the Keys, ordered for delivery. The order was completely wrong. When we called to say the order was messed up, we were greeted by "nick" the "manager" who promptly hung up on us, now we spent about $75 on the order. Very poor service. Not sure how dominoes corporate has an employee such as "nick" ... if that is his real name. Who ever was the manager at the Tavernier Dominoes on March 29th at 7pm. terrible, terrible service! Very disappointed. We live here and will never order from Dominoes again. read more

Some dominos will always be better than others... This one is great. Gluten-free pizza is so good here and they deliver quicker then quoted. They are great. The tip isn't included in delivery charge, make sure to tip on top. read more

I give a four star because it not a gourmet pizza joint but the Dominos in Tavernier is a great one. The online ordering is fast and easy. This Dominos is always fast, pizza gets here nice and hot and their very consistent in the quality of their pies. I have used them so many times since they came to town and never once had any problems. With a house full of kids, things like big sleepovers, Dominos is a always a go to for the kids. I personally love the Brooklyn Style pie and the Bacon tomato chicken bites! read more

I order a pizza at 6 o'clock 730 I get a phone call your pizza is at the lobby by the time I get dressed and Down to the lobby the Domino's driver is leaving seems he sold the pizza to somebody else instead of delivering it to my hotel Room.. worst service ever even worse when nobody can speak English read more

Fast, precise, friendly, and delicious food! I have been coming to Tavernier for 7 years and it is a must at least once a week in our home, we have always received the same amazing quality and customer service from this location!!! read more

Staff working in this location is wonderful, food delicious. The down side is be prepared to wait delivery time can take up to 2 hours. Our order arrived completed and in a great condition, food was hot, delivery person hard working polite and energetic. read more

Worst delivery experience. During "Covid-19" days... delivery was handed by a man NOT WEARING A MASK OR GLOVES. Extremely disrespectful and disgusting attitude over the phone and in person. Had to pay in cash and did not have change. Also didn't receive my dipping sauces that I ordered for, or a receipt. I am completely legitimate about my claim, and to say the least this is in fact my FIRST ever Yelp review I had to make just because I felt so disappointed. read more

They NEVER bring the sauce for the bread sticks! NEVER. I always have to get them to bring it back and by then, part of the meal is cold. This has happened at least 5 times. Sick of it. They don't learn... read more

Good food and service,hot sauce Isn't very spicy but is still spicy I like it. It is pretty clean and my order came quickly.

Rude manager, will use any competitor from now on and we live here. I was charged $3 more than posted on their board and $5 more than the special taped to the wall. When i asked about the difference I was told I had to ask for the special lower price. Mgr offered no refund or anything , well screw you guys and to the idiot owner who puts an 18 year old in charge hope you were wealthy before because this place is failing big time. read more

The worst service ever. Was completely ignored For 20 minutes. The place wasn't even full

Had a simply good artisan pizza made by very friendly staff. Better then expected, thanks!

By far the "SORRIEST" & PATHETIC pizza I've ever had! By the time I drove home 8 miles it was stone cold, was a special order & it might have had 3 mushrooms & 4 pieces of onion, 3 pepperonis it was pitiful. The cost was $12.97, we picked it up so no tip thank goodness. I just want you to know that I will NEVER come back. My receipt #217483 just in case you want to give my money back! NEVER AGAIN! My name is Barbara Williamsl read more

This was definitely my worst dominoes experience ever. After waiting for my pizza outdoors for 30 minutes, the progress bar on the website told me I had already picked up my pizza. I had to call to complain that my food was late and the website claimed I had already received it. When I spoke to the manager on the phone who was rude and sounded disoriented he continued to tell me that they had no plans to deliver my food and that it was a good thing I called. He told me my hotel was too far away for his drivers to deliver to. (6.1 miles) Afterwords he tells me that its okay because his driver is already delivering food to the same hotel under a different order. Regardless that my food was late and the driver was already coming to my hotel the rude manager named Jean told me I had to pay an additional 4$ delivery charge. When the delivery boy finally arrived at my hotel he asked me for a 5$ delivery charge. I told him I would only pay a 4$ charge and walked away frustrated with the whole ordeal to the point where I wish I had never ordered. read more