Absolute horrendous service and attitude, we waited where you place the order for at least 10 minutes and when we finally pulled up to the window and asked him why they didn't take our order she just said we were busy, no explanation no apology. We would have been fine if they said something at the speaker to please wait but they didn't . When we got home the food was so disgusting, dry, overcooked we just threw it away. People there have attitudes, very rude, poor customer service, total wait time was 25 minutes at the drive-thru. We will never go there again unacceptable do better! read more

The staff are so rude and unhappy doing their job No manager was present to make a complaint We wait for half an hour for the food We ordered two plates, both with chicken breast. They cut one breast in half and served both plates with one half each. Terrible service, I told the associate about the ridiculous size of the breast portion, her answer was, that is the correct size. read more

This the portion you get when you order from Doncarbon, shame on you, this portion will not even feed a kitten... Shame on you and your service. read more

Don Carbon - Chicken Shop Near Me - El Paso, Texas

I submitted an order though Yelp for pick up since it was during my lunch hour, I figured I would place the order, wait maybe 15-20 minutes to pick up. No. I ended up waiting close to 30-40 minutes and it was still yet to tell me if my order was ready or not. I had to go in and ask if my order was ready or not. Once I finally got my order. I got home and my quesadilla was old/ burnt flour tortilla. I spent so much money to get partially inedible food. read more

Don Carbon - Flour chicken quesadillas - Chicken Shop Near Me - El Paso, Texas

This location and George Dieter have the same problem. How you not going to have chicken ready. And telling me that I'll be a 25-30 min wait. It's a chicken place. That should be the number n e thing you always have ready. It's 5:30 and people are wanting to take food home after out of work. Don't come to either cause they won't have any. read more

If im not with my wife its always impossible to order correctly from here. I just got called a pinchi wey simply for asking if they knew English lol... I love their food but wont be coming back. read more

I normally don't have bad experiences at this location but there was a significant communication problem .. I don't think the girl who took my order spoke much English which screwed up the whole order plus the rice was not fully cooked .. I asked for a steak quesadilla and got cheese only and she didn't give me my drink.. Will not go back to this location!!! read more

The food is too expensive and the chicken tastes like you are eating pieces of charcoal with it. The chicken is tender and I love the macaroni salad those are the positives. But I don't go here anymore because the prices are outrageous. The ambiance is quiet clean and calm but I don't crave this food enough to go back.... read more

Unfortunately I'm writing a negative review- I'll preface by saying me and my family LOVE Don Carbon but we had a bad experience at not one but 2 locations! Last Sunday we felt like their Carbonazo meal we drove down to Sunland location went to drive thru ordered acc when we got to pick up window we the young lady told us it would be 15-20 minutes to make chicken? It was about 4:46pm dinner time we told her no thank you and she had to void the charge- I told my husband no worries let's go home but he knew I love din carbon so he said let's go to the one by the outlet mall so away we went. We went to drive thru ordered the Carbonazo again and as we drove up to pick up window this young lady told us it would be 28 minutes?!?! Sooo With that said I hope you all remedy this issue bc I really do love your food!!! Thank you read more

food was not hot, seemed out of a bag and lightly heated. overall I'd never go back or recommend.

They got my pickup order of queso fundido w/rajas wrong. So i waited for them to make it. It didnt even have a handful of rajitas & they were burnt - that or the queso or both. Black hard pieces & little black pieces throughout the queso. The queso was like chewed gum. This is the 1st time i ordered here. Maybe it was queso al pastor, burnt on the grill. I can't believe the person filling the cup didn't see this. read more

Tried it for the first time anywhere. I was not really impressed, the drive thru lane was super slow. The employee taking the order did not know what the meals contained or consisted of. There were no great Veggie options. It's ok to get you outta of a bind for protein. read more

Food quality was very good. I went in and cashier ignored me while she counted money, Never even looked at me. I left n went through drive through. They took my payment without looking at me or greeting me. I go to window and they asked me what I ordered . Finally I got my food so I went back into restaurant to eat. . Waiter never asked me if I needed anything. I wrote to their mangers in website... never got response. These people are very angry chicken people, not a pleasant experience Only the chicken was nice. read more

I wish I could date this 0 stars, the fries and normal chicken were bad, tasted moldy! They were acting very rude like they were in a hurry even when 3 people were like the only ones they, including me! read more

employees act like you are doing them a favor, I have never been treaded with such disrespect . I waited for a family meal for 45 minutes, I knock on the drive trough window and I was told I need it to wait another 10 minutes for chicken. I ask for my money back and they took 10 minutes to get me my refund and never got an apology from the team. I asked for corporate number and I was told they are not allowed to give that information . Please stay away from this place. read more

I stopped at the one off Hwy10 - I ordered 2 pieces of dark meat. I asked for chicken ONLY No tortillas etc. I will never go again. They gave me not a leg but rather part of a wing and a back. They put in all the tortillas etc. which I can't eat. It was expensive and both pieces fit in a small side salad box. Before it was descent but now they have gotten greedy and don't listen one iota. Don Carbon has lost my business forever. You can cheat me once but not a second time. read more

Everything is delicious and great. What i don't like tho is the fact they started to.say one baked potatoe per plate. Which didn't make sense because it's 2 sides , so if I wanted 2 potatoes for the sides, it shouldn't be a problem. But now the staff and them are negating it and also have now added that to the menu description. But I guess its the money ungers of today. read more

Every time I pass this place, it always has a long drive thru line. This is my third visit and it hasn't failed me on delicious food. Drive thru was my only option today thanks to 2020 Pandemic. I ordered a number four which consist of two pieces of chicken (I like em dark!) with two sides and a drink. I ordered rice and charro beans as my sides. I also ordered a Flan just to complete my meal. Unfortunately, I didn't have time to take a photo of my ToGo meal. I swallowed it. However, let me tell ya that it was indeed delicious. The chicken itself was very flavorful with just the right hint of char that I love. Plate included three ramekins; pickled onions, red hot sauce and Chile verde on the side and one piece of Jalepeno toreados. The rice had corn which was a nice mix to separate yourself from other Mexican places. After placing my order, there was a slight confusion at both the drive thru windows while double checking. I ordered a number four (2pieces of chicken), but at the first window, the young lady repeated my order but stated a number one. At the second window, another young lady repeated my order but stated a number five. I really wanted to make sure I had just my two pieces of chicken (no less and no more please). So I corrected both of them kindly and they both replied the same, "Yes, two pieces of chicken". They may have called my number four different numbers... I'm just glad I got what I ordered. Would I recommend this location...Absolutely! read more

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Grilled chicken is the best and I've had my eye on this location since they started building it! They finally opened on Wednesday and I knew I had to go right away! The parking situation is horrible. There is another food business right next door and there is not enough parking for both establishments. I went around one, so the lunch rush was still in effect. I drove around for like 10 minutes hoping someone would leave, but no. We decided to not wait anymore and we so parked by Toro burger and just walked. Other people were doing it as well, since I saw them walk back with us towards the establishment. When walking in, the dining are is huge and there are plenty of tables and booths to pick from. We went up to the counter and ordered our food. I ended up getting the number 4 (two pieces of chicken, two sides, tortillas, salsa, a drink, and two grilled jalapeños) that runs for about $8.50. We sat down at a very comfy booth and the sever brought us out our food! The food was delicious! The chicken was so juicy and had a bunch of flavor! It was grilled perfectly!! For my sides I got the baked potato and the macaroni salad. The macaroni salad was okay and it had peas mixed in there. The baked potato was actually very good and it tasted great with the grilled chicken. The chiles toreados I could actually eat since they weren't too spicy!!!! YES! The servers were friendly and they would come around and ask if we were okay. They also come around with a cart to pick up any dirty dishes and offer to go boxes. I can't wait to eat here again! The parking situation does make me not want to come back but for next time, I will come when there is no rush! Please make more parking spaces! Oh and there is a drive thru!!!!! read more

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The process of the cooking of the chicken has changed or at least when I went. Chicken was dry over cooked charred. Not coming back.

TERRIBLE SERVICE! I placed an order over the phone and they gave my husband the order incomplete. I called them right away to see if we could go back and get the rest of the order and they had me on hold for more than 9 min, so I decided to hung up and just call later to get a refund for what we didn't get. I called again and after having me waiting for another 7+ min, they told me the manager would call me back to process the refund. Waited for an hour and since I didn't received the call back I decided to call again. I gave them all the information (name on the order, time of the order, charge amount, items ordered) and they said they couldn't find the ticket so I needed to go in person if I wanted the refund. I said it was already late, i wasn't going to drive all the way over there so I would go the next day. They said if I didn't go right away i wouldn't get the refund because they were already closing and their system was going to be reset. I got really upset and asked for the woman's name and she refused tongive it to me, I asked for a supervisor's name so I could call back and she also refused saying that they are not allowed to give any information. NEVER AGAIN I WILL EAT FROM THIS SHITTY PLACE! read more

Don Carbon - Chicken Shop Near Me - El Paso, Texas

I am at DC Gateway / Giles again location is out of Flour Tortillas for the beef quesadillas this is second time it's happened prompting me to write this review. Please order enough inventory from your supplier it's 6:00 pm and your out.? read more

COVID precautions are in place so drive thru service. Yummmm o. I kept it simple and got the fajitas. I received more meat than my tortillas could hold. Loved that!! It came with a roasted jalapeño on side too so I could spicy it up just a bit and it came with three sauces. The Spanish rice and salad was a could compliment to my meal and it was all packaged in a way that the hot stayed hot and the cool stayed cool. I can't wait to come post Covid to dine in read more

I really, really wanted to adore this place. Been wanting to try it for a while and finally had the chance yesterday. Even though I was very hungry, after a morning hiking at Hueco Tanks, I did not want to get too much food. So instead I went with a chicken sandwich. My first impression when the food came out was that someone had tried to make it into a panini by sitting on it. It didn't look appealing at all. Presentation is everything when it comes to food! I didn't ask for anything to be omitted, but I had no idea they were going to bathe the chicken breast in mustard. My suggestion, serve those condiments on the side. The fries were crunchy, too crunchy. With an overload of oil. Definitively not what I was expecting. I'm not ruling out the place, I may give it another chance, but I'll definitively go with what seems to be their thing - the chicken. The service was amazing and the location was clean and comfortable. read more

Don Carbon - Chicken Shop Near Me - El Paso, Texas

Really poor service. Waited half an hour for a drive thru order. Their excuse they ran out of chicken. At no point they reach out to advise anything. read more

Good food, we ordered two whole chickens and one half chicken, a hamburger, and a few sides. Their customer service was excellent and they provided our food to go rather quickly. The restaurant itself has several seating areas but I can't comment on the sit down/waiter service as we had a to go order. Took the opportunity get some pictures of their menu as the current ones on here are rather blurry. read more

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One of the grossest burgers I've ever had. Not only did the staff have no clue what easy on the mustard and mayo mean, but I bit into i plastic thing i thought was a veggie or piece of lettuce. I tried calling the store but there is only a voice mail. Never ordering their burgers again. Had to add one star to post this when it doesn't deserve one. read more

Don Carbon - Plastic thing in my burger - Chicken Shop Near Me - El Paso, Texas

Good food Real al carbon chicken but it's pricey For a family of 4 you're talking about $40+ which for being chicken its expensive but the food tastes good read more

Someone tell the company you can't cook the vegan food on the same grill and the rest of the meat. That defeats the purpose of vegan hello!!! read more

Don Carbon - Chicken Shop Near Me - El Paso, Texas

So i was born and raised in California and used to getting my charbroiled chicken at El Pollo loco. So imagine my surprise coming to El Paso and discovering there isn't one!!! I decided to join a group on FB and ask if there was anything similar and they recommended this joint. So obviously I had to try it out. The food was great and I have no complaint there. So why the 4 stars and not 5?? Well their employee (atleast in my experience in drive thru ) had no people skills. There is nothing I can't stand more than people who work in a fast food place and have a shit face on. Customer service is important to me, so for that it's 4 stars read more

I have sat for over 15 minutes waiting for my drive thru order, and called to ask if there is a problem, and was told that it is on the way; and usually (but not today) they have the nerve to ask for a tip when you use their drive thru... Too bad I would have to drive quite far for another one of these - but customer service is the worst at this location on North Zaragoza. Another wait until they finally bothered to give me my food, and for asking if there is a problem, and given the way they treat their customers, now I have to check my order before I leave... Sorry if my business bothers you, but add another restaurant in the area if you want to tend to less people from around here. read more

I love this spot. The chicken is good and their salsa is made daily. Think I'll be coming here pretty frequently

Food: The food was great! The chicken well cooked but is incredibly savory and not dry. Service: The employees were very patient and had incredible customer service skills. Excellent service! Wait Time: It did take a while for our food to come out but it was not too too long. Environment: Great energy and environment. Well lit and clean. read more

Don Carbon - Pollo al Carbon combo (drink included but not pictured) - Chicken Shop Near Me - El Paso, Texas

The meal was good but we went through the drive thru and when we got home noticed that our meals were missing the French fries. I called to let them know and they said they didn't forget anything and that they needed to check the cameras to make sure. That's not going above and beyond for the customer, I was pretty surprised. read more

I'm not happy with this place at all .I had to repeat my order to many times and still when I received my order it was wrong. My chicken sandwich was also very dry will not be eating here again read more

I appreciate their service This is not actually a review but a reaction to the news about the concerns of the owners of Don Carbon with their fellow food business owners. I don't know if it's easy for me to say this, but i'm just looking at the situation as a patron of your business. I wish delivery will be offered and this way your employees will still have jobs. I hope you could also perks like pounts to earn for a plate of chicken or dessert. Most if not all food businesses are offering deliveries, hiring outside providers, why not have your employees do it I hope you guys can come up with something gor everybody in your redtaurants Much lve read more

The flavoy is good, the honesty not so much. They have a sign asking you to check your order before you leave, DO. Twice in a row I ended up with a short order; once I order the 16 piece combo, I get hone and I am missing one side item. Today I bought a #6 buffalo style, they charge me the #6 Combo, $2.50 for 8 pcs buffalo upgrade and $1.62 for the other 4 piece buffalo upgraded. got my order, checked to make sure I had my two orders of fries and the buffalo chicken. I get home and there are only 8 pieces of chicken. come on, am I supposed to count the pieces of chicken too. Not sure if the flavor will be good enougth for me to forget being cheated twice read more

Terrible service. Called last night to place a pickup order and they hung up on me before ordering. Went into the drive through, no one answered at the drive up, so proceeded to the window and the two girls there were laughing and chatting. Looked right at me and kept talking. I finally knocked on the window and was greeted with "yea?" I said I want to order food!! The unfriendly girl then said "well what do you want" I ordered and paid, was never spoken to again by staff. Have never been treated so badly read more

I got the two piece chicken meal. The chicken was pretty decent. The beans were delicious. The rice has styrofoam in it like from a cup or something. Not cool at all. Overall it was okay read more

Went to the westside location on Mesa yesterday. I was very disappointed with the service. I ordered a whole chicken and mil sides. They gave me 3 tiny salsas. I asked for more salsa and the girl at the drive thru was very rude and told me I would have to pay for more salsa. She states the are only allowed to give 3 small salsas per order. This means even if I order the smallest order I would get the same amount as if I ordered a whole chicken. I will not be going back, just because of the rudeness. !!!!! read more