Don't be fooled by the fact this place is local: it still acts like a car dealership. The "non-commissioned sales staff" isn't true; the staff are paid commission, it just isn't as a percentage of the sales price. They have a base salary and are paid an additional amount per car, which scales depending on how many they've sold. In addition, the brands they sell incentivize employees to sell new vehicles by giving them commission after a certain number -- which means that sales staff makes a lot more money if they sell you a new car than a used one, especially if they can sign you up for a subscription service at the same time (which they'll likely do at least the free version of even if you decline, so go ahead and prepare to have your driving data sold to insurance companies). Most of the sales people are okay, as are the customer-facing service people. But the finance managers will definitely go to great lengths to pressure you into buying things you don't need and can get much more cheaply elsewhere, and the managers will do things like (real example I witnessed in the Subaru building, from their current manager) find out a customer's name, internet stalk them to find out the value of their house, and then pass onto the sales staff the customer's probable net value before inserting themselves into the customer's conversation to extract the same information from the customer. (I don't know why they do this, though I have theories. Made my skin creep.) My recommendation: if you just *have* to buy a new car here: figure out exactly the one you want ahead of time, go to AJ in the Subaru building (he appears to be truly honest) and flatly refuse to see anyone else, even if you want a new Chevy or something (they'll try to pass you on, but they won't pass on a sale), pay cash, and tell the finance manager you'll walk out if he tries to sell you anything. If you need a used car, buy it privately and take it to a mechanic to get it checked over; you'll pay double at this place. (So basically, same advice as if you went to any other dealership.) read more

After having excellent experiences with the ladies in their body shop and service department for my Ram 3500 I knew my first stop for my new Jeep would be Don K. The first thing the salesman touted was that he was noncommissioned and was just there to help me. I would quickly learn "noncommissioned" equaled no drive and no ambition to sell a car. Extremely disappointed with both Robert and the sales manager. As other reviewers have mentioned I called the Spokane dealer and was dealt with the professionalism lacking at Don K. Quickly returned texts and phone calls. Had answers to questions in minutes and we quickly closed the sale at a fair price. read more

I've never purchased a vehicle from Don K but after my experiences in their service department, I never will. I (foolishly) ignored the advice of my friend, a 30-year realtor in the Flathead Valley, who told me to "drive to Missoula, it's a better option," as Don K was just not a customer service-oriented dealership. Come on, drive 90+ minutes to Missoula, compared to a 20-minute drive from Kalispell? How bad can this place be? Like I said, I foolishly ignored this advice. Everything with my truck's repair started great; I was dealing solely with an employee named Christina. She was a reliable point of contact and handled her job with aplomb. See! I knew my buddy was wrong! ... Then I got "the" text message from Christina; she was ending her employment with Don K and my new point of contact would be Alex Ecklund. And this is where all reasonableness was taken out of the equation. I'll spare you the details but, for example, the warning lights on my truck kept activating, even after the repair. I took photos of the dash lights and returned to Don K. I contacted Alex, who promptly advised me that pictures were worthless and he needed to see video of the dashboard's warning lights. Reasonable? I think not. However, I persevered, taking video clips of the dash's warning lights as I navigated the curves on Hwy 2. When I returned to the dealership with my two videos, Alex could not have been more disinterested. He refused to view them. And the preposterous cycle of events at Don K continued: repair work purportedly completed, take my truck home, stuff's still broken, return, be turned away, parts are ordered, be notified parts are in, return, wait - parts are broken and then, repair work was purportedly completed....again and again. Astonishing. All the while, everytime I had to return to dealership, I practiced my "more flies with honey than vinegar" approach on the way there. I knew that a snarky attitude wouldn't help anything. However, I honestly felt I had unknowingly done or said something to Alex to make him hate me. His default attitude was confrontational and angry. I try to give folks their space, not knowing what else is going on in their lives, but I also never did anything to deserve this attitude from Alex. So, on the last of approximately six visits to the service department (yesterday) for the same, simple, repair issue, I found myself sitting in the waiting room with a really nice, Montana OG. He actually said to me, "Yeah, I live in Columbia Falls and I usually drive to Missoula for my service. This place treats you like they're the only dealership within a hundred miles, which they are." This gentleman lives in Columbia Falls! This dealership is literally right up the road from his house! And his experiences have been just like mine - and to the point that he's willing to drive almost 2 hours to the Missoula dealership to be treated like a valued customer. So. I'm out. I will never return to Don K; for service, sales or otherwise and I highly recommend you take the drive to the Missoula dealership, as well ... unless (perhaps) they re-hire Christina, which would facilitate efficient problem-solving and the avoidance Alex's confrontational attitude. read more

These guys just can't do good customer service consitently. I have been going to them over the years since they assumed the Jeep reigns years ago. Some days they are ok, others horrible. I can say that their parts department is a consistently poor. I have experienced nothing but bad attitudes in that dept. read more

***STAY AWAY*** I would give a ZERO if i could. JEEP dodge RAM sells overpriced piles of junk and then says we "don't build them" (all of them told us that almost like they are trained to say that because they know the sell overpriced piles of junk). they sell you a rolling dumpster and then leave you hanging in the wind. I would recommend to anyone buying a new car to avoid jeep dodge ram like the plague unless you like spending all your time being jerked around on emails and calls and everyone form the dealer to the corporate office points the finger at everyone else. Definably done by an RHO ram! total garbage can't go more than 200 mines without breaking down. ***STAY AWAY*** do yourself a favor and just poke yourself in the eye and save your time and money. We had a Ram TRX; bad build quality seat came apart under 2K miles and BAD paint quality and poor service department. they told me that a part of the trim on the window pillar that was coming off after a few hundred miles, the gal told me to bring in and paint match on my dime. We had a 392 jeep broke down on the freeway with 1200 miles. the RHO is the worst. had it now for 10 months can't go more that 300 miles without it breaking down. all computers have been replaced. tail gate downs work right. door locks work read more

They are happy to sell your vehicle. They are happy to extend a warranty. But the fact is... You can't call in and get your vehicle serviced when the lights come on. Everything is a hassle... You have to wait in line on voicemail... They don't call back in a reasonable amount of time. This is not the kind of service that one would expect from, a company that does such a good job in PR. I have met Mr. Dan K... He's a wonderful person and so is his son. Their service department sucks... my recommendation is for you to buy a vehicle someplace that has good service... Especially here in Montana... read more

I talked to Nick and he told me it would cost between $2500-3500 to do my rear differential on my sprinter van. So I had cancelled my transport to come pick it up. Which cost me $400. After they got it, they said that they under estimated to cost of parts, and it would be a little over $4000. A few days later he said it would be a little over $5000 now. Anyways $6000 later with poor customer service after flying up there to pick it up. No one even did a walk around or helped me get it. I would never recommend anyone to use there service department. read more

I had a phenomenal experience with Blake!! He helped me lock down my dream jeep. I came in with a very specific idea of what I wanted and he was more than helpful - we ended up putting a deposit down that day for a new one that was in transit. I split time between MT and CA for work, and he handled everything seamlessly while I was out of town. Including transport updates and texts the entire time I was out of state! I've never been one to rave about customer experience at a dealership but Blake went above and beyond and deserves the praise! read more

Thank you Don K Subaru for getting my A/C working again. My first appointment was a bit of a rough start with some miscommunications. I was wondering if I had made a mistake taking my Subaru there to be fixed. Telephone service was hired all out of state--so talking to someone direct at the dealership didn't seem possible so that fed into the miscommunications. Eventually things did work out when I was able to work directly with Ryan who was my repair service representative. He was very nice and went out of his way to make amends for some of the missteps. Much Appreciated. I also want to say "Thanks" to another Ryan-- the service technician who worked on my car. Not only did he replace my A/C assembly but had to diagnose and navigate a tricky problem that I think was caused by a pesky squirrel. Thank you for taking the extra trouble to figure that out. I think you saved me a bunch of future car repairs. Thank you Ryan and Ryan. It is great to have my car back and have the A/C working in case we head back to record breaking summer temps! Lucinda Kalispell, MT read more

Up purchasing a vehicle under the certified pre-owned jeep, I was surprised to Find minor issues with the vehicle. Having a 3000 mile bumber to bumber warranty, I was not worried. Upon contact local jeep dealership Don-k an appointment was made. 10 days later and a hour and a half appointment. Don-k said the rear hatch button, moisture in head lamps would not be covered. So I drove an hour, wasted an hour and a half at the dealership and left angry. Jason read more

Don K bodyshop is fantastic! My Toyota FJ met with a deer and the front end damage was needing repairs immediately. Vicki made the process from scheduling, rental car (Enterprise, also 5 star), updates and the finished product was seamless. Highly recommend them for quality of service to repairs. Above and beyond. In today's world I value personal service and professional quality work. Don K bodyshop is all of this. Thank you everyone. read more

I brought my 2018 Jeep Renegade in to be serviced at Don K. My cousin recommended them to me. I had called and made an appointment for a Monday. When I arrived there, I was told that I didn't have an appointment and that they don't make appointments on Mondays. But, they said they would fit me in. Okay...that was fine. They offered to wash my car for me too. Great, I thought. I was given a rundown of everything that was checked out. Everything seemed fine. The car looked like it hadn't even been washed. It looked like a three year old washed the vehicle. NO JOKE!! When I got in my car to leave, my front window had been cracked (which wasn't there before). So, I talked to the manager. He basically said that it wasn't there fault and that a rock had probably already been in the window. I didn't have time to replace the window because I was getting ready to drive across the country. On my trip, my car started driving a little funny. Then all of a sudden the car was jerking and when I pushed on the gas there was no acceleration. My transmission went out. Being that it was a Saturday, there wasnt anywhere to fix my vehicle so I had to take it to another dealership to trade it in. I was very displeased with the service I received from Don K that day. I personally feel that if they had done the job they were supposed to do I wouldn't have had all the trouble that I had. read more

We've always had great experiences here! We went in for an oil change and went to look at a newer year of the car I brought in.. ended up leaving with it. Ashley D. was great! He was very helpful and paired up with another salesman to get us the best deal! We feel so comfortable stopping in for any service. I'm sad to see my red beast go, but so happy to have something so new! Thank you for being so awesome! read more

Not recommended! Questionable sales staff who will take your deposit if you don't select their vehicle. Go down the road!

Save yourself some bucks and drive to Spokane. Don K wouldn't even match or honor USAA pricing. Got at vehicle for literally $4,300 less with only $150 in doc fees - Don K wanted to charge $699 in doc fees - Just nuts! read more

I recently purchased a Dodge Charger from this dealership. I am pleased to say that the car, the price of the car, and the sales person (Chad) were all excellent. Pleasant experience. read more

We still are fighting Don "K" Whitefish regarding a 2019 Ram 1500 bought on October 4 2019 which, as stated in the document submitted to the court. FCA or Don K will not help resolve this situation. As stated in filed complaint to the court, we were sold a defective vehicle in which we almost lost our lives numerous times. The steering was faulty and sticking in the 10 or 11 o'clock position when going around windy turns pulling into oncoming traffic. We never arrived home from picking up the truck on the first day without near collisions into oncoming traffic. Don K has been less than helpful resolving the situation. They deny everything through their attorney. It is now almost 1 1/2 years later and after thousands of dollars in attorney fees we are farther from resolve than ever. In the complaint we claim they KNOWINGLY sold us a defective truck and we are in the process of proving it. We were given a Service Bulletin sent to Don K a year prior to the sale of the truck alerting dealership about steering problems with 2019 Ram trucks. They denied knowledge of issue with said truck sold to us but it will be proven otherwise. The truck has never been driven other than to the dealership for repairs and home. Our advice....Do not purchase a vehicle from Don "K" Whitefish MT. read more

The service department adds on extra services that are not needed. Have had this happen twice and of course you pay premium. I did find a good and reasonable mechanic in Kalispell, H & A. I can not say anything about the sale side. read more

Don't be fooled by this dealership. Everything was mostly painless, aside from grimy tactics to lure me in, gain my trust, and take advantage of me. Don K (specifically parts/service/auto glass repair, and "GM" travis) dealership team conducted themselves in such arrogant, abrasive, ignorant, careless, and idiotic manners- that I can while-heartedly say to God himself- people like them are what we all dread. What we avoid. What we never want to become. An individual so consumed with themselves, money, greed, I don't know, I had the worst experience of my life after I bought the vehicle and spent over 30 hours of driving to and from that dealership for them to not only fall short on their word, but to leave me feeling so shocked that car dealerships like this one still exist. Don't come here: don't buy a car from here, tell people you know and love not to go there. Everything about that place is shiny on the outside but trust me- they don't care about you. Your new baby. Your overall well-being. They don't. They want your money. And take yours elsewhere because once you sign on that dotted line- you will forever be imprisoned to their backwards, tragically comical methods for making that Christmas bonus. you're only as good as your word- and theirs is straight bullshit read more

A drunk driver backed into my parked car and bashed the front of the hood and bumper. I had Don K do the insurance work on it. I brought it home after the work was done, including installing a new hood (used from a salvage yard, but repainted and looked great) and everything looked fine on it. A few weeks later I had the hood up to do some work on the car and as I was looking in the engine bay the hood cracked me on the head. Ouch! My hood had always stayed up fine before. I called them to ask them to fix it and they didn't return 2 messages and 1 email. When I finally got someone on the phone she gave me the runaround that the techs didn't notice the hood not staying up, maybe it was a problem before, etc., etc. She said the manager would call me back but never did. None of this was a huge deal and it would not have cost them much to fix it, but dealing with the people there just reeks of a place that churns through customers and does the bare minimum. Never going back. read more

So I bought a brand new Ram Truck From Don-K in Whitefish , James was my Sales Rep. Great Guy, Definitely doing business with him again. Got a real good deal, even better than if I went to Dave Smith. Had some issues with the phone answering service, but after reviewing it they revamp it and now it much easier to get ahold of someone. Service department get an B rating but misses the A+ due to dirtiness. Techs there are not cognizant of what dirt does to paint. I wish they would refrain from touching the body and interior with their greasy/dirty hands. After an oil change, don't think the owner is not gonna look under the carriage for oil that's not cleaned up !! That's the worst thing a shop manager can let happen. Just because the vehicle is older don't mean parts can be stacked on top of each other and put a big scratch on your Glove compartment cover. Used the Detail shop, A+ there very well done on interior . Excellent job on wash and wax, worth the extra $. read more