Didn't think it was possible to find a car without the pressure from the sales force. But dealing…read morewith Julio and Eddie has changed my mind. I started by informing Julio that is was just starting to look at vehicles. That didn't deter him from being polite and showing me as many vehicles as I wanted to look at. After leaving I returned to next day only to find out it was his day off. Eddie stepped up and was just as cordial and easy to work with. What a great team they make. They made my car buying experience enjoyable. Thank you to both of them

I spent two days coordinating the purchase of a 2009 Hyundai Santa Fe from Genesis of Central…read moreFlorida--texting back and forth, arranging the sale and scheduling an Uber to the dealership. The vehicle-specific advertisement clearly stated, in capital letters, "PRICE INCLUDES RECONDITIONING." However, when I asked for documentation showing what reconditioning had actually been performed, I was told that they do not recondition these older "cash cars" and that the vehicle would be sold as-is. In my opinion, advertising that reconditioning is included and then saying otherwise is false and misleading advertising designed to pull prospective buyers in. I was also assured repeatedly that there were no recalls and that Genesis would not sell a vehicle without inspecting it and ensuring that all applicable recalls were addressed. Nevertheless, when I took it upon myself to research the VIN, I discovered an incomplete Hyundai manufacturer service campaign involving a known cylinder-head-cover oil leak that can affect the alternator. Technically, a manufacturer service campaign is different from a safety recall, but it was still an outstanding manufacturer issue that had not been disclosed or completed. When I requested the inspection report, campaign documentation and an itemized explanation of the advertised reconditioning, I did not receive direct answers. Instead, I was sent a general website disclaimer saying listings may contain errors, followed by this response: "It's a 2009, if you are expecting a vehicle that has had every little thing addressed this may not be the right car for you. These are cash cars sold as is." I never expected every minor issue on a 2009 vehicle to be repaired. I simply expected the dealership to substantiate its own advertisement and the repeated assurances that the vehicle had been inspected, was in good shape and had no outstanding recall-related concerns. Rather than addressing my reasonable questions, the responses felt defensive, dismissive and indifferent. The salesperson seemed unconcerned that I had already spent two days coordinating the purchase. I ultimately cancelled the sale because I no longer trusted the information being provided. I also lost $25 when I had to cancel the Uber ride I had arranged to pick up the vehicle. My advice to other buyers is to take it upon yourself to research everything. Do not assume that an advertised statement such as "price includes reconditioning" means the dealership can or will provide evidence of what was done. Run the VIN through the manufacturer's recall and service-campaign systems, obtain the complete vehicle history, save screenshots of the advertisement and demand all inspections, repairs and promises in writing before arranging transportation or spending any money. I am disappointed because I was genuinely excited to purchase this vehicle. The sale was lost not because I expected a perfect 2009 car, but because straightforward questions about the dealership's own advertising and assurances were repeatedly deflected.

This place has a policy run by scheisters. I took in a classic car with documented original low…read moremileage. It's a one-owner car. They made me sign an affidavit saying that the mileage wasn't original. I balked and told them I wasn't doing it because it would be false and they are crooked for insisting. He told me to take my car and leave because I called him on his deceit. Now, 4 months later tgeyve gone out of business. GOOD! How'd that work out for ya?

Decided to sell my corvette, as I hadn't had time to drive it anymore. My neighbor suggested…read moreGateway and I couldn't be more pleased. It took 5 months but I put it there in November and was sure nothing would happen until spring anyway. Car was safe, secure, I didn't have to put up with the hassle of having people come to my home, marketplace etc. Got a grand less than my drop dead price, but someone has a beautiful car! Transaction was easy, just a quick signature and out the door with a check. Nick, Joel and James made the transaction easy and kept in touch during the whole process. They also have a beautiful showroom if you're looking for something special!! Kudos you guys! Thank you very much.

Barbara was absolutely wonderful to work with! She made purchasing my Lexus completely hassle-free…read more She was respectful, attentive, and genuinely listened to what I wanted throughout the entire process. She went above and beyond to make the experience special, even adding that extra personal touch of putting the bow on my new car. You can tell she truly cares about her customers and takes pride in what she does. I highly recommend Barbara to anyone looking for a professional, thoughtful, and enjoyable car-buying experience. She was amazing from start to finish!

Overpriced, as you might expect from a dealership -- nearly 3x the price of a regular shop. We…read moredidn't want to spend time shopping around, and since the vehicle was already there, we decided it would be easier to move forward. Unfortunately, the customer service was extremely inefficient. They called four separate times to request the same information I had already provided. I spoke with Tommy, Robert, Stephanie (who seemed completely lost), and finally Mark, who at least communicated well. At pickup, no one met with us to explain anything about the $8,000 service, the warranty, or the work performed. They didn't even bother to bring the truck to us -- someone simply pointed us toward the cashier, and we then had to wander around their huge parking lot to find our vehicle ourselves. Absolutely ridiculous. To make matters worse, after I completed the survey and gave 3 stars, no one even bothered to call. Robert A. only responded through a message. So here is my response to your overpriced and poor service: Avoid Don Mealey.

We recently purchased a Mazda Cx5 from this location and it a super smooth experience, took about…read more2ish hours from start to finish. We initially saw one of their posts online and came to check out a car. While inspecting the car Derek had introduced him and answered all of our questions. We never felt pressured during the whole experience. We ended up with a newer model of the car we were originally interested in and couldn't be more happy with our purchase. We were able to test drive the vehicle and Derek made us aware of some solid safety features we weren't aware of. We were also able to trade in our previous car for value towards our new purchase. Abram in the financial department made it a straight forward experience and we were to go over all our financial options and make adjustments as needed. I do recommend them for the experience provided. The cars are sold as and are competitively priced to move.

I had a good experience, up front with cost and fees; however, they absolutely try to sell you…read moreadditional insurance, maintenance, and warranties. When they say return the car, no problem; it's true. I would just take your car to a mechanic immediately. I bought a beautiful car, a great deal, but my mechanic found the undercarriage was completely rusted out. Not surface rust but deep rust, making the car's safety questionable. I would look at their cars; just have it looked at. Don't go by what they tell you.

1 star isnt deserved. I went in to take care of a recall that I was notified for my 2012 Chevy…read moreavalanche LT. I was told that they weren't responsible for any damages made while removing my dash cover meaning if they broke my dash they will not replace it. I didn't agree but was forced to sign a waiver if not the airbag safety recall would not be addressed. It was chevys mistake for the recall to begin with so anything in the process of correcting the problem should put them accountable for. My dash had no cracks chips or any damages before leaving my truck there. After picking up the truck I was infuriated. my dash was cracked in several major parts and is the only thing you notice as soon as you get in. I could understand one crack but as many as it has now , it should have 100% been replaced. they really f***** me. It is practically pieced together. I'm hesitant to even wipe it down. because of their recall now the appearance and value of my vehicle went down. it's embarrassin. how is that fair for the customer.

We were traveling through this area to Mount Dora and ran over a crescent wrench which blew out our…read moretire. We pulled into this Chevrolet dealership and Doug, a sales associate walked us back to the parts department to see if they could help us. They went out of there way on a busy end of the day to help us. Since they didn't have our tire in stock they switched our damaged tire with a spare at no cost. The service manager and mechanic were so helpful and made sure we were safe to proceed. They also provided connections we could check for my size tire. Thank you for your kindness!

Buyer Beware! Purchased a Mercedes with 25,000 miles on it from this dealer on 4/10/26. By 4/14/26…read moreI noticed it had 3 issues, one fairly major. Once they looked it they gave me an estimate for $6000.00 to fix all three. I was told nothing was going to be covered by their "Gold" AutoNation warranty. Jose, the used car sales manager told me "It's a 10 year old car so..". I told him I wouldn't have purchased the car if I had known it had $6000 worth of work that needed to be done to it. I didn't expect them to do a full restoration of the vehicle but it shouldn't cost me $6k days after I bought it. They woudn't budge. Now I have a car that is worth $6k less than when I bought it. I am wondering what else there "125 point inspection" failed to reveal. I regret my purchase. I won't be going there for service either. If you are considering buying a Mercedes I'd go to Maitland or the Orlando location. BUYER BEWARE!!! Never again!!

In 2023, we purchased a new C300 from Mercedes-Benz of North Orlando. Our salesperson was Josh, the…read moreService Manager was Brian, and the General Manager was Walter. Initially, we were not planning to purchase from this dealership because of the distance from our home in Winter Garden to Sanford. We were concerned that servicing the vehicle would be inconvenient. The dealership addressed that concern by offering complimentary valet service, where they would pick up our vehicle, leave us a loaner, and return our vehicle after service. That commitment eliminated our only objection, and we moved forward with the purchase. Unfortunately, our 2023 C300 experienced so many issues that Mercedes-Benz engineers ultimately became involved. After evaluating the vehicle, they instructed the dealership to replace it. By that time, the model year had changed, so we received a 2024 C300 and paid the difference to add the Driving Assistance Package. Throughout that entire process, Walter, Brian, and Josh were professional, patient, and treated us with respect. While the 2024 has been a better vehicle overall, it has still had its share of quirks. Fast forward to June 2026. When it was time for scheduled service, I contacted the dealership and specifically requested the valet service that had been part of our ownership experience for more than two years. My service advisor, Bianca, told me she needed management approval before confirming the appointment. About twenty minutes later, I received confirmation and reasonably believed my valet appointment had been scheduled. The morning of the appointment came, the scheduled pickup time passed, and I reached out for an update. I was then told the dealership expected me to bring the vehicle in myself because they no longer offered valet service. This was the first time I learned there had been a change in management and that Walter had been replaced by Eugene. I then discovered Brian was no longer the Service Manager, and Josh was no longer at the dealership either. I later learned all three had transferred to the Mercedes-Benz dealership in Maitland, also part of AutoNation. I will acknowledge one mistake on my part: I did not obtain the valet agreement in writing. However, I do have over two years of service history clearly showing that Mercedes-Benz of North Orlando consistently honored that commitment. This was not a one-time courtesy--it was part of the agreement that led us to purchase the vehicle from this dealership in the first place. I reached out to Eugene three separate times because I simply wanted to have a conversation about honoring the commitment that had been made to us. My first call was never returned. After waiting several days, I called again and specifically asked the receptionist to let him know I was trying to speak with him before the end of the week. She confirmed she had done so and transferred me directly to his office. The call went to voicemail. I left another message. Instead of hearing from Eugene, I later received a call from the Customer Relations Manager. To his credit, he took the time to discuss the situation professionally and respectfully. He explained that under the new management, the dealership would not continue providing valet service, despite the history of the arrangement. While I appreciated his willingness to make the call, it was disappointing that the General Manager chose not to have that conversation himself after multiple attempts to reach him. The Customer Relations Manager also informed me that Walter, Brian, and Josh were now at the Maitland location and suggested they might be willing to honor the commitment that had originally been made. Ultimately, this review is about more than valet service. It is about keeping promises. The complimentary valet service was not an occasional courtesy. It was the solution to the only objection we had when deciding whether to purchase from Mercedes-Benz of North Orlando. It influenced our buying decision, and the dealership honored that commitment for more than two years. To have that commitment simply disappear because management changed is disappointing and reflects poorly on AutoNation's approach to customer relationships. Leadership changes should not erase commitments that were made to customers. Premium brands build loyalty by standing behind their promises, regardless of who occupies the General Manager's office. At the time of writing this review, I have not yet contacted the Maitland dealership to see whether they will honor the original agreement. Based on my past experience with Walter, Brian, and Josh, I am hopeful they will. If they do, it will reinforce what excellent leadership and customer service should look like. If they do not, then this becomes an AutoNation issue rather than simply a North Orlando issue. I will update this review once I have that. Update- my valet service loaner is in route and Maitland Mercedes is picking up my car for service

Never in life I I've had the worst experience ever at this place they make you feel like they are…read morefriendly and caring. But when you get into one of their cars they're all lemons I had one car that had bugs infested in it they try to help so they claim and it never went away they claim to be working with us and gave us another car which the transmission was shot and there were ants in their vehicle. And there was trouble getting my refund back from them due to an error on their ends so they claimed. I did receive the refund. But I do not recommend them at all.

Biggest con artists I've ever come across. Lengthy review so bare with me…read more We bought a truck from this location which seemed okay until further inspection. They did so many cover up jobs to hide issues instead of addressing them and charged a price on the vehicle like it was in immaculate condition. For starters, the entire truck was covered in rust but painted over. They even went as far as to tape areas with major holes, then painted over it. After a month all the rust began showing on the body and we had to replace a majority of the undercarriage due to the rust, fix oil leak, AC leak, bad sensors, 4x4 broken, emergency brake broken, the list goes on. The exhaust was literally being held up by straps. Also found out today that if you finance through them, they charge all of the interest up front in your monthly payments and never mention that to you or have it written in your contract. Went to pay off the vehicle to find out the total price of the truck is still due, but my interest that's supposed to occur over the new several years is paid off instead. I asked specifically to the gentleman helping me sign the contract if we could pay it off early without penalty and technically he wasn't lying, but surely hid that fun bit from us. The mechanics offered to fix some minor issues like the sensors but their idea of fixing it was pulling old ones from their trash vehicles in piles outside. We waited for the mechanic to fix an issue on the spot and he had to google a video to know what he was doing and continued to tell us he was an untrained "self learner". After several complaints we were hit with "it's sold as is, sorry". They also don't have any sort of auto payment in place. You have to call them every single month to make a payment.. they keep record of your cards and your payments but require you to call to say "yeah use the same card and make the same payment". Absolutely horrible experience. First time buying a used vehicle and learned our lesson, a lesson that continues to haunt us. Save yourself the money and vehicle troubles and shop elsewhere.

Dropped car off to get 1 major thing done and other minor maintenance…read more Got the car back and everything was done EXCEPT the one main thing I asked to have done :( Then when asking about potential solutions to 1 of the issue there was more concern to release themselves of blame and making sure it's know that the problems aren't their fault instead of looking into solutions. I know they aren't your fault that's why I came to you in the first place. Oh well on to the next one

Had service done awhile back, but now writing review. The owner is really sweet, knowledgeable and…read morepatient. He is very busy because they are that good. Had my AC done and it was a great experience. I would definitely recommend. Please be patient if you need work done. It will be worth it.