Came in and diagnosed a lot of our issues but they never got back to us with an estimate to fix…read morethem. All of my messages asking about the estimate were marked "read" but not responded to for now almost two weeks. Sucks but it is what it is. Edit: To respond to the reply from the business owner (because I'm will come with receipts), we called because it was 52 degrees and dropping in our house where we have animals. The furnace was running but not working. The guy came and told us to take up the carpet the seller placed over a vent that was causing our furnace to overheat and it started heating up immediately. And as for the state of our house, we did have numerous piles of boxes as we had just moved in a few days previous. Insinuating we're messy or something was extremely unprofessional and rude. Also I attached a picture of the time he offered us that was 4-6pm, he makes it sound like they came out at 8pm to fix it. I already messaged him privately telling him if he had come to me and told me he thought three stars was more fair I would have changed it but after that response he earned a one star. Edit 2: I did want to point out one last thing, even if we hadn't just moved in and we were just box hoarders or something it's a really awful mindset to have that we don't deserve y'all to come out and fix our heating when it's close to or in the negatives outside. I truly hope you can treat people with more kindness.

Furnace started malfunctioning on a Saturday night, Joel was very responsive and helped diagnosis…read morethe issue. Arrived at scheduled time, repaired furnace, and provided insight on my future upgrade queries. Pricing was upfront and reasonable.

Tried to get a quote out of these guys for months after they visited my property. Never got it…read more Don't waste your time like I did.

I've had McAllister plumbing as my main servicer for well over 10 years. Since they've been sold to…read morea big concern and now your calls go to some data call center it takes forever to set up appointments. You can't even discuss with them what services you need because they know nothing about the plumbing business or even where Buffalo and the Southtowns are. I used to call their office directly , explain my problem and get an appointment quickly and with the right parts etc. and the plumbers were fine. But now it takes me longer to make an appointment and get the message across as to what I need done than the actual plumbing appointment takes. I'm going elsewhere with my business.

Jon provided amazing customer service! His staff was courteous and prompt for both of our service…read morecalls. Jon continued to follow up between visits and even after completing the job. I highly recommend this company because the owner really cares about your satisfaction.

We have used this company numerous times and every time they provide quality service,they are…read morealways on time and give an explanation of how they will repair.it is nice to have an honest company in my contacts

Our tankless water heater was dying, so I reached out to multiple vendors for quotes. Upon…read morecollecting about 5 quotes, Dave had the best price. Moreover, he was the friendliest, sounded to be the most honest, and answered all my questions. Even though I thought I had more time, my tankless water heated died. Dave changed his schedule around to accommodate me and install our tankless water heater. We will be using him for all our heating needs in the future too. I would highly recommend using Lore Heating and Cooling for all your heating and cooling needs.

Lore heating was fantastic! Helped us get a new furnace installed at a great price. Very quick and…read moreprofessional. Sent us pictures of work needing repairs. Also, maintained our two hot water tanks and other furnace. Highly recommend.

I went to apply here as an African American man and felt very uncomfortable during my interview and…read morefelt as if I had no chance of being hired due to the posted pictures of almost all white people on there page.

I would not recommend this company ever again. Had issues with our A/C units from day one. First it…read morewas thermostats not being hooked up properly - compressor in attic was never changed/swapped out when new units were put in. Water coming down the walls. It's been 8 years and still have problems that they will not address stating it's not under warranty. Now we have "contamination" in the A/C unit. Had Roy's plumbing come in and cost me $1600.00 to fix the mess from Emerald. Very poor customer service, Managers don't address the complaints to getting back to their customers. Horrible!!

Unreliable and and rude. I gave him 2 older working washer dryer units to take and asked that he…read morereplace them with my 2 other younger units. he took the 2 older units. He stripped the water intake connection had I to replace the water connect on the washer and left me with a dismantled washer as he didnt know how the replace the connect. He then would not return to fix what he broke. I had to buy a new washer. Lost @ $1000 with John taking the 2 units and braking the washer which I then had to buy a new one.

Pleasant to deal with, was available as soon as possible where others had to make an appointment a…read moreweek or so out. Dryer works great now

I have been using Sullivan for many years and have always been treated like my business mattered…read more The professionalism from all the workers makes this a great business to use for all my heat and air-conditioning needs. Jerry jr. should be proud of the business that he has developed from the time he was a young kid.

Discovered that HVAC had died, so I contacted Sullivan's for help. All went very smoothly and all…read moreinvolved were professional and courteous

$15,000 and only 5 months later, I am unable to shower due to the DEFECTIVE water heater they sold…read moreme and installed. (The $10,000 furnace the month before is still working - knock on wood). Then to be told I have to wait 5 days for a service tech. Unacceptable. My advice - CALL SOMEONE ELSE!

I had an electrical problem in my garage and contacted TMark for service. Quick to respond,…read morethorough explanation of what was needed, considerate of my property, excellent pricing and the repair is quality workmanship! I will be calling TMark for other repair services needed in the future.