From the moment I stepped into the store my experience started…read more Mason was the person that took care of me and walked me through all the steps of transferring my accounts. He got me a next day appointment for my install of wi fi and land line. Robert was my installer and had to be innovative to connect everything. Both Mason and Robert are a great credit to Cox. Thanks to both of you. Mike Hardick 4/25/26

Vinny was amazing, helped me understand and got me the best deal for my money! Give him a raise!read more

Quick, easy, attentive are not words you associate with any utility service. However my experience…read moreproved me wrong with this particular branch. Arrived late morning to a well staffed store, was immediately greeted and seen. She went over my options and provided transparency with billing, set up and quality of connection. Settled on Fiber Optic, no contract plan for $70 a month. No set up or equipment fee. So far so good cox!

Straight trash! $340 a month and the worst customer service worst internet connection, insanely…read moreslow for what we pay, fails all of the time. Vegas needs better options! COX is criminal for how bad it is and how much of a rip off the price to service ratio is. Every time you call they are rude and unhelpful. Been a client for 8 years now and they still treat you terribly

I had to pop in to this store to drop off a router the seller of the house I had bought left…read morebehind. It was easy and I got a text from the seller shortly after I dropped it off thanking me - so she was obviously notified. While I was there in the store, I made arrangements for my service to be moved from my rental to my new home. Two birds, one stop.

Games, lies sunshine communication but don't follow through just pure complaisant! they do not…read morecover any details yes you will be surprised when you get a bill :) they are good at wanting your money :) Do expect when you call the number from previous bill you will be passed around from one person to another numerous of times on the phone when you call the actual number on the bill expect to be passed around from dept. to dept and more departments. So you know what everyone dealing with them that is more than F***ing frustrated! with Cox do get name badges get confirmation numbers and do know they "keep notes" on what they wish to say regarding the situation so you do the same :) ask for a "recap" on agreement go as far as even asking to see the profile if you go to actual location and if you choose to go by their word expect you may get disappointed after. For example the notes when I called the number of the main actual co. you will find on your bill they noted: I declined tech insurance well NO! the employee never mentioned anything about an tech fee so I was charged $100 for a tech coming out. I followed all the directions on the phone I watched the tech I did everything as I was directed to do by phone so yup games! they could have tuned it on that day but why should they when playing dumb is best and charging me $100 for 5 min of a tech coming out is best? Also do know when you call the number from your previous bill they quote different price points then when you actually go to the store nothing is consistent! so you know what since they wasted my time I think people should know get details don't EVER! take any employees word for it at the end of they day they or course are suppose to smile and be nice they just want to get through the day and sugar coat you. They are two stars for a reason :)

I had an excellent experience at Cox thanks to Bryan C. He went above and beyond to help me with my…read moreinternet service. Without me even asking, he reviewed my account and found ways to save me money, which I truly appreciated. Bryan was professional, knowledgeable, and took the time to answer all of my questions and address every concern I had. It's rare to find someone who genuinely cares about helping customers, and Bryan made the entire process easy and stress free. Because of his outstanding service, I would definitely return to Cox and ask for him again if I ever need assistance. Highly recommend working with Bryan !

Bryan was very helpful upgrading our internet service. He answered our questions and made us save…read moresome money too with the current promos. The swap of equipment was not as simple as there was a slight issue but a tech came out and resolved the connection. Much appreciated!

Today I called Cox Cable for assistance, and I would like to recognize one of your representatives,…read moreCareer Johnson, for her outstanding service. She spent about 30 minutes patiently helping me resolve my issue, and throughout the call she was professional, friendly, and very knowledgeable. Because of her effort, my problem was completely solved and I felt truly supported as a customer. It is not always easy to find representatives who are this dedicated and capable, so I sincerely hope Cox knows what a valuable employee she is. Please extend my appreciation and thanks to her. Thank you again for the excellent customer service.

Over two weeks later, our Cell phone service is excellent, no more dropped calls, in our Kitchen, a…read morequick connection, but we still have to test the dead zone, at Sahara and Hualapai. I forgot to mention that everything we did along the way, was confirmed with an email and sometimes a text message. Excellent Communication- and Luiz and Esme were very good in all of their Explanations too. We received receipts while we were there. (I think that I mentioned this in my past reviews, to always keep your receipts and archive your emails from Cox in case there is any issue). And there were no surprises. I am happy to report that Cox delivers on their promises. I'm so glad that we made the change because Consumer Cellular was not what we thought. It's shady that there were many extra added fees that we did not know about.

Anthony was super helpful! Thank you so much. It was a very great experience! Absolutely great…read morecustomer service.

Here we are with yet ANOTHER network outage. I am SO sick and tired of this..these "outages" happen…read morewayyyy too often when I am paying so much $$ for this "service". And the estimated repair time is almost 4 HOURS from now..give me a break. Not only is the tv/internet down so is my landline. What if I had no cell phone and had to call 911? Thank God Google fiber is in my area now..I am going to do some research and figure out if quantum fiber or Google fiber is better. I may even file ANOTHER complaint with the FCC against Cox..buh bye

Rob Cortez did a great job. walked through everything and was able to answer any questions I had.read more

We have had isp.net for several years and have always had great customer service and support…read more Recently, I had an issue with which I needed help. This time Tina in the Billing Department assisted me in a very professional, efficient and friendly manner. Thank you, Tina and thank you isp.net for continuing to have such helpful staff. Margot R

Got Starlink and needed it installed. I went to a national company, not knowing any better. What…read morea Starlink disaster that was! I got the wrong mount ordered by the company's sales rep (not Starlink), I got no call no show 5 times by their sub contracted installers and the one that did show up to install Starlink had never done it before. He threw in the towel after 2 1/2 hours of confusion leaving my Starlink dish on the roof...unconnected. 7 weeks of frustration! Then I found Laurence, what a relief! This man is a professional, is prompt, friendly, knowledgeable about Starlink installation and efficient. He's been installing Starlink systems for 7 years and knows his stuff!! His pricing was 1/3 the price of the other company! I highly recommend Laurence for Starlink installation as well as any Audio Video work needed. I'll be hiring Laurence to set up my audio system as well.

Got a new tv and mount delivered, was looking for a company to install as soon as I got off work…read more SNL audio responded in record time and came within 20 mins of discussing specifics. Setup was easy, smooth and efficient. He knew exactly what to do, how to do it and listened to my preference on height and position and killed it. Happy with my service and will definitely use them again for any installation needs.

I wouldn't recommend this place to my worst enemy. Don't be fooled by appearances-what you see on…read morethe outside is completely misleading. The on-site office staff and corporate office staff are both rude, unprofessional, unhelpful and absolutely useless. When you complain, they brush it off like it doesn't matter. To top it off, the on-site office staff have no shame gossiping about tenants' personal business to other tenants'. Completely unprofessional and disgusting behavior. This place is a nightmare. I strongly suggest you read more reviews before you even think about renting here.

DO NOT LIVE HERE, I lived here for years and when I first moved in I sent them a picture of a…read moreproblem with the flooring. After I moved out I found out they sent me to collections without letting me know. Over the flooring even though I had sent them the pictures and they knew it was on them. They keep ignoring me as I'm constantly trying to contact them to solve this issue. They are just trying to get ur money, this company is terrible.