Outstanding service from Mason... Literally walked in & was done within five minutes. While it was…read morea quiet day at the store, the problem explained which was a total of my being given 3 different boxes over the course of the last 2 days & none working at all. Mason recognized the issue & got me set up with an even better & new device and now I have connectivity, no problems and a lot less cords! Thank you!

Date of visit: May 27, 2026…read more After AT&T screwed the pooch with my internet installation the day after moving across the country to Las Vegas, I pivoted to Cox and overall had a great experience. Mason assisted me, walking through the installation steps and confirming all of the important account information. Really the only negative part of the interaction was his response when I declined his offer of one year of cell phone service through Cox. I had previously showed him my Wisconsin driver's license so it's clear that I was not a local and Cox isn't even in Wisconsin for me to know if they are any good. When I explained that I just moved here and had a lot going on, his response was, "You don't like free?" He didn't pursue it further, but his flippant response was not really what I needed right then and there.

Cox store at Blue Diamond....a very helpful girl…read moreASIA...Knowledgeable...and with patience!!! Deserve..a lot!!! Thank you....and lot!!!!! Michail.

The super nice guy I dealt with at the St Rose store effed up my account. Thanks to Asia Muhammad…read moreat Blue Diamond Cox for fixing it! She's calm and helpful. Ask for HER!

I went in today and had an absolutely amazing customer service experience with Genesis. My personal…read moremodem stopped working shortly after the warranty expired, and I wasn't able to purchase a new one right away. I went to Cox expecting to have to buy a replacement, but Genesis explained my options and showed me that I could use a modem through Cox for only a $15 monthly fee until I was able to get a new one. What impressed me the most was how she took the time to review my account and show me ways I could actually save money. She explained everything clearly and demonstrated the changes in a way that was easy to understand. She was patient, knowledgeable, and genuinely focused on helping me find the best solution. Customer service like this is rare, and Genesis is a great example of what outstanding service should look like. I truly appreciate the time and effort she put into helping me today.

Games, lies sunshine communication but don't follow through just pure complaisant! they do not…read morecover any details yes you will be surprised when you get a bill :) they are good at wanting your money :) Do expect when you call the number from previous bill you will be passed around from one person to another numerous of times on the phone when you call the actual number on the bill expect to be passed around from dept. to dept and more departments. So you know what everyone dealing with them that is more than F***ing frustrated! with Cox do get name badges get confirmation numbers and do know they "keep notes" on what they wish to say regarding the situation so you do the same :) ask for a "recap" on agreement go as far as even asking to see the profile if you go to actual location and if you choose to go by their word expect you may get disappointed after. For example the notes when I called the number of the main actual co. you will find on your bill they noted: I declined tech insurance well NO! the employee never mentioned anything about an tech fee so I was charged $100 for a tech coming out. I followed all the directions on the phone I watched the tech I did everything as I was directed to do by phone so yup games! they could have tuned it on that day but why should they when playing dumb is best and charging me $100 for 5 min of a tech coming out is best? Also do know when you call the number from your previous bill they quote different price points then when you actually go to the store nothing is consistent! so you know what since they wasted my time I think people should know get details don't EVER! take any employees word for it at the end of they day they or course are suppose to smile and be nice they just want to get through the day and sugar coat you. They are two stars for a reason :)

I had an excellent experience at Cox thanks to Bryan C. He went above and beyond to help me with my…read moreinternet service. Without me even asking, he reviewed my account and found ways to save me money, which I truly appreciated. Bryan was professional, knowledgeable, and took the time to answer all of my questions and address every concern I had. It's rare to find someone who genuinely cares about helping customers, and Bryan made the entire process easy and stress free. Because of his outstanding service, I would definitely return to Cox and ask for him again if I ever need assistance. Highly recommend working with Bryan !

Antonio was an awesome representative. He actually resolved our issues, which other reps at other…read moreoffices had been unable to do. He was respectful, friendly, knowledgeable, and professional. I highly recommend this Cox office for your Cox needs. Antonio said his co-worker, Ayeda, was just as qualified.

Today I called Cox Cable for assistance, and I would like to recognize one of your representatives,…read moreCareer Johnson, for her outstanding service. She spent about 30 minutes patiently helping me resolve my issue, and throughout the call she was professional, friendly, and very knowledgeable. Because of her effort, my problem was completely solved and I felt truly supported as a customer. It is not always easy to find representatives who are this dedicated and capable, so I sincerely hope Cox knows what a valuable employee she is. Please extend my appreciation and thanks to her. Thank you again for the excellent customer service.

I dealt with people over the phone for the past month and the only person that could help out was…read moreCanyon from this location, set me up with everything i needed to get started. i would give him 10 stars if possible, guy should get a raise and be manager for sure. didn't try to up sell me at all and totally hooked me up. Highly recommend asking for Canyon

Shoutout to Marvin for his fantastic customer service, great energy and overall support! He was…read moreincredibly helpful and nipped my internet issues in the bud.

I was a member with cox for over 15 years. In those 15 years I went from 79$ to 90$ to 100$ to 115$…read moreto 140$, I was just fed up with them charging me for going over. In 15 years no promotions or discounts or anything for being a loyal customer. Well no more Im done with them and canceled my service. Good luck charging ppl 140 for Internet cuz I sure as hell ain't paying that. I made the switch to Verizon 5g home internet and so far for my needs it's been working out. And I only pay 75 bucks a month for the ultimate plan

We have been with ISP.net for 3 years, when they were still LV.net. We switched from Cox because we…read morewere always losing service and I work from home and it was starting to impact that & I was being reprimanded because my contract states I have to provide reliable internet access. Today we had Paul from ISP.net come by because he was upgrading our speed. He was professional, knowledgeable, and friendly! Not only do they offer excellent internet service & professional technicians, the price we pay is so much cheaper than any other company we have worked with! I honestly can't say enough good things about ISP.net!

Called for service slow internet. Technician Paul James was dispatched and arrived as promised. He…read morewas able to diagnose the issue and called for new equipment. This was one of the hottest days in Vegas well over 103. Paul was in the heat on top of our roof for a long time. Never complained and was very courteous and answered all questions keeping us in formed at all times He had to wait for a new part to be delivered. And once it was delivered he proceeded to install on top of the roof. Then he updated the inside connections and made sure all was working correctly. We appreciated Paul's professionalism and caring manner he gets a big kudos for a job well done. Thank you Paul!

SNL was fantastic. He was prompt Laurence mounted ran wire through the 110 degree attic. Got the…read morenew Starlink up and running in no time. Would give him 10 stars. Highly recommend

Got a new tv and mount delivered, was looking for a company to install as soon as I got off work…read more SNL audio responded in record time and came within 20 mins of discussing specifics. Setup was easy, smooth and efficient. He knew exactly what to do, how to do it and listened to my preference on height and position and killed it. Happy with my service and will definitely use them again for any installation needs.

We had the pleasure of touring The Aviator, earlier today (5/26/24) and spoke to Alexis, who was…read moreextremely professional, knowledgeable, and courteous. In fact, both, Alexis (Leasing Agent) and Carissa (Assistant Manager) provided exceptional service, making our tour an outstanding customer experience! We initially visited The Aviator several weeks ago, however, it was only after today's tour by Alexis, that we have decided to move forward as soon, as a specific unit of our preference becomes available. Alexis did an exceptional job showing us the model apartment, beautiful pool, gym, recreation area, business, and conference center, including all other impressive amenities at The Aviator. She made us feel welcomed, and comfortable. Thank you for all your hard work, Alexis! #CustomerExperience #LuxuryApartments #LasVegasApartments #LasVegas #Henderson #Nevada #LasVegasLiving #Apartments #theaviatorapartments #Tour #LeasingAgent #LuxuryLifestyle #PropertyTour #ApartmentHunting #HighlyRecommended #ThankYou #OutstandingService #ComfortandStyle #PerfectApartment #5starReview

I wouldn't recommend this place to my worst enemy. Don't be fooled by appearances-what you see on…read morethe outside is completely misleading. The on-site office staff and corporate office staff are both rude, unprofessional, unhelpful and absolutely useless. When you complain, they brush it off like it doesn't matter. To top it off, the on-site office staff have no shame gossiping about tenants' personal business to other tenants'. Completely unprofessional and disgusting behavior. This place is a nightmare. I strongly suggest you read more reviews before you even think about renting here.