The lovely lady in charge greeted us immediately and provided us with exceptional quick service. She was friendly and engaging and the food is hot and fresh and amazing! The restaraunt is clean and inviting too! Overall a very welcoming and pleasant experience. 10/10!!!! read more

Ever had the feeling you shouldn't go somewhere? Dave wanted pizza. He drove to Donatos to get large thin crust supreme pizzas to eat at home. The pizzas, yes he wanted 2, were made the same. The manager was a new one to us. She wasn't friendly and no smile. Bad omen I thought. Both pizzas had less sauce and toppings than normal. I ordered 24 days ago and the pizzas were great. Today they were not. With less ingredients the taste is compromised. It will be a while before I return. I have frequented this location many years. The staff changes frequently. 3/5 read more

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I went in to order food but needed to use the bathroom beforehand and I was told we have no public restrooms I said even if I'm going to eat here I can't use the bathroom and I was told hatefully There is someone in there ! The workers attitude was terrible as we were going to feed our grandson before we took him to football practice. No one else was in the store so I'm pretty sure they could have used the business maybe their employees attitude have something to do with the empty seats ! read more

I have not ate at this place in years. My friend wanted to try a different place so we ordered and picked up a " the works" pizza with thin crust. We ask the size in inches after the girl said it came in 4 different sizes. She didn't know!! How ridiculous! So we ordered a medium and it was almost $23 dollars. It tasted ok but seriously could have gotten a better and BIGGER one at Little Caesar's. That's where we will go next time! Don't waste your money here. read more

Absolutely the worse service I've received anywhere I've eaten. The food was far from what we expected, especially at a well known pizza place. There were 8 of us eating, and there for a birthday celebration. Once finished eating, we asked for to-go boxes. The server dropped the boxes on the table and said "There you go". I wish I had read reviews before this experience. read more

Best Pizza in Huntsville! Nobody does pizza better than a thin crust square cut tavern style! This place may be short staffed but the proof is in the pudding. Excellent franchise and a pizza style that is lacking in this town read more

Donatos has been my favorite pizza place in Huntsville for years. But tonight just did me in. I ordered their chicken spinach alfredo pizza and when it was delivered it had a red sauce on it. Ruined it for me. It cost so much and I just hated it. I called the store to let them know and they assured me that they did not have an alfredo sauce. I haven eaten that pizza a 100 times and I know it has an alfredo sauce but the manager would not relent and admit they made a mistake and just told me they didn't have that kind of pizza. What a bunch of crap. Now I won't order it again and will discourage everyone I know from ordering when all they had to do was so they made it wrong and refund the money. read more

Waited for over an hour for pizza and a sandwich. During that time two more people demanded their money back over take out orders which were wrong. Left with no food. This used tote a staple for us but the last two attempts have been horrible. Do not prop this place up. read more

Absolutely loved this pizza! I am from out of town and had this delivered to my hotel. If you like crispy thin pizza you will love this pie. Additionally the pepperoni is plentiful and crispy which is awesome! read more

It is but a shame I only have 85 letters to describe how immaculate this heavenly blessing of pizza was. My taste buds have simply been reborn. A truly remarkable and breathtaking experience. A symphony of flavors blending together to create something beautiful. That's what life's all about. read more

Worst pizza experience ever. They delivered the wrong pizza. Had me wait on hold for a combined 20 minutes. Then told me they'd send a new pizza. 30-45 minutes later- no pizza. I called again and they said it'd be an hour. Everyone on the phone was rude. read more

They are a thin crust pizza place, but it's not crispy and good, it's like wet stale cardboard in both taste and texture. Unfortunately I'm subjected to this pizza on a regular basis because my coworkers love it. I keep giving it chances to be good and every time I'm disappointed. The crust can't stand up to the toppings. I do however like their sub sandwiches. read more

This pizza was not good at all and it's so expensive . Next time just go to a little Caesar's, you'll be more satisfied .

Don't even waste your money on these folks. The food is great but they cannot get your order right if their lives depended on it. I've always ordered a hot chicken sub and they somehow manage to screw up a sandwhich every single time without fail. read more

Fast service and really good pizza. We have frequented this place and they are not the closes pizza place in our area and we make the trip for the quality and care. read more

3rd time in a row I ordered delivery mariachi pizza and didn't get sour cream packets although I paid for extra packets. not the end of the world but annoying and sloppy customer service read more

Great service at the South Pkwy location, friendly staff, prompt..My online order was giving a funny error code, and Beth and Chris took great care of me.. read more

Ordered a pizza online, received the wrong pizza. Waited 25 minutes on hold to talk to someone. Was told the driver was on his way back to store and would be dispatched with new pizza. 30 minutes later I call back and was told it would be another hour. Very poor customer service. Asked for refund. We will see. read more

As chain pizza goes, donatos is one of my favorites. I like the thin crust and tangy sauce and they are generous with the toppings. Today we called in an order in advance to save time as we were on a schedule and ordered a small personal pepperoni and a medium 3 topping pizza, and two soft drinks. The bill was $36!! The pizza is great but drastically overpriced unless you get a special or sale. And despite calling ahead we waited 30 min after arriving. I know the labor shortage is affecting everyone but the slow service and prices take a 5 star meal down to a 3. Next time I'll find a special and so carry out when I'm not in a hurry. read more

Not impressed at all. The waitress was an older lady who messed up not just my order but 2 more after me

First time I've ever gone to Donatos pizza. We sat down and never saw an employee for nearly 15 minutes. We were the first and only people in at 11am. Every table was filthy. Tells me they left in a hurry last night and never cleaned the dining room from yesterday. Should have just walked out then but I've alalways wanted to try their pizza. Finally I walked into the kitchen and found a woman that obviously did not want to be there today. I asked her to take our order. I didn't know you ordered at a counter. She was incredibly rude telling me the rules! She took the order and brought on the pizza surprisingly fast. It was good, but what kind of respectable Italian pizza parlor cuts their pizzas in rectangles? I felt like we were eating pizzas at a kids birthday party. Then, I made the mistake of using the bathroom before leaving. Darn right disgusting. I was sick to my stomach the rest of the day wondering about the food that I ate coming out of a kitchen that probably wasn't cleaned any better than the dining room and the bathroom. I'm disgusted that I brought my brother (with Parkinsons) out for our once a month lunch outing from the nursing home to this dump! read more

I thought the pizza and food would be on point but it was all bland. The hot chicken sandwich is good but not enough pickles & ranch. My calzone was sooo flat, being from up north I'm used to a loaded calzone! Not nearly enough cheese either. My individual pizza was flavorless as well but I ate it because hunger kicked in. The cheesy bread was meh not enough cheese & the cheese on it was burnt. I was greeted very well but it's not worth my dime to go back for more disappointment. Overall bad visit and I was a first time customer. read more

Donatos Pizza - Lack luster hit chicken sandwich - Pizza Near Me - Huntsville, Alabama

Excellent service and friendly people. Pizza was great and they didn't skimp on the toppings. I'll be visiting again next time I'm in the area and recommend it to anyone else. read more

Donatos Pizza - Pizza Near Me - Huntsville, Alabama

Boy oh boy. This is a lesson learned in not judging a book by its cover. This is a counter service/drive thru/delivery pizza place. It was near our hotel and after our plans of grocery store sushi went up in flames, we decided to go here. They have a cauliflower crust pizza but I didn't want that crust but I wanted the toppings. Vegan sausage, jalapenos and regular cheese. After some back and forth with the cashier, he was able to do it. I was about to get frustrated because I think they got confused but he managed to make it work. Thank you! We got back to our hotel room and devoured this pizza. It was so dang good! It's pretty reasonably priced as well. It kinda reminded of Fazoli's but I've never been inside of one. Maybe a Schlotsky's? Either way, it was delicious. read more

Very good thin crust pizzas. Easy app ordering and fast delivery. We have had many of there pizzas, calzone, and if one of your party members does not want pizza the sandwiches were delicious. read more

AnaMarie was warm, welcoming and pleasant. The restaurant was clean, the pizza was hot and delicious! We used to have a Donato's in the state I lived in and loved the Hawaiian pizza. Was great to have it again-- just as good as I remembered. Will definitely come back here! read more

Donatos Pizza - Hawaiian Pizza - Pizza Near Me - Huntsville, Alabama

Love this place. Great pizza and friendly service . Brought my dad who has last stage of dementia and talks very loud and the people where so nice... Def will be back! read more

Rudest drivers on the planet. They have no clue what customer service is. Will never order from them again

One of the best pizzas in Huntsville - but be patient, it seems they are always understaffed so the pizza takes a little while. Their pizzas are not like any others, so no "cookie cutter" pizza here. They do a very brisk carryout business, so often it looks like they are not busy, but it is a misconception. The dining area and restrooms are always kept neat and tidy. Try the mariachi beef, you won't be sorry! read more

First time at a Donato's. The Yelp reviews led me to expect a mediocre pizza experience, which was pretty accurate. This is a sit-down pizza restaurant with booths and tables. Order at the counter. Decorated nicer than I expected (I thought it was a take-out/delivery place like Papa John's and Dominos). The cashier, Lindsay, was smiley and pleasant... kudos to her. While waiting for my pizza, I looked around and saw booth seats ripped badly, and noticed the Health Inspection score was only 88. The wall mural indicated this is a proud, family-owned business since 1963, based on Columbus, Ohio. It also indicated onfidence that this will be "the best" pizza. (The best compared to what, I asked myself.) I saw several teeny tiny thin little pizzas come out and taken to tables of lone diners. The single serving pizza. Lordy, I'd starve! Smaller than an appetizer pizza at other places. Super small. For about the same price, get the stromboli! Got my pizza and it smelled very good. Looked good, too, and I was pleased to see they used fresh mushrooms and not canned, which shockingly so many Italian restaurants do. My expectation level rose quite a bit, and I was giddy that I'd be, most likely, writing a review with higher ratings than the others. I love a pleasant surprise! One bite of the pizza and... ummm... where's the taste? Seriously had no flavor. Tried another bite, hoping I got a bad piece. Nope. Tasteless. Totally. I suddenly wished for basil and garlic powder to help it. Lack of flavor and pizza price 25% higher than it should be. For a similar edge-to-edge and sliced pizza, Pieology in Bridge Street is far superior, with all the toppings and sauces you want for $9.00. My Piology was melt in my mouth delicious; Donato's was "why'd I pay so much for flavorless pizza?". Medium thin 2 topping was $13.01 (includes tax). Barely 3 stars; would be 2 if not for friendly cashier. Give that girl a raise. read more

Donatos Pizza - Looked good, smelled good, disappointing lack of flavor. - Pizza Near Me - Huntsville, Alabama

Good pizza, and a nice place to visit. Essentially a all around good pizza joint/chain restaurant, serving hot fresh made Chicago deep dish pizzas with a zesty sauce. I had the veggie personal size, and it was pretty good and the price was good. It was slow while I was there, so I can't say much about the atmosphere, and the sevice was helpful - but it took a long time to get my pizza. They do offer free refills on soda though. Their Chibatta ranch chicken sandwich is also excellent, and a good price! highly recommended. read more

Solid pepperoni pizza. It's nothing fancy or different but it's everything it should be. And if you are the type of person that enjoys eating yesterday's cold pizza, this is your place. read more

Great pizza! Loaded with pepperoni. The thin crust is just right. I have visited every time I am in town and the manager has always gone out of his way to ensure satisfaction. Great food, great place. read more

This restaurant took my order and my money, then they didn't deliver. When I called the store they refused to make any attempt to make it right. No pizza. No refund. Only attitude. I had to resort to calling the police. I did file a report and to date, seven days later, still no pizza, no refund and not even an apology. After more than 15 years if being a loyal customer I am taking my business and my money elsewhere. If I could have given this place a lower score I would have. read more

Donatos has always been my favorite pizza place! I moved I tennessse and couldn't come for a long time. I just came tonight for the first time in about 5 years. They changed the sauce or something, I do not like it. I would give the pizza 2/10 stars. It was not good pizza and I paid $50 for two pizzas.... Never thought I would say this but honestly dominos has better quality pizza and I can get 2 pizzas WITH a 2 liter for less than $25 there .......... Needless to say, I won't be returning here. Very disappointing. read more

Over priced dominoes pizza spin off. Don't get me wrong the pizza is fine but for the price get dominoes. Walked in with the fam and got a mediocre greeting, walked up and my wife was cut off with, what's your name. Apparently the most important question besides your order is what the name of the customer is, maybe incase you forget your name and they can remind you halfway through your order. Pizza was ready in 15 min and it was just dropped off, we said thank you and the lady said your welcome with a quick look back as she walked away. The place was not busy mind you. read more

Donatos Pizza - Large pepperoni pizza - Pizza Near Me - Huntsville, Alabama

Just about the right size for "individual" ! Very friendly services plus more important good taste too! read more

Donatos Pizza - Pizza Near Me - Huntsville, Alabama

I haven't been in a long time. The last time I went was when they had the 1 topping rectangular pizza, then the prices were good, now they are almost the highest in town, Papa Johns is the highest. As far as taste, all are about the same, with just different tomato sauces. The ingredients for PaPa Johns is a farce all of the different home offices buy wholesale ingredients from the same companies, so to say one has better ingredients, is a lie and just a come on! read more

the last two times we ordered there were issues. the first time donatos didn't make the order correctly. the second time it wasn't ready when the app said it would be; in fact it had just gone into the oven when it should have been ready. not busy, so no excuses. read more

Grew up eating Donatos in Ohio. Was in Huntsville and saw one so knew I had to get a pizza. I'm not sure what happened but it isn't the same Donatos I remember. The pizza had no flavor. The sauce was horrible and not even red. It was like crappy frozen pizza sauce. The only flavor came from the grease. read more