Stop by this Donatos anytime and you will find friendly and helpful staff serving delicious pizza fast and hot. We stop in here fairly frequently and never have a bad experience. The associates all smile and go out of their way to make sure you are satisfied and have everything you might need to enjoy your experience there. read more

These were the best pizzas I've gotten at Donatos in a long time. Great amount of toppings and sauce. Toppings have been a little sparse the past few years. Excellent work by the person that made them today. Sorry but the pictures are what was left after the two of us finished eating. I hope they give a good representation of how good they really look. read more

Donatos Pizza - The Works, no onions, sub ham. - Salad Near Me - Lexington, Kentucky

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I received an email at 6:01 saying "your pizza has left the building" and it arrived at 6:51. When I ordered it said delivery would be by 6:32pm. Had to heat it and the wings. read more

Ordered a founders pizza and wanted no banana peppers on one half. Was told it would be ready in 15 minutes. Pulled up to the drive through at 14 minutes and was told it would be ready in a minute. Watched the guy cut it and boxed it up. He repeated that it was a founder with banana peppers only on one side. Well it was 100% banana peppers. Called and asked to speak to the manager, they put the phone down and I waited 1 minute, then they hung up. REAL CUSTOMER service huh. I bet you guess I hate banana peppers. Only way to get back is report here and stay away. read more

The new AI system they have for ordering over the phone might prevent me from ever ordering from here again. Took over 5 minutes for me to get the system to understand what I wanted to order. If I'm calling in, I want to talk to a real person read more

I don't recall previously having Donato's Pizza. I don't seek out pizza, because I make my own. At an event, there were boxes of a variety of pizzas. I went for the spinach, It wasn't exactly hot. Had it been right out of the oven, it would have been pretty decent. Very cheesy. In a major pinch, it would be an okay pie. 99 read more

The food is usually good but the service is amiss! I called to place an order, spoke to a girl who's English was very broken. Went to drive thru to pick up. They didn't have my order. Had to wait another 30 minutes sitting in parking lot. Absolutely no customer service. I suggest they work on service. If I understood the girl she was at a call center some where else. Not good! read more

Very rude manager was told calzone couldn't be made well done I explained that I order it everyday well because the ingredients are not done actually freezing cold and was made to feel unwelcome to even place my order I will notify Lexington health department of poor temperature control serving raw or undercooked meets etc. The manager whom name is will said they were not franchise so I assume he is the owner. Poor franchise regulations will probably be yall down fall read more

This place was great for takeout. They even have a drive up window where you can pick up your order - I've never seen that at a pizza place so my mind was blown. My favorite was the mariachi signature pizza - it wasn't too spicy but had good flavor! The hot chicken was really good! The chicken on top was good spicy. The main reason I took a star off was because I asked for no pickles but they still put it on :/ The cheese pizza had good red sauce - the marinara had delicious seasoning in it versus just a bland marinara. Will I be back? If I'm in the area, yes! read more

Donatos Pizza - From left to right: Hot Chicken Signature Pizza (individual), Mariachi Signature Pizza (individual), Cheese Pizza (medium) - Salad Near Me - Lexington, Kentucky

Terrible rude people Kelly who answers the phone The shift manager who tries to sort out my lost prepaid for order. Can I leave less than 1 star. It totally wasn't worth it to deal with those people. And by the way Mr. Manager when you lose an order and are rude to the customers--- calling a grown man "Bud" is not helpful read more

My first time eating here. Clean place! Management was so sincere and polite! It was late night and we were starving. The manager mentioned a special to add a one topping medium for an extra five dollars. We ordered pepperoni pizza. Their sauce is delicious. So many pepperonis! Cut square and they do not skimp on the sauce. We also had an apple caramel pie for desert! Amazing! We will be back! read more

Donatos Pizza - Salad Near Me - Lexington, Kentucky

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My order was dumped on the ground outside my hotel room. I ordered 5 items, 2 were in the bag, my pizza was a mess out of the box upside down. It was cold & looked like chopped dog chow that was leftover. So for my $20 I got two bottles of water. Insult to injury, the arrogant voice on hold hung up on me after 20 minutes when I tried to contact you about this. I'm just going to call the credit card company and dispute the charge. My reward for patronizing a local place. Ps I am now at a restaurant eating the dinner I ordered 90 minutes ago. Poor all the way around. Yuck read more

Tonight I wanted a piece of normalcy. What is more normal than pizza and a rental movie on a Friday night. I did drive thru takeout after using app to order and everything went very smoothly. This is my 3rd time ordering from this establishment. Each time my pizza and wings are fresh and hot! Thank you for being open for patrons during this unprecedented time. read more

Donatos Pizza - Salad Near Me - Lexington, Kentucky

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I called the restaurant directly to place an order for delivery. The order was passed off to a third party deliver service (DoorDash). The dasher called because he couldn't find the delivery location address. While giving him directions to my door, he decided to leave it at the Leasing office front door, because they are closed. It's also 20° outside today. I Told the Dasher he was in the wrong place, he responded. "Well walk and get it!" Then hung up. The leasing office is about 1/4 mile from my actual apartment. I then called Donatos at 859-543-1818, spoke with a Manager, by the name of "Victoria." She was as rude or if not even more rude than the Dasher. Her only solution was to reorder and pay with a Credit/debit over the phone again, because they don't have their own delivery drivers. I declined because it would have to be delivered third party again. She also hung up the phone. I will never again order from Donatos and definitely will not utilize DoorDash again. I'm extremely disappointed in the way that Management handled the situation, and will discourage others from ordering from this location at 3120 Mapleleaf Dr. No stars given! Not satisfied with service or problem resolution provided by the Manager. If the food is anything like the service and delivery, I'm willing to bet the food is just as bad. read more

Pizza delivered to my door looking like it fell a couple times. They redelivered and it was still looking like it had fallen. They had the nerve to come back and ask to be paid for this crap. read more

Donatos Pizza - 2nd pizza delivered!! - Salad Near Me - Lexington, Kentucky

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I've never had donatos before and when I tell you I've been missing out!!! Whew! The thin crust pizza is AMAZING! My toddler and I tackle a medium together and love it. The only reason a star is lost, is because of the customer service. I expressed it was my first time in, all excited, and the gentleman literally just stared at me... didn't offer help or anything. Didn't ask one question. Nothing. The food made up for it, so there's that. read more

I give this place three stars but that is not as bad as you think!. It's just I expected something different. Pizza is along the lines of your typical fast food pizza place (Dominoes, Papa Johns etc..). I had it delivered to my hotel room while visiting Lexington Kentucky and it arrive fast and fresh. Delivery driver was very friendly but he looked extremely tired. The price was good and the pizza was almost cooked to order ( I ask it be cooked well done). I liked the amount of toppings, pizza made great breakfast the next day. Three stars is more toward the quick service than anything however that could explain why my pizza was not cooked to order. Overall it was a nice experience for a quick pizza. Try it for yourself but I don't recommend it as your first option. Could be cause I ordered on a busy Friday night and pizza is always bad when places are busy. I'll give them another try on a less busy night. read more

I sat at the drive through window for 10 minutes no one said hey we are busy or anything the cook kept cutting pizza and I believe the main guy Jason in charge didn't even come to the window. I wanted cinnamon bread for my kids. I feel that they purposely ignored me because I'm a black woman with my hair bonnet on. if it wasn't purposely then my complaint is that they don't pay attention enough and that I had a long wait to even order. I am still waiting as I write this review. ps they came (Jason) and said it will be a ten minute wait for my food like I didn't already wait long to order I didn't get a hi how may I help you ? He opened the window and just looked and I said I wanted cinna bread he said 10 minutes and shut the window. Bad customer service. read more

Very friendly staff. I appreciate the willingness to go the extra mile. Food was great.

Really a shame. The pizza was fantastic. However, the girl working the register 8/13/21 at 7:30pm was extremely rude to me for absolutely no reason. I won't be back. read more

After moving to Lexington 2 years ago, I found this place and always enjoyed their pizza. It always arrived quickly, hot and fresh. I especially liked their cauliflower crust. The last time I ordered, I received the email that it had left the building for the 10 minute drive to my house (it showed an arrival time of 12 minutes later). After 30 minutes, it hadn't arrived so I called and spoke to a rude staffer who said they never arrive that quickly (though for 2 years they ALWAYS had before). He was argumentative and unpleasant. 45 minutes after leaving the store, my pizza finally arrived and not surprisingly, it was cold. It's too bad - they had always done great before. Had the staff person at least been pleasant the whole thing could have gone differently. My next order will not be at Donato's. read more

The thin crust is really good- it's like a giant cracker. The sauce is not too thick and relatively sweet. Very generous with the pepperonis- they cover the whole pizza. In addition to the obvious pizza, the menu also boasts awesome subs and rotating specials like strombolis. The Big Don subs are also to-die-for.. read more

Donatos Pizza - Salad Near Me - Lexington, Kentucky

I've been enjoying Donatos Pizza for nearly 30 years...well before they arrived in Lexington. I've been a faithful customer at this location near Andover since they opened. Every once in a while I have gotten a less than perfect pie. It happens. I have never asked for a remake or made a negative call to them. Their pizza (until now) has been pretty consistent. Today I got one that was clearly burnt. Clearly overcooked. It was a pick up order and when I got it home and realized it was overbaked...I was going to try and overlook that and hope it was s just the top and edges. This pie was just too burnt-top and bottom. I am not the guy who routinely returns food at a restaurant or asks for remakes (maybe second time to ever) but it just wasn't edible. So I thought that this pie had just gotten by them when they were boxing it...I had never had one this bad. I live about 10 min away so decided to return and ask for and ask them to remake...I figured they would take one look at it and see it was overbaked. Nope. When I handed the employee the box of pizza with only one piece missing and asked for a remake...he asked what was wrong with it. I drew his attention to the burnt top, edges and bottom on the pieces I had turned over...his response...that is the way our ovens bake them now. He said there was nothing wrong with the pizza. He did say that he could "run it through quicker" next time if I asked when I called and gave special instructions. But for this pizza there was nothing wrong with it. I asked if he felt the corporate office would promote this example as an acceptable product? He said that was the way he was instructed to make it. Unfortunately I left without a fresh pizza. I believe I have had my last pizza from this establishment. 30 years....just needed to remake a pizza properly. read more

Donatos Pizza - a pizza in a box - Salad Near Me - Lexington, Kentucky

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I called after waiting 1.5 hours and the Manager said the pizzas were made an hour ago and have been sitting on the counter at the restaurant. No apology, no solution just the excuse that he needed more drivers. read more

Since my first experience at Donato's I have now become a super loyal customer to the one at Andover. I order at least once every other week, and it has become my favorite go-to pizza place. Their Pepperoni pizza is one of the best I've ever had, just covered in pepperoni to the edge, and the crust is awesome, and the pepperoni slightly crispy. The sauce is great, and I always order extra cups of it to dip the pizza in. Another of my favorites is the Margherita pizza. I crave it. Delicious is the bottom line. Text and email deals are good. Love Donato's. read more

This is the first time I've ordered from Donato's and will be the last. I ordered for my niece who just had a baby. Never got a confirmation email through the app but my card was charged. The order was over 30 mins late on a Monday evening. I call and ask to speak to the manager and the customer service rep that answered was clueless, rude and could not help me. He informed me my card had been charged TWICE but he could not refund my second charge. He also told me the manager couldn't talk to me today and I could call back tomorrow at 10AM. For a $60+ order that is ABSURDLY bad customer service. I will never order from Donatos again. read more

This place messes up out order every single time. On top of that if you order a large order of wings and 2 large pizzas. They give you zero plates and 2 wet wipes to clean up while eating. This place never fails to disappoint. If it wasn't close and convenient.... read more

This was by far the best tasting thin crust pizza I've ever had ! Salad was fresh and delicious

This was the second time coming to Donatos in my life. They gave me a half order of wings and a pizza when I ordered a full order. No big deal, the manager gave me a phone in credit. Pleasant person to deal with. On my return trip appr. 2 weeks later I used the credit to get the same order with my full order of wings this time. I get the pizza home and me and my wife start to enjoy the pizza, as I pray over the food I notice a leg (insect) on her paper plate. We take a closer look at the whole pizza and there is a full bug baked into the cheese. I get up and take the pizza back and speak with Victoria? I believe. I came in, no greeting, no greeting the first time either. I said "there is a bug on this pizza I would like a refund". She opens the pizza and picks up the bug and frowns at me and says this is not a bug. I asked for the back staff to come verify, they agreed with me legs, wings,two eyes, mouth it's a bug. I told Victoria to not insult my intelligence. She continued with her denials still and NEVER just said the words to diffuse any customer, "I'm sorry, let me get you a refund, another meal?" As I walked out I told everyone have a nice day (shouldve been the other way around) and no one said a thing. Sad face for Donatos, Victoria and Lexington. read more

Donatos Pizza - Bug baked in pizza. - Salad Near Me - Lexington, Kentucky

Stranded at home during Snowmageddon 2016 we called Donato's hoping they were delivering despite the snow covered roads. Thankfully they were so we placed an order! We ordered a large thin crust pizza: half Mariachi Beef (ground beef, jalapeño peppers, freshly cut Roma tomatoes, sharp Cheddar cheese, smoked Provolone cheese, mariachi spice, side of sour cream) and half Founders Favorite (Heritage pepperoni, family-recipe sausage, shaved ham, banana peppers). Both were hot and delicious and I'd recommend you try either of them. We like variety so we also ordered 10 traditional hot wings. They were pleasant as well but light on sauce so ask for extra if you want them wet. They came with 1 dressing and we chose blue cheese. If you're tired of the usual pizza choices then give Donato's a try! read more

I am a HUGE fan of Donatos and the BIG DON SUB!!! I'm from Ohio, glad to see one down here in KY. Wish there was one in Hopkinsville!!!! read more

Love Donatos pizza!! Thin, crispy crust with toppings right up to the edge make u devour every scrumptious bite! We had the Hawaiian pizza with sliced almonds, ham, pineapple and cinnamon. Sooooo scrumptious. We also had a mushroom pizza with fresh mushrooms covering every piece. The caprese salad was good but the fresh mozzarella was bland and spongy. We also has cheesy garlic bread which tasted good but seemed cold by the short drive home. Drive thru is super convenient for picking up and it was fast and the service was friendly. We will be back! read more

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BEST PIZZA IN LEXINGTON. And probably the best in the state of Ky too! Donatos consistently delivers excellent food provided with great customer service. To me, there's no other choice of pizza. I haven't had one bad thing from there. Definitely give Donatos Pizza a try! read more

I love this pizza. I like the thin crust and enjoy how it is cut into small pieces. We had a department lunch at work where we ordered several different pizzas from here and the small pieces were great for sampling all the different pizzas. The Hawaiian Pizza and Margherita Pizza were my favorite. I also tried the Chicken Harvest Salad - which was a little different. I didn't feel like the ingredients went together well. Next time I would probably go with the Italian Salad instead. Also the Cinnamon Bread is a wonderful dessert. read more

Service is spot on from the person who takes your order to the delivery driver. This company excels at customer service and other restaurants could learn a lot from them. Food is always delicious and I just keep going back. Wings are huge, pizza is great if you go that route and the subs are fabulous as well and you can customize almost anything to your liking. My go to place, always consistent! You guys rock! read more

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Sara & Victoria were rude. I was given a burnt pizza and was supposed to replace it. Victoria was sarcastic and was nasty . I will not tolerate unprofessional behavior and I will not return. There are too many nice pizza places here in Lexington to put up with this nonsense. read more

This store has steadily gotten better and better over the years. The food is well cooked, delivery is fast, the store personnel are nice and kind, management cares for customers. If you live in the Hamburg area please go to, or order from, this store. Say NO to DomiNOs every time and YES to Donatos. read more

This place is the real deal! My wife and I ran a very successful Italian deli for 11 years, this place Donato's is wonderful! The pizza is fabulous and authentic. My greatest compliments to them. Who would imagine great pizza in Lexington Kentucky! Molto Bella, read more

We stopped by a year ago during a college visit and have had to stop every visit since. We love their pepperoni pizza, it's our favorite. Looking for a good pizza place, give them a try. read more

Great Pizza every time! Love the ease of ordering online and how quick it is ready! My kids love the cinnamon brick street bread.