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    Donatos Pizza

    2.1 (59 reviews)
    ModeratePizza, Salad, Sandwiches
    Closed 11:00 am - 12:00 AM (Next day)

    Order Donatos Pizza Takeout or Delivery

    Donatos Pizza Photos

    Business Info

    DONATOS PIZZA ATMOSPHERE

    What's the vibe?
    Moderate noise
    Dogs allowed
    Good for kids
    Good for groups

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    Recommended Reviews - Donatos Pizza

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    Pizza was undercooked and they didn't even give us the correct pizza. It tastes terrible as well

    Poor service, had to wait on pizza ordered a while ago. The food tasted terrible and the pizza was undercooked. They didn't even give us the correct pizza. The inside of the shop looked clean at least

    Screwed us over for a catering event. 25 mins late.
    A.J. C.

    Haven't had Donatos in several years but gave them a shot on this catering order... big mistake! Chose em for their variety of options since it was a business luncheon with little idea what they wanted. Ordered for 14 people. Placed it online the day before, called to confirm it too. Showed up exactly when it was to be picked up @ 11:45, so it shoulda been all ready or hitting the window. After minor confusion w/ our bill we paid & I reminded her our order was slated for 4 mins ago. No reply & she goes to the back. Minute later comes out to answer phone, take a couple orders of ppl behind us, and hand out some to-go's. I ask her again, she says lemme check. Now it's been 10 mins.. comes out w salads. Above sequence repeats and I then I say you forgot my order right!? She replies only with "it'll be like 10 mins for the pizzas" as she hands us chicken, meatballs & cookies. Now I'm losing my mind! No explanation, no sorry. As soon as I raise my voice & people in line hear the issue & start leaving.. all of a sudden she says they had a big order ahead of mine that was important and offers to take some undisclosed amount off the bill later in day when it slows. Got the rest of food 25 minutes after the pick up time. I had to call my client and apologize profusely for holding up their meeting; but no apology from Donatos. Food tasted ok, least it was fresh, but salad was skimpy and boneless wings were smaller than nuggets.. pretty laughable. Of course worst customer service imaginable!

    A burned BBQ Bacon Pizza.
    Sean H.

    I ordered the Ultimate 5 cheese pizza, well done, with light sauce for delivery. I stated the item twice after the woman on the phone asked if I wanted the BBQ Bacon Pizza without prompt. After correcting her I gave my cell phone number and address and received an estimated 20-30 minute wait time. called after 40 minutes and was told my delivery would be arriving soon. The delivery took nearly an hour to reach my stated address. The driver said he'd tried to call, but it didn't go through. I realized after the driver left that the reason it took so long was because the cashier input my phone number incorrectly, with the wrong city and zipcode (Beachwood 44122 instead of University Heights 44118). Additionally the pizza was not what I'd ordered. The ticket read "BBQ Bacon" which by this time was barley even warm. The bacon was in large burned slices, with way too much bbq sauce that reminded me of my campus dining hall experience (see photos). I called a third time to complain of the mix up and asked for a full refund, which they would not agree to because the ticket matched what was in the box. Despite not being what I ordered, they assured me it could not be wrong on their part. They sent me a new pizza instead which took an additional 47 minutes to arrive at nearly room temp. I asked this driver about a possible refund for the $5 price difference between what I ordered and what I was charged for he said it would be applied to a credit toward my next order, to which I said there would be no next order.

    a pizza in a cardboard box

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    2 years ago

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    4 months ago

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    3 months ago

    Always great thin crust pizza! Love the small slices it's cut into. The pepperoni and hot honey are great.

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    5 months ago

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    6 years ago

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    3 years ago

    $20 for maybe the worst pizza I've had in years. Tasted like they threw an old pie back in the oven. Not nearly worth the price.

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    2 years ago

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    3 years ago

    Many carry-out orders here over the years. Reliable for thin-crust pepperoni pizza served hot and on time. Nothing special beyond that.

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    3 years ago

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    7 years ago

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    9 years ago

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    10 years ago

    Business owner information

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    Erin C.

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    7 years ago

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    8 years ago

    I joined the rewards program to earn a free pizza on my birthday. this location won't honor it.. screw them.

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    7 years ago

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    Page 1 of 2

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    Burrata salad

    Donatos Pizza - pizza - Updated June 2026

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