I have been going to this vet since 2015, though I switched for a few years due to the front end…read morestaff, I came back about 2 or 3 years ago. The same staff I struggled with was there but other's had joined which seemed to create accountability. I find the facilities clean and the staff generally polite, but the level of politeness definitely varies from one customer to the next. This is observable from the waiting room. The doctor's and assistants are professional and personable. I generally see Dr. Kraabel, but have see a different Dr. for the last two visits. I recently scheduled an appointment when my Sheba showed signs of an ear infection. He had also developed an occasional tearing from one eye which this doctor had observed in May. I suspected his eye may have been scratched from my other dog's tail. For cost reasons I had been applying a human prescription lubricant which I brought in to make sure it was safe; the Dr. made no recommendations. I asked her to take another look at this visit which she did. After a brief exam she suggested a glaucoma test, when I hesitated she told me the worst case scenario, losing an eye without warning and I quickly agreed. The assistant had taken an ear swab when we arrived and now the Dr. escorted my pup to the back. When she returned a few moments later she told me he didn't have an ear infection and showed me how to clean his ears by unrolling the cotton ball and inserting it in his ear. She then went over my entire bill; almost $400. I was aghast, this was more than when he gets the expensive ear treatment. I tried to back out of the $77.00 glaucoma test, but it was already done. It was then she told me that that test was negative as well and suggested a cheap bottle of eye drops. In the end I spent almost $250.00 (with flushes and drops to be filled elsewhere) to be told my dog doesn't have an ear infection and needed eye drops. The doctor later sent results in which the findings showed mild conjunctivitis, yet she withheld that information, choosing to use fear in order to motivate me into agreeing to an unnecessary test. This was a shameful exploitation of the pet connection (a trend among vets) as well as a betrayal of integral trust one must have with the medical profession. All of that, on top of ridiculously high charges for a simple office visit. I left feeling I had been played; swindled, legally, but robbed none-the-less. Needless to say, I will search high and low to find an alternative medical provider for my pets.

Veterinarians at this practice are top-notch. Our chihuahua was 16 and had a cough. The vet gave me…read moredifferent options for treatment and was very supportive. He improved and regained health with her recommendations. The front office and vets work well together so the whole experience was positive.

Sadly, although our first visit was good, our second experience was awful…read more We had back-to-back appointments for two cats. I understood missing the first appointment due to the late policy, but refusing the second appointment with no reasonable explanation felt completely unfair. The front desk was dismissive, unprofessional, and handled the situation terribly. What should have been a simple conversation turned into a frustrating and upsetting experience. Easily some of the worst customer service I've dealt with.

Sadly, even though our first experience was good, our second was terrible…read more ​We had two back-to-back appointments scheduled for two of our cats. We were running late due to a broken carrier and arrived 16 minutes after the first appointment time. On our way there, they called to inform us about their 10-minute late cancellation policy. I asked if we could at least still have our second cat checked during the second appointment slot since we had already traveled so far. The woman on the phone was incredibly rude and coldly said no, claiming "that's our policy." She offered no further explanation or accommodation as to why we couldn't attend an appointment that we were actually 14 minutes early for. ​When we arrived at the clinic frustrated, we spoke to the same woman from the phone. I explained a little frustrated but still in a calm voice, "I understand why we missed the first appointment, but why can't we still see the vet for the second one?" I also explained that our second carrier had failed, forcing us to make a makeshift one. Instead of listening, the front desk receptionist accused us of being rude and walked into the back room. From there, we could hear her falsely accusing us of cursing at her, being aggressive, and threatening her. ​Taken aback by these wild accusations, we started recording the interaction. She then came back out and tried to invent excuses for why we couldn't be seen. First, she claimed we were 40 minutes late--which was a lie, it had only been 16 minutes. When we called her out, she shifted to another excuse, claiming we had never been to the clinic before. When we called out that lie, she claimed we hadn't sent over our cats' medical records--ALSO a lie, as we sent them exactly when requested. Finally, she argued that there were sick animals that needed help. While that is completely fair, we asked how that impacted our second scheduled appointment, which wasn't for another 15 minutes. She had no response. ​Instead, she went back into the office and claimed we were shouting at her. I refuted this, pointing out that we were recording and clearly just calmly explaining our frustration. At that point, they kicked us out. It was a truly bizarre and honestly the worst customer service experience I have ever had in my life.

My dog was having digestive issues (diarrhea) and he ended up having a pure blood bowel movement-…read moreobviously panicking but not trying to panic.. we were referred here because they do WALK INS! We were seen right away, they looked my pup over and did an ultrasound (which i thought was going to be $$$, but i didn't care!) we got our bill and i almost cried because they didn't overcharge us for anything. i paid less than $300 for his emergency visit and they gave him antibiotics, told us to bring in a sample. the staff is so kind and efficient! my pup was nice and comfy with them, which meant the world!! now they are his primary vet! :)

We had to put our Kitty Spaz down yesterday. They took such wonderful care of him here. We are…read moregrateful that they all made the experience so peaceful. Every time we have taken our kitties here everyone has been amazing. We are also so thankful for all the support that was given through Spaz's illness. Thanks again so much to everyone at Urban Animal in White Center!

Best vets ever! I have a springer with allergies, skin and ear issues- Dr P and assistants are all…read morevery good with my guy

Supported this business for over 12 years, referred many south side friends to go there, and have…read morespent thousands and thousands of dollars there over the lifetimes of 7 pets. Recently, my elderly cat started developing a condition that needed attention. I attempted to make an appointment but was told that the business was not making appointments and that I could be on a waiting list. Over a month later, I have not heard from Four Paws or any kind of check in. I think its inappropriate to make a human or animal who is seeking medical attention wait for over a month with no contact whatsoever. Called another south side vet and they were to get us, even as new patients, in the following week. What gives Four Paws?

My husband and I absolutely LOVE Columbia City Veterinary Hospital. We have a long history with…read morethem from our first cat we took there to our 5th adoptee, Lawrence. Their care has been above and beyond. Every doctor there is amazing with our cats. The staff is wonderful and friendly - and extremely helpful and understanding. I couldn't ask for anything more. Forget 10 stars, we'd give a million!!!!!

I have been working with multiple vet clinics in the past due to my cat's asthma-like cough. Even…read morethough diagnostics/xray didn't show any signs of asthma, doctors were suggesting starting to use steroids. Somehow I ended up checking Columbia City hospital after hearing good stuff from neighbors. Dr. Lizzy figured this out. It wasn't asthma and my cat didn't need steroids. After some adjustments to the home environment per the suggestions my cat not longer coughs. This is just one example, but there were others. I am really happy with this hospital and definitely recommend them for any pet owner.

I have an anxious dog with autoimmune diseases (rare ones). I couldn't imagine taking him to any…read moreother veterinarian. Dr. Griffith researches everything but is conscious of the financial component that comes with our dog and that has built the upmost trust in his recommendations. I will make the drive to have my dog seen by him and you should too!

I wanted to find a vet that offers dental services on top of vaccination/checkups. When I submitted…read morea new client request email, they called me right away to let me know their availability. Usually, whenever I would try to book an appointment elsewhere they would say they were full or not accepting clients at the moment (for dental services/new client check ups). The new client fee was $119 (not including check up/vaccination price). I was able to book the checkup appointment right away. There is parking there which is a little tight, but had a few spots open. Dental cleaning appointment is only scheduled on a Tuesday or Wednesday starting at 7am (can pick up after work). They were so kind and gave me really great advice when I had questions. Thank you for offering us your service and taking care of my dog.

As an Urban Animal client for the last 8 years, I am extremely disappointed by how much the quality…read moreof services has declined here. I have 2 dogs that are recurring patients at this clinic and regularly receive check-ups and vaccines as needed. However, at our last visit, we were told that the leptospirosis booster and associated nurse visit would cost us an additional $100 on top of the $155 that we had already paid for the initial appointment and first dose of the vaccine. We were never told that the booster would be charged separately along with the nurse visit. Why would the full cost of the vaccine and booster not be disclosed to us at the initial visit? Why would we be charged again for a booster that is required for the vaccine, which we already paid for, to actually work? Sadly, I think this institution has lost sight of their original purpose which was to serve the community and operate as a family-owned business rather than a greedy corporation. I'm not sure what has changed so drastically here in the past few years to cause such a noticeable decline but this is not the same clinic as it once was. After nearly a decade of partnership, I will not be bringing my dogs back here. For any current patients of this clinic, I would strongly advise that you ensure how much you're being billed BEFORE each visit so you are not overcharged for standard services. It is truly sad to see another vet clinic go down the same capitalistic path as so many others.

Fantastic experience! Dr. West was extremely knowledgeable, thorough, and took the time to explain…read moreeverything clearly. Brooke was incredibly patient, kind, and professional while I explained my dog's history. She took very detailed notes, and when Dr. West came in, she already knew my dog's background, so I didn't have to repeat myself--which I really appreciated. Sandra and Antonio at the front desk provided exceptional customer service and made the entire visit smooth and welcoming. Prices are very reasonable for the level of care. I just moved from Los Angeles and am so glad I found this place. Highly recommend, and I will definitely be back!

Just to preface, I understand that it is difficult to run a business and that people are truly…read moreinvested in the care of our pets. That being said I strongly believe that if you work with pets, you should have customer service practices and protocols in place. I was recommended to have my cats teeth cleaned and saved up for the procedure which ultimately ended up costing $1,478.29 for one of my cats that needed two teeth removed. On the day of my cat who needed teeth removed (this was her first experience with anesthesia and her first surgery) had surgery performed at 3:42PM (the office closes at 6PM). They additionally administered ketamine and buprenorphine at 5PM and had me pick her up at 5:30PM (the office closes at 6PM). She initially meowed at me at the clinic, and as soon as I got her home, she completely crashed. I tried calling the clinic multiple times and they were at that point closed. She was completely unresponsive to sound and touch, so unconscious that she urinated herself, and was shallow breathing with eyes open and tongue out. The discharge instructions I was given had one line about monitoring for vomiting, diarrhea or labored breathing, but this was not discussed with me during the discharge, and could be enhanced with a more detailed handout about things to look for during recover. I was in shock, traumatized and spent the entire night crying because I thought my cat was dying. And luckily I had a vet friend who let me know to look for a heart rate of 140-160 beats per minute and for open mouth ragged breathing. These things could easily have been in their own handout and reviewed before discharge so it would have been clearer to me what to look for and when to go to the emergency vet. They then left a generic message the next day asking how she was, and I had left messages about her state the night before that felt like they had not been listened to. So I returned their call and shared about my experience, so they were aware that I was deeply upset and traumatized by the situation. When I went in for a follow up visit, it felt like the vet tech knew that I was upset and yet they kept me in the public waiting area instead of bringing me into a room to ask me how I was feeling. So I started crying in the public waiting area, and was left there while they went back to get Dr. Dittrich. I want to uplift that Missy (front desk) was kind enough to see me crying and offer me tissues and a waiting room to sit in, but that was not offered to me by anyone else on staff that I interacted with. I then told Dr. Dittrich that I was not happy with the service, and she said she would connect with her business partner to discuss options. Two days later Dr. Dittrich called me and let me know they reviewed the chart and felt like there was nothing wrong, even though they had said to me they would not send animals home in that condition. And when I said "I did think you were going to bring back options from your conversation with your business partner", she became very hostile and yelled at me "What do you want? What are you asking for? You want the whole thing for free?" At which point, I replied "I truly thought the whole point of you checking with your business partner and reaching out to me would be to offer me a list of options, as discussed, of customer grievance plans." It could be the next annual visit for free, it could be 25% off of the services, it could be so many things, but to have no customer grievance protocol in place, and to not have a budget to accommodates for grievances, even something nice like a standard practice of a urn for people whose pets pass, or a small percentage off of a future visit, seems easy and standard. I will also acknowledge that they now have a practice manager Emily, who I felt like listened to my feedback. But when it comes to running a business, it seems simple and standard to have handouts to send families home with about when to reach out to emergency services, it seems straightforward to have customer grievance policies in place, it seems easy to train staff on when you see someone crying to offer them a room if one is available, and when I called Jason answered and asked me with a bit of hostility where I was calling from, and I was like "my house?" It just feels like the customer service has a lot of room for improvement, and I am hopeful for future customers that Emily has the support needed to create systems and protocols to make sure other clients are not treated with the same level of hostility that I encountered. And totally minor, they no longer offer nail clipping or sanitary trims as a part of wellness checks which is a bummer.

We moved from California to Seattle and we are pleased that we chose Roosevelt Station Vet Care…read more The staff here is very knowledgeable, friendly, compassionate, and they treat our pets with kindness and great care. We had our kitten Ozzy spayed by Dr. Marie Andresen and it was an epic and successful procedure for Ozzy. She recovered really well and didn't have any issues at all. She was provided with a medical t-shirt for cats that helped her not chew and scratch around her incision, plus the proper treatment in case of pain thereafter. We're very happy with Roosevelt Station Vet Care and we highly recommend them to family and friends and to everyone who wants epic quality Vet Care who won't drain your bank account. Thank you so much :)