This garage door company is fantastic. We've used them a couple of times now (at different houses) and you cannot go wrong with them. They respond quickly to your call and get you an appointment very soon. They came out right on time and did an outstanding job servicing my garage door. They really care about their customer service and they were so professional and courteous. In fact, they took the time to explain everything they did as well as provide me with some tips on how I can keep my garage door in good condition. I was very impressed with their service and professionalism and will only use Dons Garage Door Company in the future. I highly recommend them to anyone who is looking for a high quality garage door company. Search no further, you've found what you're looking for. read more

If you're having garage door issues, Don is your guy. He installed our Lift Master system years ago, but it had started making noise and catching after heavy use. My wife called another company to have a look and they tried to sell us a whole new $5k door and lift system. I called Don and he had the door working like a charm after 15 minutes. He knows his stuff! read more

Very poor communication from the folks at the office. Work was done properly but communication seems to be a major issue for this company. They definitely seem like good customer service is not a priority. I would not recommend using Don's garage door company. The service tech was very nice too bad he's not in charge. Watch out for hidden undisclosed fees! read more

What a great company! I had my garage door opener replaced today which I purchased from Don's and it was installed efficiently and is really quiet! What a difference! Randy did the installation and was very courteous and professional. What a pleasure to do business with a local merchant who is honest and does exactly what they promise to do. I highly recommend! read more

Forgot to update my review. We got these folks out in the end. It was telling that when I asked neighbors on Nextdoor for a recommendation, this company was mentioned at least a dozen times (from like 15 responses!) They disagreed with what another company wanted to do (replace the springs) and got the door back in working order instead! The tech who came out was nice and professional - we will need a new door eventually and will likely go with them as they are so highly regarded locally. Their price for the service was way bettee than others I had contacted. 5 stars. The lesson I learned was not to trust companies who come out for 'free' troubleshooting! read more

WOW...I had originally given them 5 stars from their first visit. When they came back this 2nd time (unrelated issue) because the sensor acted like an object was in the way. I had already figured out the problem and adjusted accordingly but he was on the way, so when he got there I showed him what I did (which was bend the send arm back in alignment with the other one). He did the same just to make sure. he replaced a wheel (because it had at one time popped out the track) and said while he was there might as well as it was a couple $$. He was there less than 15 minutes. When I got the bill in the mail I WAS SHOCKED!! $145 Really?? for a 15 minute, a wheel and a push on the sensor arm!?!? That seems outrageous to me! I guess that makes up for the "no charge" on the first visit?? Is that how they operate?? Very disappointed :-( read more

Don's is quick to respond, offers great service and has very reasonable rates!

We had the misfortune of having one side of our spring hinges failing on our 1960"s garage door, which trapped a vehicle inside the garage. Unfortunately, another vehicle in front of the garage door failed to even start and would not jumpstart the evening before our scheduled install. Don's Garage Door showed up right on time and helped us push the vehicle out the way, removed the faulty garage door so we could move the vehicle inside the garage, and then proceeded to install the most beautiful garage door I have ever seen. We knew our old home would look much better with the new garage door, but we had no idea just how many benefits would come with the new door. There are no longer gaps for rodents to get in, it is much more insulated inside now, and somehow our garage looks a million times better even INSIDE. My fiancé said he felt like he was standing inside someone else's garage. :-) Another perk, it is so quiet compared to our old garage door, much safer, and having windows in the door allowed enough light for us to do laundry, which is hooked up in the garage. Not to mention the added beauty windows add! No more gloomy, drafty garage now!!! I also love that we can now park much closer to the garage without worries of the door hitting a vehicle. Anyone worried about privacy, we got the obscure windows and all you can see through them is if the garage light is on, completely private. Don's Garage Door also had the best price I could find. Every person I came in contact with from Don's Garage Door was polite, competent, understanding, helpful and professional. I highly urge anyone with an old solid, spring hinge garage door to look into replacing it rather than waiting for a catastrophe like we did, after experiencing all the benefits, we wish we had replaced it sooner. And we are glad we picked Don's Garage Door as they went above and beyond in helping us through the replacement process. read more

Don's Garage Door Company - Beautiful new garage door by Don's Garage Door Co. - Garage Door Services Near Me - Petaluma, California

Best customer service in the business. Had Don come out and give me an on the spot estimate on two (2) garage doors. Called Tiana with several more questions and and she was more than willing to help us out. With great pricing and service, we finally settled on a door design with the wife. Doors came in and our fabulous installer, Blaine, did a phenomenal job putting the doors and opener up by himself, and in one day I might add!!! Great customer service and friendly staff make Don's a the best in the area. We couldn't be happier with everyone's expertise and friendliness. I would HIGHLY recommend them to anyone. Thanks again guys! read more

My old garage door crashed on Thursday night, leaving my garage open and my house exposed. I called Don's at 7:30 the next morning and they had a technician at my house at 9am to settle the door in place (at no charge!) and to provide an estimate. I chose a door they had in stock and, on Monday morning, the team was ready at 7am to install it. By 10am, the world was right again. From the moment I called their office, I felt taken care of. Everyone we dealt with knew what they were doing and was compassionate and professional. The price was right, too. Four of my Facebook friends recommended Don's and they were absolutely right. This is the kind of top-notch service and know-how you only get from a local business. read more

Selling my home and would't you know, the day of the inspection, my garage door stops working. I called Don's on the Friday before a 3 day weekend and the first thing the woman who schedules offered to do was walk me through trying to fix it myself to save a service charge. I declined and had Don come out. There was some kind of a programming issue. Don spent a fair amount of time fiddling with the programming buttons and got it working. I didn't have the book for the difficult to service brand of door and simply because I got the idea of pulling it up on my iPad, Don said he wouldn't charge me because I had helped him. I repeatedly asked to pay since "time is money" but he refused. Then, when I called his administrative assistant asking for an email of a "no charge" invoice to satisfy contingencies on the sale of my home, she dropped everything and got it to me in a matter of minutes. My buyer's realtor said Don's was the best and he was absolutely correct. It is obviious to me Don does business the old fashioned way and will not take advantage of your situation. read more

We used Don's Garage Door recently after moving into a house with a double mechanical door and a single pulley system door. The first time we opened the manual door, the cables on the pulleys went crazy and wrapped around everything. In disconnecting the door from the cables, we dropped it and crunched it at the bottom, leaving a gap showing at the top. For a refreshingly affordable fee and within only a few days of our service request, Don himself came out and repaired the crunched door and pulley system AND tuned up our automatic door. This took something like an hour or maybe an hour fifteen. Both doors operate smoothly now. Here we were assuming that the door would have to be replaced and some other repair company could have easily convinced us of that. I love working with practical honest people who have the clear expertise and care for the customer that Don has! read more

Excellent service. We dealt with lowes prior to finding dons company. -and lowes was a nightmare. In comparison, don calls. Keeps the line of communication open and delivers an impressive product. I can't believe how quiet the garage door is. We had issues with the remote after installation and they came and fixed the issue right away. Couldn't ask for more. 5 stars and would recommend. read more

I just wanted to give this small privately owned, local Petaluma company a BIG 5 stars. Thought my garage door openers were done for, called them and ordered 2 more, went there at 7:30 in the morning and probably spoke with "Don" (the only one there at that time of day). He looked at the opener and told me to "go home and try to reprogram it, I can't charge you" and showed me how to reprogram. I did, and my old ones worked fine. He saved me *$85.00* by doing that. Good old fashion customer service. Something we do not see anymore. I would recommend them and use them definitely in the future. ~Steve, in Petaluma read more

I say just what Barabara B said: "I just wanted to give this small privately owned, local Petaluma company a BIG 5 stars." I used them for a new garage door. They were professional, courteous, punctual, helpful and flexible; they did exactly what they said they would, the door is great (both the thing itself and the installation, which is veryr neat and solid) and it was affordable, and there were no hiodden fees or any other hassle. I highly reecommend them. read more

Best garage door company around. They installed an electronic eye, keypad, new mechanism and light and set up my car remotes. Everything was perfect. Garage is super quiet now and safe. Service was above and beyond. read more

I've had people from Don's out to both replace our garage door and service the mechanicals over several years and have always found them to be professional, efficient, and timely in their response. In the last year both Blaine and Scott have fixed problems with our increasingly dated garage door opener fast and skillfully. I would highly recommend this company for their services. read more

Called Don's late Sunday night when the spring on the GD broke. Received a return call B4 8:30 Monday, Repaired the door same day, sounds better then ever, didn't realize how loud it was getting . Very nice and professional on the phone, didn't let the dog out, Amazing service all around. I wish the just charged a bit more and took my CC for payment. :) read more

I called Don's on Tuesday and was given an appointment for Friday morning. Bolts on a 14 foot tall garage door had pulled out of the wall bringing cables and sheetrock with them. I was sure this repair would be a difficult and costly nightmare. From Tiona who took my call to Damon who arrived on the early side my 1 hour appointment window, this service experience was seamless. Damen did an assessment of the damage, put on a tool belt and got right to work. He was knowledgeable and efficient - repaired the door ensuring it was secure, balanced, and tuned with lube, explained to me what had likely caused the problem, and gave me information on how to best maintain these doors on an ongoing basis. A knowledgable technician working efficiently for a very reasonable rate. Kudos to Don's and Damon! I can't say that I hope I have garage door problems again, but when I do, I will call Don's. read more

Very happy with this company and our new garage doors. Don's Garage Door Company came recommended to me so I called them for a quote. The office manager was wonderful and helpful and immediately scheduled me for a free quote. The gentleman who came out for the quote was efficient and helpful, showed me some options and gave me a price on the spot. For the fancy doors I wanted, this local company wasn't THAT much more expensive than what I figured Home Depot would be. They ordered the doors and came as planned, no delays. Installation was a breeze, on-time, professional, great work! I was very happy with the service! Highly recommended. read more

I knew I wanted a Carriage Door Co garage door, saw Don's listed as their local rep. Don met me at my house to discuss, was kind, personable, and knew his product. His office was great with my custom order, delivery and installation. Top notch outfit, would order from again. read more

I called Don's to check the door opener at a rental house we own. They replaced the garage door 2 years ago, so we called them for the opener repair. They got to the house and Blaine checked the opener and found that somehow the tenant had disengaged the opener. That's all that was wrong. I asked what I owed for the service call and he said "nothing". That's the kind of superior customer service that I appreciate and applaud. I would totally recommend Don's. I will definitely call them for any garage door needs. read more

Definitely the nicest employees to work with. I called a few different places before I was referred to Don's by a friend. All I needed was a new garage door opener and they took care of me in seconds, literally! This place is great! read more

The woman I dealt with was highly uneducated and told me I had to replace my entire garage door when in fact I only needed the tracks changed. Completely mislead and rude service. read more

I had a ten year old door stop working on me. Scott from Don's came to my house and gave me 2 options. I chose the smart one and he replaced the motor and track, very reasonable and fast, done in about an hour. Highly recommend them and they are local. read more

Our garage is a stand along garage, and had an old wood door on a spring. We had decided on a company to replace the door, and had the old door taken away; subsequently we decided not to replace the door. So we had no garage door for 2 yrs, when we decided enough was enough and my husband contacted 5 garage door installers to come and give a quote. Because of the loft in the garage a regular electric door was out of the question, so we considered a industrial roll-up door. Then Don's came, they said they had a new door with the motor in the door - this was fabulous news as there will be no motor in the middle of the garage (which was the issue). The rails will go back to the loft and there is enough room to install this new type of door. We dickered over the windows for 2 wks and then signed the contract - door going in on 8/31/15 - will update after install. read more

These guys are the best. Very friendly, very professional. It was a great experience from start to finish. I've used them twice now and both times they did a great job. I would highly recommend Don's garage door to anyone. read more

Great experience with Don's Garage Door Co. The estimate process was really easy - I did quite a bit of research and selected the doors I wanted. Tiana was really helpful, she provided a quote with 3 options (based on price) and sent a guy to measure and talk me through the various options. I settled on the door and the glass that I wanted. Scheduling was easy and - they showed up on time and completed the installation within 1 day. The installer had to return the next day to finish the trim. Overall, I am very pleased with the results and I would highly recommend using them. read more

I realize that Don's Garage Door has received many excellent reviews on Yelp. In fact, they were recommended to me by a good friend for a garage door repair. They did a great job on the repair and gave me a quote to replace my garage door. This is where things went south. There was a breakdown in communication between myself, the technician who gave me the quote and the company. The woman who I ended up speaking to about my garage door quote was very unprofessional and rude. After this poor experience I posted on the NextDoor site for recommended contractors. I got quotes from four garage door companies and ended up choosing the other highly rated Petaluma based garage door company. Their quote came in $300 less than Don's and they did an excellent job. So before you get swept up in the glowing Yelp review for Don's I suggest that you get some other quotes, especially from the other highly recommended Petaluma based garage door company when it comes time for a repair or garage door replacement. I hope that this review helps. read more

Excellent service, and great communication. Recently had them come out for service on our commercial roll up door. The whole process, from initial contact through the visit went seamlessly. The repair person even showed up how to take care of the door ourselves in the future. I would recommend them wholeheartedly. read more

Great service today. Prompt with the service, on time to the call and a quick return trip back with the part to get me squared away. Will definitely use again if needed. read more

Great experience and pleasant people to deal with.. The owner Don is very nice and stands by the companies work. He is like a skilled surgeon when it comes to garage doors. I would highly recommend using them. It's nice to know there are still some companies out there who care. read more

We had Dons come out and replace our garage door opener that wasn't working. I can honestly say the level of service and price we received was excellent. The technician was courteous and on time. I would not hesitate to recommend them to friends and family. read more

Great service! Knowledgable, fast, friendly. What else could you ask for? I was so impressed I had to write a review and give them 5 stars.

Don and worker installed our new garage door yesterday. It is beautiful (custom made by Don) and works perfectly!. This man is a true craftsman - skilled at the highest level. Trust me - he's the best there is. I recommend him at the highest level! read more