Great Service, our service technician Andy was so polite and so knowledgeable about our Lift-master Vertical Doors. He identified our problem literally seconds... Unfortunately Andy did not have our part on his truck... I felt bad for him that meant he would have to come back... it was Friday afternoon I expected Andy to tell me can we make an appointment for Monday... Not the case Andy asked if I'd like him to return Saturday... WoW, Andy returned Saturday as promised right n time... He completed the necessary repairs within minutes installed a additional desired wireless keypad and wrote me up... I couldn't believe there was no surcharge for a Saturday Service Call The bill was beyond my expectations it was so reasonable... Andy, also went above and beyond our expectations... Polite, knowledgeable, well spoken, communicated the trouble with our lift -Mastér door Lift in easy to understand terms... Andy was so kind I wished he lived closer so that I could befriend him... Thank you Door Woks for addressing our OH garage door as quickly as you did and for getting us back in business as quickly as you did... Thank you... And that's why I gave Door Works 5 out of 5 Stars they simply exceeded exceeded all of our expectations... Joe C Wyckoff, NJ read more

Door Works' employees Maryellen Meister and Hernan Arbaiza misrepresented and misled my husband & I after we complied with Door Works terms and thought Hernan Arbaiza knew Fimbel, the garage door product we bought. Maryellen Meister told us that Door Works rejected a "claim" for the new/correct doors approx. after 5 months after Hernan Arbaiza admitted to my husband that he made a mistake when he placed the order with Fimbel, the garage door manufacturer we chose. Maryellen Meister told me that Door Works did not sell a lot of Fimbel doors because of their bespoke/customized styling, essentially, when I complained about Hernan sending us proposals with wrong information after we told him what we wanted (e.g., no windows, matte brown color, a design that replicated our original garage doors). Hernan Arbaiza showed up with Fimbel garage door samples at our home. He gave us a Fimbel catalogue. We even visited Door Works' showroom in Elmwood Park, NJ and literally discussed & pointed out the Fimbel door design and product we wanted. Hernan acknowledged all of our requests. Maryellen Meister's revelations come after approx. 5 months of comms from Hernan Arbaiza telling us that the new garage "panels"/doors were on order/being manufactured. Door Works misled us and misrepresented their actions with intent. Meister, Arbaiza and the rest of Doorworks' team gaslit us when we tried to get to the bottom of new installation dates, delays, clarification of correct information. They lied over and over again to cover up their incompetence, mistakes and lies with intent. read more

OUTSTANDING EXPERIENCE! 40-year-old garage door had 2 long coil Springs replaced in less than an hour.Tech was in and out. I will definitely recommend this company read more

I had two garage doors, opener, and tracks installed two and a half years ago. One of the garage doors had the bracket snap when my daughter opened it. When I looked at the other door, I saw the bracket had been installed upside down and had been cut so there was only 1/8" of metal (Pics attached) It's no wonder it broke! I called and eventually got a call back from the "Manager" I asked him to come out and fix it, and he told me that it was only a 1 year warranty and since it was out of warranty he would have to charge me full price for the materials and labor. I asked if he was ok with such a crap ass job and he told me it was company policy and they usually don't install like that anymore since the company was purchased. I asked him to email me his policy and he promised he would.... of course he sent nothing. It's ironic that the company is named Door Works, since eventually you will end up with a door that doesn't. read more

I got new doors and openers. They were installed in one day and look amazing and work beautifully!

Very satisfied with the efficient service. They explained the issue at hand and it was corrected immediately as well as how I can avoid having the issue happen again. Thank you Door Works. read more

My garage door was acting up, and since Door Works has done work for me before, I gave them a call for service. Without hesitation, Trudy sent a technician over within 30 minutes!! The tech came over, diagnosed the small issue (missing bolt) and had it fixed in no time. Excellent service all around. Highly recommend! read more

My mother was very pleased with the whole process. From the sales tech to the installer. Communication was well organized and clear. Installation was scheduled for 8am arrival. 8am he was in the driveway. Very professional, knowledgeable, organized and respectful. Installation and cleanup was on point. I highly recommend them. read more

I purchased a garage door 3 years ago. After receiving the incorrect door and a small wait the door was installed and worked great for 3 years. Then the inside latch broke and I called for service. A service technician came out and said I provided incorrect information, and asked if I had sent them a photo. A photo of the broken part was not requested when the service was scheduled. He stated the part had to be ordered from the door manufacturer and then offered some half-assed repairs he could make like added handles in various locations, since he thought the door wold not opening smoothly. Even though it opened smoothly for 3 years. I was told I would receive a call back with the cost of the new part. I never heard from anyone. A week later I called to request follow-up information. Still never received a call. I finally called the door manufacturer who provided the name of a service rep from a different company. They came out and fixed the door in 30 minutes, the day the call was made. In hindsight I am sorry I used Door Works, as they do not stand behind their work read more

Very disappointed with this project. We were quoted a price to replace a broken spring on our garage door. My wife was given an estimate for replacing the broken spring and another quote for replacing both springs. Upon the recommendation of the scheduler we elected to have both springs replaced and made an appointment. The installer came on time but sure took his sweet time with the work. Then we were surprised that the price did not include labor. We were charged for an hour and half of labor for a job that should have taken no more than 20 minutes for a professional. My wife witnessed the installer taking many breaks in his truck. When she complained she was told - the installer was there for two hours and we only charged you for 1 1/2 hours. Then they price gauge you on the parts. The replacement parts cost about 2x the price as the most expensive ones available at Home Depot and thats assuming they used the top of the line springs. We had used this company in the past and they were reasonably priced and efficient. Now they are really taking advantage of people. Would not recommend nor would we ever use this company again. read more

I called them because they were one of the authorized LiftMaster repair companies in the area. I am extremely happy that I did. Edward arrived on time, made the repairs, lubricated the tracks/rollers and left a happy customer 40 minutes later. Great job! read more

Door works was very quick to help us replace a lift on one of our garage doors. They offered guidance on the products and what was available and explained what could happen when trying to synchronize the outdoor key pad. We were able to get an appointment quickly and they let us know we could find a coupon on their website to save $50. The service person, Andy, arrived in the time window promised. He understood what needed to be done, explained what he would do, how long it would take. He also took great care to understand and accommodate our desire to synchronize the lifts on two doors. He was finished when he promised he would be and then programmed the key pad, the remote and helped program the garage door capability in one of our cars. Andy was friendly, considerate, knowledgeable and helpful. He is a true asset to your team and represents your brand very well! The new door lift works well, is extremely quiet, the remote, key pad, car and doors are all synchronized. It was an awesome experience at a time when many things in life are very frustrating. Thank you for a great customer experience! read more

Door Works installed a new motor, springs, clickers and all that was needed on a total re-do from a 20 year old electric garage that eventually broke down. Andy the mechanic explained what was needed, the cost that go with it and why I needed it. I felt relaxed and comfortable that he was doing what's best without the overselling. Job done in 2 1/2 hours and immediately called and thanked door Works for doing business the right way. read more

I never have a problem with NJ Door Work since I've been using them almost 30 years for my house and they are always professional, transparent with prices and are happy to explain the problem plus give you advice on maintenance. Prices are fair, and the service associate will not work slow. The customer service on the phone for both commercial and residential are polite and accommodating. Just very nice and that's what I need when my garage door is broken and I'm stressed out. I recommended them to my friends and my condo building for doors and their garage. read more

Every time I have an issue with our garage doors, I am always really pleased by the service I receive from DoorWorks. The customer service is always reliable - the person who answers the phone is professional, courteous and I they are very accommodating with scheduling. The best part, however, is the actual service I get. I have had the same man come and repair (a different issue both times) the garage doors and he is just great. He's pleasant, knows what he is doing and does a great job. The pricing is always reasonable. I will definitely continue to use DoorWorks! read more

Replaced our entire electric garage door recently extremely happy with the work. Had a small issue with the opener - called for service and the came right away on time and was able to take care of it! Highly recommend this company!!! read more

If you are searching for a garage door company you should definitely check out the doorworks! You will not regret it! We had a such great experience with this company. First, they are very honest with the price. When I called they told me exactly the price that was advertised, good impression no gimmicks! Second, fast and flexible schedule, Valerie was so sweet and helpful on the phone, I called the in the morning, the job was completed in the afternoon, great customer service! Last but not least, the technician Tom did wonderful job he's very patient and knowledgeable, best of all he really cares and wanted making sure we get the right service we need. Job description: replaced opener, rebuild the whole system. Price: lowest from three estimates. Motor brand: Liftmaster, price includes institution. I trusted this brand because Costco has this brand as well. We are very satisfied with the experience. Aga, thank you Tom and Valerie, I've already left review on Google but don't mind writing again on Yelp. read more

excellent efficient service repairing our garage door. our go to service every time.

Technician was very professional. He called ahead to let us know when he would arrive. He repaired the garage door to the best of his ability in a timely manner. We also had him install a new keypad and he showed us how to program it. Invoice matched what we were told it would be. I would have given 5 stars however I feel their cost for the keypad was overpriced, now that I checked prices online (pd $65 vs $40 online). Next time I will replace it myself now that I see how easy it is. Otherwise I thought other prices were fair (labor and parts). Would call them again. read more

Very friendly. Showed up on time.Didn't try to sell me things I didn't need. Did a great job. Would highly recommend them to my to my neighbors and friends. And understood the job very well. read more

I called DoorWorks because we were suddenly unable to get into our garage and they were able to accommodate us that same day. Our technician Mike has everything on hand to fix the issue and a couple hours later we had a safe, functioning garage door. Mike was efficient and friendly. The price was also extremely reasonable. I would definitely recommend DoorWorks! read more

I utilized the services of Door Works to repair my garage door. My appointment was scheduled for Saturday July 27, 2019 between 12:00 pm and 3:00 pm. I was pleasantly surprised when Mike arrived around 12:10 pm. He did repair my garage door. Unfortunately the very next day, the door stopped operating again. I contacted the company and spoke with Neva. She was very understanding, apologetic and accommodating to my work schedule. I informed her that I left for work at 8:30 a.m. and she assured me someone would arrive before I left for work the next day. Approximately 7:18 am the following morning, Edward arrived. He explained to me what happened and why the door stopped operating and repaired it. 7:54 am he was finished and 8:30 am I happily left for work with an operating garage door. The customer service was outstanding and I will utilize their services again and will recommend Door Works to others. read more

I would never use this company!! The sellers used them to have a functional garage door in order to sell the house. Door Works made the door and framing over the carpet that was there. We didn't realize it was going to be an issue until the garage got flooded when there were heavy rains like we had the other day since it seeped in through the exposed carpet. We went to remove the carpet and can't because the framing was built over the carpet as well. We can't get the carpet out from under the framing so no matter what, we are going to get water inside. They are charging us to have this crappy job they did fixed because it isn't under warranty. They won't even come look at it without charging us!!!! What kind of customer service is that?!?! Don't tell me you care when I'm telling you that your door and framing is causing my garage to flood which will create mold. I'd rather pay someone else to redo the horrible job this company did than to pay them to fix what should have never been done in the first place!!!! read more

Wow!!! Talk about going from "Hero" to "Zero." Last year at the end of July, 2019, we had a new garage door installed by DOORWORKS ($1900) bill paid in full no problems from us. Everyone involved with the process, with the exception of a rude female receptionist whom I encountered while confirming an install date, was kind, professional and courteous. In just under a year I requested a service call to perform routine maintenance, replace the rubber bottom channel, now flattened, but still under warranty, and check the automatic door opener that was malfunctioning (they did not install this device). I was given a cost run down and agreed to the terms. A service date was set with "Valerie" for Tuesday, 8/14/20. However, after hanging up the phone and checking a calendar, I saw a discrepancy! There was no Tuesday, 8/14/20. I called back and got another female who informed me "...we aren't scheduling jobs out that far" and that the corrected date would be 7/14/20 between 12pm and 4pm. That day has come and gone with no one from DOORWORKS showing up or contacting me. Today's date is 8/18/20. Professionalism has become a thing of the past! read more

great service. recommend highly. even showed up on time :)