I was looking for a new optometrist since I was new to the area, and initially quite liked Dr…read more Miyamura. However, this experience was soured by my interactions with this office through text message (their preferred method of communication) thereafter the appointment. At the time of my appointment, I requested some time to think about how I want to proceed with payments since the office wanted me to purchase unusually expensive products. About a month later, I received a text message to clarify how I would like to proceed with payment, which I appreciated. However, I shortly found out from my insurance the office pre-emptively used my insurance benefits without my authorization prior to them asking how I would like to proceed which was super shady. When I tried to clarify the situation, the office backtracked what they originally said. Trust. lost. Very unprofessional. I found the communications unnecessarily microaggressive and distasteful, would not recommend this business.

They were great! I got in the next day for my eye exam. They take Medicare and supplemental…read moreinsurance for retired people like me. Thank you!

This is hands down the best optometry experience I've ever had. Andrew A was so helpful and took a…read morelong time getting me the best value for money. Both he and Cisco are knowledgeable, professional and very helpful. If you want top of the line service make sure the guys help you out!

My mother visited the Vision Center in this Walmart after being incorrectly billed. Andrew Au took…read moregreat care of her and made sure the error was rectified. Great customer service from him!

I just love this place! Been going here for a few years!…read moreI really love this place, and forget how much until I go in for another appointment. Atmosphere great, state of the art equipment. All the staff knowledgeable! Up front on costs and not pushy to buy more. Customer service very very good. Costs reasonable.

Have to agree with other reviews. The optical center leaves much to be desired in the service dept…read more Had a new Dr this last visit and that was fine, quick and painless. I've been coming here for at least 5 years, and normally it's been great--but my last two visits? Not so much. I ordered Rx sunglasses and didn't get the original lenses. Was told they don't do that, which confused me because I've been getting the original lenses along side my Rx lenses for the previous 3 sunglass orders. Most recently, when I went to pick up my glasses, they couldn't find the case. I got handed a generic one that didn't even fit properly. Ask for another one, and they tried to hand me a soft sided case. And a lens wipe? Nope. "We don't do that anymore," I was told. The office used to give you a bag, a small bottle of lens cleaner, and a fresh lens wipe-felt like a little gift each time. Not sure if it's tariffs or what, but something's changed.

Not sure what the ladies problem was, but she was rude and curt with us. No smile and she lied!!!…read moreShe said I was not on my wife's optical plan and I was. We called VSP and confirmed I was on my wife's plan. The only thing I can think of is either racial/political prejudice. You hate to see it, but leave all that stuff at home and be professional and courteous to the customer. We will not be back and will cancel our membership as well. This place is ridiculous when it comes to customer service. They need some serious retraining in this area. You'll notice zero response here to my review. And if so nothing will happen. The same problem will still exist because it comes from the top. If the leaders are sour, the workers are too.

The Costco optometrist in San Francisco has the most terrible service! Not the doctor but the…read moreoperations. The entire experience is like they are stuck in the 90's, pre internet era! 1) you can't book online. You can only book by calling and they never answer the phone. They will call you back and then you miss the phone call and you play phone tags for like a week. 2) they won't allow you to book more than 2 appointments at one time unless you give them a debit card for a non-refundable deposit. So if you want to take your family there you have to put a deposit down. 3) they don't take credit card, only debit card or cash. 4) we were 5 min late and they refused to see us. I had to beg and beg and they agreed to see one of us. The doctor is fine once you see the doctor. But honestly, the whole booking experience is so arcane that I would not go back to them again.

Ive had a few eye but never found that they like there job much but Dr.Martel really takes his time…read moreand addresses all my issues.

Went to ER and they scheduled me here next day. WHAT shit show. Like over 20 people in the waiting…read moreroom! over 2-3 hour wait. I took the day off work, and drove over 35 mins to this. to be told I am a "walk in" not on the schedule!?! well.... I have 3 apt I am with Sutter, got there and was told he is not affiliated with Sutter!?! wtfff why send me here. I better not get .01 of a bill. Sutter will be hearing from me as well. Sacramento must have more ophthalmologist than this. I will be leaving here with sore eyes and find a Sutter Dr for my follow up. The reviews are real. Unless you have a whole day to waste. Dont come here.

I recently switched offices and i will definitely be back! They use a variety do tests and she is…read moresuper sweet. They keep the office locked for security and it's right off the freeway so it's easily accessible. I would say the only thing I wished is that I could get my contacts shipped to my house but nonetheless the pickup was quick and simple.

I came here to fill my glasses prescription and John helped me out. Customer service was excellent,…read moretheir prices are reasonable and they have a nice selection! It's a bummer they're not open weekends but I'll definitely be back.

Well the first time I came in I was her for almost 3 hours.. then I got a message YESTERDAY saying…read moreboth my glasses were ready ... lies one pair was ready been sitting here waiting going on 15 minutes because they stop what they are doing with you and help the person that walked in ... with the way they are towards us customers is unacceptable

Let's all gather 'round for a truly enlightening tale of modern convenience gone terribly wrong,…read morestarring Staton Optical - Fair Oaks. My husband and I thought we'd be proactive and take care of some much-needed eye exams, along with picking up two pairs of glasses. Simple enough, right? Well, upon arrival, we were told that surprise, there was no optometrist onsite. You see, instead of a real, human eye doctor, we were treated to the "delightful" experience of a virtual exam... conducted by some far-off, presumably mystical optometrist who was not, in fact, in the store with us. "Okay," we thought, "maybe this is the new wave. Trust the process." Fast forward to picking up our glasses, and wouldn't you know it? Both prescriptions were wrong. The "everyday use" pair was a no-go from the get-go--after 48 hours, he still couldn't wear them for more than a few minutes without his eyes staging a rebellion. And the "computer" pair? After a full 8-hour workday? A complete joke. Naturally, we head back to the store for a refund. They "graciously refunded" the two glasses but (shocker) they kept the $115 for their VIRTUAL "eye examination" and the extra $79 for something they bill as "OCT Evaluation." A quick reminder: none of these fees actually helped us get the right prescriptions, but hey, we're apparently paying for the privilege of their incompetence. So, here's the gist: Staton Optical - Fair Oaks is happy to charge you for bad service, bad products, and a complete waste of your time (4 hours of our time and $194.00 wasted on useless exams). At this point, I'd recommend you trust the process of going anywhere else. It's truly amazing that they can get both the doctor and the glasses wrong, but somehow still find a way to charge you for it. FFS

Glenn did his job very well and deserves accolades from his supervisors very friendly and our time…read morewas not wasted.

I am so glad that I came to this Lens Crafters after a less than stellar experience at the Folsom…read morestore. I found the pair of glasses that I was looking for, but alas I have a huge and awkward shaped head. I went back twice to have the glasses adjusted and each time I was greeted with the kindest employees from the front desk to Lynn who was the last employee to assist me in adjusting my glasses. Lynn was extremely professional, kind and non-judgmental. She was so patient with me and her attitude really stood out. To have someone so kind meant a great deal, especially when I was so insecure about the glasses fitting right. Her adjustments did the trick and I am one happy customer. I will be very happy to send friends and family to Lens Crafters.

poor customer service, reported to VSP non compliant service plan obligationread more

I've been to other optometries but this one is my favorite! I will take the extra drive Dr.Randolph…read moreis the best! The staff is always very nice and super accommodating.

I have my medical insurance through the VA. Because the system for eye care is so backed up I chose…read morean appointment with Stephen Ching OD for my eye exam. Dr. Ching was amazing. Not only did I receive the best eye exam I have ever had, he remembered me from my visit to him a couple of years ago! I obviously don't know what eye care insurance you might have but I highly recommend Dr. Ching for your optometry needs. I would be remiss not to mention how great his office staff is! They were friendly, engaging and above all very professional. If I could rate this group higher than 5, I would!

Very friendly office staff and optometrist. Convenient hours and great service from check up to…read morecontacts/glasses