Honest and thorough. They have done repairs I needed and worked with me to determine what is worth…read morerepair

I honestly rarely do any reviews for businesses but when I feel I received exceptional service I…read moredefinitely try my best to take a few minutes. Unfortunately I had got into a fender bender. I went to another collision shop that's more of a franchise which even though it wasn't my money just felt too high. I ended up clicking on Great Lakes. They gave me an honest answer in regards to pricing but also wait time for parts which is outside of their control with the pandemic. Finally when I brought it in they still honored the same price and made my car look like it just came off the assembly line. Hopefully I don't have to see them again for a collision setting but if I have to recommend somebody I would definitely give them their name

thank-you for looking at my sons car yesterday and tying op the rain guard. Im glad you had time ro…read morequickly squeeze him in Holly Hein

Excellent work at very reasonable prices. Ari keeps you informed with updates from beginning to…read moreend.

My car's roof was leaking and there was mold. James took care of it and made my car like new inside.read more

Uh-amazing Experience from start to finish! James took great care of my Daniella Denali!…read more Gave me an great awesome price for the Daniella's bust lip that outbeat everyone else's crazy costs of thousands to hundreds and the best part was that he was able to get her in fast like the next 3 days and got her done and ready in one day on a Saturday! Happy Daniella Denali, Happy Angelina

Great job on our vehicle. The staff was great and the vehicle was returned to us not only like new…read moreon the outside but also all cleaned up on the inside. I hope to not have to return but if i ever have a damaged vehicle again I will return.

Ed was a pleasure to work with. He delivered everything that was promised. He worked well with the…read moreinsurance company. His updates on the progress of the vehicle were timely. Even small things such as car mats being cleaned and items left in the car in a proper place, showed great attention to kind detail. They were thorough in their explanations of work done. I highly recommend them for your collision needs.

The best of the best! Top notch Customer service. My car looks amazing. NO detail left undone!…read more If I could give them 10 stars I would. (PS the cookies are yummy too!)

Do NOT come to this place. I was in a bad car accident and through my car insurance this was one of…read morethe few local places that I was able to repair my car and be fully covered. I had to wait around a month and my car still wasn't fully repaired. Parts were missing but they told me they would just call and pop the pieces on when they recieve them. I picked up my car since I was spending money on Lyft. I followed up for MONTHS. The guy answering the phone would happily say my parts didn't haven't come in yet and I never recieved a call back. They confirmed it can drive but I noticed they skimped on replacing parts. They mixed and match old pieces of my car with new pieces and had a shoddy paint job. My car insurance gave me the checks to give to them and they took the money and ran. Oh yeah, my rims have a specfic plating/paint job on them and I asked for the one side of my car that recieved the repairs match the othe side of my car. They said no. They stated along the lines of the paint job/plating for the rims was beneath them because it was "cheap". My original rims have a sleek black finish and they decided to put thos gray cruddy paint on it, oh yeah and it's chipping after years later. Meanwhile my other side, which was painted prior, is still in great condition. A waste of time and money.

696 collision is a very bad place I went there for an estimate and he was trying 2 controll my…read morebussiness for my repair then wanted 2 argu and fight with me cause I disagreed on his terms very bad don't go there

Some body shops take insurance payments only but they're cool with credit, debit cards and checks…read more I've taken two cars in to them with different problems - two separate collisions, and smaller stuff too - and they've been great each time. I took my Lincoln back yesterday, after a rust problem around a wheel well, and it was beautiful, with new pin striping and a perfect finish match. They're fast, they're honest, nothing seems to faze them, they seem to have it all down to a science, and they don't over-charge. HIGHLY recommended!

We have used Xcel Collision twice in the past year and had the most amazing experience both times!…read moreTheir customer service, communication, and quality of work goes above and beyond! They continued to keep us in the loop on the status of our vehicles repairs, were clear and concise and so friendly. We were never left in the dark wondering what was going on. Words cannot do them enough justice! If you need a repair done don't hesitate, give them a call!

I had to get my truck door fixed after an accident and, Taylor, Jarred, and Rachel were so great…read moreand helpful. They worked with the insurance directly, helped navigate the entire process, provided timely updates, and they even had the truck washed up, ready to go after the door was ultimately replaced. Rachel even called a few days later to ensure that everything was excellent after the service! I don't know of any other shop that provides high quality service like they did. Very happy and greatly appreciate everything!

My experience with this shop was extremely disappointing and concerning. I brought my vehicle in…read morefor an insurance estimate, and what I encountered raised serious ethical and professional red flags. From the beginning, the staff displayed misleading and coercive practices. I was told that if I wanted to remove my car after parts were ordered or delayed, I would have to pay for reassembly--even if I decided not to move forward with the repair. This feels like a form of coercive retention, essentially holding a customer's vehicle "hostage" to secure business. When I asked for a reasonable timeframe or even an estimate of how long the process might take, the representative became defensive, abrupt, and unprofessional. His tone escalated, he began talking back, breathing heavily, and acting irritated, as if my questions were an inconvenience rather than a normal part of the repair discussion. To make matters worse, when I calmly pointed out that his behavior was inappropriate and that I planned to speak with a manager and Allstate, he dismissed my concerns entirely and said I could "complain to anyone I wanted." That type of arrogance and indifference toward customer feedback is unacceptable in any professional environment--especially one recommended by a major insurance provider. This shop's lack of transparency, hostile attitude, and deceptive communication tactics are alarming. They appear to intentionally cloud information and pressure clients into staying, rather than providing honest guidance and respect. I strongly urge others to proceed with caution and document every interaction. No customer should feel intimidated, dismissed, or trapped when seeking basic service information. I have since filed a formal complaint with Allstate, and they confirmed that this shop should not have provided incorrect information--a customer has every right to request their vehicle back if there are parts delays and should not be charged for reassembly in such cases.

I needed a damaged headlight replaced on my car. Once I got passed the insurance process, working…read morewith Dave at Crash Champions was simple and easy. They worked out the details with the insurance company. They also set reasonable expectations and was done within the estimated time. I didn't have to pay beyond the deductible, which was great.