Josh was our party coordinator/assistant for my son's 3rd birthday party, and he was absolutely…read moreamazing! He went above and beyond to make sure everything ran smoothly and that we were able to truly enjoy the celebration. From helping with the setup of the party room to making sure everything was exactly to our liking, Josh was there every step of the way. He made sure the kids were having a great time and was so attentive throughout the entire party. And let me tell you--he wouldn't even let me throw away a piece of garbage, LOL! He kept reminding me that cleaning was not my job and that he would take care of everything. I definitely appreciated that because it allowed me to relax and enjoy my son's special day instead of worrying about the little things. Josh was incredibly patient, kind, friendly, and professional. His attention to detail and genuine willingness to help did not go unnoticed. Thank you so much, Josh! I truly appreciate everything you did to make my son's 3rd birthday celebration so special and stress-free. You provided exceptional customer service, and we are so grateful for you!

I've been bringing my daughter to Empire Adventure Park for about TWO YEARS. At one point we were…read morecoming almost every weekend, and I've stayed here plenty of times right up until their 10 PM closing. I have NEVER seen this place run the way it was on Saturday, August 22. We arrived around 7:45 PM and paid FULL PRICE, yet multiple attractions were already closed or had nobody working them. The bumper cars were closed, another attraction my daughter wanted to use had no employee operating it, and the attraction with the hanging seats was basically shut down. Parents were pushing their own children until an employee came over and told them it was closed for the night. There was also nobody properly directing the dodgeball area. Laser tag was closed as well, although I'm not sure if that was due to renovations. Then around 8-something I tried to get my daughter a slushy and was told that was closed too. The MAIN bathroom was closed, so everyone was being directed to the family bathroom, which was absolutely disgusting. What I don't understand is how you can advertise that you're open until 10 PM on a Saturday, charge families full admission, and then have multiple attractions and services unavailable more than TWO HOURS before closing. Their own website currently advertises Saturday hours until 10 PM and lists several of these attractions as part of admission. (Empire Adventure Park) I spoke to the manager on duty because there appeared to be plenty of employees around, yet so many areas either had no one working them or were already closed. I'm not a first-time customer who doesn't know how this place normally operates. I've been coming here for two years, which is exactly why this visit stood out so much. If customers are paying full price, the attractions included with that admission should be available during operating hours, or customers should be informed BEFORE paying that they will have limited access. I have already contacted upper management and requested an explanation and appropriate compensation. This was extremely disappointing, especially coming from a place we have enjoyed and supported for years.

I attended this location for the first time for a birthday party. The laser tag was fun! While the…read morefacility is a little small, the kids really seemed to enjoy the party. The party room was definitely on the smaller side; I'm not typically claustrophobic, but I did feel a bit cramped inside. On the plus side, they had a lot of arcade games to play, and the prices were reasonable. I would definitely return to this location. Asistí a este lugar por primera vez para una fiesta de cumpleaños. ¡El laser tag fue divertido! Aunque el lugar es un poco pequeño, los niños parecieron disfrutar mucho la fiesta. El salón de la fiesta definitivamente era reducido; no soy una persona claustrofóbica, pero me sentí un poco apretada allí dentro. Por otro lado, tenían muchos juegos de arcade y los precios estaban bien. Volvería a este lugar.

We got a Groupon for I think it was 50 min of axe throwing and $20 of arcade games for maybe $70 I…read morethink it was. I appreciated how they had a guy who explained to us how to axe throw (we had never been before) and who gave us some pointers. They also have booze and bar food for purchase. The 50 min is also just how long you get to axe throw, you can pause it and eat or do other things. We thought it was a fun date night though and we especially appreciated how nice they were about showing us what to do.

What a fun spot!! We had the pleasure of catching a little preview of the play area, and the kids…read morehad a blast! The owners were really cool and were showing us around. The guy said he usually likes doing mission based games so that it is more challenging. He has different types of Nerf options for all ages. The smallest ones in our group were 5 and they had no problem handling the reloads. They also have 2 party rooms available for celebrations. They have laser tag next door as well which was said to be quite popular and can get pretty busy. Overall, this so fun! Looking forward to going back.

Cool place to hang with your friends and family. Nice atmosphere, but the Kitchen staff, they talk…read moreabout you as you weren't standing right there

Every weekend, I try and find something fun and different to do with my three daughters (13, 11,…read moreand 9.) We normally go to "Q", however being that we had limited time that day, we wanted to play laser tag, but eliminate the long drive. We arrived at Laser Kingdom around 1pm and found that the open session starts at 1:30, so the kids played some of the arcade games. There was a birthday party there, however they do a great job separating the birthday party and the general public. Sadly, there was no other people in the open session that day, so it was just us four playing, which my daughters actually loved since they had full access to the arena. (We played 2 vs. 2.) The arena is a little smaller than "Q", however the mechanics of playing is easier, since there is no need to run back to your base and 'recharge'. (Just wait 5 seconds and you are back in the game.) - My daughters actually found the experience here more fun than "Q". I found the staff extremely friendly to my kids and myself, and Steve was great. Very personable and accommodating. (There's some comments on here which are very contradictory. He is really super nice at the front counter.) If I could offer any advice or suggestions, it would be the following: - Some of the games in the lobby seemed to be broken and been down for some time (basketball, etc.) - Try and get them all fixed up! - Bring the atmosphere of the arena into the waiting area. I understand it's the waiting area, however make it darker, add some colored lights that move and scan the lobby... The energy should start in the lobby, not in the arena. - Build up a presence on social media... Create a buzz! I know there's a Groupon, however I'd love to see the place jammed with kids playing. My kids had an awesome time, however I had to search this place out... I didn't see any advertisements in my face saying 'this is a must to go and play this weekend!' I have a ton of more thoughts and ideas and would love to share and contribute!

Don't even waste your time spending your money on this place. They had the nerve to try and give us…read moreopen half bottles of soda.!!!! At the end of the party I watched one of the staff members pour the same soda down the sink.. which means it was flat!!!!! disgusting !!! 300+ dollars for what? !!!! Two 10 minute games and the laser guns that sometimes didn't worked. Requesting a refund ASAP! I'm so pist off!! The owner decided respond to my comment. Sir watch your cameras and check the local traffic report for that day. And the party Time WAS NOT EXTENDED!! It was Over in time. So spare me!!! I wish i checked previous reviews before we booked this place. And there is nothing wrong with not wasted food. But at get rid of it before it's flat. AND IT WAS A good thing we didn't order any food . Or else this review would be longer....

Celebrated my son's 9th birthday on July 1st and we all had an amazing time! We went after 1pm on a…read moreWednesday afternoon and luckily we had the place basically all to ourselves except for a mini birthday party and 3 other kids. It was so wonderful we went back to celebrate with his friends at Laser Bounce on July 10 which was even better. Couldn't believe it but we stayed for 6-7 hours straight. Kids had a blast in the ball pit, in the bouncy house and laser tag. 5 Kids & 3 adults enjoyed a large pizza cut into 16 slices, 4 orders of buffalo wings, an order of loaded nachos, and 2 large lemonades (no ice). Almost forgot, kids had mini melts and they were so good, we reordered 2 more near the end of the night. Our kids loved playing in the bouncy house while Ariana, Matthew & Jayden were watching our kids. Leonardo was gr We will definitely come back again this summer and create more happy memories soon. Laser Bounce definitely deserves 2 thumbs up from me!

Came here for a birthday party at Laser Bounce. There's a bounce house, laser tag, claw machines,…read moreand a variety of other arcade-style games. The place is lively and well-suited for kids' parties or group outings. It's a lot of fun and can easily keep you entertained for hours.

We came in today with two of my kids' friends and used a Groupon so they could use the indoor…read moreplayground and the bounce houses. It was a really good deal! They were able to play for an hour, and then we bought two arcade cards for $25 each so they could play the games. They had a lot of fun, and the place was clean and not crowded. It was a very relaxing experience for the parents! Vinimos hoy con dos amigos de mis hijos y usamos un Groupon para que pudieran usar el parque infantil cubierto y los inflables. ¡Fue una muy buena oferta! Pudieron jugar durante una hora y luego compramos dos tarjetas de juego de $25 cada una para que jugaran en las maquinitas (arcade). Se divirtieron muchísimo y el lugar estaba limpio y no muy lleno. ¡Fue una experiencia muy relajante para los padres!"

It was a good experience overall. They organize it by…read morehourly play periods. There are two areas for kids to play. One area is solely for Bouncing, throwing balls, climbing and another separate area on the other side of the building for jumping and playing in ball pits. They also provide laser tag games. There is a huge arcade and what I enjoyed, a mini bowling alley with 2 lanes. Everything after you pay to walk in, must be payed for using a card they provide. So you purchase credits to play all the games! It's a money maker for this place. Also you have a small store where you can exchange tickets for prizes. I think you know how that works, spending a big price on tickets for a small prize in the end. : s My son enjoyed the Jurassic world adventure shooting arcade game and likes the jumping area. I was able to go in for about 20 minutes until I was told by a young staff member there that his boss told him that Adults aren't allowed in that play area. Your miles may vary. W walks enjoyed the bowling alley. Again paid by putting credits on your card using a machine that takes cash debit and credit cards to exchange for points on the plastic card give by the Person at the front after your check in and sign a waiver for your child to protect their asses from any injuries your child may receive while playing there. Was it worth it? Yeah. Would I go back again, probably not. It's good way to kill some time with your kids. But other than that I wouldn't repeat it. My son did get some good exercise in. He's currently 9 years old. Happy jumping !

This place is great! Our first time here, my grandkids loved it. We had amazing encounters with all…read moreemployees accept for ONE. The Hispanic male at the food court was rude, but we didn't let it stop us from having a blast. The guys and girls who monitor the kids were incredible, interacting and playing with, every group of kids. Worth the money 100% I would absolutely recommend!

I saw Thrillz Atlanta advertised on social media and was genuinely excited to bring my son there…read morefor his birthday with some of our family and friends. Unfortunately, after our experience, I feel like there are several operational and safety issues that need to be addressed. About a week before our visit, I started seeing posts on social media showing extremely long lines. I initially considered booking a birthday party, but since I didn't have 10 kids, I felt like paying for a full party package would be a waste of money. Instead, a few days before our visit, I went online and made a prepaid reservation for 12:00 p.m, including spectator passes. We arrived around 11:40 a.m., which was 20 minutes before our reservation. Despite having a reservation, we did not make it to the check-in counter until approximately 12:35 p.m. What really bothered me was that when we finally checked in, our time was started based on our original 12:00 reservation time. We had paid for 120 minutes, yet through no fault of our own, we had already lost a significant portion of that time standing in their check-in line. I felt cheated out of something I had already paid for. I do want to make it clear that the employee who checked us in was nice, efficient, and patient with everyone. I had absolutely no complaint about her. In fact, throughout our visit, most of the employees we encountered were pleasant. My issue is with the overall operation, organization, and setup of the facility. The parking situation was the first indication of the problems. The parking lot does not appear large enough to accommodate the number of people this facility attracts, especially when other functions are taking place in the area. It was extremely congested just trying to get into the parking lot. The reservation system also did not make sense to me. According to the website, a reservation was required, yet when we arrived there were two lines--one for reservations and another for walk-ins. Even the reservation line was extremely long. If customers have prepaid reservations for specific times, there should be a more efficient process to get those customers checked in so they are not losing time they have already paid for. The stickers were another issue. The stickers placed on us came off extremely easily. I repeatedly had to pick them up from the floor and make sure the children still had theirs on. I repeatedly had to pick them up from the floor and make sure the children still had theirs on. The raffle-style tickets being used for laser tag also need to be reconsidered. Those tickets are flimsy, easy to lose, and are the same type of tickets that can easily be purchased online. How are children expected to keep up with a small paper ticket while they are jumping, playing, going down slides, and getting on rides? We were also given cards that were supposed to be stamped for each ride. However, the facility was so busy and the staff appeared so overwhelmed that our cards were not stamped most of the time. If the card is being used to control or track ride access, there needs to be a better system and enough employees to consistently enforce it. One situation in particular really bothered me. I was standing in line with the children in my group waiting for a ride when a staff member brought two people to the front and allowed them to go ahead of everyone who had been waiting. One of the children with me was even asked to get off because the seat was needed for someone else on the Grave Digger ride. When I asked what was going on, I was told they had paid for a party and had "paid a lot of money." I responded that I had spent a lot of money too. My group consisted of 8 adults, 7 children, and 2 babies under the age of 2, and by that point I had spent well over $1,000 on this birthday outing. I ultimately had my group get off the ride because I wanted them to be able to ride together. That made the situation even more disorganized because the employee then had to get my people back off, allow several other people in line to ride, and then put my group back on so they could ride together. It held everything up unnecessarily. he food and dining area were another issue. The food line seemed to be going in every direction, and there was no organized waiting area. After ordering, it took approximately 25 minutes to receive our food. At one point, the register system went down, so employees had to begin emailing receipts. People were everywhere in the dining area, and the entire setup felt chaotic and overcrowded.

We celebrated my daughter's 10th birthday at this location, and she chose the 'Bounce and Laser'…read morepackage. We were allowed into the room 15 minutes before the party started to set up our decorations, including tablecloths and balloons, which made the space look great. The staff member was very nice, and we had two people assigned to help us throughout the event. The kids started with 30 minutes of supervised jumping and had a blast! Afterward, we headed to laser tag; the TVs weren't working, so we couldn't see the scores, but the kids still had a lot of fun. Then, we went to the party room for pizza. The two staff members seemed to be struggling a bit, so I offered to help out, but my guests still had a wonderful experience and no one complained. A tip was already included in the package, but we gave the staff a little extra on the side for their hard work. Once the party ended, the kids were able to stay and play in the arcade for a while. Choosing the 7:00 PM time slot was perfect because the place wasn't crowded, we practically had the whole facility to ourselves! I would definitely recommend this place for parties, especially for older kids. Celebramos el cumpleaños número 10 de mi hija en este lugar y ella eligió el paquete de 'Brincos y Láser'. Nos permitieron entrar al salón 15 minutos antes de que comenzara la fiesta para decorar con manteles y globos, y quedó muy bonito. La encargada fue muy amable y tuvimos a dos personas del personal ayudándonos. Los niños empezaron con 30 minutos de saltos supervisados y se divirtieron muchísimo. Después, pasamos al láser tag; las televisiones no funcionaban, así que no pudimos ver el puntaje, pero los niños se divirtieron igual. Luego fuimos al salón para la pizza. Los dos chicos del personal parecían estar batallando un poco, así que me ofrecí a ayudar, pero mis invitados tuvieron una excelente experiencia y nadie se quejó. La propina ya estaba incluida en el paquete, pero aun así les dimos algo extra por su esfuerzo. Cuando terminó la fiesta, pudieron quedarse un rato más jugando en las maquinitas (arcade). Elegir el horario de las 7:00 PM fue un acierto porque no había gente; técnicamente tuvimos todo el lugar para nosotros, lo cual fue una gran ventaja. ¡Definitivamente recomiendo este lugar para fiestas de niños más grandes!

Booked a party and a month before party they sent an email indicating they're closing due to losing…read moretheir lease and due to legal issues could not refund my deposit I paid to hold my party.