The bad: They say breakfast is included. What they don't mention is it's included only if you're a Hilton Gold or Diamond member. We weren't so breakfast was $18.95 per person. We doordashed McDonald's instead. There are no microwaves in the rooms. So your options for hot meals were using the restaurant downstairs which is pretty pricey, using Doordash or going out to eat. The good: Beds, including sofabed,, were extremely comfy. Staff was pleasant. read more

I stayed here last night and had a terrible experience. Within minutes of sitting on the bed, I saw what I believed to be a wood cockroach crawling on the curtains. I immediately reported it to the front desk, but I was told it was "just a cricket." Based on my previous experience working in pest control, I did not agree with that assessment. The room also felt sticky, dusty, and poorly maintained. I was so uncomfortable that I didn't even take a shower or eat anything while I was there because I just wanted to leave. Honestly, I felt like I would have been more comfortable sleeping in my car than spending another night in that room. For the price, I expected a clean, well-maintained room, especially at a DoubleTree. The lobby and market area looked nice, but the guest room was a completely different story. Unfortunately, this stay did not meet my expectations, and I would not stay here again. read more

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IF YOU ARE A BUSINESS PERSON, DO NOT STAY HERE! I called about a month ago and the front desk told me that the place would be quiet because it is off season. Well, it was not! Place was like a Cancun resort with all types of families, kids, pets, etc., everywhere. There is no quiet room because you are either facing the freeway 99 or facing the pool with very, very loud people who actually have buffets outside while their children play. I tried to talk to Lisa Pacillas who was the manager at the time to ask for a refund because I basically checked out and went to a nearby adult hotel (Katerina). The manager was MIA the whole day and I just gave up after leaving a message at her cell phone at 530 345 2491. SEND YOUR WORST ENEMIES TO THIS PLACE. I GUARANTEE YOU THEY WILL SUFFER. read more

We checked in super late, but was able to use the digital key through the app to access the room without having to go to the front desk, so that was nice. We ended up stopping by the desk later and were given our warm chocolate chip cookies. Yum! The room was clean and we had no issues. There were two makeup remover wipes in the bathroom, which was a nice touch. We checked out through the app. read more

Positives: nice bar and eating area, hotel is clean, large, great staff, helpful, friendly, and professional, full pool and hot tub that comfortably fits up to 6 even though it's zoned for 8 Negatives: no tub in the room, small for a suite, window curtain mechanism odd, a guest kept shutting off the hot tub so the staff had to reset it. It was frustrating and took time to be reset. Breakfast is included for Hilton club members and we didn't get that information until the last day of our staff and the staff were not sure of it either. read more

DoubleTree by Hilton Chico - Breakfast for around $11 - Hotels Near Me - Chico, California

Great experience overall! The property is well maintained, the rooms are updated and clean and the staff was great! Parking is ample and they have everything you pretty much need on site. If I'm in Chico again, I'll be back! read more

We stayed here for two nights, and overall, it was a pleasant experience. The hotel is very clean, and everything in the room worked well. The staff was friendly, and we felt comfortable during our stay. The amenities were up to par, and the location was convenient for our needs. It felt like a solid choice for a short stay. However, the jacuzzi was a bit of an issue. Since it's February, we decided to use it twice, but the bottom of the jacuzzi was very slippery, which made us feel unsafe. I nearly slipped and fell in both times we used it. It was definitely a concern and something the hotel could improve to make the experience safer and more enjoyable for guests. read more

DoubleTree by Hilton Chico - Outside - Hotels Near Me - Chico, California

The DoubleTree was our first stop on our roadtrip. This DoubleTree is an older, yet remodeled property. We were checked in by Brianna. We were upgraded to a pool view room. However, since it was on the second floor, my wife rejected the upgrade and instead were given a room with a great view of the roof along with the solar panels up there. Not a big deal since we arrived late and it was too dark for us to see anything and left early the next day. The room itself was adequate. It had a king bed as we reserved. There was a large screen TV. It had a lot of table space for work. There was no clock in my room. Management said that there is normally a clock there. The bathroom was normal for a hotel. The shampoo, conditioner and soap were from Crabtree and Evelyn. Breakfast is complimentary for Hilton Gold and above members and was served downstairs at the Sycamore Tap and Table. Gold members and above are given $15 in dining credit where you could either choose the buffet, or the menu. Overall it was a good one night stay. I was able to get a good night sleep to drive the next day. read more

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The staff here is wonderful. Leslie was so helpful with an issue I had with the restaurant. I assumed the buffet breakfast was complimentary. When a restaurant member handed me a check I was confused. Both hotel and restaurant staff treated me with respect and I had no problem paying the bill as it was my mistake. Good job to the managers who trained their team members! I will stay here the next time I come to Chico. read more

Visiting family in Chico, CA - this hotel priced reasonable. Although, bathroom small... It is clean and seems newly renovated. The room...good size and fortunate to have at least a pool and solar panels view. Good to know... management conscious of environment as well as saves in electric consumption. The staff are very nice and welcoming. Easy access and close to shopping area. If you are visiting Chico, CA... highly recommend to consider. read more

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Front desk was very nice when we checked in. Our room smelt so much like chemicals, had to leave the window open. In fact a day later my suitcase still smells. Bathroom floor was tacky, shoes kind of stuck. No extra blanket in the room so used a towel because it was a cool night and the heater made so much noise. At breakfast the eggs were cold, nothing too appetizing. Don't usually complain but this was bad, won't stay here again. read more

All I know is that this very rude & racist Mexican girl called my phone this morning accusing my husband of stealing borrowed iPhone charger on Saturday night at the Hilton Double Tree in Chico, CA. This woman was very accusatory, insisted he did not return the charger, it was not in the room, not up front, so he must still have it. My husband went to the front desk Sunday morning to check out & dropped the charger off at the front desk. We have a multiple chargers at home, we don't need to STEAL one from the lost and found. My husband could not remember the name of the person he left it with he's 78 years old & regardless this woman spoke to us in a tone that deserves termination. UNBELIEVABLE. I asked this young lady multiple times to speak to a manager, asked the managers name, asked her name, she refused to give me any names, put me on hold multiple times, never came back, hung up when I tried to call back, left me on hold again, never got the manager. I AM OUTRAGED THAT AFTER GROWING UP IN AMERICA WITH EXCELLENT CUSTOMER SERVICE WE HAVE TO NOW PUT UP WITH PEOPLE THAT COME HERE AND TAKE OUR JOBS & TREAT US WITH TOTAL CONTEMPT. We stay at this hotel ALL THE TIME. Never have we been treated with such suspicion & total disrespect by a staff member at a Hilton property. NEVER. I WANT HER FIRED. read more

DO NOT STAY HERE DO NOT STAY HERE!!!!!!! I would give it a zero star rating if I could. BUGS BUGS BUGS in my room and no apologies or any sort of like 'man this is not ok', and/or 'we are sorry for the inconvenience.' NOTHING for my having to switch room at 10:30pm at night AND they expected me to drag all my luggage at that time of night to the front desk. Hilton name should be ASHAMED of themselves. WORST STAY EVER!!!!! read more

Well i'm usually pretty easy to please. So I'll start by saying I was greeted at the counter very nicely,but not when i checked out. Check in with very easy. The room was pretty clean OTHER THAN THE BOOGER , THAT WAS ON THE MIRROR. My problem is i was looking around for coffee or tea,Like most other hotels and I didn't see any so I walked over to the bar, big mistake cuz I thought it was connected to the hotel but they're separate. They're lacking customer service skills there,not very nice.And i askd them where the tea or coffee was , and they said they didn't know , and I said well , "I probably have some in my room". And they said they didn't know they've never seen the rooms. They she said she had some tea.So I said, what kind? so i chose black tea, and chamomile tea? , she gives it to me and then rather loudly says six dollars. I'm thinking , where am I at two tea bags are six dollars. Then I handed her my cup.She was gonna give me some hot water,And she goes do you want me to put it in the cup and i'm like , yeah , it was just a really awkward. It didn't feel like the customer service at the hotels i'm used to .It felt kind of off.. Then I went to my room to find the exact same tea in my x small room Anyhow, I had a reservation for a week next month . I switched it to the Hilton Hampton over by the mall because i'm very comfortable over there and they have tea and coffee and a nice breafast they're super nice and no rude bartenders. I understand it's a bar attached to a hotel now. when the bar is like feet from the check in counter , it's deceiving. I guess I just like it when everybody's real nice and friendly.It doesn't feel like you're being overcharged for teabags , etc. I just wouldn't recommended staying here. Ok thats all read more

I've been staying here forever, back in the Holiday Inn days, well before it became a Doubletree. Since it became a doubletree, it's super nice. They renovated at some point and rooms are modern, the downstairs is a nice hangout spot. They have EV chargers but it's excruciatingly slow so I'd go elsewhere for that. Location is convenient to all of Chico. read more

In mid July, drove into the Hilton Doubletree in Chico California, without reservations. Since it was not during a school move in/out or holiday, they actually had a room at a reasonable rate. Paid $120 with my Auto Club discount. Yay! Pros: Great front desk service Nice size room, with a large King bed and TV. Room included a refrigerator and coffee maker. Bathroom fixtures were nice, shower was huge. Staff working in the lobby restaurant during dinner and breakfast were very, very nice! Cons: Room 427 was far, at the end of a long hallway. The door lock was really bad, it had obviously been forced open at one point. There was a huge gap between the frame and lock.. way to wide to the point i considered asking for another room. (But didn't want to walk all the way back.). The door handle was also installed improperly. You have to lift up on the handle instead of push down. I asked them to repair the door and handle at check out the next morning. (Front desk staff said, oh we have a lot of handles where you have to lift up :). See pic of door gap. "Note: My room 427, was the only room down the entire 4th floor hallway that had the door gap issue. " Air Conditioner was extremely loud, and no way to control it. read more

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Stayed here because wanted a place with a hot jacuzzi to relax in. The jacuzzi was cold when we got there. I told the front desk and they said they would make a note of it for the morning maintenance person. It was still cold in the morning at 10am. Told them again about it and still not fixed. This was very disappointing. Room was fine with comfortable bed. I hope they can resolve the jacuzzi issue read more

Overall, I had an average experience for my one night stay here. There is tooth brush and tooth paste available upon request at the front desk. The hotel has sanitizing wipes in their lobby and there is free parking. I heard DoubleTree is known for their complimentary warm cookie, I wasn't offered one during check in, but I asked later on and they gave me one. The cookie was good. Unfortunately, there is no complimentary breakfast and no microwave in the room. During the day, the weather is in the 90s. The thermostat for the AC unit in my room wasn't working but good thing the manual setting on it still worked. During the evening and morning that I was there, the business center with two computers were not working and couldn't print. read more

DoubleTree by Hilton Chico - 1 king bedroom - Hotels Near Me - Chico, California

Got a suite and it didn't have a microwave. Called in advance to get a quiet room and it was loud and bright from the parking lot light blazing into the room. Didn't sleep well. read more

Do not book through 3rd party. You won't get the room you book. You will get whatever the hotel gives you and then when you bring up the issue they blame it on the 3rd party, so you contact the 3rd party and they blame it on the hotel. Staff was rude and lied to me. Then they lied to the 3rd party agent and said I never raised any concerns about the booking, when I did upon check in and the next morning. read more

So really everything about the hotel was what I would say " perfect" until it got dark and I saw at least 3 different roaches in the room And that was it for me !!! All the goodness was gone . I could barely sleep because I felt like. If there was 3 there was probably more . I felt like they were going to crawl on me in the bed !!! Not COOL at all ! Take care of pest management and I realize roaches are part of summer but if I can manage it in my home , then so should a hotel . Just saying!!' read more

Every now and then the universe makes sense. Like when you check-in at the DoubleTree by Hilton Chico, and Tess greets you with a warmth and kindness. From there, you find a renovated room and nice bathroom which are way above average. The fitness room is well appointed and clean. Excellent property! 5-stars! read more

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I have stayed at literally thousands of hotel all over the US, this is the first time that I had to pay for breakfast. The price was ridiculous, $37.95. The food was bad, the scrambled eggs were over dry and tasted terrible. I ended up not eating them. There was not much left to eat. I gave two stars because this hotel is a huge maze and you have to walk long hallways more then one to get to your tiny room. The room was clean. We had to park in the back of the hotel. I will not be staying at hilton or any hotel owned by hilton again. I could have stayed at the best western for less and had a normal sized room and free breakfast. I just stayed at best western two weeks ago, and it was excellent. read more

This visit we were in room 427 and it's showing wear and tear unfortunately. It's still a go to hotel at this point, but it's not getting 5 stars this visit. There was also an issue with the morning lady giving us the diamond credit after the young lady at check in told us we had credit. It got fixed as we knew it would, but it sucks to be made to feel the way we felt in front of a line of people. Again, we will stay again and still recommend it! read more

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Staff Alyssa is FABULOUS. From the moment we walked in, she was joyful and full of help. We really Appreciate you Alyssa Thank for your Excellent customer service. read more

DoubleTree by Hilton Chico - Warm delicious cookie. - Hotels Near Me - Chico, California

Stayed here last night, the shower has complimentary shampoo, conditioner and body wash. Shampoo and body wash were empty upon arrival and I didn't notice the bottles were empty until I was in the shower already. It looked like someone also took the last tissue in the box and tried to make the tissue box look full, but there was literally only a single tissue in the box. So I had no tissues, no shampoo, and no body wash. Also, there are no complimentary waters at this Hilton with your stay and the prices for a bottle of water is $10 a liter. So if you like coffee, they do offer coffee in the morning but you're still spending almost $10 a liter on water. Overall, blah. read more

DoubleTree by Hilton Chico - $7 a liter for Costco brand water. - Hotels Near Me - Chico, California

I'm a Hilton member and this location has been one of the best. I'm not sure where a 2 1/2 star ratings come from! Do people expect the Ritz Carlton and a bargain price? Rooms are great and the restaurant is fabulous. The bartenders make great drinks, I recommend victors olds fashioned, mai tai and Cadillac margarita(s) Give them a shot, you won't be dissatisfied, unless you're impossible to impress of course. read more

Okay so I was lucky to be able to use my Hilton points for the Chico State Graduation and get into this hotel in first place. Now this isn't at all a fancy hotel but you know the room was okay, the AC worked fine, the shower and bath were okay too. The room is small so 2 people are cozy in it but this is a-okay and gave us what we needed. Bonus as Gold member you get $15 credit or more points and they had a covered roof with electric car chargers for free. I was pleased to put my hybrid S-Class mercedes out of the sun and able to get a full battery charge for high quality chargers (ClipperCreek same ones I have at my house) for no charge. Overall if I had to come to Chico (doubtful) I would stay here again. read more

Front desk, first impressions, she did not want to be there. Help with your bags, help yourself to a rolling cart. Room service, nope they are not having it. Going to the restarount at 4, nope not open. Stay somewhere else. read more

Arrived just prior to midnight and a young man was very helpful and informative. I was impressed with his Customer Service. Unfortunately, he told me that breakfast would be served from 6am-10pm, I arrived at 9am to find a note saying no breakfast today. Very disappointed. I was looking forward to a nice breakfast as I had just recently stayed at DoubleTree and they cook breakfast to order. I did ask to see if they would give my my Hilton points (normally you're given a choice between breakfast or points at DoubleTree hotels). They said I would get my points. Very avg stay. read more

Tried to charge me double for breakfast than was listed on the menu. I ordered bagles and I got 3 baby ones. read more

DoubleTree by Hilton Chico - I ordered breakfast bagel and they brought me out 3 half mini kid-sized bagels. The restaurant staff charge double the price on the menu. - Hotels Near Me - Chico, California

The place is ok.. 4 stars because of the friendly housekeepers . Just don't get the room by the laundry because it gets noisy. read more

DoubleTree by Hilton Chico - Top of the line safe stand - Hotels Near Me - Chico, California

We've stayed at a few other double tree hotels in Oregon-Washington on this trip that we're nice and clean. Note to self spend 50 bucks more to stay somewhere else. this one has dirty carpets and there were used towels with pubic hairs on it when we arrived in our room. read more

**UPDATE** One extra star for the manager who called to apologize today. Times are tough and no one wants to be working in a place that is understaffed. Corporate needs to try harder. read more

The rooms are clean, and it's got ample parking. Easy to get in and out of. The front desk clerk was pretty annoyed that we asked to transfer our points to my husband's account even though I made the reservation. She actually rolled her eyes at us when we asked for two cookies so my husband could gave one too... but maybe she was just having a bad day. read more

From the moment I walked in, I felt comfortable. The staff is really on top of everything. The room was perfect for rest and clean up between functions and events over my 4 night stay. I only planned on staying 3 nights but needed to stay an extra night, and it was easy peasy! They kept me in the same room at a great rate. The buffet breakfast was delish and worth the $15. I am extremely happy with my stay and will stay here again if I am ever back in the area. read more

Air conditioner heater didn't work Spa green. Didn't work Dogs allowed in all rooms. No pet free rooms Extreme high theft area and no security Pet motel. read more

The guest rooms here were nice, average pet-friendly hotel. I was here for a conference, and the staff was very attentive and ensured that our needs were met. The facility was clean, they were also very kind to the attendees. They were able to accommodate me for early check-in and floor preference. Would absolutely stay here again if I found myself needing accommodations in Chico for the night. read more

I can't say I had any real problems with the hotel overall. Had it not been a Hilton, I would say it was fine. Hilton, however, has a reputation that this hotel did not meet. I'm trying to recall if I have ever been in a Hilton other than this one that did not have a microwave. The door to the room did not close on its own and the door to the shower leaked. The room itself was rather dark, and I thought maybe it was just me until another guest made the same comment. The clock beside the bed had a huge plug, which meant you could not plug anything into the outlet beside it. While I do not need my room cleaned every day, there was no notice that it would not be cleaned and it wasn't for two days. The room is smaller than average as well. The staff were exceptional, though, making extra efforts several times to accommodate us. If you want a decent hotel, this one works just fine. If you want a Hilton, you probably won't be satisfied with this place. read more

Friendly very accommodating staff. Clean and recently remodeled rooms. Above average for a 3-star hotel.