We have really enjoyed our stay at the holiday inn. My husband and I decided to stay in Chico as we were getting ready for the birth of our third child. We were having to go back-and-forth to the hospital for induction reasons.. When I called to make a reservation, whoever I spoke to was very kind and accommodating, and was able to get a King standard room on top floor and a quiet area so we could all get lots of good rest. The room.. very large. We were quite impressed with the layout, thoughtful design and how large the room was. We've been in plenty of hotels, and this is the first time I've ever seen a standard room as big as this one. The staff overall was really nice and accommodating. Some went above and beyond while others just did their job and that's fine too. Breakfast... It was really nice to have it available especially because we had to get up early each morning to head to the hospital. I do wish consistency was a little bit better. The first morning we had scrambled eggs, which were not the best and I didn't care about the potatoes. They didn't have much flavor. But the bacon (1st day) was good and the cinnamon rolls were good and so were the pancakes. I also liked that they had lots of other options. If you didn't care for the hot options, they had fresh fruit, milk, and juice, oatmeal, bagels, and muffins, etc. They had coffee, hot chocolate, apple cider, and tea, ready to go The second day was a little bit puzzling, but I enjoyed breakfast better. I preferred their cheese omelette, turkey, sausage, hash, brown, and biscuits and gravy on the second day . The other interesting part was the bacon on the second day was very different than the bacon on the first day. I think if there was more consistency with quality than I think customers Would appreciate it . Cinnamon rolls are pretty good though! They offer laundry services so bring quarters and they offer detergent in their little shop. They also have a pool and a gym. Overall, the hotel was really quiet inside and outside, even though you're by lots of other building buildings. There are plenty of places to walk to and go eat and there's a major grocery store next-door. Our hotel room had refrigerator and microwave. Everything looked clean and very updated as it is a new hotel. The biggest takeaways from me was the size of the room in the layout, some of the breakfast items, and some of the staff were very accommodating. The only Con I really had was the inconsistency with breakfast and the quality. But for not having to pay for breakfast, I thought it was a good deal. read more

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Recently they changed price on EV charger. Previously it charged a certain price per kW hour like most places. Charging my car to full would be about $17. Now they added a charge of $5/hr on top of the electricity charge. What normally cost me $17 was $80!! :( read more

It's almost a higher rating, but when I really think about how management and the breakfast cook handled the situation with the eggs, two stars is generous. The breakfast was honestly one of the worst I've seen at a Holiday Inn Express. The eggs were horrible--dry, overcooked, and clearly picked over. They were picked over because they were so dry. By the time I got to them, there was barely anything edible left. What made it worse was management's response. The manager didn't seem interested in taking any accountability at all. His only explanation was, "This is how it always is, and no one ever complains." That's not an acceptable answer. I paid for a stay that includes breakfast, and I wasn't able to get a proper meal or even the protein I expected. The fix was simple: make more fresh eggs. Instead, I was left disappointed by both the food and the lack of hospitality. I've stayed at many Holiday Inn Express locations, and I've never seen such a poor breakfast setup or such a dismissive response from management. Very disappointing experience read more

I'm k I'm not saying this was like a five star resort in Hawaii but tbh this is EXACTLY PERFECT for what we needed for the weekend. The location is close to food- grocery shopping and Starbucks nearby. The kids LOVED the indoor pool which also meant they didn't need sunscreen. The gym was perfectly adequate (standard hotel gym w standard equipment). The complimentary breakfast in the morning was legit stellar. They had a pancake machine that fascinated the kids to no end. The options were quite impressive. I wish they had decaf coffee - but I'm usually the only person that wants that. The room was clean and ready upon arrival. Nice bathroom. Easy fold out sofa w sheets in the room (I hate when you have to call down to the front desk to get spare sheets). A definite win! read more

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HOUSEKEEPING is a nightmare and doesn't even listen or respect the management! I am a long term staying (months) staying here for work assignment. After complaining to front desk, 1st week, housekeeping supervisor 2nd week and then even the manager 3rd week! NOTHING HAS CHANGED! I run out of soap, toilet paper and fresh towels weekly! We agreed on just 1 day a week for a full clean. Example: Change bedsheets, clean towels, vacuum and replace towels BUT STILL NOT BEING DONE! Weekly I have to go to front desk and ask for towels, toilet paper and soap,ect. It's a shame that employees are allowed to not do their job constantly and not listen to management! CHOOSE A DIFFERENT HOTEL or check out an air bnb! That's my next step! Don't waste your time here if you're staying more than 1 day, move on! read more

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I stay at a lot of ihg hotels and they can be a little hit and miss, but this one never disappoints. I especially like that they added a hash-brown to the normal breakfast. Long over due. Good location but a little out of the way from the brewer. But handle bar is convenient has everything you need. read more

We were in town for just one night to go to a family party. It was my husband & two boys and wanted something with space and breakfast. This hotel far exceeded my expectations. The room has a crazy amount of room, perfect for my boys to run around in and not break or hurt themselves (even though they did in face hurt themselves but besides the fact, not the hotel's doing, just a toddler and seven year old doing their thing). The bed's were clean and comfy, water pressure in the shower was amazing, loved the Dove brand soaps and lotion. I forgot my toothbrush and the very sweet staff at check-in gave me a complimentary one. Check in was smooth as was check out. Area was quiet. Hotel is in a great area next to winco, food and the freeway for convenience. It being just a Holiday Inn, it felt a lot better here than a lot of other higher end hotels. I couldn't recommend this hotel enough! read more

We stayed at this hotel the weekend of 4/6 and it far exceeded my exceptions as I have always had hit or miss experiences with IHG hotels. I was greeted with a warm smile at the time of check in. The girl at the front desk acknowledged my preference of a room not close to the elevator! That honestly impressed me. The lobby, elevator, hallway, and room were clean and smelled fresh throughout. Room was fully stocked, and the beds were comfortable. We had no issues in regulating the temp in the room. My husband is usually the picky one and he enjoyed the stay. At the time of check out the gentleman at the front desk was on the phone, I did not bother him I just simply placed keys in their "Departing Guests" container. We will definitely be staying here once again. read more

Pros Customer Service This was a wonderful stay! Tilly, the manager, from the start was very informative about the area, provided superb customer service and even gave us directions to get a rental truck! It didn't matter the hour of my questions, the staff here were amazing. Heaven, answered the phone and in person was very attentive to my needs also. Shane also was helpful and wore the coolest mask!!! Our flight was delayed and they also assisted in granting the necessary checkout time available. Breakfast Breakfast was available daily and a live person helped serve it. The patio is covered and absolutely beautiful to sit on while eating. Parking Plenty of parking available, quiet area and rooms. Refrigerator (small regular hotel size) in room and grocery store within walking distance. In driving distance is other stores. Cons Due to covid, housekeeping did not service the rooms during your stay. After 5 days they will...but we stayed 3. We had to place trash in trashcan in the hallway. In their defense, it is kept very clean and emptied regularly. Overall, wonderful experience! Staff, room, bed and time to relax after work. Will come again!! Tilly you are such a Blessing!!! It is obvious how great leadership drives such an amazing team. Looking forward to coming back! See you again! read more

Holiday Inn Express & Suites Chico - Check in is Personalized - Hotels Near Me - Chico, California

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The best Holiday Inn Express I've ever stayed at. The staff here was so friendly and welcoming. We are not from the area and they gave us some really good suggestions of places to go to. The room was very clean and everything seemed updated. the indoor pool was also really nice since it was blazing hot outside during our stay. read more

Nice value focused family friendly hotel. We were enroute to Lassen and decided to stay here. Very comfortable hotel and room that was well stocked. Room had individual AC units which was good. Buffett breakfast available in the morning for pickup at the reception, it was filling and had variety. Staff wore masks and so did most customers. Bonus was the charge point electric charger to charge my electric vehicle overnight. They are so close to a major supermarket, Target, Chipotle and so many other shops. Very central location overall and would recommend staying here anytime. read more

I have been a Yelp user for many years and wanted to start off my new profile at the Holiday Inn express in Chico, but was very disappointed... it was a very clean, nice place, but it was staff at front desk that really ruined my stay. it started when I went down and asked for an extra pillow and a bald employee with glasses said he would get me some pillows, which was excellent, but I waited for more than 10 minutes in the lobby, but what was most disturbing was when I went to the front desk and looked around the corner I saw the same bald front desk, employee, kissing another employee, a woman with colored hair and a blue shirt .I requested to speak to a manager after I saw that, but the bald employee claims he was the manager I hope not because that was really unprofessional to see. but at least I got my pillow and breakfast. I would not recommend this place to stay sorry read more

I travel constantly and this hotel is outstanding! It's exceptionally clean, staff is very friendly, rooms are comfortable and breakfast choices are abundant. They also have an indoor heated pool and fitness center. I'm appreciative of all of the work that goes into making this hotel sparkle and shine for its guests. read more

We stayed here for Parent / Alumni weekend at Chico State and it was a perfect place to stay. It's about a 10 minute car ride to the campus or downtown Chico. We used Uber several times and with tip one way it was around $14.00. Good size rooms, comfortable beds and very pleasant staff. The included breakfast buffet was also a huge plus. We would definitely stay here again. read more

First time here but would definitely stay again. Very clean and maintained hotel and property. Comfortable beds for sure

It started with the warm welcome of Miya and Cami :) While I was trying to get checked in, Miya realized that I booked the wrong dates, but she was able to fix it without any cancellation fees since I booked it on Booking.com Tilly was also there, and she stepped right in very gracefully to help us out, and she did amazing. I noticed that Tilly has excellent leadership skills, too - when she showed Miya how things work, she went over everything step by step with her. Tilly and Miya ended up fixing my booking, guaranteeing the King Suite that I originally booked, AND Tilly signed me up to be a member of IHG Rewards :) Cami was also very kind, sweet, and helpful. There is a Dream Team, and I love that for all of them. More kudos to both Tilly and Miya for booking my room at a cheaper rate than what I had from booking.com - so please make sure you check the hotel's website before booking anywhere else, as they have way much better deals. The suite was spotless and inviting. It felt so cozy and comfortable. It was rather spacious enough for all of us. The toiletries are the GOOD stuff from Dove And to add to the best things, there were makeup wipes too! That was the cherry on top because I always forget my makeup wipes. The swimming pool was pretty warm on our first night, but it got cold on Sunday morning - it was still pretty nice tho. The breakfast buffet was pretty good - I was super happy to see egg whites omelets with veggies for a healthier option(s) The only thing I disliked or appreciated was not having our rooms cleaned as we were told. On our way out on Saturday morning, I stopped at the front desk to request our rooms to please be cleaned; the gentleman there stated as long as we didn't have the DND sign, the room service would be there to clean it. He also wasn't speaking clearly, and in all honesty, he doesn't have the front-office personality overall. He seemed a tad annoyed and very flustered whenever we asked him for stuff like extra conditioner because we ran out. Clean towels since we didn't get our rooms cleaned, or when I grabbed eye drops and they didn't take wireless pay, he stated that they only take cash or card and didn't seem to be interested even to bother asking if we'd like to add it to our room bill. He made zero eye contact as well, and he overall seemed irritated that we interrupted him doing some computer work. But I'm sure he's trying tho. In my professional opinion, I can see him as a better fit for a back-office role :) We originally booked for one night but ended up extending our stay for another because we genuinely enjoyed our overall stay. Thank you all so much for making our experience fabulous. I'm sure we will come back for more rugby games for our kids :) read more

I'm giving the hotel 4 stars because the room was very clean, the bed was totally comfortable and it was quiet. I did have some problems so here we go... We stayed here Saturday night for one night. We checked in at 5:45 pm. I couldn't find the hotel because all the parking lot lights and hotel sign was not lit. I complained to the front desk and they said "sorry it's on a timer". It's 5:45 pm in February, not November when the time changed. I would have understood that but not in February. It was pitch black in the parking lot. I didn't feel safe at all. We went to our room and came back out at 6:08 pm and on the way to the car all the lights magically came on. It made a massive difference. I don't understand how no one at the hotel thinks that is a problem. We went out to dinner and came back at 10 pm to find out that the heater was broken in our room. The front desk person checked and gave us the option of moving to a different room or having the facilities come to fix it. We moved because I wasn't about to wait for someone to fix it. read more

We stayed here the night of August 1, 2024 and again on the night of August 9th. The rooms were modern and very clean. The location was optimal for us as it was close to a Tesla Supercharger and Highway 99. Breakfast was good and well within expectations for the hotel and its competition. It's just a short drive to downtown Chico if you like local (non-chain) dining options. read more

Needed a convenient place and overnight stay for a ceremony we were attending. Check in was very simple and the receptionist was very friendly. All stays included a morning breakfast which was amazing. This breakfast would have easily cost us $20 each at a restaurant, with prices today. Room was spotless and very quiet. The gym was small but had all the necessary equipment. I commend the staff and management. read more

Have stayed here many times very clean comfortable bed and pillows. However this time the breakfast was way below standards, omelettes were rubbery and not warm, bacon cold, hashbrowns under heat lamp next to the the cinnamon rolls were good. Sausage gravy extremely spicy with too much black pepper and not edible. Joy, Makayla, and Bailey were great, thanks. read more

Surprisingly nice hotel. Super well maintained, clean pool and nice staff. On top of that the hot breakfast in the morning is pretty good too read more

My experience at hotel was a complete nightmare. Upon arrival I noticed two staff members not wearing masks and a sign saying they did not clean rooms daily. I expressed my concern due to the ongoing pandemic and asked the front desk employees to please wear a mask as me, my 71 year old mother and 3 year old son were at the desk. Not only did they refuse, they were extremely rude and call me and my mom the "C word", cancelled our reservation and shouted at us to get the F out. I learned that my reservation that I called to book directly at the hotel was sent to a third party - hotelplanner.com without my consent and they refused to provide a receipt of my cancellation. The level of disrespect was atrocious. Complaints have been filed and I will be following up with hotel management. read more

Friendly staff and pretty good breakfast for it being free. Rooms come with a good sized fridge and showers are huge. The hotel is also in a decent area tucked in the back of a nice plaza. We would stay here again. read more

Rooms were very clean and well stocked!! As for the reception area very bad!! No friendly greeting when leaving or entering. We checked in at 3 and still had to wait for room to be ready. She didn't give any info on th breakfast or how you had to use your card to turn lights on in the room. Although she did offer Info to the customer before us on breakfast,the 2 that were working when we checked in was gossiping about the place other employees very unprofessional!! Made me very u comfortable read more

Stayed one night. It was clean and quiet. Staff was nice and accommodating. Free breakfast was simple but good. I'd definitely stay again and highly recommend if you're ever in Chico. read more

The pool is not heated! The rooms floor was sticky, there is a nasty pink stain on the floor, and the cleaning is obviously sub par. The answer from the desk guy on the pool was... Sorry about that guys. Heated pool was a big part of why we chose the hotel. SUCKS!!! Do yourself a favor and go elsewhere. read more

I got a chance to stay at this fabulous hotel for six nights due to my son playing baseball in the area. There was a lot of boys with a lot of energy in the lobby and the staff was nothing but amazing. We were able to barbecue on the nice patio area. It was definitely home away from home. I'm going to miss the breakfast attendance they were always so lovely always keeping the food stocked with plenty of varieties. Thanks again read more

Holiday Inn Express & Suites Chico - Us leaving with a win - Hotels Near Me - Chico, California

As an essential employee I have to work no matter the circumstance and unfortunately have to travel, forcing me to stay in hotels. I noticed Chico had a new Holiday Inn, which I loved, and decided to book my stay. I've stayed at a more updated Holiday Inn in Madera which had more of a modern look with well executed lighting and power outlets, so I only expected the same with this one. I must say Chico's location didn't disappoint. I don't have gym access with COVID-19 spreading but packed clothes anyway in case I could workout in my room. Luckily the hotel accommodated guests with minor restrictions to their fitness center. One guest was allowed to occupy the fitness center at a time and it was cleaned and sanitized between uses, which was greatly appreciated. The staff was warm and friendly throughout my entire stay and hotel manager James, who I interacted with majority of my stay, made sure I was taken cared of and all my needs were fulfilled. I highly recommend this Holiday Inn Express location if you are in the area! Hopefully I won't have to travel much more but if I do and am in the area, this will be my #1 choice!!! Thanks to Manager James and your staff!!! read more

Naomi checked us in at our hotel and all I have to say is that she was awesome. She is the reason I'm writing this review as I've stated many Holiday Inn express is throughout California. Hopefully you will be fortunate enough to have Naomi check you in and find an accommodation that suits your needs if you have any last-minute changes in your party. As far as the hotel goes it looks brand new and was awesome I recommend staying here if you're ever coming through Chico! Thanks again Naomi!!! read more

Last minute need for a one night stay. Place was clean, staff was helpful - will definitely book again here!

This place was excellent. The staff was super. Check in was fast easy and pain free. Great job. The hotel looked and clean and new. No breakfast for Notre but the little bag breakfast was dearly appreciated. KEEP UP THE STRONG WORK. FIGHT ON. read more

*** AVOID AT ALL COSTS !!! *** To quote previous posts, this USED to be a nice hotel. Not so much anymore. My wife just stayed there this past week (4/8 - 4/12) and it is OVERRUN by vagrants/ transients/ drug addicts/ and the mentally ill. She was actually afraid to go back to her room at night. This is RIDICULOUS given we, the hard earning taxpayers, are subjected to this at $200/ night while we, the hard earning taxpayers, are paying for this detritus to stay RIGHT NEXT DOOR to us. What makes it worse is when she asked a front desk clerk what was going on with all the toothless guests (i.e., vagrants), she was told the hotel did not rent rooms to them. Utter horse sh*t! We have a reservation to stay there in July. If things don't change, we will be cancelling the reservation. Avoid staying here is you can. If you can't, make sure you've got a firearm to defend yourself. *** UPDATE *** I spoke with Calder, the GM for the property, via telephone this afternoon. He assured me the hotel DOES NOT rent rooms to the above referenced groups and my wife's stay was not reflective of the hotel's desires. I told him I would have to take him at his word. I was appreciative he reached out to me. Time will tell if we stay there again. read more

We've had another great stay here! Calder, the general manager, really went above and beyond today and provided exemplary customer service. The beds are always super comfy and the room is very clean, as usual. We will be back! read more

First let me start off by saying the hotel is very nice and clean. Rooms are decent size and smell fresh, everything you'd want for a hotel room. It was a great location, next to a ton of shopping and restaurants. They serve hot breakfast and it was very good for what it was. Now the problem for us was that we were told at check in (which was 3pm) that we couldn't check in due to the room not being ready and it would be an additional 30 min past check in time. We had called multiple times earlier that day to see if it was possible to have an early check in and was told no but that our room would be ready at check in ( which is completely understandable). However, when we got there that wasn't the case. We had three little kids with us and we all had to get ready and be at a special event by 5pm. We would have had plenty of time had we checked in on time BUT due to us being told we had to wait PAST check in time we were about 30 min late to it. We were extremely upset because we had come from three hours away just to attend this event and to be late really ruined the whole start of our night. I have never had an issue with not being able to check in on time at a hotel so this was very alarming to me. When I mentioned this to the lady at the desk she said that they had a full night and were behind and that they had been "checking in some people early and were bumping them in front of other people". I was even more upset hearing this because that should not have happened and also like I said earlier, we had called to see about an early check in and was told no. So I don't understand why certain people were allowed to check in early and others were not. Also, we were not offered any type of discount or compensation for the inconvenience. I would consider staying here again if I didn't have a timed event I had to be at but if I do I will not due to being forced into a late check in. read more

Newer Hotel, great location close to grocery, restaurants and watering holes...don't even need to drive if you don't want to. Saying staff is friendly and helpful is an understatement. Rooms are really quiet and clean. Parking is easy and plentiful, even for trailers or duallys. Breakfast is standard Holiday Express, but plenty of seating. There are known bugs with the Smart tv interface...my devices may have a hard time connecting (after changing rooms, a software issue), the channel menus don't show some of the right programs (incorrect show displayed on menu, stayed in three rooms and it is every tv), and the controller to menu programming is not very intuitive. That being said the maintenance guy seems to always be here cleaning or working..and did his best to solve these challenges. Price is on par with the other hotel I stay at locally. Will definitely return here on follow up trips! read more

My sister booked two nights here for a gathering I was going to. The room is spacious and new. The bathroom is very nice with good water pressure and a shower head that is nice and high (I'm over 6 feet tall). There is a mini fridge, microwave, and Keurig coffee maker. The reason for the three stars is that they didn't clean my room after the first night. I was gone crime 8:00 am and returned at 7:30 pm to a dirty room- the bed wasn't made, the garbage pail was still full, and there was still dirty towels in the bathroom. What a pleasant surprise after attending my friends memorial service! This is the first hotel I've stayed in since COVID, so maybe it's the norm. Actually, I talked to the reception desk and they said that, yeah, it's COVID protocol. ( how convenient) However, I found it pretty disappointing. They do provide "free" breakfast with a decent selection of stuff. However, the biscuits and gravy were pretty cold as well as the hash browns. Next time I'm in Chico, I'll probably look for other options. This place would be 4 or 5 stars if they would just clean my room. read more

I am extremely disappointed with this hotel. When making the reservation, I accidentally put down dates for a Monday-Tuesday stay instead of a Tuesday-Wednesday stay. Nothing was mentioned about it when I checked in on Tuesday. Upon coming back late Wednesday afternoon, after working all day, I discovered my key didn't work. I went back down to get a new key, and was told that I was supposed to have checked out (which I didn't) and found that my personal belongs including pressed clothing had been taken out of the room, shoved in a garbage bag, and placed at check in/out desk. The manager told me that they tried to call me 3 times; my phone showed 1 call from the hotel, but no message was left. Since I needed to stay over 1 more night, they gave me a different room. I went upstairs and that key didn't work. I went back downstairs, and was told it would be an hour wait because there were no clean rooms available (at 6pm). From not noticing my late check in to mishandling my clothing to making minimal effort to contact me,the staff showed no critical thinking skills or remorse over the situation. Bottom line....I am now using Marriott as my preferred choice in Chico. I do not recommend this property at all. read more

Pleasant employees and very clean. My stay was moderately disrupted when I went to my car at 4am to retrieve my laptop and found that I was locked out of the whole hotel. No employees to be seen, just locked out. I had to sleep in my car. Very rude. read more

This is a new hotel and it is modern and clean. Large room with large TV. Large bathroom with huge walk-in shower. Front desk staff was still learning the ropes, but were super helpful and friendly read more