I'm looking at this review eight years after I've had my problem. They were very rude to me. They did not fix my iPad. Charge me $192. The lady at the front desk was very rude. I had to take my iPad up to Chandler to have it fixed correctly Don't waste your time at this place have no idea why they are still opened just warning people. read more

No issues with this company. Fair firm pricing, quick, turn around, fixed all my PCs .

if I could leave no stars I would I took my all in on computer to get screen fixed was quoted one price then called with an increased price. k fine did that months later my screen is shutting off call them they said bring it.. a cable inside was disconnecting(they are the only ones inside it) they call say it's fixed and charge me 129$ for a issue they caused I will never be back shame on them. I wasn't happy when I left there, I just needed my computer so that's why I paid. Even tho I wasn't happy. If it was an issue u guys caused meaning (from not connecting it fully in beginning ) no matter what the warranties are you should have covered it! Common Courtesy...so sounds good Doug. I'll take my business elsewhere. read more

If there was an option, I would give 0 stars. I strongly advise staying away from this place. The lady there is incredibly rude and unprofessional, displaying a bad attitude. Furthermore, the owner, Doug, is completely unreliable and rude. Additionally, when I asked for an estimate, they tried to keep my laptop for almost a week, promising to let me know in 2 days. After 5 days, I went to retrieve it, and they claimed it had been taken apart into 100 pieces so they cannot return it at the moment. Despite that, I insisted on taking it anyway. However, it turned out that it hadn't been taken apart at all. LIARS. And I never got my estimate.... read more

Have always taken my computers to Doug since 2000 when I bought a Gateway Computer (bought brand new from Gateway which quit working as soon as I made the last payment) took it somewhere else and was told not fixable. Took it to Doug who agreed it was not fixable. He said he could build me one that would work better for a lot less. And he did. A few years later we needed a laptop for my business. We went to Doug and he ordered one and set it up for less than Best Buy. Then he up graded that same computer 2 years later. As my kids got older they needed laptops, I was going to go with ones that were on the Wal-Mart after Thanksgiving circular, he said he could match their price but with better ones. He even set them all up so the kids could start using them when they opened them. We have never had any problems with anything we have bought from him. And Becky is the sweetest most caring individual. She always has a smile. She and Doug always helped with school fundraisers (and not just for my kids) read more

idk what kind of scheme these people have going on at this place but if you value your money & electronics DO NOT GO HERE. The lady behind the desk seems super sweet at first, she even let me give kisses to her adorable pups. the dorky tech guy even seemed like a stand up guy too. DO NOT be fooled. They diagnosed my iPhone as a broken screen as soon as I got it back not even 20 minutes later the screen stopped working. turns out there was something more wrong with my phone. I tried to return the screen bc they diagnosed my phone incorrectly. for example (going to a mechanic with blown out tires and they fixed my windshield instead). the lady wouldn't even look at me while I was talking and the dorky worker was threatening to call the cops if I didn't leave. horrible experience and I didn't get my money back. please DONT GO HERE read more

Completely unprofessional and downright rude. Will never recommend anyone go there and will make sure I tell all my customers to stay far away from them. read more

Took my laptop there to be checked out did not know what was wrong with it. All I knew was the screen did not turn on so I told them please take a look at it and please call me before you fix the laptop. I specifically told them if it is over $400 then I will not want to repair it and I would just go buy a whole new laptop so they called me back saying my laptop was ready. I got there and I said I'm not gonna wanna fix a laptop because it's pretty expensive and then she said oh honey, we already fixed the laptop so they fix the laptop and there's charging me $500. I am not able to make any payments on it. She keeps calling me saying please make a payment. I can't make any payment because I was in prepared for this state they will not work with me no way like I tried to get a lower price. I tried to do whatever they don't work with me at all so I just left my laptop there and I lost out on a laptop because of them they're very unprofessional. read more

Not to sure about this place! Had my computer for 3 weeks. When I picked it up they told me they would call me in a couple days for a new keyboard replacement! My keyboard was NOT messed up when I took it in..now it has a big bump on it. Won't take back to anymore repairs. Will look around for a new computer repair place read more

Seriously, took my Iphone in for a cracked screen and exited with a piece of junk. They said 1 hour to fix the screen and I went to breakfast for an hour , only to find out that when I arrived at the store, so did the repair person Upon picking up the phone, I notice that the home button was destroyed and had to turn speakerphone on to hear phone calls , they said it didn't work when I brought it in, insinuated that I was a liar and refused to fix what they screwed up or to return my fee. It worked perfectly when I dropped it off and when they finished with it, did not test it to insure proper use and installation of the screen, that is about unprofessional as you can get. I would be really scared to take a laptop there. I had to pay another fee to collect insurance on a simple cracked screen that any other place would have replaced and guaranteed service. read more

i have known doug for almost 40 years and never any complaints he is knowledgeable and does great work. bill hale read more

Stay away from this place. I'm an IT guy and didn't have time to diagnose/repair my step-dad's laptop. So, I figure, let's support a local business and get them their laptop back faster than I would get to it. It goes downhill from here. I take the laptop in and describe the problem; the OS loads in to recovery mode and wants to recover the hard drive, which it fails to do and boot loops. I'm assuming there's damaged sectors on the drive and would need data extracted, the OS reinstalled on a new drive potentially, all that. Becky, the front desk lady, was incredibly short tempered and just stopped short of telling me what I was telling her was wrong. I really should have listened to my gut instinct on this and turned around and walked out that door as my first impression. Becky let me know a new solid state drive would run me $400 (for a 256 gb ssd, m.2). Then she asked me if I wanted windows 10 or 11 on a new drive. I told them windows 10 (as that's what they are used to) and they would get back to me what they find is wrong in 24-48 hours. 3 days later instead of telling me what they find out with a price quote, they said they went ahead and swapped the drive out and installed windows 11 on it. So, I was upsold windows 11 to a new hard drive without permission or my review. Wonderful. I tell myself, ok, let's just get the laptop back and go from there. We asked Becky for the old hard drive back as I am now assuming they did poor work recovering the data from the drive. Becky looks at me and says "But that's just a microchip..? oh... and Doug didn't include it with the items to return". I didn't even know where to begin to tell her how poorly this whole thing has been, instead, we asked as nicely as possible to go get it as I corrected her it was an M2 drive, not a "microchip". Eventually she comes back with a drive (I say "A" drive because I have no idea if this is the actual drive or not as Becky indicated they weren't sure either, but rest assured, they aren't in the business of giving other people drives from other people... ok... You'd think if this was true, they would have marked this better, but instead she let me know the drive was unmarked next to a couple other drives and they weren't sure who's was whos.) Since I was apparently upsold windows 11 against my permission, we ask for an install key in case I need to re-install the OS - apparently we bought it, so I figured why not. Becky was very aggressive telling me I won't need a key, won't need to reinstall the OS (how presumptuous is this lady? apparently very) and that their shop isn't shady and what they do is legit and they've been in business for 20 years and other weird things. I immediately worry this shop is shady and immediately regret ever going in here. We pay the $400 as demanded for whatever they actually did as outrageous as that was and get it back home only to see Doug configured the newly installed OS on the laptop under *my* name instead of my step-dad's profile... ironic considering Doug personally called me asking about my step dad and his profile while going through the old hard drive -- you'd think he would have set up the user profiles in the same manner? Nope. So, I spent an hour or so setting up my step-dad's profile and copying all the data Doug recovered from my newly existing profile to his. I love coming home to fixing things a repair shop messes up and getting charged a ton of money in the middle. Of all the computer repair shops I've ever worked with over the decades of my IT life, this one is, by far, the absolute worst places I've ever experienced. You've been warned. read more

These people are crooks and scam artists, I have no idea how they stay in business. I recently took a computer in to get it fixed after not having a not so good experience with my local Best Buy off of Ray Rd. I told the receptionist about a problem I was having with my computer where it would freeze after I first initially turned it on. She said it sounded like a hard drive error. She asked me to pay $399 up front for the initial repair, which I was ok with at the time. She claimed I was going to have a new hard drive with Windows 11 setup on it and it would be in 100% working condition when I returned it. This was further from the truth. Windows 10 Home was re-installed, which didn't bother me too much as the motherboard that was in there could only hold Windows 10. The real issue was the hard drive kept freezing up on me not once, not twice but a total of three times before I had to initially hardboot boot it for it to work properly. Supposedly their "gamer tech" fixed the issue, but whoever their "gamer tech" is, isn't much of a tech at all. My computer came out worse then when I brought it in. So Mr. Doug of Dougs Laptop and Repair and my fellow Yelpers, I ask you this question... How in the holly hell are these folks still in business if they can't fix a computer? read more

I went in for a screen repair and the next day I was told it was a hard drive issue, so they were going to replace my hard drive. Okay, whatever. $279 and a week later (when I was told it would be 3 days) I got my laptop back. I knew something was up immediately because the screen had been replaced. About a week and a half later, my keyboard stopped working. I tried taking it back to Doug's but had forgotten my paperwork so Becky refused to have Doug look at it. I mentioned how my screen had been replaced, but I was not convinced my hard drive had been. Becky looked at me like I was crazy. I left. I took my laptop to Lessor's and had them look at it because I was in the area and had heard better things about them. Guess what! My hard drive had not been replaced. If it had been replaced, it was replaced with an old hard drive. So, I took it back to Doug's to ask why I had been charged for a hard drive replacement when the hard drive was obviously not a new one. As soon as I had mentioned I had taken my laptop elsewhere for a second opinion, Becky kicked me out. I was scammed out of $279 by Doug's Laptop Shop for a service that had not occurred. Don't go here. read more

I needed my password removed charged me $50 and they didn't do it told me some other bogus thing oh gave me a paper clip to restart my modem and I am thinking what does that have to do with the password not being removed. So do yourself a favor don't go there. read more

If there were such a thing as negative 5 stars that's what I would give as my satisfaction review. I brought my Apple iPad in for a screen repair, with in 2 days a cracked after they put a new screen in period I brought it to Apple and they said it was a defective screen and on top of that it wasn't put on properly. I paid 89.95 to Doug's laptop for the screen and brought it back for them to replace it. The owner told me basically that's my problem. I would discourage anyone from going there. Inferior quality work. Inferior products. No such thing as customer service. read more

Has anyone actually seen Doug? Who is the man behind the wall? I brought my laptop in because it wouldn't boot up. I had taken it apart to adjust the hard drive, but a couple of things became disconnected and needed to be resoldered, so I brought it in to be reassembled and to find out why it wouldn't boot. I told the young woman at the front desk, who mentioned that she'd only been there a short time, that I was desperate to at least get my pictures from the laptop because I had many of my father and I, and he'd died a few weeks before. I know the man (Doug?) was there because she went back and spoke with him briefly, then told me she'd call by the next day to let me know the status. She called the next day and said that I needed a new hard drive and it would be $279 for the drive and to install Windows. No mention of extracting my photos which I'd made clear was my main objective if worse came to worse. I was shocked. I said that I could buy a new laptop for that price and, in fact, had only paid $250 for it brand new about 3 or 4 years ago. Then she asked me what I thought I could reasonably pay. Apparently the price is negotiable. I offered $150 and she said that Doug was out of the office so she'd get back to me. When she did, she said that Doug could do $225. I declined. I asked her what the labor was to put the laptop back together and I would come pick it up. She had to call me back because "Doug was out of the office" again. She called me back immediately, so I doubt he is ever actually out of the office. I paid $89 to get the laptop back. It was in one piece but when I asked her if those parts had been resoldered, she told me nothing had to be resoldered. I assured her that there was at least one part that was in the baggie I provided with all the screws in it. She went to the back to ask and when she came back out all she would say was that he'd put it back together. Absolutely unsatisfactory. The man was there, but couldn't be bothered to come out to speak with me. Maybe he's horribly disfigured or maybe he just doesn't like his customers. Either way, I would never, ever refer anyone to this business. Right now my laptop is at OfficeMax and, although I do need a new hard drive (free diagnostic), they are working to extract my photos and documents for $70. Priceless. read more

Took my wives iPhone in for battery replacement. They completed the work quickly as promised.

I came down to visit family for Thanksgiving and decided to get a computer. I met a lady by the name of Becky (works the front desk) at Dougs Laptop who seemed like a nice person at first but only to find out she had me fooled.I purchased a computer from her and she wanted the money right away and I wasn't able to take the laptop with me the same day. I came the very next day and decided that I no longer wanted it and she replied all sales are final and that there are no refunds even though technically it should have been honored because after purchasing the computer it never made it out the store the same day. So I took the computer back to my family to test it out only to find out that the keyboard didn't work and also the sound. I brought the computer back up there since Becky said that they have a 30 day warranty to fix any problem. As I spoke to her about the situation she dismissed me and brought out a man named Doug. He was nice and accommodating and allowed me to switch out to another computer in which was the only one they had left. I took this back to my family house and noticed that the fingerprint wasn't working and also in settings it kept saying that many options we're currently unavailable. I called Microsoft support and they told me that it's not going to ever work because they sold me a windows 10 that' can only run properly and efficiently on Windows 8.1. The staff there are misleading and frauds and everyone should know and be aware. I could have purchased a computer at a regular computer store but because I am not from there I decided to support the locals as I normally would do wherever I go. read more

My computer randomly stopped working when I was in Casa Grande for military training. I turned it in and I was told that they were going to be able to fix it as it was a hard drive issue. A week later I picked it up and was shocked to see it wasn't fixed. When I called the shop to see what happened I was told that they didn't actually do anything with it. I asked "so you guys had it for a week and it just sat on a shelf?" Becky the receptionist replied "No, it sat on a bench." Avoid this place at all costs. Terrible customer service, I honestly have no idea how they are still in business. read more

I had thought this place was great at first they have a big sign that says They give a 30 day guarantee on their work! Well today I saw a little crack up by my speaker. It hadn't been 30 days yet so I took it in to see what could be done and I was informed that the 30 day guarantee is only for laptops and big items not phones. However it does not say that on the sign on the day I took it and my husband and I discussed with the lady about the warrantee and she said she had to do a 30 day warranty because if not people took advantage of her so she was perfectly aware at the time that I purchased the screen that I thought my screen was under warranty I do not like people that are not honest in their business dealings and lead you to believe something other than what is real. read more

Doug's Laptop shop always takes care of us. They are friendly, professional and easy to work with. A+

Without getting into too much detail, I had taken a laptop to another shop in Coolidge who could not or would not complete our request. Our issue seemed fairly simple. We had an older laptop that still worked awesomely that had cosmetic damage of broken hinges. We had another laptop (same brand and model so there shouldn't have been any issues) and wanted all the "guts" transferred from broken case to the one in good condition. In less than a week and for a third of the price quoted from another store that refused to do it, they did the job. Works perfectly and looks great. I couldn't be happier. I had previously purchased an A/C adapter (plug in) from here at a very reasonable price. I HIGHLY recommend them and could not be happier with every interaction we have had with them. read more

My family and I have been using Doug for all of our computer needs since 2000. When when we purchased a computer from Gateway and could not get it to work correctly and Gateway was no help. Doug worked with us and Gateway and got us taken care of. When we needed a second computer we went to Doug's. We told him what we needed and he made sure that the computer we purchased fit our needs. Later on my kids received computers from their grandmother that were bought on a black Friday Walmart sale. We took them in and had them upgraded to work for school and gaming. We have bought new computers from the shop and even had our older laptops refurbished. I highly recommend Doug's Laptop and Computer Shop for all of your computer needs. And it is Locally Owned and Operated read more

This is based off a phone call to be fair but after reading other reviews it's valid. Answering a business line by just saying hello is awkward and obviously unprofessional. After confirming I had reached a business I asked what a specific repair would cost regarding my iPad 2. I replaced the battery and charging port myself but apparently the u2 ic chip needs soldering. The lady said no technicians were in the office and I'd have to bring it in. Getting hours from her was like prying teeth. If they really wanted my business they would of asked for my name and # for someone that actually might have answers to call me back. I find it hard to believe you aren't able to give a ball park price for a specific fix. Then obviously if there's more to it I can be notified to decide if I want to proceed. This stuff seems like common sense to me but I guess not. It's an older iPad, I don't live all that close and it may not be worth the trip. At least now I know it's definitely not worth the trip to this place. read more

I will only bring my computer equipment to Doug's Laptop Shop. They are personal, friendly, punctual and thorough in all their repairs and installations and their rates are quite reasonable. I highly recommend this shop as the best in Casa Grande. read more

I drop off my computer to have it repaired no one was there to give me an estimate. They waited 3 days to call me back and when they did I it was more than I though I called a few weeks later to get they told my computer belonged to them now because it had been in their shop for two weeks without getting they will steal your property. She claimed to of sent a letter in the mail she never did read more

Brought an old iPhone 6 that had crack in it to get fixed to replace another that was toast. Was told $66. When i picked it up, was told the battery was no good, and it would be another $75, as they replaced that. I said whatever and paid it to get outta there. Called verizon to activate the phone, and found that the sim card was missing too! So...did work I didn't ask for AND took my SIM card too. AVOID AT ALL COSTS. I should've read the other reviews first. Ugh! read more

This has got to be the worst place on the planet to do business with. I live 30 minutes away, and so far, a simple screen repair has turned into 5 trips, two screens and a broken SIM card slot. Generally rude, and allegedly has been in and out of small claims court for their dirty practices. Stay far far away from this place if you value your money or your time. read more

crap business and even crappier return policy. i bought a charger for my laptop and was told that it would work for my alien ware m14x . it fit but didn't charge at all. i dont know if the charger was bad or wrong one but when i tried to take it back just 2 days later (because i dont live in town) they wouldn't take it back or even trade. i give this crap business a - 5 star if possible read more

Too bad there is not a method to give -0- stars. Doug's is a rip off, plain and simple. My mom bought a laptop from this establishment. Yes, it was used, but it worked. She paid way too much for it, but it worked. That is until Windows 10 came along. I am not blaming the difficulties encountered with Windows 10 on this place, however I am blaming the fact that the laptop sold to my mom came with no backup media, nor did it have a backup partition. When the upgrade to Windows 10 did not complete, my mom's computer became a door stop. She owned it for three months, then the Windows 10 upgrade failed, and she was left with no operating system or method to reinstall the operating system. She went back to this shop & asked for back up media for her now lovely door stop. She was told by the owner of this place that if he gave her back up media that would be illegal. Ha, ha, he's a moron thinking that everyone else is a moron; HE installed the operating system that came with the laptop, and if he says it is illegal to provide the install media for what was installed when he sold it, then the operating he installed on it is ILLEGAL. Meanwhile the owner said he could reinstall the OS for $200+. I don't think so! Talk about planned obsolesce and preying on not-so-savvy seniors. I detest this type of business, it gives all of IT a bad name. As the previous reviewer advised, (as much as I can't stand Best Buy) if given the two I would for sure choose Best Buy over this blatant rip off.. read more