i took my elderly brother into the The Apple Exchange to find a used computer and David was very…read morehelpful. We returned the next week, to upgrade and get an even better computer. Again, David helped us and this time he was even more dedicated to solving our issues. He was warm and helpful. I highly recommend David and THE APPLE EXCHANGE when you're looking for a quality used Apple product

Very responsive and polite. They were able to get the charging port cleaned out and on my way the…read moresame day! Great service, clean store and would go back if I ever needed this kind of service.

The gentleman who works there is always so kind and courteous. Just a nice laid back vibe with the…read morework being done quickly and turning out great. They then always make sure to follow up on how your experience was. You may not need the every day, but when you do, you'll be grateful for them!

This place sells phones that have installment plans still owed on them- then ignores your calls…read morecommunications everything when you try to exchange or get a refund. Even ignored law-enforcement when the phone was reported stolen. Criminal selling practices buyer beware.

Repair was fast and affordable. Older iPhone model and had it done in hr. Thanks for the serviceread more

Ask about service for a desktop. Alan responded they do not service iphones. Never asked for…read moreIPhone service. Still said they are not interested. Was blown off without even wanting to know what they could have done. Very rude customer service

My son Nathan and I stopped by **Cellphone 911** on Saturday after I did what every confident Mac…read moreowner eventually does: attempt a self-repair and strip a screw in the process. DeShawn had promised he would take care of it, and once again, he came through. This was not our first rodeo. Over the years, DeShawn has repaired our MacBook at least half a dozen times. Screens, ports, batteries, weird issues that make you think the laptop is finished. Each time, he patiently digs in, explains what's going on, and finds a practical solution instead of pushing an expensive replacement. This visit turned into a full-on father son afternoon. Nathan watched closely, asked questions, helped where he could, and learned how delicate and precise these repairs really are. DeShawn never rushed us, never talked down to us, and treated the whole situation like a shared problem to solve, not a transaction to maximize. What really stands out is integrity. DeShawn could have upsold parts, quoted a big repair, or waved us off because it was a mess I created myself. Instead, he fixed the stripped screw, made sure everything was stable, double-checked the work, and charged me twenty dollars. That is not a typo. His shop is not flashy. It feels like a place where real work gets done. Phones and laptops everywhere, tools out, music playing, and a guy who clearly cares about keeping people's tech alive a little longer in a world that tells you to throw it away. If your device matters to you, and if you value honesty, skill, and someone who treats you like a human being instead of a quick sale, this is your place. I already know where I'm going the next time something breaks, because with DeShawn, I know I'm taken care of.

I've been trying to get my MacBook Air screen fixed for the past year and have gotten the most…read moreridiculous quotes but finally found DeShawn at cellphone 911! DeShawn was so nice and and was able to fix my screen within a few hours! I highly recommend anyone with cellphone, computer or any tech issues GO TO CELLPHONE 911!

Sold my old MacBook here which was quick and easy. I listed the MacBook on Facebook marketplace and…read morethey messaged me. They made a fair offer and didn't try ti undercut it when I arrived there. They do a quick check to make sure everything was good with the MacBook and then had the check cut and I was on my way out the door. Quick and easy. Side Note: I did have to wear a mask while in the store and they also have the staff wear a mask and behind a protective shield.

I bought my MAC laptop from this store last year and was so impressed that I persuaded my husband…read moreto purchase his MAC from them too. The fact that I am willing to drive a total of 60 miles to get there is just one indicator of their legitimacy. Their staff possesses expert knowledge in all things computers, and one can even view the world's first ever computer. I highly recommend giving this store a chance, and trust me - I did twice!

Took my IPhone SE in to get fixed after my daughter dropped it playing POKÉMON! They set me up a…read moretime to come back to pick it up they were a little busy that day. When I arrived I was shown the phone it looked brand new!!! They did a great job and I'm very happy with the customer service. It however does get costly for some phones. But it's easier and cheaper than going through the insurance for me.

Went in to get my charging port on my iPhone fixed and was quoted 7 hours. They told me they could…read morefix the crack in the back as well for a discount and I agreed. Got there to pick it up and Zach said he forgot to do the charging port. Problem was the work took an hour longer and it's now closing time. Didn't even fix what I went in there to get fixed first and foremost. Now he texts me and said the part won't be in until Friday so I'm gladly going somewhere else and switching the family over to a new repair shop.

They were a ton of help. Stopped in with a screen that wouldn't respond and they showed me how to…read moreforce restart my phone and fix it without ever having to check me in or charge me. I was braced for at least a $100 repair and a couple hour wait -- in and out in 5 minutes. I will definitely be going out of my way to use them in the future. Highly recommend. Oh and the artwork hanging up in their lobby is pretty cool too.

as of right now i do NOT recommend they replaced my screen and gave me a temu screen for my iphone…read more17 pro max i ended up paying 292.41 for a scam screen freezes, especially when swiping to close apps etc my phone says it doesnt reconize the screen as well very disappointed also the screen the apps are not clear and have little lines in them not WORTH IT just go to apple

John is an absolutely phenomenal customer service man. He is so friendly. He's so knowledgeable. He…read moreis so respectful. He is just the coolest guy ever makes me feel very comfortable. I'm a Luddite doesn't make me feel that way thank you. He does a great job.

Do not buy any apple products!! I got band new phone less than 2 years ago amor after thier new…read moreupdate my phone stopped working just like many others that I found online! I tried to contact Apple to resolve this problem, but even though my phone was less than two years old only because my phone was out of its basic warranty they wanted me to pay over $180 to fix my camera. I had an apple 7S plus for over six years and never had any issues with it but I have had my 15+ for just over two years and they can't even replace my camera! Apple products are a scam! There is no need to buy Apple products ever with this type of faulty equipment and no guarantee to fix it when broken I beg you to buy Google and Microsoft products to avoid this terrible product!