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    Down The Drain Plumbing & Rooter

    4.9 (18 reviews)

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    4 years ago

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    2 years ago

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    Alejandro M.

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    2 years ago

    Solid-quick and takes care of business. A plumber you can trust. More in the affordable range and will not pull your leg

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    4 years ago

    Quick, friendly, competent, honest. Arrived to our house quickly. Would highly recommend.

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    Ask the Community - Down The Drain Plumbing & Rooter

    Review Highlights - Down The Drain Plumbing & Rooter

    Alex immediately responded to my query and was more than willing to drive all the way from Hayward to Tracy..

    Mentioned in 14 reviews

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    Water Heaters Masters

    Water Heaters Masters

    (846 reviews)

    We were replacing a gas water heater with a hybrid electric heat pump water heater. Generally, this…read moretype of heater costs twice as much (price and installation) as a traditional electric water heater, but costs a lot less to run (and therefore you recoup the additional cost in a few years from lower operating costs). I had a very easy experience getting an on-site quote. I received 3 quotes for this job. 2 quotes, including this one, came in around $7100. I went with a third one at around $6700 (which included an additional mixing valve) and am very happy with my decision. Overall price was not a big part of my decision, but brand of water heater was. After doing some research online, the most recommended brands are AO Smith and Rheem (GE). Both higher quotes were for Navien, which has only been making heat pump water heaters for 1 year, but I was told that it is the most reliable brand. I did not understand how this claim could be made, given how short the duration of evaluation for this product. Even the worst appliances usually work for at least a year. So I requested a quote for AO Smith or Rheem, which I did not get. I'm not sure why my brand request was not honored, but it made me question whether I should go with a company that either has communication issues or maybe some type of deal with Navien that I was not informed about. Many water heater installers are preferred installers of certain brands, which means they can get better pricing, etc. I did not want to be a guinea pig for Navien.

    After getting a very high quote from a major plumbing chain, we decided to contact Water Heater…read moreMasters. We had an absolutely fantastic experience with Water Heater Masters. Alex sent our technician, Rojo, who helped install a new 40-gallon gas water heater in our indoor utility closet, and he was incredibly diligent, professional, and efficient from start to finish. Installing a tank in an inside closet can be tricky, but Rojo handled the entire job seamlessly in just 2 hours. He replaced everything with high-quality components, including: * New hot and cold water flex lines * A brand new water shut-off valve * A new gas flex line and sediment trap * Fully reworked earthquake straps (to meet California safety codes) * Properly updated T&P line and venting He also took care of the removal and disposal of our heavy 18 yr old tank, leaving the utility closet completely clean. If you want fair pricing, expert specialized service, and a technician who respects your time and home, call Water Heater Masters and ask for Rojo. Highly recommended!

    Jazz Heating, Air Conditioning and Plumbing - Heating system noise diagnosis & repair

    Jazz Heating, Air Conditioning and Plumbing

    (2.5k reviews)

    This review is based solely on the initial contact, consultation, and estimate, as I did not have…read morethe work completed by Jazz. My initial contact with the company was excellent. The person who answered the phone was professional, patient, and courteous, even as I worked through my concerns and asked some repetitive questions. At no point did I detect any frustration or impatience, which I truly appreciated. Jazz was also able to schedule an appointment for the following day. Joe was assigned to provide my estimate. He arrived on time and had a great attitude from the start. He was patient and willing to listen to all of my concerns, answer my questions, and discuss different alternatives. Before leaving, he provided a detailed quote with different payment options, which made it easy to understand the choices available to me. I requested the consultation because I was experiencing water hammering when using multiple fixtures. Since diagnosing water hammering can involve a process of elimination to determine the underlying cause, I received different opinions and recommendations from the plumbers I consulted. Jazz recommended installing a new water hammer arrestor along with a washing machine box. One thing I especially appreciated about Joe's explanation was Jazz's no-frustration guarantee. As it was explained to me, if additional issues arose during the repair process, Jazz would address them at no additional cost. My primary hesitation with moving forward was that installing the new washing machine box could require cutting into the wall. I was advised that Jazz would replace the drywall, but I would need to hire someone else to finish the mudding and painting. I understand that this may be standard practice in the industry, so I don't consider it a negative reflection on Jazz. It is simply an additional project that I am not interested in taking on at this time. Ultimately, each plumber who provided me with an estimate had a different opinion about what might be causing the water hammering. Given the uncertainty surrounding the exact cause, I decided to start with the simplest and least invasive solution: installing a washing machine water hammer arrestor, which was recommended by another company. Although I ultimately decided to pursue a different approach, I had a very positive experience with Jazz throughout the consultation and estimate process. I especially appreciated the excellent customer service during my initial call, the quick scheduling, Joe's professionalism and positive attitude, his willingness to listen to my concerns, and the clear options and pricing he provided.

    Jazz was first responsible for fixing our broken dishwasher. The professionalism and education…read moregiven freely to me during the process really stood out. They hit another home run when Isaiah and Monty were assigned to a plumbing issue at my house. It was a hectic week to start, topped off with a backed up toilet that started to overflow. After I turned off the toilet and used a plunger and some elbow grease to fight back the overflow, I knew I needed a professional opinion. Turns out, Jazz not only fixed a huge backup of sewage, fixing the immediate issue; they did it with such professionalism that I was really impressed. Monty and Isaiah were a great team. Special shout out to their non-pushy approach. I really appreciated the speed, efficiency, professionalism and honesty that these associates demonstrated. The folks on the phone, such as Mario and Adrian/AJ, are also fantastic and really made the process easy end-to-end. Well done, Jazz. That was excellent overall value and the highest-quality service I could ever ask for.

    Bay Area Water Heaters - Perfectly installed commercial water heater.

    Bay Area Water Heaters

    (614 reviews)

    We used this company in July of 2026 and they were great. We had been smelling a slight gas smell…read morein our garage for a number of months. The smell was not consistent. It only occurred when the weather was hot. Basically, only summer afternoons. We had PG&E come out repeatedly and they could not find the source. We spoke with plumbers and other heater repair companies. All of them told us that it was not our heater; that we were wrong about the inconsistency of the smell. That gas leaks are only consistent and would not happen only when it was hot. We were told that we must be wrong. We felt like we were going crazy. Until we called Bay Area Water Heaters and Dave came out (with a whole crew). He took the time to inspect our heater and said yes, this slight gas smell on hot days is something he had heard of. It was likely due to an old valve within the control panel. He walked us through our options but ultimately suggested replacing the entire heater. His team was able to do the job right then and there and at a reasonable rate. It was completed within the hour. And sure enough, no more gas smell in our garage. Dave and his team were amazing and incredibly professional. We will be using this company again.

    The team at Bay Area Water Heaters was professional, kind, and punctual. They explained the cost…read moreand services, walked me through options, and helped me pick the right one. We had a massive overflow spill in our garage and they ended up replacing the whole unit. There was a significant discount for paying in cash but they take check (no fee) and card (3% fee). We did a like for like replacement. I need schedule the city to come for inspection but I have confidence there will be no issues.

    Dimond Plumbing - 1 1/2 " DWV REPAIR

    Dimond Plumbing

    (95 reviews)

    I'm proud to say that I have found my and your forever plumber. We never have to search again, to…read morefeel out someone who is skilled, reliable, and reasonably priced. Dimond Plumbing is a gift and we dear Yelpers the benefactors. Mike came highly recommended from a friend whose recommendations I take as gospel. I knew that his work would be superb, and somehow he far exceeded my expectations. He called and setup an appointment, was astoundingly punctual and listened diligently to my 3 plumbing problems. I went back to work and in about 30 minutes Mike walked me one by one through each of the issues, explaining and educating in laymen's terms what happened and how I could maintain my plumbing more efficiently/effectively. I love that he took the time to make sure I understood what the problem was and the work he did to correct it. The THREE plumbing issues were shockingly affordable (especially considering that the former plumber tried to tell me that I was going to need to replace my entire pipe system). Mike is honest and effective and takes pride in his craft. I will never call another plumber again.

    This was the first time EBMUD required homeowners personally to find and pay for a Certified…read moreBackflow Tester, they sent a list to choose from. I checked the reviews on each company and Diamond Plumbing & Heating had the highest and most positive ratings so I gave them a call. A absolutely wonderful man named Mike set up an appointment with me and came out and inspected my meter which passed with flying colors. He was very friendly and informative. Real nice guy and the cost of his service was very fair. This is something that has to be done yearly and since EBMUD passed the burden to the homeowners I definitely will always call Mike at Diamond Plumbing, he is a person you can trust to do the job right!

    Down The Drain Plumbing & Rooter - plumbing - Updated September 2026

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