I accompanied my son recently to look at and test drive a 2019 Nissan 370Z Nismo listed at $29,085…read morewith about 68k miles at Joshua Tree Chrysler Dodge Jeep Ram. We drove about two hours to get there, so we were hoping everything would line up. Overall, the experience started off really positive. Russell, who helped us during the test drive, was friendly, easygoing, and professional. When we asked about getting a pre-purchase inspection (PPI), there was no issue at all. They were open to it, and we signed the paperwork and took the car to a local shop we had already researched. That part of the process went smoothly. The inspection cost us $120. During the inspection, the mechanic found a few concerns, including a leaking rack and pinion and brake components that would likely need replacement soon. We already knew one key fob needed to be replaced since that was disclosed during the visit. Based on everything, we were looking at roughly $4,000 to $5,000 in upcoming repairs. The car itself was nice but not perfect. It had an aftermarket (carbon fiber) hood with visible scratches, visible sun damage on the spoiler and roof edges, and a few other cosmetic imperfections that we were willing to overlook. Taking all of that into account, we made an out-the-door offer of $29,000 and discussed it with Chris, who Russell passed us along to in order to go over numbers. Unfortunately, even after sharing the inspection findings, the dealership was only willing to come down $500 from the listed price, and that was before taxes, license, and doc fees. We were not expecting a dollar-for-dollar adjustment based on the inspection, but we were hoping the $4K-$5K in upcoming repairs would be reflected more meaningfully than a $500 reduction. That gap didn't really reflect the condition of the vehicle in our view. Because of that, this ends up being a 4-star review. Russell and the overall customer service experience were genuinely good, and the PPI process was smooth and hassle-free. The only real disappointment was the lack of flexibility on price after legitimate mechanical issues were identified. One takeaway for anyone shopping for a used car: always do your due diligence and get a pre-purchase inspection. It can easily save you thousands and gives you a much clearer picture of what you are actually buying. In short, good people and a solid process, but limited willingness to adjust price based on inspection results.

It's hard to know how to review this place because I don't know the reason for the chaos. Like, did…read moreeverybody in the shop get the flu? Did most workers quit unexpectedly? Was there some strange software glitch that caused stacked and overbooked appointments? I might be sympathetic if the issue had been addressed/explained. Just know if you go, even for something fast and simple (see other reviews like Anthony D's if mine isn't enough), plan to be without a car for days. 12 days for me for a visit that should have taken one or two days at the most. One way they handle the problem of not being able to get the work done is to just not answer the phone and ignore the text message thread they create to communicate. Basically my car sat in the parking lot most of those 12 days, so all I can do is guess that they way overbook and do not have enough technicians. They don't explain the cause of the delay and they don't apologize. I do know they ordered a part that was delivered the next morning - so being unable to get parts wasn't the issue. I'd planned on getting the minor repairs, then trade in my car. I already had a new vehicle picked out on their lot, but after the service fiasco I don't care to do more business with them, so I'll be purchasing a car elsewhere. I will say the repair seems to be fine so far.

If you need dealer specific repairs (warranty or recall) they are a good place to go. Other repairs…read moreor services such as oil changes, brake service and regular services can probably be done cheaper elsewhere so shop around.

Bought a vehicle from this dealership and had an issue that was brought to the attention of General…read moreManager Nick Fletcher. Nick immediately contacted me to address my concern(s). Nick handled the issue very professionally and made sure I was completely satisfied with the outcome. I commend Nick for the service he gave me into making my car purchase as enjoyable as possible. Thank you Nick and keep up the outstanding customer service!

If you gotta buy a used car in yucca it better be here. My truck blew a trans and I needed a car I…read morejust happened to be right by drm. Bob hooked me up with a great used truck . This is the most honest car dealer I have ever done business with and he is good for his word. Highly recommend and you wont do better anywhere else. Do yourself a favor and go see Bob!

Bought a truck from this place in Nov and I have had it four months and it's been in the shop four…read moretimes. Power steering went out twice, ( his mechanic Diamond motors band-Aid the problem together never really fixing the problem) so back in the shop for another pump again. Temperature control sensor went out and now the air conditioning. I feel that both Down the road and Diamonds just tried to get the car passed the small warranty that came with the Truck. When I called to tell Bob about the pump going out a second time he didn't care he became rude and told me find a mechanic.. . His not one. Mind you it's only been four months This truck has been in and out of the shop starting the fourth day I had it. Leaving me no choice but to contact the BBB. If I could give this place a minus rating I would.. Do yourself a favor don't get the headaches I have had stay away from "down the road motors".

Jonathan from AutoXit was extremely pleasant to work with from start to finish of selling my car…read more It's my first time doing anything like this as I've always traded in or sold my cars directly at a dealership, so obviously thoughts of legitimacy arose. The TLDR: this is legit and the process was better/faster than going through a dealer. Highly recommend! I'm located in NorCal but Jon made it happen by booking a flight basically the next day upon the sale agreement. Communicated with me through the entire process which was comforting to know that this was real and that I could trust him. Unlike going through a dealership, this process was made extremely easy and almost effortless. Explained all the docs I was signing, allowed an opportunity for me to retain copies of the docs, and made the whole transaction super smooth. Check was already made out to me and given to me during the transaction. Jon is a super chill guy and easy to talk to, but make no mistake he gets the job done and makes you feel confident in your decision to work with him. I'd highly recommend AutoXit to anyone who's on the fence of giving them a try - GIVE THEM A SHOT!! Thanks Jon!!

We sold a vehicle to these folks. They sold it to someone, but left it in our name. Now someone is…read moredriving around getting tickets in our name. Be Careful of these people !!!!

I absolutely love this place! My family has monthly passes, so we can come here every day if we…read morewant! The prices are fantastic, and the staff is incredibly nice and helpful. The quality of the car wash is amazing, and I especially love the colorful soap! One of my favorite features is that, unlike other car washes where you're rushed to dry your car in just a few seconds, here you have unlimited time to fully dry it after your wash. You can pull into designated spots after going through, and they even provide wonderful rags, wheel cleaner, and employees who are happy to help dry your wheels and car. A few dollars in tips really brightens their day! The vacuums are super powerful, and there's no time limit on those either! I even wash my dogs here, which is so much easier than doing it at home--no mess at all! This place is definitely one of the best in Yucca!

AVOID. Untrained people will use High intensity power washers 2 inches from your car. They will…read moreDestroy your cars clear coat and cause damage to your paint. Friendly staff, but untrained and cause damage.

Gaby was the best with the bug zapper solution with my truck! Nobody has ever really coated my…read moretruck and she sure did!! Looks amazing and those bugs are gone! Ty Gaby keep up the awesome work! Great friendly staff here!! 100%

Thank you to Gaby for being so hospitable and welcoming. It was my first time here, visiting from…read moreout of town. She was so helpful and informative.