If you need dealer specific repairs (warranty or recall) they are a good place to go. Other repairs or services such as oil changes, brake service and regular services can probably be done cheaper elsewhere so shop around. read more

Bought a vehicle from this dealership and had an issue that was brought to the attention of General Manager Nick Fletcher. Nick immediately contacted me to address my concern(s). Nick handled the issue very professionally and made sure I was completely satisfied with the outcome. I commend Nick for the service he gave me into making my car purchase as enjoyable as possible. Thank you Nick and keep up the outstanding customer service! read more

I purchased a Ford Explorer this past Saturday. Johnny Richardson was friendly, professional and attentive to my needs. Everyone at the dealership was courteous and the buying process went smoothly. I really just went in to look, and hadn't planned to make a purchase yet, but they were able to meet my needs and didn't pressure me or make me feel rushed. it was a pleasant car buying experience. Thanks for the great service! read more

We had a super experience finding a new used pick up for my husband. We went in one day and Todd worked hard trying to find us the right truck and then we left and decided we were not going to buy. We followed up the next day and decided to go look at another one of the trucks and Micheal was wonderful and helpful. We had the opportunity to meet the owner of the car lot George! Super friendly guy and both of them stayed around and talked to us for almost an hour afterwards! They were very customer oriented and wanted to make sure our experience was good! We would definitely recommend anyone looking for a vehicle to come here. read more

Yucca Valley Ford Center - My husband, Gary with Michael and the owner, George. We are very happy with our new truck! Thank you! - Car Dealers Near Me - Yucca Valley, California

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My husband and I had an excellent experience at this dealership. Quentin Gibbs took his time with us .Answer all our question. Did not pressure us . Made the whole experience easy . We are very happy with our purchase and we thank Quentin for helping us find our new viechle . We would highly recommend Quentin! read more

Yucca Valley Ford Center - Car Dealers Near Me - Yucca Valley, California

Best experience and fastest service I have ever received when buying a car. Jared was great help and the General manager was awesome. Got here around 11:45am and immediately I was approached by a sales man. He shock my hand and introduced himself as Jared. He asked if he could help me with anything. I said I wanted to look at a challenger and get out of my current loan. He said problem. I also hit him with the fact that I need to be out by 2:45 to pick up my kids from school. They kept all their promises and got me out on time. read more

This was the worst car shopping experience, I have ever had! These guys take the "used carsalesman" stereotype to a whole new level! If you value your time and money, DO NOT SHOP HERE! As a longtime YV resident, I wanted to spend my money locally, unfortunately the dirty tricks and high pressure sales tactics used at this dealership make that impossible. Shame on YV ford, for not giving our town a decent place to buy a car! Shame on them for assuming their customers are stupid! Wish I could give this review a minus 5 star!! read more

At 36k miles, service dept. overfilled my transmission by 6 quarts in my pristine F250 Lariat. A huge mess and the underside is all trans spray. My garage floor soaked. Smoke poured out from under the hood and out the back. I'm sure someone got a big laugh out of it. Maybe because I complained about my other car which sat on their lot, unlocked for a week, which they completely forgot about. I have bought two cars from this dealership and the GM is too big of a wuss to call me back. Another Ford dealer diagnosed and fixed the problem and YVF did agree to pay for it. We've given Yucca Valley Ford service multiple chances to get it right but they can't seem to meet reasonable expectations of what a service department should be. read more

Yucca Valley Ford Center - Frame drip, when you overfill by 6 quarts - Car Dealers Near Me - Yucca Valley, California

Johnny our salesman was the best!!!!! Any questions we had he was happy to help - I highly recommend Johnny as your salesman if you are buying a car! He's very professional thank you Johnny we are now happy owners to a beautiful car - thanks for your help! read more

I shopped for weeks. My local Yucca Valley Jeep dealer beat every dealer I looked at. I got exactly what I wanted. Johnny Richardson was so patient with my indecision and never once nudged me to make a decision. This new Rubicon is my 6th Jeep, beginning with a 1972-1989 and I feel confident my YV dealer will take care of my Jeep. This is the 4th vehicle I bought through my local dealer. Johnny is so knowledgeable of the Jeep, because he himself is a Jeep owner. read more

Yucca Valley Ford Service continues to "Wow!" me. I stopped by this morning to ask Justin, the Assistant Service Manager, to check my tires to see it is time to replace them. We have been monitoring them for the past 6 months. Safety is always high on my list of priorities. There is still several thousand miles left on them, which takes me up to about 40k of mileage on this set of tires. Good choice, Justin! We looked at replacement tires, and Justin found some Pirelli's with 90k miles for a price that is almost free. Well, not quite free, but closer and it would be horseshoes and cigars. Galo, my best mechanic, came out and checked my oil - looks like new, with 6k miles of driving. There was green gunk on my battery post, so Justin asked Galo to drive my car in and take care of it. I drove off with 4 90k Pirelli's on order, my oil checked, battery gunk cleaned off, and a smile on my face. Thank you, Justin, David, Ruby, and Galo! read more

I chose a five because I hate the game where they give a price, add some stuff, subtract some stuff and magically give a price very much like the first price. Justin and Tabitha in Internet Sales, listened to me and presented me with a price very near what I wanted. After a few minutes we settled on an excellent price- no games . It only took minutes. No need to "speak to my manager", or any other games. Respectful, fair and honest. Great at any price! read more

Also came in today and had to give a shoutout to Richard Braham. My usual guy wasn't there but he went out of his way to get the Fob key ordered for my car and was a pleasure to be around, so nice, friendly and assertive! All before he left to go on his vacation! read more

I bought my very first car here March 2009 when I was serving in the United States Marine Corps in Twentynine Palms, California. I was able to haggle the price down for a 2005 Ford Focus from $9,999.99 to $8,500.00 and the process was quick and easy. Despite the fact I still was trying to build my credit, I was able to get a fair loan through Ford Credit. Well, it's 2012 and my car is running fine, and haven't had any repair work done on the vehicle (excluding battery, oil and brakes) and it's almost paid off. The folks here, at least in 2009, were fair and good to do business with. You'll be happy. The only negative is that it's a fairly small lot, with not a large selection of vehicles. But you'll be assured that you won't get screwed over or buy a lemon like some of the mom n' pop lots. I really felt Ford had my back, and I intend to continue buying Ford largely because of my young, naive, first car buying experience. read more

Worst!!! place !!!!I've ever went to to look at a car they make it impossible for me to spend my money I looked at a charger for an hour today and got no service will never go there again read more

Working in the car business for more than 30 years now finally out had to go buy a car. This dealership does things like the old days. Hand shake and a promise. No glitzy tricks just a straight up fair deal and I live in the low desert so i drive up the hill 40 mins and I have two mega Ford stores down here to choose from and I would still make the trip. Between my two daughters my wife and a couple of friends we have purchased 7 vehicles in the last 12 months. Yucca Valley Ford and James Scheer rock. Take it from an ex car guy. I know all the secrets. Kathy, Ivan and Kelly rock as well. Sorry if I left anyone out. Oh yeah service and parts are alway very helpful to me and my family. Love this store!!! read more

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I just had the most wonderful experience leasing my new car. In the past, going to a car dealership was not a fun experience. The sales team over at Y.V. Ford was awesome!!! Big thanks to Michael Hales, Randy, Ana & Frida for getting me my dream car! I would highly recommend these guys to anyone buying or leasing a new car! Happy Holidays! read more

Very happy today with the service department ... I got the works & they delivered with even some extras ! Why wast your money at Jiffy Lube or yucca valley lube & get less .... Thank you Ed & Stef ! read more

Yucca Valley Ford Center - My girl with my new 4x4 - Car Dealers Near Me - Yucca Valley, California

this place sucks! do NOT go there! i arrived on their service doorstep while on a family vacation soured by a shot battery cable. appealing for help on my F150 2001 that i have owned since new for all of its 410K+ miles and was told sure, $500 for a wiring harness & 2 days! we need you to move your vehicle out of the service area... Ford is an excellent brand and these yahoos tarnish the blue oval. Dearborn, take action! Anyone with auto electrical problems in yucca valley, go see ace alternators, they will do a ford quality repair for Much less $$$ ford of yucca valley, thumbs down ace of yucca valley 2 thumbs WAY Up!! read more

Was just reminded today of why I didn't buy my brand new mustang from these guys. My husband is working on my 2016 Mustang and needed the specific torque specs for what he was doing. Looked online and got 40 different specs. We decided to go in because we figured we'd get better help that way. Got there and was told to look online instead (which we already did) Mind you what we need is Ford specific specs. My husband had to talk the guy into just asking the shop foreman, and the reply was they're too busy. To think we were gonna have them service our other two vehicles which now we'll pass on. They're quick to help when they want you to buy from them, but when u need technical help, they're reply is, "we're too busy". **PAY THE EXTRA MONEY FOR GAS AND TAKE YOUR BUSINESS TO PALM SPRINGS FORD WHERE THEY ACTUALLY, REALLY CARE FOR THEIR CUSTOMERS** read more

Ford Service Center: Didn't do what I asked, rude, did (on my own) what they were recommended for an astronomical rate, not even close to resolved. Horrible! I will never set foot in there again. read more

My experience with YVF started with finding a truck I wanted to buy and clicking on the "Get E-Price" button. This does not give you any special pricing it literally tells you the price which is already displayed. It just gets your contact information. I get an email from the internet sales manager Chris stating it was still available. I told him I would be up in the afternoon to look at it. I drive almost an hour to get there after taking a few hours off of work. I get there and I don't see it in the lot. I introduce myself to Chris and he proceeds to tell me they let somoeone borrow the truck. He walked to the dealer next door to see when it would be back. He then came back and told me it would be back in several hours. Wasted my time. I find Chris's actions to be very unprofessional. Obviously not a dealer I want to give my business to. read more

I have been a diehard BMW owner for many years. When my family and I relocated to the area, we decided to try a New Ford for our next purchase. I must say that I am impressed with the 2017 Fusion eco boost and 2017 Ford Focus SEL Hatchback. So we purchased one of each. Our sales rep (Quentin Gibbs) was very attentive to our needs and provided outstanding professionalism. We look forward to our next purchase and are now Ford Fans. read more

Yucca Valley Ford Service Department is as good as you will find anywhere ! I had taken my Fusion to a different Ford Dealer down the hill where I had bought the car. They kept the car for 3 days and still had the roar from the drive train. Took it to Yucca Valley Ford. They got on the problem and stayed with it till they discovered a defective axle bearings. Problem Resolved. Excellent Customer Service and excellent shop mechanics 5 * read more

Don't ever take anything to these guys. The mechanics are auto brats and the people inside don't know anything. No customer service. Zero stars. read more

Chris Garibay was the best! He was easy to work with and responsive. I would highly recommend him for anyone needing to purchase a car. We did almost all discussions through email and he delivered the car to my home. Very kind and helpful. read more

My husband bought a car from here in May 2011 & three days later the transmission blew. Just last weekend, the transmission blew for a SECOND time since we purchased the car. I was told that I am a liar and that we are shit out of luck by the managers and people in sales at Yucca Valley Ford, so please DO NOT BUY A CAR FROM HERE. they will screw you over, especially if you are in the military. read more

My truck blew a water hose 40 miles east of Twentynine Palms on highway 62. After sitting out in the desert for 3 hours in temperatures around 118 degrees I was towed to Yucca Valley Ford, but their service department was closed . I decided to sleep in my truck and be the first guy in line the next day. That morning I was told by the service manager he couldn't work on my truck for 3 or 4 days. He suggested I could go to a hotel and wait around until they could work on my truck. I told him I was 200 miles from home and it was an emergency. He said there was nothing he could do for me. I called the towing company and they took me down the road to Ron's Automotive who was very busy, but they squeezed me in an fixed my truck in an hour and a half. They were outstanding. I recommend Ron's for your repairs. They have a little better customer service. ' read more

So while getting our oil changed on our 2012 Ford Focus at a small little mechanic practically across the street from the Ford dealership, we found out a week later that the numbskulls working there forgot to put the screws on the stone guard back in and while driving over a bump in the road, discovered our stone guard had been bent backwards and tore out the rest of the screws still remaining, hanging by mere plastic pieces. We found this out 3 hours away from home, in the middle of nowhere, on a 115 degree day. Had to drive 10 miles to a spanish-speaking only gas station with people pointing at the bottom of our car and wincing at the horrible grinding/screeching noise of metal and plastic rubbing against the asphalt. We tried duct taping the shield back up under the engine to no avail and ended up driving to a Riley's auto center and had a very nice guy bunjee cord it together. Now, here's where Ford comes into the picture. My husband called them up on the phone and explained our situation. Nobody seemed to know what the heck we were talking about. Stone guard? Splash guard? Cars don't have those! You must mean the grill, right? No, you morons. After being transferred to 4 different departments, somebody FINALLY knew what a stone guard was and said he'd order the part...for $90!!! $90 for a 2 pound hunk of plastic that protects the underside of your engine from rocks and water. We did a quick search after reluctantly agreeing to the price and found it listed on many sites for, dingding, $19.99. But I figured $90 and having someone else get dirty under the car was sort of worth it and we cut our losses. 1 week later they had us come in and after sitting in the waiting room for 2 hours, and watching one person glance at the underside of our car the entire time it was in the garage, we were finally notified that "Oops, sorry! It looks like you're missing the special sized screws we need to put the new piece on. That'll be about another $40 or so and will take 1-3 business days to get here." So what you're telling me is we've already paid $130 to have someone glance at our car, waste our time, and that's not even including labor?? On top of which, I was pissed that no one seemed to remember us saying it was being held on by 2 screws in the first place. It's not like we drove around and collected the ones that fell off and had them in our pockets. At that point I said screw it, we'll put it on ourselves, and walked out. To this day we still have bunjee cords holding what's left of our stone guard up, and let me tell you...it works like a charm. read more

Do not shop here there over charge people for service there very rude do not shop here drive down the hill to another ford dealer do not shop here warning do not shop here read more

Wayne, the Service Manager actually said "im tired of hearing your story, I've heard it three times" regarding a service issue with my car they cant figure out. read more

Went in today to pick up my F250. It has been with the automotive derive department for over a week. Paid $2,300. 00 in repairs. Received a call on Friday 2/19/16 truck was ready. To my delight it was not parts of the dash board were still on the floor. The service department corrected the problem. Started the vehicle and noticed check engine light was still on proceeded to go back in and speak to service specialist and he was on the phone. Patiently waited and notified him the check engine light was still on. Response I can't do nothing till Monday. I'm a little confused as to their statement your vehicle is ready and I have dashboard parts check engine light still on and their nothing we can do till Monday. $2,300.00 well spent ?? read more

Me and my husband had such an amazing experience here at Ford, thanks to Chris Lewallan. He was so helpful and honest and helped us with every question and concern we had. He's been the best car salesman I've ever encountered and I've had several. He found us exactly what we were looking for. I would highly recommend him if you're trying to buy a car. read more

Chris Lewallan did an amazing job of helping us look for a great family car that will best suit the size and financial bracket for our family!! Thank you Chris for your amazing service and connecting with us on our topic of great cars that we are passionate about!! My family and I had a great visit with you!! Looking forward too seeing you again in the future!! read more

Went in the day before Thanksgiving for a scheduled repair, supposedly an 8am appt for a wheel bearing issue At 9am tired of watching the service dept employees stand around and not work on my car I spoke up I was informed a few minutes later they did not have the tools to repair the issue they scheduled the appt to fix Called this morning to follow up (12/7) see if they had to tools yet Low and behold no one there knows what I am taking about and the only person who would possibly know is coincidentally off today I am done, seriously considering selling my Ford there is only so much a customer can be expected to deal with, too many years of this poorly ran service dept, this was possibly the last straw for me 12/8 To retaliate for this review it will now take two or three days to fix my car with no offer of a loaner or rental. When asked about a loaner or a rental it was yet another "we will get back to you" DISGUSTING! 12/9 Due to my reviews they now refuse to work on my car at all rather than just man up and fix the issue. Everything will now be sent to Mark Fields so he knows, with pictures, in writing, how his company is being represented. 12/16 Disorganized, mismanaged, even moronic all words I would not argue with during descriptions of Yucca Valley Ford Flat out fraud I didnt believe until my husband and I were taken back into the service bay at different Ford service center today to show us there is nothing wrong with my Escape, no repair needed. I was shocked, I am still shocked. They put the tires back on, washed it for us, and sent us on our way. Shameful 15 years I have been a customer at Yucca Valley Ford, how much else was fraud, I will never know. How embarrassingly sad. read more

I took my 2005 F150 in to have the rearend looked at because it was shuddering and being just plain annoying. Justin in the Service Dept took very good care of us. He called us frequently to keep us updated on what they were doing and always ask if we wanted them to do a repair or not. He could have charged us for doing repairs that didn't need to be done but didn't. A lot of "stealerships" will throw money at it and replace everything trying to repair something but Yucca Valley Ford didn't. I highly recommend them. read more

Amazing car dealership, they are pleasant to deal with and I would recommend them to any friend or family of mine. Dealt with Chris Lewallan and Don the manager. Made a deal quick and painless. read more

There are not many options for car dealers up here in the high desert and we were surprised at how kind, friendly, and knowledgable our sales rep, Jared Carter was. He answered all of our questions and was very patient with us, even though he knew we were "just looking for now" he didn't hesitate to give us the best possible truck shopping experience that will definitely make us want to come back and ask for him specifically. Thank you Jared, we'll make sure to refer our high desert friends to you. read more

Bought multiple vehicles here and have all my service done here. Everyone is professional and courteous, I come here because I want things done right. Thanks! read more

I've been going to Ford for service for some time. I have always appreciated their "small town" feel where they make you feel at home. The small details always make such a huge difference! My service was seamless. No problems. The gentlemen (a case of double Davids, it seems!) that helped me were courteous and explained everything clearly. My only disappointment is that there was no coffee. In my previous visits, I always looked forward to sitting down and reading my book with some warm coffee. The young lady at the cashier desk was glued to the tv and didn't show much effort to make any. I didn't want to be rude and ask or make it myself. It was such a nice touch before! I hope the customer service there doesn't start to slack. They always had it so together before. read more