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Downtown A & W Restaurant & Shell

4.0 (1 review)
InexpensiveFast Food

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10 years ago

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McDonald's

McDonald's

2.2
(48 reviews)
1.4 mi
$

We are visiting Alaska and couldn't leave without trying the Denali burger. They had plenty of…read moreparking and I did notice most people did carry out or drive through, but didn't think much about it. Due to the snow there was a bit of mud by the entrance but nothing major. The food came out pretty quick and we went upstairs. This location is INVADED by homeless... be aware that there will be homeless everywhere inside. I decided to eat and leave, but should've just eaten in the car. While we ate, a group of about 4 homeless came upstairs and decided to start doing drugs right there and then. Where's the manager you may wonder. The manager was doing an interview 1 table away from the group of homeless doing drugs. I am not from around here and didn't know that is normal here since nobody seemed to be surprised. My bf freaked out and told me to hurry up. As we walked down the stairs, there was a puddle of pee and drops of blood... I am pretty sure that was from the group of homeless because it was t there when we went up. Word of advice, do not dine in!

The service was horrible today. If I could zero stars I would. We were in line for 20 minutes, and…read moreanother 10 minutes at the payout. So.ething wasn't working. I called and ask to speak with a manager about the the milk that burned me, the wait and the cold food. A boy said he was a manager, and was very disrespectful. His bad attitudeexcalted really quick. Are we not allowed to talk to a manger about our concerns? I asked for the manager again, he said to call back. I called a few more times, he didn't say anything and hung up. His behavior was very disrespectful. I hope the manager see this. He doesn't deserve to be qorking in customer service, especially if hes a manager and is very disrespectful.

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Downtown A & W Restaurant & Shell - hotdogs - Updated July 2026

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