When we were told that we might have white mildew and/or black mold in our attic, we knew that some…read morerestoration companies will "find" mold or mildew even if it's not there. Our search for an honest company led us to West Coast, and we hoped the reviews were true. The good news is, West Coast is as honest as it gets. Askia came out and looked around the attic while I watched from the ladder. First, he showed me that the supposed mildew was some sort of harmless sandy clay-ish material. And the supposed black mold was just "lumber mold", an industry term for "stain fungi"--the common dark streaks in lumber that originate at the sawmill or in the forest, don't weaken the lumber, and are not indications of moisture. Who knew? Well, Askia knew. And he actually spent time convincing me that we didn't need their services. So do I recommend them to you? You betcha! An honest company is a joy to find.

They showed up for a site visit on the same day I listed the project in Yelp. They were able to do…read morethe work right away. When they were done, the owner reviewed the photos and made the staff come back and clean it one more time to remove the remaining black stains. I was satisfied with the remediation work and the additional follow through. The restoration portion of the work was led by another person and that scope of work and estimate wasn't as smooth. It was the same company but different people running the job like it was a separate company. I ended up hiring another contractor that I had worked with me before.

In the middle of the night, our fire sprinkler malfunctioned and flooded our master bathroom just…read moreas we were getting ready for bed. We called Gold Coast Flood Restorations, not entirely sure what to expect at that hour, and they had a crew at our door by 2 AM. They wasted no time opening up the walls and getting industrial dryers running, which almost certainly spared us a much bigger mold problem later on. What I remember most is how composed and capable their team was, even in the middle of the night with water everywhere. If you're ever dealing with a flood or a sprinkler malfunction, this is the company you want on the other end of the phone.

Gold Coast exceeded my expectations from start to finish. I began noticing signs of a possible slab…read moreleak and contacted my insurance company, who sent out two different professionals to inspect the issue. Both told me it was not a slab leak, yet neither could explain why my tile floors were unusually hot or identify the source of the other concerning symptoms I was experiencing. That's when I was referred to Gold Coast. They quickly sent out Kurt, whose professionalism, knowledge, and attention to detail were immediately apparent. After a thorough inspection, he confidently confirmed that I did in fact have a slab leak and was even able to pinpoint the exact location beneath the slab. His expertise gave me the confidence to move forward with Gold Coast for the water damage restoration. From the owner to every crew member on site, the entire team was professional, friendly, honest, and highly skilled. This was a major restoration project involving my entire downstairs, and throughout the process I felt completely confident that my home was in good hands. Kurt walked me through every step, answered all of my questions, and treated my home with the same care and respect as if it were his own. What stood out most was the company's integrity and honesty which are qualities that can be difficult to find these days. Since my experience, I've referred Gold Coast to several friends and neighbors, all of whom have had equally positive experiences. I truly believe Gold Coast is one of the best companies in San Diego for water damage restoration and mold remediation. I'd also like to add, you can probably find cheaper companies but I know for a fact you won't have the quality work that Gold Coast can offer, saving you more money in the long run. After multiple professionals failed to identify the problem, they were the ones who finally found the real issue and handled everything with excellence. Thank you, Gold Coast!

Excellent company! I hope I don't have another flood but if I do, I will definitely call them. My…read morekitchen flooded and my plumber recommended calling Flood Busters. They were out here within an hour to start the drying process. The next day more fans were set up. They removed all of the kitchen cabinets that had been damaged, made sure everything was dry, and sprayed antimicrobial on the areas. There were a couple minor issues that came up after they left. Steve, the vice-president, came out to investigate. He was so great. He wanted to make sure there were no issues remaining. He personally handled everything and made sure I was fully happy. Thanks Steve! Steve and his crew did an excellent job. They quickly responded and quickly handled everything to minimize damage. I highly recommend them.

My client had water damage in kitchen.. Ralph came & gave estimate & cleaned & dried out. Excellent…read morecare & finished nicely...

We has a very complex plumbing repair project resulting in several holes in our living room,…read morestairwell, hallway and two bathrooms. Harts did an excellent job repairing and painting all locations. We have used them before and are extremely satisfied with the job they do and the cost. In our case we have a son with Stage 4 Metastatic cancer who requires a great deal of special car. The Harts were quick to respond to needed changes to their plans and did so to provide comfort to our son. They are a very special family and we would recommend them to anyone that needs drywall repair or painting. They also provide handyman services.

Reasonable pricing, very responsible. I am very happy with their service…read more They fixed some drywall in our bathroom. They were quick and efficient. The color match was perfect. Highly recommend!

I cannot recommend Smart Dry Restoration & Plumbing enough! A good friend of mine recommended…read moreJustin's company, so I already knew he had a great reputation, but seeing the work they did on my parents' bathroom remodel completely blew me away. He took the space to a whole new level. The team was professional, clean, and respectful of my parents' home throughout the entire process. Justin and his team are honest, hardworking, and absolute pros at what they do. My parents are thrilled with their new bathrooms. If you want a contractor you can trust to deliver perfection, call Smart Dry Restoration & Plumbing!

I've used Smart Dry Restoration twice already (my house and rental) and both times they have…read moreprovided excellent service! The first time they came out was because I had a flood in my kitchen. I was so stressed out but these guys took care of the problem like true professionals and I couldn't be happier. At the rental we had a mold situation and they helped us there as well, quickly and efficiently. This company is reliable, trustworthy and worth every penny!

Superior abatement came out to remove some hazardous drywall let me just say what a professional…read morecompany fast service. Great job would recommend to anyone out there to use superior abatement.

Cristian, Luis, and Carlos worked on the demolition and asbestos abatement in 2 bathrooms and a…read morecloset. They were very professional and curtious of our home and took great care of our property. They made sure the rooms were properly sealed before starting their work. We would highly recommend these workers and this company for any abatement work.

I cannot say enough amazing things about SoCal Steam Clean and the technician, Jorge! I also have…read moreto add that the person who initially took my call, Aiza, was so friendly and sweet. She walked me through the process before scheduling me. From start to finish, he made the entire carpet cleaning process an absolute breeze. Jorge was on time, efficient, professional, and incredibly thorough. He even let me know as soon as he was on his way, which I really appreciated. Once he arrived, he took the time to walk me through the entire process and explain everything in detail. He also told me about the pet treatment and carpet protectant options, and after he explained the benefits, I definitely decided to add those services! The attention to detail was incredible, and the difference in my carpets is AMAZING. They look and feel brand new! I honestly didn't realize how much of a difference a professional cleaning could make until I saw the finished result. It's so refreshing to have a technician who is knowledgeable, personable, thorough, and genuinely takes pride in his work. Jorge went above and beyond, and the entire experience exceeded my expectations. SoCal Steam Clean has officially earned a customer for life and will absolutely be my go-to carpet cleaning company from now on. I will also be recommending them to family and friends! Thank you so much, Jorge, for doing such an incredible job. My carpets look AMAZING!

Customer service was on point from start to finish! SoCal Steam Clean Inc. was absolutely amazing…read more Julia responded quickly to all of my questions and was able to accommodate the date I requested for service. I also really appreciated the communication beforehand, including letting me know which employee would be coming to my home. On the day of my appointment, Taro provided an estimated arrival time and arrived right around the timeframe I had requested. He was professional, friendly, and took the time to walk me through the entire process. He listened to my concerns about the mess my dogs had made of our living room carpet and made sure I knew that all of the products being used were safe for my dogs. Taro used an enzyme cleaner to help eliminate the unwanted odors, and I could not be happier with the results! My carpet looks brand new, and there are absolutely no lingering odors. Taro did an exceptional job! I will definitely be using SoCal Steam Clean Inc. for all of my future carpet cleanings. Highly recommend!

We live in a condo, and the neighbor behind our unit had a plumbing leak, which affected our unit…read more Both bathrooms had water damage. We met with three restoration companies and are happy we chose S&J Builders. Sean assured us of his experience working with insurance companies, which was an important factor. S&J's crew, who did the demolition and restoration, were professional, efficient, and completed the work in the designated timeline. Kristen was very good about returning my calls and keeping me updated on the project. The office staff were polite and professional to work with. We hope others consider using S&J Builders!

It all started off good with S&J, we had a water intrusion that we and other contractors were…read morestumped on. Sean showed up and was incredibly kind, knowledgeable and had us feeling optimistic about a resolution. It all went downhill from there, Sean was incredibly difficult to get ahold of for follow-ups and scheduling. I had to call the main number multiple times and often wait days to get a call back. However, we moved forward with a formal water test because of Sean's knowledge and direction on the process. The water test went as planned, they showed up and did a good job, helped us identify the intrusion, but we were promised a formal write-up and plan to fix. And that just never happened. I called multiple times, talking with Natasha, Kristen and Eric. Expressing the urgency of resolution (we had no AC or Washer Dryer until we fixed the intrusion and this was in the dead of summer). In fact, I never heard back from them until they followed up on payment (which was over the quote), and then of course they were very prompt to respond. I expressed my discontent with the service and my woes, and I was met with a matter of fact on this was the quote, please pay us. Oh, and some lame response about they sent the formal test results and repair plan previously (which they didn't). In fact, this was the same response I got over and over when trying to call Sean. "Oh, Sean emailed you or called you back." No he didn't.... So yea, knowledgeable technicians with horrible etiquette and terrible project management and customer service. How could I have 3 people managing our project and have it run this poorly. Please be warry of them, especially if you have an urgent issue. Definitely do not recommend.

Terrible experience with this location. They were assigned by my insurance to deal with a leak…read more They came out and did a super fast inspection and then I could never get any follow up from them. I seriously called them multiple times a day, only to get their voicemail. No one would call me back, so I submitted a request online and got another Servpro location that reached out to me. They were able to get someone to finally call me back, but the guy flaked on me numerous times and never sent me the quote for the work. It honestly seems like they don't want your business, and have no interest in responding to customers. I can't imagine what hiring them would be like after that.

HIGHLY RECOMMEND THIS COMPANY!!! They responded immediately to my roof leak that caused flooding…read morein my attic and in my master bedroom upstairs. They prevented the damage I had from getting extremely worse. They were on the scene within an hour of my frantic phone call. In the evening of Wednesday, November 20, I discovered large water spots on my second-floor master bedroom ceiling. Turns out I had a broken tile that was letting a tremendous amount of stormwater into my attic which was seeping down into my insulation and through my master bedroom ceiling. They secured the affected area and prevented the damage from getting much worse. They installed dehumidifiers and air blowers to dry up the wet area and prevent mold/mildew. They ripped out the soggy insulation in the attic. Lastly, they came back to my house every day afterward and checked on the progress of drying things out. They took measurements of the dampness and left the equipment there until everything was completely dry. All in all I could not be happier with their immediate response and their professionalism. Go with this company at this location. I worked with Zach Miller, and he was awesome. He always answered my phone calls and responded immediately to every text message I sent him. Tremendous professionalism.

Sean and crew are amazing. Fast and easy to communicate with. Id definitely use them again if…read moreneeded.

I've been meaning to update this review for four years. I hope you will read this entire addendum…read more My experience with this company made a complete U-turn by the end making me wish i had called a friend/ contractor trust to get a personal referral. Or taken the route I detail at the end of this addendum. The cost for this company's work was enormous and inflated because they assume insurance will pay for the work. Actually all the companies that were involved had inflated costs because they assume insurance will pay. My insurance company would not cover the leak. When i contacted companies mentioned in this review being Ultra Dry with that information, without fuss they discounted their services to what i thought was a reasonable charge, but their portions of the job were small compared to Ultra Dry, which did a lot more work. Sean fougt my request to reduce the fee tooth and nail and was not friendly about it. I went over the detailed invoice and, luckily I paid some attention to the equipment they were using and the things they did. I could tell right away the invoice was not only inflated but a boilerplate invoice they probably use for all jobs and hope no one will notice. This is probably why insurance sm costs are so high. My insurance company was State Farm. To their discredit, not only did they resist opening a claim as mentioned in the original review, but they did not send an appraiser out for two weeks. As old as i am, I had never dealt with a homeowner claim and did not realize this was unusual, plus all the companies led me to believe insurance would cover it, so I did not push. ( We could have packed up our own bathroom and small office rather than incur that charge!) To the credit of the appraiser, who felt badly he had to deny the claim, he offered to review the Ultra Dry invoice and, from his inspection under the house and in the bathroom, told me what had, and had not, been done that they were billing me for. It matched up well with my own assessment, giving me more confidence to negotiate with Sean, the owner. It's been four years so I don't recall if he threatened small claims court, but I knew that was an option for me. In the end he cut the bill down enough for me to relent and pay it. I hope this will warn others off and cause anyone seeing my original, glowing review to realize it won't be a fair or good experience unless your insurance pays it all. During this process I discovered there are private insurance adjusters who have worked for insurance companies and know how the industry works. I would contact one of those First and have them come out. They know how companies asses claims and can help you report the event in language that may have a better chance of getting it covered. In future I would gladly pay for this out of my pocket because the bathroom cost over $22,000 not including the abatement work done before it which i never added up because of the trauma. I apologize for taking so long to add this addendum and to anyone who used this company only to be ripped off because of my initial review.