Monday, October 12, the car arrived on time, had room for my husbands wheelchair as…read morerequested....driver (Tim?) was awesome. We went from Matteson downtown to Rush Hospital where my husband was having surgery. Not sure when we would come back....but when I called on Saturday morning, Frederick's remembered us...and sent a car to me within 2 hours of my call for the reverse trip. I cannot tell you how AWESOME the service was....and for a first time use of this business....I would use them again without a moments hesitation! Jackie Harn

From the owner: I drive people to sporting events concerts night on the town in airports and weddingsread more

We first encountered this company years back to pick up someone from the airport for us and bring…read morethem back to our home. Next we hired them to take our family to the airport and pick us up from our vacation. We were treated well, their service is reliable, professional, yet friendly. We are looking forward to hiring them for our next vacation.

Excellent car service. Booking was easy. Car was immaculate. We booked for drop off and pickup at…read moreO'Hare and car was on time, super easy pick up. Communication was excellent. Would definitely use this service again and again.

We rented a trolley from them on a busy holiday weekend and we couldn't have been happier with the…read moretrolley and service.

AMAZING!!! Dan was great to work with for our wedding on Sep 14th, 2024!!! Everything from start to…read morefinish was PERFECT. I absolutely highly recommend them. It was one of the best parts of our wedding! The trolley was so much fun and our driver was AMAZING! Everything smooth and easy with them!

I put out a "project" seeking to get a ride to Chicago from Sandwich Illinois just a few days in…read moreadvance. These guys reached out to me right away and answered all my questions regarding availability and price in advance. There were no hidden fees, and if anything they went far out of their way to make sure I knew everything and there were no surprises. Honest, up-front, proactive communication earns you 5 stars, in my book.

Great experience. Jeff was wonderful. He was on-time for…read moreour pickup at home and our return trip from the airport. The instant messages were greatly appreciated. Will definitely use his services again.

We used this company for prom transportation and unfortunately had a very disappointing experience…read more The first party bus that arrived was not in acceptable condition. The air conditioning in the back of the bus was not working, there was a strong moldy odor inside the vehicle, and there was water on the floor. When this was brought to the driver's attention, he said the AC would begin working once the bus started moving. After he drove the bus and returned, it was still blowing warm air and he mentioned that the coolant light had come on. Because the bus was clearly not usable in that condition, the owner later arrived with a replacement bus. While we appreciated that the kids were ultimately able to get to prom, the group ended up leaving approximately 40-45 minutes later than planned. When I asked if there might be any consideration for a discount due to the condition of the original vehicle and the delay, the owner repeatedly stated that "it's not about the money" but declined to offer any adjustment. During the conversation she also mentioned several times that she had come from a funeral and referenced a small pickup time change. Unfortunately, there was never an apology for the condition of the original vehicle or the delay. When I mentioned that I would be leaving a review about the experience, the situation escalated and she stated that she would not take the kids after they were already seated on the bus ready to leave. At that point we simply asked that the kids be taken safely to their destination. To make matters more concerning, another parent later saw the original bus broken down less than two miles from the pickup location, which raised additional concerns about the condition of the vehicle. I reached out privately to the company first to give them the opportunity to address the situation before posting publicly, but never received a response. For events like prom where parents are trusting a company to safely transport their kids, the condition and reliability of the vehicle should never be a question. I would still be happy to update this review if the company is willing to resolve the situation. Update: After posting this review, the owner contacted me directly to discuss the situation. She apologized and issued a partial refund. I appreciate her reaching out to address the concern.

REALLY 0 STARS.... I would love to rate this limo company, unfortunately, they didn't show up for…read morethe job they were hired for. We booked the company for a ride to O'Hare and 15 minutes after the time they were supposed to have arrived, I called inquiring where the limo was. The woman on the phone, Elvira, who I believe was the owner, had no idea that the limo never arrived. She told me she would call the driver to see what was happening. She called back to say that no limo would be coming. I'm unclear as to why the limo didn't show, however, I find it hard to believe that if the limo wasn't coming that the owner and driver weren't communicating with each other for someone to call me. Sad that this company has no regard for their customers, or should I say non-customer, because I would never give them a second chance.

Only posting this here so the owners see this. The driver of this limo hit several cars. Most of…read morethem parked. This may be a disgruntled employee or something. Once the company responds and sees this I'll remove it when asked. I just want them to have this video..... https://www.tiktok.com/t/ZTRyjJCxf/

Amazing driving skills! They got me to where I needed to go despite any other cars on the road!…read moreAggressive? Absolutely. But they truly put the customer first. 11/10 would use again!

Dan drove my family early morning to the airport during spring break/TSA shut down. We were nervous…read moreabout getting to the airport in time and everyone at north shore taxi service was so helpful and flexible with our request for an even earlier pick up. Dan was on time and drove perfectly. Getting a stretch limo was a special treat for the kids and we're so thankful to everyone at North Shore Taxi for helping make the trip smooth and memorizable.

Great communication and service. Sam was our driver. He was on time to get us to airport for our…read morevery early flights and picked us up upon return at midnight. After a long day of travel, having the car set up alleviated any stress of finding our way home. We'll use them again!

My driver Leslie and the rest of the SPRM Services team were excellent and I will use them every…read moretime I need car service !

SPRM Services exudes class in every way. They truly know how to treat you like a VIP. From the ease…read moreof booking the reservation to the professionalism of the drivers to the prompt and on time delivery of the most precious goods, the client. The transportation was clean and comfortable. Allowed me to relax and take care of business while on my commute to my destination. I will use SPRM Services time and time again. Highly recommend!

I definitely recommend them. My fam and I needed a ride to ohare and back for a vacation. We opted…read morefor the large black SUV and everything was great. It seems when you request black car service, the drivers know you're not in it for a conversation, and honestly that was nice. I've taken lots of limos in the past and it's usually a gab fest. We enjoyed the silence. My one suggestion would be that they send you a text, or call you, the night before to confirm your ride. I didn't receive either and ended up calling at 9pm the night before just to make sure all was good. The driver did text me exactly at our pickup time the next morning and arrived promptly for pickup at my house.

Peter is excellent, we have used American Limo Naperville for 20 plus years and have always been…read moresatisfied with all are rides.

I was on party bus duty for my daughter's recent high school dance. I priced out a few companies…read morewith party buses and 312 Limo was the most reasonable price. To be honest it was still a little expensive considering they were driving from Wilmette to Northfield to Glencoe, but less than the other: $840 for a 3 hour minimum for a party bus of 28. We also didn't need it for the entire 3 hours, but the options I found were either one way or 3-4 hour minimums so this was the best deal. I found their communication to be stellar both via email and text. The bus driver was on time and the kids had no trouble locating the party bus when they came out of the dance and I've heard it was one of many party busses. A few of my daughter's friends hopped on for the way home and commented that this bus was way nicer than the one they took to the dance from another company. Overall, it was a success. The parents could have easily driven these kids ourselves, but the party bus elevated the experience and the kids all seemed to enjoy the VIP treatment.

Do not use this service, though an improvement might be for the company to not use the driver we…read morehad. Driver went home early and did not honor the contract. He did not ask those who had paid for the service if that would be okay. It was not. Driver did not know where he was going and was consistently late for shuttles. Wedding guests were left stranded after the reception as he decided to go home.