While we continued to take our Saab here until we traded it for an Audi, I'm updating this review and knocking it down 1 star. (It should really be more like a 3.5 review now.) While Mitchell is very knowledgeable about cars, his workmanship is commendable, and his pricing is fair, I just cannot in good faith keep my 5-star review here without updating the most recent events.
The last several appointments over the last year have been met with flakiness, i.e. he's not there when he says he'll be there (so we've completely messed up our work schedules as a result), or he just simply doesn't respond to emails, texts, or voice mails. As a customer, I get it that "stuff happens", but it's become a trend over the last few appointments. All that is needed is some communication.
When we simply needed a quote on a factory scheduled service, we kept having to hound and hound and hound to get a response, and when he says he'll call back, he doesn't. Again, a communication issue.
Just this morning, we had another 8am appointment, and he didn't show up. My husband tried every method possible to reach him. We left our car there and put the key in the slot. We JUST heard back from him at 9:58am this morning! Our schedules are now whacked again and we just don't have the flexibility to wait around for him to arrive to his shop. If something came up, which we found out did, he should have communicated in advance that he'd have to cancel our appointment.
If you can be really flexible with your time, Mitchell is a good guy and will take good care of your car. Unfortunately, my husband and I can't always be as flexible as it appears Mitchell needs us to be. :( Whatever has caused his poor communication over the last several months...well, hopefully he can figure it out and again deliver the service we received the first couple of years we brought our cars to him. read more