I have been a patient of UNM Hospital, and their various clinics since 2019, when my medical care…read morecoordinator with BCBS/NM began transferring my services over. From the beginning, there were red flags, but I wasn't in a place that I could necessarily do a lot about it. Again I had a medical care coordinator who kinda' was doing their job, and was working on getting my services "under one roof" so that I had a chance at a diagnosis... I was dealing with a list of symptoms, sudden onset of vision change, Chorioretinitis, uveitis, a personality change, treatment resistant depression, rapid onset of systemic pain, severe joint pain, sudden fatigue and weakness - when I was an elite athlete 12 years ago - continuing decline in my lung health unrelated to my being a former smoker, systemic muscle spasms, granulomas in my lungs and liver (although they didn't find those liver granulomas until 2024, and still won't acknowledge them,) spikes in bilirubin, night sweats, insomnia, random fevers, cold intolerance, nodules in my lungs (again, they never followed up on either the granulomas or nodules.) I came to UNM with a few issues. Seeking a solution/cause instead of an excuse and drugs. I didn't get the handful of drugs because I charted the drugs they give people (benzos, opioids, and similar) as allergies. They stopped giving me excuses when I questioned and challenged them with current research. They also didn't give me a solution. I've now got pulmonary fibrosis and bronchiectasis. Pulmonary didn't want to chart the PF, and has still refused to chart the bronchiectasis. As far as what caused it all... well I now know, but that doesn't change the fact that I'm now dying, when I could have been treated for years before it progressed to this point. A read of my chart, one single medical professional taking the time to actually read my chart, symptoms, review blood work (contemporary and historic,) and cross with my images would have said: this is such a textbook case is sarcoidosis that we can actually validate the textbook with it. But, no one actually cared to do their job that much. The pictures: UNM was breached, multiple times. They haven't publicly owned multiple breaches, and failed to report them under HIPAA's breach reporting. I am/was a cybersecurity engineer. In order to access their network, you need a few things: access to the IP address schemes, the MAC address associated with an IP address, and access to a computer to pull either login token or login keys from. That can be done in under 1 minute with a rubber ducky. I was left alone with the terminal pictured for over 1/2 an hour. And I was carrying a laptop. Going to UNM is like getting a consult by Dr Josef Mengele, a second opinion from RFK Jr., and then treated by Dr Kevorkian... the difference is UNM kills you more cruelty, with less medical knowledge, and much more slowly, than the 3 mentioned.

Excellent Care at a Busy Hospital…read more I had surgery here about seven weeks ago, and I was really impressed with my experience. Despite being on the "rough" side of town, the hospital itself is excellent. My surgeon and care team were incredibly attentive, explained everything about my procedure and recovery, and provided clear contact info for any questions about medications or post-op care. Parking is easy thanks to their new garage, which even has lights showing available spaces, and shuttles to the hospital are very convenient -- especially if you're recovering from surgery or have mobility challenges. The hospital has a new critical care tower, and check-in is organized and smooth with kiosks and helpful staff directing you to the right floor or wing. The facility is clean, and while security could be slightly stronger given the location, I never felt unsafe. Keep in mind this is a teaching hospital, so you may interact with student physicians or providers -- personally, I thought this was fine, but some people may be uncomfortable with it. Overall, based on my experience, I would highly recommend this hospital for care. The staff, organization, and attention to patients were all excellent.

I had an amazing experience with the doctors & nurses. They were extremely compassionate &…read moreknowledgeable. A very clean facility! The only reason I will not give 5 stars is because the registrar Emily was extremely rude/disrespectful & cold during our brief less than 5 minutes interaction. If you want treatment do not go in when she is scheduled to work if you are already feeling bad you'll feel dehumanized after any interaction with her. My only suggestion would be Please hire employees who are the first point of contact with your patients who are empathetic and not callous.

I went to to Albuquerque ER today for the 2nd time and am happy to report that both times I had…read moreequally amazing experiences. The receptionist is always friendly and efficient. I can barely tell you what the waiting room looks like because both times I waited less than 5 minutes to be triaged! Every single person who helped me today was friendly, helpful, and compassionate. I went for an issue that I had experienced in the past but last time I went to pres now. The experience was night and day. Albuquerque ER saw me quickly and did all of the necessary tests in a timely manner. I felt like they saw me as a human and not just a patient. While I was at Presnow for 9 hours last time I was out of Albuquerque ER in 3 hours with even better attention to care. Now that I know about this place im never going to another urgent care again. I don't have a single bad thing to say about this facility.

Was seen in the er for a kidney infection. The doctor , nurse, ct technician, check in person and…read morepharmacy were all amazing and caring. They took great care of me!

We recently traveled to New Mexico and had to take my family member to ER. She had a very very rare…read moredisease that majority of Dr's and hospital staff have never heard of. So rare that there is no medical code for it. I have to say we were very taken back by the drug addiction problem over there. However, it's now understandable why the precautions and skepticism is existent. Dr. Guerrero is absolutley excellent! He took the extra time to professionally and compassionately tend to my friend. Even taking time to reach out to her Dr. Here in compassionately for a better understanding of the treatment of this rare disease. Him and the ER staff there are what is so good in this profession.

This review is specific to the cafeteria on the ground floor. Quality of the food was great. Nice…read moreauthentic red chili. O let station too. I had the breakfast bowl. Hash browns, eggs, lots of bacon. A little over $3 bucks! Great deal!

The west side has the nicest crew from the ladies at desk and up.. I make most my appointments here…read moreif I can

I would personally like to offer a great review to Dr. Nathan Huff and all the nursing staff…read morefollowing my hip replacement surgery. I was in a lot of pain and they did everything to make me comfortabl. I ended up having to stay overnight and the nursing staff was awesome. I am in less pain today and ready to start recovery. Thanks again to Dr. Huff and all the great staff at Rust Hospital

Went for my annual mammogram. It's the one thing I never let lapse. It's so important and…read morepreventative. The care they provide is wonderful. Staff is helpful and informative. The area is beautiful, clean and comfortable. I'm in and out in less than 30 minutes. Don't put it off if you're at the age for annual checks.

My husband had surgery for lung cancer here on a Monday and spent 3 nights in ICU. His surgeon, Dr…read more Luis Cerda, and his pulmonologist, Dr. Viral Ghandi, the nurses, and all the personnel were amazing and took good care of him and me. The hospital is older, but clean. Yes, the other reviews about the food being marginal are true, but when someone's life is on the line I can figure out how to go out and get food and bring it back.

I just wanted to rate the facility, I don't have any comments to make. No thanks. I hope theyread more

I went to Pres for my pre-op for my total knee replacement surgery in a few weeks. This hospital is…read moreclean and well run, and the nurses and staff made me feel well taken care of. And they have a Starbucks!

I had a telehealth visit in January for which they suggested going into a clinic and did not render…read moreany services. I was billed for this and as a former telehealth provider myself, I find this unethical.

Presbyterian Sleep Medicine Kaseman Providers: Cameron…read moreEklund PA and Robert MA I called this place three months ago to get an appointment because the company that supplies my CPAP supplies told me I had to do this so that I could continue charging against my insurance. I initially got a video appointment with Halley Contreras for the 2nd of March. About February 17th I got a call from Mariah A, to say that my appointment was cancelled and I needed to reschedule. She said someone from the call center was supposed to notify me, but no one did. I asked why this was the case and she could not give and answer. I asked to speak with her supervisor and she said that the supervisor would call me. No one called me. I called the call center again and asked for the supervisor's number so I could call her, but they would not give it to me. My question has gone unanswered. I finally rescheduled a video appointment with Cameron Eklund for April 22, 2026. Prior to the call, Cameron's MA, Robert called me to set things up. Then a few minutes later the call started. Both Cameron and Robert did a good job communicating with me and answering my questions. Cameron made a few adjustments to my CPAP that are helping me sleep a little better. So, three stars for Cameron and Robert, but only one star to the Kaseman call center, their schedulers and the scheduling supervisor.

The NPR was very nice and helpful but the Dr Therese 'm could t be bothered with my questions and…read morethey were ignored and dismissed as not worth discussing .. shame ! Wi ll never ever go back to that place ! Ps .. if I am in a accident please don't bring me there .., just call my pastor .. Calvary Osuna thx

I have been having trouble with my small intestines an I wen in for a colonoscopy today an I had a…read morenice and easy experience. The doctor, all the nurses and admin staff were all so friendly and kind. It made my elevated heart rate go down since I was so nervous about the procedure. They put me at ease and the procedure went smoothly. Thank you Lovelace Women's Hospital Staff!

They were extremely pushy to perform unnecessary interventions that I repeatedly told them I didn't…read morewant, which ultimately led to my failed VBAC. When placing a cook catheter failed once, and I told them I didn't want it, they kept coming back to try to place it again, finally able to get it placed on the third attempt. Then came the constant badgering until I finally gave in to let them rupture my waters, which caused my baby to turn out of position. Once that happened they refused to let me continue my TOLAC, and forced me into a C-section. They seem more concerned to hasten things for their own convenience, and my entire prenatal care had been spent more focused on trying to convince me to just schedule a C-section anyways, so they don't seem very VBAC friendly, but after an even worse experience with Presbyterian, they were my only option for care on the Westside since I don't qualify for a birth center.

Lack of care ultimately resulted in my husband passing away! Caring staff was few and far betweenread more

It's a good hospital. The staff is friendly and caring, especially Alvin from Kenya. Such a smart…read moreand kind man. I was treated really well there and it was so much better than that zoo at unm.