Had a major pluming issue and it was solved in no time at the right price by this company. They showed up on time, diagnosed the issue and got it fixed in no time. Thank you Mr Alan, we are very happy with the service provided and I highly recommend your services. read more

The worst Customer Service ever. Runaway never work with this company. So rude. I would never recommend this for anyone. They should be out of business. It's a scam. Very very rude. read more

BE VERY CAREFUL with this company, RUN away. They were hired by our home warranty company to come look at our running bathtub faucet. The bath was working PERFECTLY and the issue was just the running water that would drip. They came and removed the KNOB and now we can not even bathe our 6 month old. We called them and said Why did you remove the knob please bring it and screw it back in they said sorry you we can't and blocked me. I will make sure they do not hurt innocent victims again. This will be the start of me going after them BREAKING something that was fixed and then telling insurance it was already broken. ALL LIES read more

UPDATE: After they left, I contacted a local plumber on my own (not through the home warranty). They arrived promptly, immediately located the cleanout--right behind the wall outside, exactly where Drain Guard claimed to have checked--and resolved the entire issue within 30 minutes using a standard snaking procedure. The contrast in professionalism and competence was night and day. ORIGINAL REVIEW: Sent by my home warranty and it was a waste of time. The technician showed up with an attitude, was dismissive, and did absolutely nothing to help with the issue. Drain Guard claimed the only way to resolve it is to install a new cleanout. No effort, no explanation, just rude and unprofessional from the start. After reading other reviews, it's clear this is a pattern. Would never use this company again--even if it's covered. Avoid if you can. read more

Drain Guard Plumbing and Rooter - After reading other reviews, it's clear this is a pattern. - Plumbing Near Me - Granada Hills, California

Quick and effective! Definitely recommend for any plumbing needs. They sent a plumber to our house within 1 day of our request, and he was able to get the job done super fast. Thanks for your help!! read more

Like many others, we were referred through FAHW. The good; they arrived quickly and prioritized our repair since we had an active leak. They told us exactly what needed to happen and handled the paperwork with first American within the same day. They also referred us to a mold company to ensure the leak hadn't caused any additional damage. The bad; Art insisted we needed $1000 worth of code upgrades in addition to the work that was covered. When we asked for clarification on what exactly those upgrades were and he just literally refused to explain it to us outside of a very generic text We ended up taking the payout and replacing our system with a new tankless using another company. I am sure they do fine work outside of first American claims, but that was not our experience. read more

They are the BEST! Accommodating! Professional! Quick to assess the issues, and quick to repair! Alan is awesome! Thank you! And thank you to David and Vijay too!! read more

Showed up on time, with in approval window got needed approval from warrant company got job done, left the work area clean. Money well spent overall satisfied with home warranty. read more

These guys were accommodating, quick, clean and courteous. Great job!!! Would call them again without hesitation!

1) Missed an appointment. 2) Denied our claim through FAHW, contradicting their own inspection. I've worked with FAHW for over a decade on a dozen properties. These contractors were extremely inexperienced (not to mention rude), told me there was something wrong with the turbine or the water flow sensor and that one or both needed to be replaced, that they would request authorization to replace the unit, then told First American something completely different so as to deny my claim in its entirety. I will be submitting a complaint to both the department of insurance and the contractor's board based on the evidence. read more

Great experience! The plumber arrived on time, diagnosed the issue quickly, and fixed it the same day. Very professional, clean work, and fair pricing. Highly recommend! read more

Great communication and fast response. Professional and friendly. Fixed all the issues within less than an hour. Will definitely use them in future. Honest and priced right. read more

Scheduled service through home warranty. Active water leak. No answer for half a day. When "Art" finally picked up, he said he was cancelling the order because we called too many times. Then he said, "I should not even be talking to you. Good luck finding someone else on a Sunday." read more

Drain Guard Plumbing and Rooter - Text "Good Luck" - Plumbing Near Me - Granada Hills, California

Absolutely outrageous. I doubt they are even a real company and definitely not legal and license plumbers. They will try to extort you for cash repair and give you the most outrageous cash price for any additional repair. They seem to only be dispatched by the terrible home warranty company American Home Shield and they are as shady as AHS. Run if they are coming to your home. Do Not Use read more

Allen was fantastic! I cannot thank him enough for his timeliness, industriousness, and for taking initiative with solutions. He set reasonable expectations and then knocked it out of the park. They were my assigned technicians when I did a home warranty repair request, but because of the service I received, I have no doubt that I will contact them directly in the future should I have any plumbing needs and I'll definitely be sharing his card with friends when they need something. read more

COMPANY. If I could rate them negatively, I would. The technician I dealt with was terrible. My garbage disposal was broken, and my Home Warranty Company referred them. Worst choice ever. The technician installed a cheap garbage disposal that was loud and stopped working the next day. He was rude to my tenant during the installation and rude to me when I called to report the issue and ask for a follow-up to assess the problem. Getting the follow-up scheduled took forever because they stopped responding to me, and I had to have my warranty company contact them. BUT THE WORST is I posted a review on their site today, and the technician texted me directly, bombarding me with questions about my review, and was completely unprofessional. STAY AWAY. They are not worth the heartache, and they do poor work. I posted a screenshot of the text message. DO NOT USE THEM!! read more

Drain Guard Plumbing and Rooter - Plumbing Near Me - Granada Hills, California

I had a leak under the kitchen sink and called Drain Guard and Rooter. They were exceptionally friendly on time and professional. They upgraded my disposal for free! Highly recommended! read more

I had a leak in my kitchen I had no idea where the heck it was coming from usually you have to have leak detection come out but Art came and literally found the leak coming from my freezer ice maker and fixed everything on the spot read more

Drain Guard Plumbing and Rooter - Plumbing Near Me - Granada Hills, California

We had a leak in our garbage disposal and our home warranty company, First American Home Warranty, assigned the issue to Drain Guard Plumbing. Alan was our service tech and from the moment he arrived, it was such a pleasant experience. The work was done quickly and efficiently and the repair was completed in record time. Alan was also a really nice guy, which definitely made the process go smoothly. I can't thank you enough, Drain Guard! And shout out to Alan for doing such a great job. read more

This is the first time I have been impressed with a plumbing company referred by the Home Warranty Company. These guys came out right away, were on time, completed the job within 1 hour, and left everything running smoothly. I like them so much, I have saved their info and plan on using them for other Non Home Warranty items for my personal and other rental properties. read more

Used them through AHS and they were great! Came in the arrival time window, sent a text when they were en route (highly appreciated), and resolving the issue. They even had to leave and return because they didn't have the part and, before you knew it, viola, it was done! There were 2 techs, one was Alan, the main guy was friendly and nice. Respected that we don't wear shoes in the house. Efficient work! Had to just pay for the service call since it was covered under AHS. Thanks, guys! read more

They were prompt. They handled the service quickly, Communication was clear. They left no mess. They replaced an angle stop and floater in our toilet and fixed a leak in a shower. read more

Normally, when you get a referral from American Home Shield, it is questionable at best, but Drain Guard was a happy departure from the norm. Ara responded to my house and quickly diagnosed my problem, sewer line repair. The repair, which was not covered under my policy, no big surprise, was reasonably priced and was repaired in a professional manner. His team was clean and cleaned up after they were done. I would recommend them to anyone. read more

drain guard plumbing and Rooter was sent to me from American home shield home Warranty. They wanted $1400 to replace a shower valve. I was able to get it done for $380. Do not trust these plumbers and get a second opinion. They were trying to take advantage of a senior citizen. read more

This is second time home warranty sends the same incredibly rude " plumber" . First time did not even looked at the job but marked as completed and left. Had to hire my own. Now second time around he was acting very improper, overtly agressive. I would never hire him again. Did not do the job and left again. I am done with home warranty questionable service read more

Alan and Vic were prompt, courteous and efficient. Their service call was on time and issue was resolved quickly.

I was assigned this contractor to unclog a toilet. Although the gentleman was nice he did not solve the problem stating that he could not remove the toilet to do the work. Nowhere in my contract, it states that. After the issue was closed as unresolved I ended up fixing it myself because they asked to charge us outside of my home warranty. Luckily it was an easy fix and sealed the toilet myself. Unfortunately, contractors like this exist and be aware if they are assigned to you. Request for someone else! read more

They showed up on time, were very nice and friendly, got the job done quickly, and my shower is better than when I first bought the house. I would recommend them and use their services again. read more

Stay away from this company!!! They wanted $2700 for a job that I paid for $89 to clean up my clogged line.

Drain Guard was assigned by our home warranty company to fix our kitchen sink faucet. David came on time, was very polite and professional. He finished the job in no time. Thank you, David! read more

I requested service for a stopped up kitchen sink on Saturday mid morning, between Christmas and New Year's Eve and I received a call with their immediate availability. Ari came and fixed the problem in a professional and friendly manner. I will call this company again! read more

This company is totally terrible. The were assigned by First American Home Warranty to fix a leaky faucet. When they came out they tried to open/remove the existing faucet. They could not, even though after I called the manufacturer they told me how to do it which I was able to do (remove the old faucet so a part could be replaced). Drain Guard told my warranty company that the whole faucet had to be replaced. I agreed to it. For over 30 days the warranty company told Drain Guard to come out to do the replacement. They never came. Finally First American replaced them with another plumber. DO NOT USE DRAIN GUARD. read more

I called my home Home Warranty for my main sewer line, and they said drain guard plumbing is the assigned to come out and unclog the mainline, when he showed up, he parked in my driveway even there is a space in the front of my house on the street. There was unprofessional then he used small snake machine for the main sewer line which did not work he kept trying in and out and out because he was too lazy to carry the big machine with the better tip on the end to cut whatever is causing the stoppage of the line so then he said you have roots in your line which may be true. He also said you need hydrojet type of machine to clear out. The line,and is gonna cost you $1100. I refused to pay and he took off without unclogging my sewer line very unprofessional nasty. read more

Drain guard saved my sink. After 2 weeks of back and forth with other companies Drain guard got it done in less than an hour. They were on time communicative and very helpful. They didn't leave until the job was done right and checked every possible outcome. So grateful to the team. I recommend them for any stoppages. read more

I have used this company twice now and both times the service has been above and beyond. David most recently completed a plumbing service call and was professional and patient. I'm so pleased and relieved to have found a plumbing company that is reliable and top notch. Nancy read more

Our garbage disposal had it. We had company coming into town and the minute I called Ara, not only did he answer my call, we FaceTimed. He was able to help us out quickly and had such a great attitude. He was very professional and respectful. He didn't try to sell me anything I didn't need and he didn't talk down to me. He showed up early and left everything clean and working. I love having a good plumber to recommend. Thank you, Ara read more

If you are a FAHW customer and are assigned this company, immediately request another company. Like all other home warranty plans, FAHW offers a cash payout in lieu of repair. For plumbing fixture replacements, that means either having the cheapest fixture installed or a cash payout that usually covers a small portion of your cost in the event you want to have your own nicer fixture installed. In 2022, we received a cash payout of $270 for a kitchen sink that had to be replaced. We spent $1100 on the new fixture and $300 to install it. Recently, we had a bathroom faucet blow out and FAHW offered a $50 payout in lieu of a replacement! When queried, the FAHW rep indicated that the payout amount was based on their agreement with the technician. And the customer is assigned the technician randomly, which is a totally absurd policy. So if you draw these guys, pick up the phone and call FAHW to have them reassign. In addition to their lousy payout agreement, the technician from this company originally tried to tell us that we had broken the faucet due to misuse and was going to tell FAHW to cover it. After spending entirely too much time pleading with the guy, he agreed to tell FAHW to offer a payout. We still don't know if the fixture could have been repaired. Don't let these guys in your house! read more

I think these guys are GREAT. They showed up on time, were straightforward and honest, and got the job done. We've all worked with bad contractors and these guys are the complete opposite of that. And to be honest, I should know. I used to produce a show called "Catch a Contractor", which was all about catching bad contractors. read more

I got immediate service from this company. A lovely young man came out and replace the handle and the flapper in my toilet. He could not have been nicer or more efficient or more on time. A very good experience. read more

Amazing team of educated, hard working plumbers that get the job done in a timely manner. Great prices , amazing service , easy going group Of individuals that you can trust with your pipes No one said plumbing was an easy profession, but these employees make it look easy and fun ! thank you for your services , much appreciate it ! read more