Unfortunately, integrity is not in the sales manager DNA. I was working with a nice salesman on a QX80. The salesman told me they were not going to detail the car they were going to wholesale it. The salesman and I worked together well. I had set up an inspection of the car for Friday. I received a text from the dealership stating the lowest they could go is XXXXX. I said that is fine as long as the car checks out. The salesman did disclose there were a couple cosmetic this wrong. I was ok with this. So, we have tentatively agreed on a price and were ready to finish the deal. So, Thursday afternoon I get a text. "I am sorry to be the bearer of bad nis news etc....Sold the car." Come to find out this was the sales manager texting me he sold the car out from me and the salesman (Thursday was the salesman day off) All the manager had to do was call me. If they needed a down pmt I would have given it to him. The sales manager knew the salesman and I had a deal in place. Here is a manager who would screw his own employee and the customer he was working with. NO INTEGRITY! read more

Probably the worst dealer around. I took my car to them a while back for a warranty repair and denied it due to some bullshit excuse of me being the third owner. No where does it state that third ownership voids the warranty, the service manager is an asshole and won't do anything unless you buy the car from that location. Now your business is suffering. read more

Purchased my car in 2008 and have taken my Infiniti here for service for every oil change, every service, everything.... Although my car is now an older model, I am still treated with respect, friendliness, and like I drive a brand new car! The team at Dreyer & Reinbold is amazing! I really enjoy, appreciate, and have had an amazing car for so many years! Jerry, Sue, Sally and all the other team members I encounter are amazing! My next new car is around the corner and can't imagine not having and Infinti and this amazing service!! A plus!!!! read more

Justin was knowledgeable and helped me pick out two cars for myself and my mom. When it came time to ordering them, the finance manager made me sign a bunch of papers and withheld what I originally asked for. I was led to believe I would walk out with the PO and wire transfer instructions. And after two hours, I was told I couldn't have either. Mark, the finance manager is either gate keeping because he's the in-house financing king or he's completely inept when it comes to this side of procurement. It was a waste of time. I went over to Lexus and got what I wanted in under 30 minutes. :) read more

I tried to use the express service for an oil change - Saturday times on their website are listed from 8am to 2pm. I arrived and the time on the door read 9am to 1pm. I called to ask how to schedule an appointment for an oil change, was put into voicemail and never got a call back. They make a point of rationalizing why you shouldn't take your vehicle to a quick oil change place, but with customer service like this it seems like the better option. read more

Had to take my car in for a repair yesterday. As I was driving away, I thought that I will likely always drive an Infiniti because of the service here alone! I do love my car, but I also I adore the friendly & caring attitudes of the staff (Sue & Taylor at the front desk are so kind & attentive, my service manager, Jerry is a delight). They have always gone above & beyond to answer my questions and take care of any concerns - always with a professional, friendly demeanor. I come in for routine oil changes as well because of the value and full service inspection my car gets (it's always quick too!). This is customer service at its best. They've made me a long time customer for sure! read more

Wanted to test drive a Qx50 and Qx60 Infiniti. I was looking at having one shipped for $$ via carvana and carmax. I was pleasantly surprised at the number of options avl at Dreyer & Reinbold. Andrew came out on the lot and greeted me. I've not had that experience since the COVID car shortage so it made a very positive impression. He was very professional. It was a cold and windy day(actually was spitting snow). The 50 had more options with a turbo 4. I test drove it. It was impressive for a 4, but it was still a 4. The 50 is slightly smaller than the 60. I walked up and saw the 3.5 on the side of the 60 and confirmed it was a 6 cyl. That's what I had been looking for when I was about to settle for turbo 4. I test drove it, and loved it. Dreyer was able to match the best rate I could find, so I went thru them. I am now confident I will be a long time customer of Infiniti/Dreyer&Reinbold read more

We had a *bad* experience at this Infiniti dealership on the north side of Indy. Unfortunately, we met with a salesperson named Julie who flat-out lied to us several times in a matter of 40 minutes. (Pretty impressive.) To begin, we were right on time for our appointment and she showed up 10 minutes late. Within the first minute of meeting her she rudely said, "I just want to be clear: are you going to waste my time?" Seriously?!? My spouse and I looked at each other and almost ran for the door. I really wish we had. She then went on about how she doesn't like "wasting her time" on people who are there to just browse or aren't serious buyers. Um, okay...? We're here and on time for a set appointment (that she wasn't) prepared to make a large purchase. We had called ahead to ask if they'd appraise my vehicle for a trade-in or sale (to which they confirmed yes, they do both), so does it really look like we're here to waste *our* time? Between the two of us being a lawyer and a doctoral student, I'd like to think our time is pretty valuable too. Her comments and demeanor were extremely offensive. Julie never asked a single thing about us or our vehicle needs, but was quick to randomly explain how she worked as a nurse for 30 years, retired, has now worked as a car salesperson for 6 years, and is unhappy about turning 51. We didn't ask or desire to know about any of this irrelevant information (lol) but, if you do the math, this actually doesn't even make any sense: she would have had to become a nurse at age 15 for this to be true. We're here looking for a trade-in or appraisal and we get a salesperson who felt the need to be really rude, following by lying about her work history/job/age? (Who cares?) Anyways, I wanted to get to the point of the meeting so I stated several times I was here to get my vehicle appraised, like we agreed to on the phone. But then she starts trying to sell me all kinds of vehicles I didn't want. I said very clearly I had already looked at the online inventory and didn't see anything *that day* but still wanted to know trade-in value for any vehicles that may arrive in the future. She ignores me, then proceeds to sell us all these other vehicles we clearly were not interested in. I said no thank you again. And again. And again. She then pushes us out onto the lot to show me a vehicle I already said no to. I asked to please at least start the appraisal process on my vehicle while we're browsing and she straight up ignores me. AGAIN. We walked around for five minutes while I kept reminding her I was interested in finding out the trade-in or sale value so I'd know what to expect *should* the dealership receive a car I wanted in the near future. We walked back inside, suffering about 40 minutes of being ignored and harassed, and she was so visibly flustered that I didn't buy some random car on the spot that she *declined to appraise my car and immediately told us good-bye.* We were confused and taken off guard, and then she immaturely huffed, "My manager said he doesn't need your vehicle" and pointed to the door. ARE YOU SERIOUS? What a horrible way to treat two people who just politely listened to your lies and rude behavior for over 30 minutes! So let's look at the facts: INFINITI told us they'd appraise my car - and when I didn't buy one of their vehicles on the spot that day (that wasn't what I wanted even though I said I'd be a buyer in the upcoming weeks) - they basically told us to get the f*** out. How unprofessional and ironic that this was by far the biggest waste of *our* time, lol. She and her manager apparently thought that since I wouldn't buy a car that day, they'd "stick it to me" and refuse to inspect my own Infiniti? (Which is only a few years old, very nice, no accidents, perfectly maintained and clean, so I doubt it's something related to the car itself.) I also have to say it's funny that Julie (and apparently her manager) just assumed I was only worth the trade-in on my car or this was some kind of contingent deal. I never stated that - you never even bothered to find out that I was going to buy the next vehicle whether I traded in my own car or not, lol. My spouse is *also* looking for a 2020/2021 to be purchased in cash. Maybe if you would have taken the time to ask even one question, or you know, just not be horrible, you would have had a long-term customer. I love Infinitis and was preparing to upgrade to a new one - and when I do, it absolutely, positively, will NEVER be from Dreyer and Reinbold. My background is in finance, and what my spouse and I experienced here today was absolutely ridiculous, by both Julie and the dealership's management. I understand how the car industry works and how uncomfortable and pushy car salesmen can be. Been there, done that, I always expect them to be aggressive. That's no big deal. But this was far beyond the way things should have gone, and definitely goes down as the worst car-related experience I've ever had. read more

Although I purchased my vehicle out of state, I bring it here for service. Great service department. No hidden or "surprise" fees. I always appreciate the loaner car when I can't wait around while my oil is being changed. read more

Excellent service. The staff was very nice and helpfu. We left the dealership happy and very satisfied. Our dealership representative Sajid, was awesome. I highly recommend this place. Andrea read more

Service department.... Worst ever!!!! The two women at the front were incredibly unhelpful! The older woman (Sally) was very rude! So rude in fact, that I will no longer bring my car here. I rather drive to Louisville to get my Infinity worked on. Can't find the words to describe how disrespected I feel after this visit. read more

Well, I didn't get an Infiniti, but they had an 2015 Jeep Grand Cherokee Summit that piqued my interest. I went to give it a test drive on a Thursday evening. Josh introduced himself and told us what he knew about it. He was friendly and seemed somewhat knowledgeable considering it was a trade in and not an Infiniti. I had been researching so I was fully aware of all of its offerings. He wasn't pushy, and that was appreciated. He did send a follow up email the next day. He was consistent and responded quickly to my emails. We communicated this way for the next couple of days until I could make it back in there to purchase. I feel like I got a good deal, so I'm happy. read more

Mark and his service team are all so thorough and so helpful. I truly feel like a family member and trust that they always help me make the best decision when it comes to my vehicle. read more

Had a very good experience at this dealership. First there weren't a bunch of salespeople in your face the second you walked in the door. we had to actually go to a receptionist and ask to have someone assist us. Then came Karen Newland. Sales lady. I wasn't sure about her right off the bat, but she turned out to be absolutely amazing. She addressed all our questions, she was incredibly well informed and knowledgable about the vehicles, their history etc. I can honestly say that Karen was responsible for us becoming a Dreyer & Reinbold customer. As always in the beginning of any relationship things seem peachy keen, and I hope thats how it goes. I will definitely update this post as we explore after care and service, that is the real measure of a car dealer once the deal is closed if they continue to be awesome or not. As of now I would definitely recommend that if your interested in an Infinity stop in and see Karen Newland she will work with you to get you into the vehicle your looking for! Also her manager i forget his name was very awesome and friendly and not in a fake way like so many car dealers. They all seemed very genuine and interested in developing long lasting relationships wit they customers. The entire experience at Dreyer & Reinbold Infiniti was a fun and positive one. read more

My review is for the Northside dealership service area. They make it so easy to have service done. I have taken advantage of loaners for longer service appointments. I also wait for short service issues. They have a nice lounge with WiFi and places to work while you wait. They wash your car too! read more

I am a very busy person. I had purchased 4 Infiniti's these past years. Service dept is very well run, and can almost always count on a loaner so to continue on with my day. read more

I've been an Infiniti owner for 4 years and from the moment I stepped in to "just look" the s revive has been amazing! There is an abundance of friendly and helpful and knowledgeable folks throughout the place!! The service center is the best... all about the customer experience and making the maintenance process a much easier thing to endure! I'm an Infiniti owner for life AND if I can help this will be my location of choice!! read more

Horrible customer service. I paid cash for an Infiniti M45 -- $60,000 in 2006 and my experience with D&R Service has been horrible ever since. Actually the initial purchase was degrading because the Sales Rep called to ask me "if I REALLY had the cash" for the car. From the Service Department Manager to the Scheduling clerks, they are rude, insulting and in my opinion racist. I want a new SUV Infiniti but would NEVER buy from D&R again and don't want my new car serviced there either, so I guess I will have to purchase another brand of SUV. read more

Salesman Andrew and the manager Mark were gentlemen and very accommodating. We did a national search for a specific used QX80 and found it here. We did a FaceTime walk around since we weren't local and everything was as described when the car was delivered. Thanks again guys. read more

Absolute worst customer experience I've ever come across. Wouldn't let me test drive a car because I would "put miles on it". Thank you, but I will take my business elsewhere. read more

My husband i went to Dreyer and Reinbold at the Carmel location. And from the very start i had a bad feeling when i pulled on the lot. And sure enough i was right. Here comes this cocky salesman by the name of Andrew. I indicated to Andrew that i had been to the dealership before and worked with a young lady there. I just couldnt remember her name. He wasnt concerned the least bit of finding out who she was. He just wanted to sell me the truck. So my husband and i looked at the Infiniti qx80 and advised Andrew that we would get with him on Monday. Well here come Monday and Andrew comes calling. I advised him that i wasnt feeling well and at the time i was gasping for air. The only concern that Andrew had was when was i coming back in. Then i received an email from Andrew later on Monday with the specs and pics of the vehicle as if i hadnt seen the truck in person. So here comes Tuesday and here comes Andrew calling and the phone disconnected due to my phone being dropped in the water. So Andrew sends me a confrontational text asking me rudely if i hung up on him. So i became upset and told him where to stick it. And he wrote me back and said im going to bite my tongue and good luck to you. So what was he going to tell me off?? Or become further rude?? This is the experience that i had. I called and spoke with the general manager whom seemed to be nice his name is Scott. But later that day he called me and wanted me to buy the truck but take it to a different store. Im done!! Dreyer & Reinbold will never have the chance to earn my business. And the sales people need to take a few courses on customer service etiquette before they start selling cars. I plan to reach out to the owner regarding this. So people please read this review in its entirety. There are other Infiniti dealerships that will love to earn your business and treat you right. read more

Great experience buying a Pre-owned 2015 Chevy Suburban. The sales woman Julie is the best,as well as the Sales manager Mark . Had a issue with the vehicle after i bought it but they fixed it quickly with no hassle at all. Highly Recommend read more

If I could rate them negative I would . I took in an Infinity QX4 with a bad rear main seal. Infinity charged me more than the car was worth to fix it. A little over a year later the same repair was needed again. Because it was 13 months later Infinity refused to fix the issue, even though I noticed it prior to the 12 month warranty on the initial repair. What is more interesting is another licensed Infinity dealer looked at the issue and stated they believed the repair was never actually completed. So basically Dreyer and Reinbold charged me $4k to fix an issue, didn't fix it, and then refused to make it right when I brought it to their attention at a later date. This was a very shady place and the worst business experience I can remember. I would stay far away from getting your car serviced here. They have a great reputation which is surprising because they are obviously crooks. When someone buys a new car of course they are happy and hence the great reviews. However, if you are getting service on your car steer clear of these people unless you are under warranty. Do not trust them otherwise for service problems or repairs. I spoke to a technician regarding how much he was paid, and the dealership could have fixed my issue for $250 out of their own pocket. Instead they decided to screw me over. I was gifting this car to an employee, and now I can't in good faith do so. They screwed me over, my employee over, and all possible future business. read more

Worst experience ever. Rude staff and price gouging. I have utilized maintenance services at dealerships in 6 different states and 8 different cities for my QX56. At all I paid $45 for a standard oil change. Dreyer and Reinbold charged me $70. When I asked the management to explain the egregious charge and showed them by bills from all the other dealerships which displayed the exact services, parts and numbers, motor oil brand, and quantity which Dreyer and Reinbold used there was no explanation. I filed a complaint with management and it has been over a month without a response. I have filed a complaint with the Better Business Bureau as well. The company has a monopoly on Infiniti in Indy so they exploit their customers. read more

Complete bait & switch! These guys are the very epitome of greasy car salesmen. If you see a "good" deal on their website, take it with a giant grain of salt. Because I'll bet you dollars to donuts that when you arrive, the vehicle magically sold just minutes ago. So so odd. Complete waste of time. Heed my warning...avoid at all costs. You've been warned. read more