Upon arrival I was meet by Kate who helped me with my rental and was AMAZING!!!!! Helped me get the…read moreright car and was so friendly that you can't help but start your day in a good mood when dealing with her! Brought the rental back 2 days later and was meet by Taylor and she was just as awesome! Nice job National and having people like these as the face of your company here in Chicago

Thomas the branch manager and Jay we're very friendly and helpful. They are efficient and do their…read morejob quickly and well. They have all kinds of cars, including nice luxury cars and they are maintained well so that you don't get in a pickle when you're driving. There are elevators going down to where the place is and it is nice and cool down here because it's a basement office.

Out of all the car rental services I have used, I like Getaround the best for short trips (less…read morethan 1 day). I've used Turo, traditional car rental companies (Hertz, Enterprise, etc.), and Zipcar. I think Truo and traditional rental companies are built more for longer term rentals and Zipcar is the most comparable. The hourly rates for Getaround are fairly reasonable, much better than Zipcar, plus Getaround doesn't charge a monthly fee. However, there is a reason why Zipcar is so expensive: the cars are owned and maintained by the company instead of ordinary people. With Getaround, you're renting out other people's cars and so the company doesn't have full control over the vehicle. It is possible that you may book a car that looks pretty good in the listing but when you get it, it's kind of dirty or not what you expected because the owner doesn't clean/maintain it. That is not necessarily Getaround's fault. For me, I've accepted that this may happen (and it has before), but for the money I save by not using Zipcar, it's fine by me. I have used Getaround so much that I know which cars in my area are clean and well-maintained and I tend to stick to those. If you're not willing to take the risk that a car might not be in perfect condition, then I'd say you should be willing to pay a premium for that. I've had maybe 2 interactions with customer service and both have been very good. I once got automatically charged a lot for gas because the car is parked on a slope and that affected the fuel level recorded after I dropped the car back. I only drove 5 miles in a 22mpg car, but the fuel level recordings made it seem like I used nearly 10% of the gas. I got my money back after explaining to CS via email. Another time I dropped off the car and then when I got to my apartment 2 blocks away I realized I left something in the car. I was able to call a customer service rep via the app and they waited on the phone as I walked back to the car and helped me unlock the car to get the item and lock it back up. Based on all of my Getaround experiences so far I'd definitely recommend it if you're a fairly flexible person with realistic expectations.

Crap cars and absolutely NO way to retrieve or contact the owner after you lock the car if you left…read morean item. They should at least provide you 1hr in case you did leave an item. INSTEAD their customer service (which is really non-existent) tells you--you need to rent the same car again for an hour--in the hopes your item may still be there..., SERIOUSLY. What BS. NEVER AGAIN.

I have used this service twice now and each time i have been happy with the service. The car I have…read morechosen to drive was clean and easy to use. I have yet to experience an emergency with zipcar so i cannot rate them on that. I can attest that using zipcar requires a lot of preparation and organization skills. It is not a service you would want to use under spontaneous decisions if you are looking to avoid a late fee of $50. I look forward to using them again; however, compared to other competition in the city, their cost may be a bit high for insurance, memberships and hourly rates.

I live in an apartment complex that has Zip cars in the lot. Do you guys know that nobody in the…read morerental office for the tenants knows how to rent one of their own Zip Car's. Its the funniest thing I have ever seen. How do you have Zip cars but don't know how to tell tenants how to use them.

We returned a car that we rented in Indiana it was seamless, we did have a little trouble finding…read morethe office on the 3rd floor of the garage but we called them and they told us exactly how to get in, we had just driven 3 hrs to get to Chicago, the idea of unpacking 4 suitcases and other bag and walking to our hotel was just to much, Matt told us he would drive us in the car we were returning. No unpacking in the garage . Just hopped back in and brought to the hotel. The nicest guys work there. Would recommend the millennium park enterprise to anyone who asks!!!! Thank you guys!!!

Benji was pleasant, attentive , and very knowledgeable-even told us about the nearest bathroom. Not…read morehis fault it was closed!

I booked this company for a 3:45am pickup to O'hare Airport which is incredible early! And they…read morewere early!!! I can't recommend them enough!!! They provided the drivers bake and phone which was great because he was at the wrong hotel (just next door). I would use them again no questions asked! Yes, it's more expensive than Uber but it's clean and safe and reliable so it's well worth it especially as a woman traveling solo at that hour! My peace of mind was well worth the cost! Very professional!

This company charged my daughter last night $409.00 to drive her 3 miles from Logan Airport to…read moreMarriott Long Wharf... really, $409.00

Back in May, my wife and I were to begin our long awaited Route 66 trip. Our fear was that we…read morewould get an older model car and that we would be more worried about the car than seeing all the sights along the way. To alleviate that fear we went to this Budget office the day before, to see if there was any way of securing a newer model car. The rep at the desk said that he could not guarantee what cars he would have the next day, which sounded reasonable. So we came back the next day with our fingers crossed. The rep we spoke to the day before wasn't there, but the rep asked us, " are you the ones doing the Route 66 trip" ? We said, yes we are. " Well, I have a note here to save the brand new Toyota Camry Hybrid for you." Needless to say we were more than pleased. It made our Route 66 trip even more enjoyable. Promised myself I would write this review when we got back. Although this is late, that does not diminish what appreciation we have for that rep that worked on that Wednesday. Thank you sir.

Avis is unjustly using its power as a $5 billion company to over bill me. I rented an SUV in Costa…read moreRica and the car was displaying errors soon after rental. I bought the extra auto insurance through Avis which cost 3X more than the car itself. Ultimately the car broke down in a rural, high elevation area (far from any body of water) and left me and my family stranded. Rather than accepting that the car had an issue or that the Avis insurance should be applied, they are billing me $6000 for the breakdown and claim I drove the car through a large body of water which is not at all true. Without an insurance company to represent me (Avis controlled the insurance), it is just me, a formerly loyal customer against this international company. Avis is using its power to pressure my credit card to bill me. Rather than doing the right thing and work with their insurance company or the car manufacturer, they have disempowered me and are coming after me as an individual. This is an unfair fight, and Avis is a bully.

DON'T , DON'T, DON'T rent from this location. Poor customer service, everyone has an attitude…read more Worst though they are scamming people on gas. My vehicle was 1/4 full when I picked up in garage. Called front desk : they said ok return with 1/4. I took pic of gas gauge. Brought car back and two days later got bill for $120 fill up. I looked at their reviews: my, my over a dozen complaints similar to mine about less than full tank at pick up just in last 6 mos !. Now i'm trying to get reimbursed. Also am considering a police report. They are running a little petty criminal game here, I suspect

Worst,worthless , incompetent, terrible. I don't know if they even train people working for…read morethem,seems like nobody knows a thing of what they are doing. We rent a car for a month in Hertz(Downtown Chicago). In 2.5weeks time,car won't start,the theft sign is on. Calling the company,car report returned and then stolen. Going through with the rep,that finally (after many 2hours on the line)reactivates the car. Next day my husband takes my son to his hockey training to the ice rink. Going out from the game,car-gone! Calling police, filing the case,the police officer calls Hertz and... THEY Don't EVEN SHARE the car's GPS... Turns out,the car is still filed "missing" in Hertz system,since nobody cared to changed the status. We have over 250$ expenses on Uber thanks to all this. Next thing after 3days they give us other car and inform us that the 1 st car(that was towed by Hertz) is in the airport. They suggest we file lost and found for our belongings,that THEY took. The month has passed,no sign of our stuff. Constantly with the customers service.Every time I call ,nobody has a clue of the situation, even though the reference number and case number provided. Finally when I tell them ,that we'll have to take legal actions against them,they say:"U go ahead"

I am very impressed with Chris at this location, very professional and helpful. In addition, the…read moreservice he provided was exceptional. I will definitely return as it is a much better and quicker delivery than the Westin Michigan Ave location. Don't hesitate to bring your business here!

4 stars for the car - we got a Chevy Cruz for 8 days to drive the circle tour around Lake Michigan…read more The car was clean and very easy to drive. However, they gave it to us with an empty tank (because their gas pump was "broken"), and while we were able to return it empty it's very inconvenient to have to fill up first thing (especially in Chicago during rush hour). We probably returned it with 2-3 gallons more than it had when we picked it up because who really likes to drive around on an empty tank? 2 stars for the service. The office is tiny, hot and smelled like vomit when we returned the car. The man who checked the car out spoke quickly mumbled and everything under his breath, so we couldn't understand him AT ALL. The man who was there when we returned the car acted like a robot and like his personality had been beaten out of him. It also sucks big time to have to pay an extra $100+ to have another driver on the account, when it costs them NOTHING. I know that's a Hertz-wide issue and not specific to this location, but it's enough to have us look for another car company next time that doesn't charge so much for a second driver.

I rented a vehicle for the weekend to go out of town with friends. This location was slammed both…read moretimes I was there and they were still so nice and made the process so easy. Would definitely rent from them again. I'd also say if you're in from out of town and need a car, they're tucked away in a parking deck but in a pretty central location. I'd recommend giving them a try!

Guys were awesome. The entrance is hard to find - it is tucked away. But we were able to get an suv…read morefor the day so we could travel around to different parks and sightseeing areas without a lot of down time. Highly recommend!

We've been a regular customer. We've called them for both work and family trips. Andrei has been…read moreour driver a lot of the times. He is always on time, they always help out with our luggages and very accommodating especially when my daughter was younger they would provide a car seat for her. They also always have bottles of water in the limo which comes in handy during the summer.

Flying into ORD for the first time in 40 years, I wanted to avoid picking up a rental there and…read morejust wanted to get us to our hotel. Home James was first to respond to my request for a quote when I researched car services, and provided detailed and competitive info. I'm glad I chose Home James! Our flight was delayed out of LAX, but they kept in contact throughout. The driver met us with a smile in baggage claim and the vehicle was spotless. Great service and nice people - can't ask for more!