OMG! This is the best car rental place in LA!! Had a horrible experience with Midway car rentals at…read moreLAX. And the ladies at this enterprise rental in Van Nuys were so amazing, kind , sweet, fast and easy. Thank you for making my rental experience so wonderful!! If I could give 10 stars I would.

No no No Do not go to this horrible place…read more Very Disappointed No car no service Order a car Talk 3 times to make they have the car Came to pick up the car after doing all paperwork we found out they don't have the car what we got promised Instead old KIA. Not even enough room for staff Stay away they don't care Use somewhere else

Ask for Edwin. He made the whole process smooth and stress-free, and even hooked us up with exactly…read morewhat we needed. Our full-size Nissan rode like butter on our out-of-town trip -- no issues, just comfort the whole way. If you're booking and want premium service, ask for Edwin.

Was actually impressed with their service. Gave me a great clean car and the process was very easy…read more Highly recommended.

I had such a great experience at this Enterprise location! Everyone was so kind and helpful,…read moreespecially Rhegan. She went above and beyond to help me through the whole process and made everything so easy and stress-free. The customer service here was amazing, and I really appreciated how accommodating everyone was. I would definitely come back to this location again and highly recommend it to anyone looking for a smooth rental experience. Thank you again, for all your help!

This place is horrible! They accused me of theft!!! Don't go here!!!…read more As mentioned in my previous review about the Sherman Oaks Enterprise I went to last time that didn't have any cars, I had to come here to the Van Nuys Enterprise and get my car because they actually have available cars on their lot. So when my Porsche was involved in a hit and run on Valentine's Day, I decided to come straight to this location and rent my car. Everything started off well--They picked me up, brought me to their location, and rented the car to me. The man who helped me was very nice and I enjoyed his work. They don't have luxury cars here, so I wasn't going to get anything comparable to my Porsche. They did have a Camry so I asked for that. It looked like it had just been dropped off by another customer dirty inside and out. I told the man helping me and he had it sprayed down. Car was pretty basic, had scratches, dents and looked like a previous driver had run into something with the front bumper. I paid almost $500 upfront because I had no idea when my Porsche would be out of the shop. A week goes by and the manager Christian Aguilar is calling me asking when I'm brining the car back and that my card wasn't working and they need to escalate it to the risk department. Risk department??? When you charge an Amex card over and over it thinks it's fraud and won't let the charge go through. Also the $500 I paid covered more than a week so why am I being sent to the risk department? I called them immediately and told them that I had already paid and that I am also waiting for my insurance to take over payments because it was a hit and run. I told Christian I was in talks with my insurance on how to proceed and he said ok. The next day I'm getting emails and letters from the risk department saying this car is now considered stolen and they are getting police involved. I was in constant communication with Christian and he knew exactly what I was going through. I even tried to give them another card over the phone and they said I had to come in and do so while I'm battling COVID all week. Luckily my Porsche was delivered to me last night and I drove that busted Camry to an Enterprise drop off lot in Encino. This was the absolute worst experience I have ever had with a rental company. And to think my last experience was bad enough at the other branch and someone from the Enterprise team reached out to me to ask what happened via email. When I told them, I never heard back...Not a call, not a discount for next visit, nothing! Needless to say I will not be using Enterprise anymore, at least not in this area. They don't know how to treat their customers who are already dealing with the stress of having their car damaged from a hit and run driver and dealing with insurance etc. Renting a car should be a breeze but Enterprise has shown that they do not care about you and just want your money. I DO NOT RECOMMEND!

I had to take my car for repairs after an accident and needed a rental…read more for a week. Metro Rent A Car was the best choice! Their service and attentiveness was top notch. I was picked up and dropped off from the auto body shop by Metro's staff. I was given my first choice for rental and all their car were brand new! Go here for a rental car, without hesitation!

When my car broke down while at work, I gave these guys a call. They picked me up in a matter of…read morefew minutes, got me in a car. The car was clean, no complaints there. The staff was really nice and friendly. No BS here. When i returned the car, they gave me a ride back to my office too. I'm gonna come back next time i need a rental. thanks metro :)

10/10 experience. Car was exactly what we asked for and Jaime was very professional and helpful!!read more

They gave me a car in the rain that did not have operational windshield wipers. No working…read morewindshield wipers on the car whatsoever. Also when they gave me the car, the seats were soaking wet so now I am soaking wet.

I am a long-time customer of Kester Car rentals I've had a car rental with this place for over a…read moreyear about to meet my two year mark I have nothing but good things to say about it ..The owner of the vehicles she's awesome she's always checking to see if I need anything if the car needs anything if the car is up-to-date on anything I do Uber so she's 100% on top of that meeting the qualifications that Uber requests I highly recommend this place for rentals or for your Uber and Lyft needs

Great service in all ways , easy pick up . The staff was super nice, polite and knowledgeable…read more Everything was smooth just like we agreed over the phone. There was no extra charges or hidden fees what so ever. They have a great selection of cars . Really good experience in general .

Very helpful and responsive service. Answered every question extremely fast and service was great…read more We had a lot of fun with their nice clean Corvette too! Will use again!