Lets see if we can not let this happen again. So i made an…read more appointment a couple weeks ago(Jan ) to install a key ignition switch on the 4th of Feb. The day I made the appointment I got switched over to the parts department and ordered the part. I confirmed with parts department that it would arrive intime for the install on the 4th. On the date of the appointment, which was confirmed by your text, i had to cancell due to my wife's illness. I call back to reschedule the appointment ASAP. Had to leave a request for call back. I received a voice msg later that day. I find part was never ordered due to me have to prove the Duramax is mine and the part was not and will not be ordered until I personally bring drivers license and proof of ownership of the vehicle. Really? Do you think it might me a good idea to let me know this from the very beginning. Like when the parts clerk talked to me. Or maybe when he found out that he couldn't order it with proper owner proof. It is a good thing that I didn't drive up 20 miles on the 4th just find out you never ordered the part. I would been highly angered. So now I'm going to drive to Horne today to make sure the part is ordered. Not cool at all.

Derrick was amazing! Best salesman ever! I hate car shopping because some salesmen are so pushy!…read more Thank you!! Tonya Gleave

Recently hubby and I went on vacation, and on our first leg we started to have weird flashing…read morewarning messages and lights on our console and computer screen. We were a little west of Heber-Overgaard and headed toward Albuquerque for the night. We called and spoke with a service technician, and got some great triage advice about what to do next. Their advice was to bring it in and have them take a look at it. We did so, and they took a peek at it right away. The prognosis was something wrong with the fuel sensor and that it was not safe to drive at that point. They did have a comparably sized rental car available, so we were able to rent that and continue on our journey with hardly any delay whatsoever. They said they couldn't get to our car in full for about three days, which was no problem because our journey was set to take 10 days. They just asked that we bring it back before 3:15 that last day so we didn't get charged for another day's car rental. The rental car was great (as a Corolla Cross, just slightly smaller than our RAV4) and our own car was all ready to go when we arrived about an hour before the cutoff point. They didn't even charge us for fixing the fuel sensor AND a recall item that we didn't even know had come up on the RAV4s relating to front passenger airbag! Wow! Everyone was pleasant and courteous to deal with, and we would definitely use them again if we are ever in the area again and need more service or even want to buy our next Toyota (we are a two Toyota family and have had them previously off and on and been very pleased overall with the make)!

Actual service tech was good, the service writer, not so much. about three months ago or so, my…read moreservice writer R said there was a recall and he would order parts and let me know. He called on one day let the phone twice and before I could get to the phone hung up. no messages were left. On my next visit he wanted me to wait two additional hours to have the parts replaced. Told him no as there was a schedule for day and he never called to inform the parts were in. R stated he called 2 or 3 times, told him this was not true as I never received a message from him and only one call, a hang up showed on my call log. I complained to his supervisor also an R name, who stated all calls were recorded, to which I replied good. Supervisor R would talk to service writer R. I will not return to. Hatch dealership as I cannot trust the service writer or department

We were in Snowflake from Yuma for the Frontier Days. We had some car trouble on the way and got…read moreour alternator replaced in Phoenix on the way. After the parade on Saturday in Snowflake, our car started acting really weird, and didn't have power. We managed to pull into Arizona Motors to ask for help. Our vehicle is not their specialty, but all of the other mechanics in town were closed for a couple of days. Kimon at the service department had compassion for us, took a look, and was able to determine that our brand new alternator was defective! He helped us find a new one and got it installed quickly, which was lucky for us, as we have to be back home as soon as possible. We sure appreciate Kimon and the mechanics at the service department that helped us get back on the road!

Prices are over book and sometimes way way over. They offer very low below book trade in value. If…read moreyou buy, they try and sell you warranty package that if used, will try and ripp you off. If you are looking for a car or truck, go to the valley.

While no experience is ever perfect, the staff and the management always seem to try their best to…read moreachieve it. We've bought many cars for the last 10 years from them. Nothing but respect for how hard they try to make sure their we're always happy and taken care of

Horne Motors does not care about you or selling you a reliable car. We had our vehicle for 33 days…read moreand it broke down. Not only that they lied and said they offered us a warranty and never did. The tires on the vehicle they sold us weren't even legal according to discount tire. We asked for our down payment back and they won't give it to us because "we don't have the vehicle anymore". We had to get a new vehicle because the cost to fix it wouldn't be worth it according to the other dealership. I will never be recommending these horne crooks again. To Horne: please reconsider giving our down payment back or the reviews will continue to come. Thank you very unhappy, disappointed customer.

You need to rent a car, I Recommend this place! Less expensive than the other place & top notch…read moreprofessional, courteous employees! Yes I did just say that

I have a older model Ford 7.3 diesel with low milage, like under 70k. I was planning a long trip,…read morearound 2k miles. I keep my truck serviced as per the manual and it was almost due. I have had Ford service my truck in the past even thought they are kind of expensive. I had it done about four days before the trip. When I returned from the trip I noticed that I had an oil leak. Upon inspection I noted that the oilfilter and the drain plug were loose and leaking. The underside of the truck was a oily from the engine to the rear. I contacted Ford and took it back in, they fixed the drain plug but i ended up fixing the oilfilter. I was a little pissed about the poor workmanship but they told me that if my truck would have been damaged that they would have made me a good deal on a new one. I will never go there again!

We came in to take home a Honda Pioneer 700-4. We parked and started looking. Not one employee came…read moreout to help us. We had to go in to find someone to help us. We asked what the best price for the 2024 Pioneer would be. The salesman laughed at us and we walked out. The next day we drove down to Western Honda and were treated with respect and excellent customer service. We came home with our new 2026 Honda Pioneer 700-4. Arizona Honda is a JOKE and a terrible representation of the Honda family!!

Some of the biggest bottom feeders in the community…read more Called for a quote on an item that retails for $1800... They quoted me $5000 stating supply and demand. Lol Literally the most unprofessional experience I've ever had in my entire life, the sales person sent me texts telling me I was reported to corporate... About the maturity level you would expect from a fourth grader.