Great service Friendly…read moreTook care of my Mkc on the spot with oil change Service mobster wax very professional

The owner Guy Hatch and their Finance Mgr. Mark do not operate in good faith. I bought a bumper to…read morebumper warranty from Mark but when I had problems with the front hubs I had to pay out over $600.00 for the repair. When I contacted Mark he said that wasn't right and he would check into it. I had to call him back a week and a half later and he advised he had just talked with the warranty co. and they advised when a part goes out and causes other parts to fail only the original part is covered and there was nothing he could do. I then emailed Guy Hatch explaining that his finance Mgr. had sold me a warranty that he himself did not understand and I felt they should take care of it. Hatch never answered so I sent the same email as a second request. I did rec. and answer saying he tried to call me three times but could not get me and wanted to know what I expected him to do. In my third email I advised I had rec'd no calls or voice messages from him but what I hoped he would do is realize that I was sold a bumper to bumper warranty by Mark and that Mark had admitted he did not know the warranty worked that way. I further added that having had my own business for years and sold extended warranties I had never heard of a clause saying if one part fails and causes other parts to fail only the original part is covered. I explained to him that I felt it was in the best interest of his business to do the right thing. That was weeks ago and I have not heard back from him. I gave them 2 stars as they have some good people there but Guy and Mark aren't two of them. I won't be doing anymore business with them.

Derrick was amazing! Best salesman ever! I hate car shopping because some salesmen are so pushy!…read more Thank you!! Tonya Gleave

Lets see if we can not let this happen again. So i made an…read more appointment a couple weeks ago(Jan ) to install a key ignition switch on the 4th of Feb. The day I made the appointment I got switched over to the parts department and ordered the part. I confirmed with parts department that it would arrive intime for the install on the 4th. On the date of the appointment, which was confirmed by your text, i had to cancell due to my wife's illness. I call back to reschedule the appointment ASAP. Had to leave a request for call back. I received a voice msg later that day. I find part was never ordered due to me have to prove the Duramax is mine and the part was not and will not be ordered until I personally bring drivers license and proof of ownership of the vehicle. Really? Do you think it might me a good idea to let me know this from the very beginning. Like when the parts clerk talked to me. Or maybe when he found out that he couldn't order it with proper owner proof. It is a good thing that I didn't drive up 20 miles on the 4th just find out you never ordered the part. I would been highly angered. So now I'm going to drive to Horne today to make sure the part is ordered. Not cool at all.

Our 2012 Toyota had a couple warning lights that stayed on, then the battery seemed to go bad. I…read moretook it to Hatch because I had purchased the battery there three years earlier and it had an 84 month warranty. The service department was very busy but Jason at the service center took the car in to examine and swap the battery. About two and one half hours later he said the battery was fine and the car was ready. There were no warning lights on and everything was working like new. Then, there was as no charge and it continues to work flawlessly. That's service!

Actual service tech was good, the service writer, not so much. about three months ago or so, my…read moreservice writer R said there was a recall and he would order parts and let me know. He called on one day let the phone twice and before I could get to the phone hung up. no messages were left. On my next visit he wanted me to wait two additional hours to have the parts replaced. Told him no as there was a schedule for day and he never called to inform the parts were in. R stated he called 2 or 3 times, told him this was not true as I never received a message from him and only one call, a hang up showed on my call log. I complained to his supervisor also an R name, who stated all calls were recorded, to which I replied good. Supervisor R would talk to service writer R. I will not return to. Hatch dealership as I cannot trust the service writer or department

We were in Snowflake from Yuma for the Frontier Days. We had some car trouble on the way and got…read moreour alternator replaced in Phoenix on the way. After the parade on Saturday in Snowflake, our car started acting really weird, and didn't have power. We managed to pull into Arizona Motors to ask for help. Our vehicle is not their specialty, but all of the other mechanics in town were closed for a couple of days. Kimon at the service department had compassion for us, took a look, and was able to determine that our brand new alternator was defective! He helped us find a new one and got it installed quickly, which was lucky for us, as we have to be back home as soon as possible. We sure appreciate Kimon and the mechanics at the service department that helped us get back on the road!

While no experience is ever perfect, the staff and the management always seem to try their best to…read moreachieve it. We've bought many cars for the last 10 years from them. Nothing but respect for how hard they try to make sure their we're always happy and taken care of

Horne Motors does not care about you or selling you a reliable car. We had our vehicle for 33 days…read moreand it broke down. Not only that they lied and said they offered us a warranty and never did. The tires on the vehicle they sold us weren't even legal according to discount tire. We asked for our down payment back and they won't give it to us because "we don't have the vehicle anymore". We had to get a new vehicle because the cost to fix it wouldn't be worth it according to the other dealership. I will never be recommending these horne crooks again. To Horne: please reconsider giving our down payment back or the reviews will continue to come. Thank you very unhappy, disappointed customer.

You need to rent a car, I Recommend this place! Less expensive than the other place & top notch…read moreprofessional, courteous employees! Yes I did just say that

I have a older model Ford 7.3 diesel with low milage, like under 70k. I was planning a long trip,…read morearound 2k miles. I keep my truck serviced as per the manual and it was almost due. I have had Ford service my truck in the past even thought they are kind of expensive. I had it done about four days before the trip. When I returned from the trip I noticed that I had an oil leak. Upon inspection I noted that the oilfilter and the drain plug were loose and leaking. The underside of the truck was a oily from the engine to the rear. I contacted Ford and took it back in, they fixed the drain plug but i ended up fixing the oilfilter. I was a little pissed about the poor workmanship but they told me that if my truck would have been damaged that they would have made me a good deal on a new one. I will never go there again!

We came in to take home a Honda Pioneer 700-4. We parked and started looking. Not one employee came…read moreout to help us. We had to go in to find someone to help us. We asked what the best price for the 2024 Pioneer would be. The salesman laughed at us and we walked out. The next day we drove down to Western Honda and were treated with respect and excellent customer service. We came home with our new 2026 Honda Pioneer 700-4. Arizona Honda is a JOKE and a terrible representation of the Honda family!!

Some of the biggest bottom feeders in the community…read more Called for a quote on an item that retails for $1800... They quoted me $5000 stating supply and demand. Lol Literally the most unprofessional experience I've ever had in my entire life, the sales person sent me texts telling me I was reported to corporate... About the maturity level you would expect from a fourth grader.

Abysmal Service Department!…read more Our story began when we decided to special order a brand new Jeep Wrangler Unlimited Rubicon edition toy for the fleet at our house. We stopped in and talked for a moment with a sales person, then met the owner in his office and special ordered it just the way we wanted it. I would give the sales process about 3.75 out of 5 stars since we had a pleasant experience but didn't feel we got much of a great price, but it was about the same as the last Jeep dealer we had already shopped at so we just gave up and bit the bullet. Much to our excitement the new Jeep arrived in only half the expected time so off I went to pick this shiny thing up. I grabbed the jeep and drove it home. I felt like it had much less power than the Jeep I test drove at the other dealer and less than my friends brand new Jeep. I realized there was oil in the air intake where the filter goes and figured this explains a lot as it is probably a bad engine with loss of compression and too much piston blow by. I read online that another person got a new engine and the problem was solved. To the dealer I went and the service dark haired skinny little guy told me there is no check engine light on so there is nothing wrong with it. He literally walked away from me and back into the building and didn't say another thing to me. if one of my employees treated a customer like that, I would fire him on the spot. I contacted Jeep since we apparently had some sort of premium Jeep Care package? They apologized and assured me we would be taken care of... After months of back and forth and nobody even getting someone to really look at it I gave up and traded it on a new Honda... I hate to say that after owning 9-10 jeeps in my lifetime I am pretty sure I would never buy another one, at least new. Out other issue, realizing it really swerved around on the road more than any Jeep I ever had before. I resolved this by replacing the terrible BFG load range C 32" factor tires with new 33" tires and wheels with a load range E rating that took 80% of the instability away and made me feel better about that... And of course it looked cooler too... All in all the Jeep looked cool, leaked oil, leaked water through the windshield frame and for a $40K vehicle was really a disappointment. The service department at Hatch doesn't care at all about customers or service.

Pray you don't have to have ur vehicle serviced here!! If it can wait or u can take it anywhere…read moreelse I suggest it! Least friendly staff in the world. They should not be able to own the Jeep name it's that bad!!