While no experience is ever perfect, the staff and the management always seem to try their best to achieve it. We've bought many cars for the last 10 years from them. Nothing but respect for how hard they try to make sure their we're always happy and taken care of read more

Horne Motors does not care about you or selling you a reliable car. We had our vehicle for 33 days and it broke down. Not only that they lied and said they offered us a warranty and never did. The tires on the vehicle they sold us weren't even legal according to discount tire. We asked for our down payment back and they won't give it to us because "we don't have the vehicle anymore". We had to get a new vehicle because the cost to fix it wouldn't be worth it according to the other dealership. I will never be recommending these horne crooks again. To Horne: please reconsider giving our down payment back or the reviews will continue to come. Thank you very unhappy, disappointed customer. read more

Horne Motors Show Low - Dash board - Car Dealers Near Me - Show Low, Arizona

I walked into Horne Auto of Show Low on a whim Friday evening. I was looking for a Jeep 4x4 because I travel all over the White Mountains for work, regardless of the weather conditions. I was paired with Sales Specialist, Heather Larsen, who is new to the area. After a brief discussion of my needs, we set up an appointment for Saturday morning. When I arrived the next day, Heather was ready to go, keys in hand, and had already warmed up the Jeep Gladiator that I wanted to test drive. Heather was genuine, friendly, and humble. She accommodated all of my curiosities about the different Jeep models. She encouraged me to test drive any vehicle I liked, so I could determine which Jeep 4x4 was best suited for me and my travelling healthcare career. I didn't feel rushed or pressured in the least bit by anyone. John F. and Steven were instrumental in getting me financed within my budget. I wish to sincerely thank everyone at Horne Auto of Show Low, from the cleaning crew to the new management team, for making my first Jeep buying experience the exciting, joyful event I had expected. My special thanks to Heather Larsen, new Horne Auto Sales Specialist. She is a Superstar! Grateful Healthcare worker White Mountains, AZ Proud (new) owner of a Jeep Wrangler Unlimited Sport read more

Fraudulent Misrepresentation of Sold Vehicle quoted a minimum of $1800.00! Warning DO NOT purchase from the Horne franchise. The GM, Joe Ricci, has refused to pay for the repairs or give me a full refund after multiple attempts to resolve this in a civil manner. Also, their salesperson, Guy Cucurullo, had falsely claimed that they ran diagnostics and checked for major issues before they sold the vehicle. With a simple diagnostic scan, major issues were found (see the diagnostic codes in the report) I should have known better than to trust a used car salesperson and took the vehicle to my mechanic. If they would have been upfront we could have worked the repairs into the purchase price or I would have passed on the vehicle. At least he got caught up in his lies and lied to me about the diagnostics. During the process of trying to determine the repairs on the vehicle at Horne Auto Center. I had to get in contact with the service manager, James Bejarano, just to get things moving. The last time I spoke with him he had the nerve to tell me that this was what happens when you buy used. Just another example of the type of customer care you are going to get at Horne. I have had to make every effort to communicate and get anything to happen. They just do not call you back or care. Joe is denying that the Body Control Module needs to be replaced even thou it is shown in the diagnostic report and even the estimate of repairs (see photos.) He also reported to James that these repairs are not safety issues. It can cause the lighting systems (including headlights to fail at any moment including while driving. Also, it can cause a parasitic drain on the battery causing the battery and/ or alternator to fail. Putting myself and/ or my family in a dangerous situation due to a no-start condition. The BCM can also cause intermittent failure with the anti-theft system causing it to currently be vulnerable to theft. He is trying to move this issue over to his boss Dan Macleod only stating in the email that there is an issue with programming keys. Their corporate GM, Dan Macleod, has also not replied to both his voicemail or email. The funny part is he sends out a letter that states, "This letter is an honest request for your feedback; good or bad." I guess that really was not an HONEST request; see the photo of the letter below. You will find there is not much honesty involved with the Horne franchise. This business is committing fraud against us. It's crazy to me that in such a small community they are so willing to lie and steal from their neighbors read more

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Everyone at Horne motors were wonderful to work with, Kacey Macik, the sales person who was friendly and knowledgeable was great to work with! John was instrumental in securing my financing . I purchased a 2014 3/4 ton DuraMax and couldn't be happier! Thanks everyone at Horne for a good buying experience! read more

my husband ane I have been dealing with some pretty rough challenges these last few months and really needed someone to give us a break or guiding light to not lose hope. Heavenly Father lead us to Horne motors in show low, az. that is where we were greeted and fabulously taken care of by Ted Johnson and the whole horbe motors team. my husband and I were so impressed with the courtsey and care Ted Johnson showed us. He really deeply appreciate anted to help us, and it wasn't about the sale. "if you are struggling and see there is no way, Horne motors finds a way" THANK YOU TED JOHNSON FOR YOUR CUSTOMER SERVICE FROM THE HEART, you are truly a blessing! Shelly G. 9/30/2022 read more

We just arrived in Show Low from Scottsdale and our Audi Q7 diesel needed Ad Blue ( diesel emissions fluid). We didn't know where to purchase this locally and we didn't have the proper tool to unlock the cap on the vehicle to add it. We called Horne and spoke to someone in the service department who was very helpful. They had the equivalent of the Ad Blue in stock so we took the vehicle in and Steve (a mechanic) helped us through the process. He unlocked the cap and assisted my husband with adding the fluid. We had an opportunity to interact with several staff at Horne - each was friendly, professional and knowledgeable. Thanks again to Steve and Horne Motors - now we can enjoy the rest of our vacation! Marty & Denise Fried read more

Since the day I purchased the vehicle, there has been an issue with the tire pressure sensors. While it's not something that will prevent me from driving the vehicle, I was told from the beginning that it would be taken care of since it was a known issue the day I purchased the vehicle and I was told to come back if the issue persisted. It did, and I brought it back 4 times with no headway on repair. The first three times I was either told they would "relearn" the sensors or that they couldn't replicate the issue. 4th time I was told they would order new sensors and replace. I call twice and am told they are on back order. A couple months pass and I come in for my routine service and am told they never ordered sensors and that they are not covered by the warranty. This shouldn't matter since I was told it would be taken care of since it was a known issue before I was even sold the vehicle. My experience with the service department has been miserable and I would not recommend Horne to anyone. Beyond the tire pressure sensors, I really took issue with the fact that when my husband brought in my truck for service time before last he was told there was one minor issue with the rear axle seal. I brought it in the following week to have it repaired and suddenly there's a list of issues other than that that need repair. Why wasn't my husband told this before when he was informed of the seal? It didn't sit well with me and felt like they were trying to take advantage with me. I paid for all of those repairs out of pocket but now that I'm pressing for the sensors to be repaired like I was told from the beginning I'm told the dealership has done me "too many favors". I don't see how considering the only repairs done in my truck have been paid for out of pocket. This has been ridiculous and if you treat all of your customers this way I sincerely don't understand how you have any left. read more

I am the Executor for the Estate of a former customer of Horne Auto in Show Low. In readying for the sale of her car, I found that Horne [which had sold her the car new in 2006] had conned this dear little lady into having the car serviced every 1200 miles! When the owner died in early 2015, the car had just under 19,500 miles on it and it had been serviced 17 times!! I wouldn't spend a nickle in that dealership. read more

Ray at Horne Motors sold me a 2008 Chevy Colorado 4x4. He gave me a good discount on the asking price, and the purchasing process was as efficient and as easy as it could be. Even a minor glitch with a loose battery terminal was quickly corrected. Great that a bit more than an hour later, I was off-roadin'. Several friends thought it was a brand new car. read more

Absolutely no customer service. We didn't even get to the stop light and had to be pushed into B of A parking lot. Supposedly problem was fixed but had to be towed from Winslow a week later. Brian, the manager refused to pay for the tow or even talk to us. Avoid this place. read more