HORRIBLE HORRIBLE service. Paid over 500 dollars to get none of the files I originally asked for. Then don't hear anything for weeks and find out they threw away my drive. This is the worst drive repair I've experienced by far. The owner Lou should be criminally charged for destroying personal property read more

Paid 2K, called to retrieve, and they said they destroyed it since I didn't pick up before 30 days. Absolutely unacceptable. DO NOT TRUST THIS COMPANY. read more

I'd consider this more informational than an actual review, due to the fact I never received a finished product. This business is unusual in that you front money and enter into the process without any idea of the actual finished cost. I had an external hard drive that failed. The drive contained backups from my MacBook, as well as several digitized videotapes from home and work. I took it to Best Buy Geek Squad and they referred me to AI Networks. I paid 98 dollars (half the regular price for Best Buy customers) to have the drive evaluated. They called back two days later to report the drive was broken and it would take another 4 hours to further evaluate it. I authorized and paid another 400 dollars to move forward. I received another call a few days later saying that they had mapped the drive and it would be one to two days labor to recover just the video files. That would have amounted to another 1600 dollars on top of the money I'd already paid. Of course, there was no guarantee of success, and like other IT projects I'd seen over the years, there is always cost creep. After thinking it over, I elected to cut my losses and not to move forward. In the end, I kissed off 500 dollars for nothing. Had I known how much it would cost for the data recovery, I'd have never even started. Other than the initial evaluation, no one from AI explained how much it could potentially cost in the end. Keep in mind, it was only a few video files and not the entire drive contents. So, if you are in the unfortunate position of having lost your hard drive, know what you're getting yourself into with data recovery. Be prepared to spend thousands of dollars or just save yourself the hassle and call it a loss. The folks at AI were nice and responsive though, and if its a business issue, maybe its worth your money. read more

I very stupidly crashed my work laptop hard drive that had not been backed up by spilling Diet Coke all over the keyboard and shorting out/corroding the hard drive. It was full of photos and work product that was irreplaceable. Paul at Drive Crash was able to recover every bit of the information. Even my long-time professional IT guy was astounded. The cost was reasonable and I'm ecstatic! Great folks to work with! Don L. read more

Certainly! The accomplished individual demonstrated exceptional skills in data recovery, effectively salvaging crucial information from a compromised or inaccessible state. Leveraging their profound expertise, they meticulously navigated through the intricacies of data loss scenarios, employing advanced techniques and tools to retrieve valuable files and ensure data integrity. The successful completion of this task underscores their commitment to precision and efficiency in the realm of data recovery, making them a reliable professional in handling intricate technical challenges. read more

Lou and his team were so kind and helpful during what was an incredibly stressful situation. My PC's motherboard crashed and took the hard drive with all my business data with it, then I found out that my backups had failed. DriveCrash assessed my drive and kept in contact with me as they worked on repairing and recovering my data. Pricing was fair for this type of service and Lou was transparent about the cost and time it would take at every stage. After a few days I had a new drive with the majority of the data I thought I had lost. Huge thank you to Lou and his team! Highly recommend them for your data recovery needs. read more

This place is horrible I had alot of money to get some music videos and in return I get nothing . I was getting the run around for moths and moths . A couple hundred dollars down the drain for no forage . I just talked to a gentleman named Lou we have been taking for moths about my drive and footage . I have been getting bad service here overall and when I talk to him on the phone he doesn't care that I paid to get footage and got nothing . He claims I paid for the labor and that's all they can do with no footage . I do not recommend this place to any person . read more

I accidentally formatted an SD card which had important files from multiple video shoots. I was devastated and thought I would never be able to get those files back until I found Drive Crash. Withing less than 48 hours they were able to retrieve those files for me and I couldn't be anymore thankful! read more

I didn't know this service existed. They have flexible hours on the weekends as well. A little pricey, but the service is worth it. I had a damaged USB Flash Drive that has my most important files saved. The motherboard was damaged and needed to be replaced. He expedited the service and it was ready within 24 hours. Communication was excellent and so is the updates from their side through texts and emails. read more

If you're like me, you may have bought hard drives many years ago that you can't seem to get working, but house years worth of files that are extremely valuable to you. I made the mistake of taking these drives to other places that offered free initial services which ended up being a big mistake as they could not recover a single MB. Mike over at DriveCrash should be the first person you contact if you value your files. Their location is COVID friendly, everyone there wore masks, and there's plenty of parking. After Mike opened up one of my drives, he saw that the previous shop had caused irreversible damage. However, the good news was he was able to recover a portion of the drive which was not as damaged. The second drive had better luck and was able to be fully recovered. Communication was excellent in person, by phone, and through email. Mike was able to provide live updates and walked me through any questions/concerns I had. While data recovery is not the cheapest process, I was given a reasonable price and had my files back within a week. Hoping I won't have drives crash on me in the future but I know where I'll take them if I do. read more

My external hard drive was completely crashed. I found Drive Crash through a google search and Lou called me personally soon after my inquiry. He helped me through the entire process and stayed in contact through text and calls. It was expensive but still half the price I was quoted by competitors. They completed the work in a timely manner and fully recovered my data!!! YEARS of work saved! I would highly recommend this company to anyone who needs to save irreplaceable data. read more

Total rip. They charge $95 for a diagnostic when everyone else is free, including the company right next door. Completely disorganized. When you walk in you'll wonder if you're at a business or recycling center. When I took my drive in at 11am they said they would have the diagnostic done in 1 hour and would call me. When I called at 2pm to get an update I was told "the person working on my drive had just stepped out for lunch and should be back any time." When I called at 3:30pm I was told "the person working on my drive just left for lunch and should be back any time." read more

Mike Washburn is one of the best in the industry. I highly recommend Mike and this company to anyone who's looking to get a data recovery done. Losing your data can be really stressful, but Mike is always super professional and kind about everything. We recommend Mike and his team to everyone we know. We've sent people with hard drives of all sizes, SSD, cell phones, etc, and Mike has always been super helpful. Anyone looking for data recovery, call this company, and please ask for Mike Washburn. Thank me later. read more

Paul and Lou are THE BEST! My 2018 Macbook Pro had froze up while my 2TB WD Element external hard drive was plugged in. I had to do the thing you weren't suppose to do, which is to just unplug the external without being able to eject it. And then of course, my files were all gone. Luckily, I called the emergency number on their website. Lou picked up and had calmed me down. They were able to fix my external within 3 days! Paul was the one that was actually working on my drive and I got about 99% of my files back! Some of the files that were lost were super corrupted, but luckily, there weren't any important ones that were lost! They also educated me on which externals were good to buy and ended up giving me a trusted one and transferred the retrieved files onto that one. I'm a graphic designer and they have definitely saved my entire life's work! I HIGHLY RECOMMEND! read more

The worst possible thing that could ever happen to me.. my Hard Drive didn't turn on. All my precious memory is gone!!! I took it to a local computer repair shop and they couldn't fix it. They gave me this card that said $50 off Data Recovery. I called and spoke to Mike. He gave me a ball park range and reassured me that if he can't fix it, I wouldn't have to pay for anything. He also quoted me the estimated time frame would be 7-10 days. He provided me a pre-paid shipping label to send in my HD and was so ecstatic! I got a call within a few days and he gave me the price. $900 was what I spent to recover my precious 15+ years of memories. He sent back my HD with a loaner for free, which also included a pre-paid label to send back. Mike was so professional and down to earth! I recommend using them for data recovery!! read more

I was hacked. Everything was gone. Best Buy Geek Squad said they looked and could not help me. I went to Drive Crash, and they were recovered everything; even beyond their initial caveat of maybe not everything could be retrieved. I recommend them without hesitation. Don't waste your time going to someone else. Go to Drive Crash for results. read more

What a joke. Beware of a place that says not to worry and that they'll recover "some things", take $95 from you for an "empty data drive to recover your data", and then do nothing. In addition, they keep your credit card on a PAPER file and have a line in their contract that says if you give them a bad Yelp review they can charge you $10,000 for each point you lower their score....is that a company you want to do business with??? ****BE WARNED, this company goes by a SECOND NAME with stellar reviews as well. It's called Ai Networks**** read more

I walked in last week and met Lou. He was friendly and most courteous. I was nervous that my drive was beyond saving but he said there was a 99% chance they could save my important data on my 500GB external drive. Mike Washburn saved and transferred my data to my new external drive. I'm a happy camper and my business can commence. Although these guys are great, I never want to see them again. Not in this capacity anyway. HAHA. Go, here! read more

The staff was very friendly and worked diligently to restore my dropped hard drive (which they did restore), but they were very unclear with how long this repair would take and how much that would cost. I ended up having to spend way more than I ever could have imagined this to cost. Obviously data repair and restoration is a premium service because it's so specialized and important, but I wish there was a better way to know what I was getting into beforehand and any other way to make it cheaper for my broke ass. Would recommend their services but expect to break the bank for your broken drive read more

I recently thought I lost it all after my 2tb drives crapped out. Lou and everyone at Drivecrash were honest about the recovery odds and upfront about cost. Although it was costly, my data was fully restored. I'm grateful for that! Thanks again! read more

This place literally saved my life!! After accidentally dropping my iPhone in water and being told by several places (including Apple) that all my data was lost forever (I had never backed up anything into my iCloud ever...only through my iTunes which was done months ago), I still did not lose hope. Fortunately I found this place online and gave it a final try. Mike was beyond thoughtful and helpful, empathizing with my situation, and going out of his way to help me. He was able to recover EVERYTHING I ever had in my iPhone. It was a costly process, but to me, it was worth every penny! read more

Luis and the team at DriveCrash are amazing. I've been utilizing their services for my clients for years. They have always been able to recover the data, are very responsive and keep me up to date with progress. They are also very clear about pricing and how long the recovery process takes. Thank you so much for all your help!! read more

After my local computer store said they thought the Harddrive needle arm that reads the data was broke. I then took it to Drive Crash in Irvine. After they said they could not recovery any data, they needed to charge $475 for a clean room. I believed they would replace the needle arm in the clean room. After they called back several days later they said the needle was broken and they could not fix it. I therefore wasted $475 to verify what my computer guy said. read more

Total rip off! I was told it was $95 an hour for 12 hrs to recover my Lacie External hard drive after they received it. Then it took 3 weeks for them to send it back to me. I paid over $130 for nothing. I've since heard the about price is normal for this high-tech procedure. read more

When data loss strikes, you need help from a qualified data recovery company to get back on your feet again. Mike at DriveCrash Services has experienced engineers, a certified Class 10 ISO 4 Cleanroom and the industry's best data repair facilities. When you need files from a hard drive, flash drive, RAID array or any other type of digital device, our specialists deliver results. Click on one of their services listed below for a detailed description or call our customer service team today to start a case. Ever since switching to these guys, customers have been happier, prices have dropped and satisfaction level has gone through the roof! Thank you Mike. read more

Mike from DriveCrash is extremely helpful. My workstation crashed over the weekend and I lost all of my data. Mike quickly provided me a price quote, great education discount. He sent me a shipping label right away. Almost all of my data are recovered in just two weeks. The best customer service I have ever received. I would recommend it to anyone who has lost their important data. Strongly recommend! read more

Mike is always super helpful, kind and friendly when it comes to getting data back. I've recommended a few people to them myself and they have had good experiences. If your external hard drive or internal hard drive fails, definitely check out Drive Crash and ask for Mike. read more

Thank you so much to Lou and his team at DriveCrash. I had two hard drives both with the same information one crashed and one was fried. After taking my drives to another computer shop and having them keep them for a week I was told my drives were hopeless unless I wanted to spend minimum 2k. I took my drives to DriveCrash and within an hour Lu called me back to let me know that my drives were recoverable and offered me the best possible solution for a price that wasn't even close to 2k. Lou was very helpful and knowledgeable. read more

The people at DriveCrash recovered all my info from my hard drive. It was amazing how quickly they were able to take care of this. 5 stars f

Literally only days before my hard drive crashed, I was saying, "I really need to get a back-up system in place." I don't know if my drive was trying to telepathically tell me what was going to happen or not, but I should have listened. Lou never promised they'd be able to save everything, but he told me they'd check it and give me an estimate. The drive took more work than I expected, but in the end DriveCrash delivered an external drive with what appears to be every one of the data files that I thought might be either lost or damaged. My only suggestion would be that if you want to have the data returned to you on a "standard" hard drive instead of an external drive that you make this known up front and deliver the replacement drive with the bad one. The default is to give you your data on an external drive. Don't get me wrong, I'm not complaining about their service. This is a detail I didn't think about up front and I think I might have been more satisfied if I'd thought about it and even more satisfied if they had suggested it. The price for the service is not cheap, but hard lessons rarely are. I will now be extra diligent in my back-up routine. read more

Louis K and his colleagues did a great job recovering data from my Lacie Brick. They were honest, upfront regarding costs and very fair. They also answered all of my questions. I definitely recommend them to anyone who is having data recovery issues. read more

I met Lou after a video shoot where a 128GB card had been corrupted and a handful of files were not even appearing on the SD card. Within 36 hours, DriveCrash was able to recover all the missing files that were badly corrupted. I lost the SD card but saved the footage that was on those drives. Lou was a true professional and was able to set my expectations that the files may not be recoverable since the card was extremely corrupted. These pros are nothing short of miracle workers - giving it their best effort to recovering my lost media. I would fully recommend and trust this company with any data recovery needs! read more

Words can't describe when you lose all of your photos..Everything from your family photos to photos with your spouse.. I had that happen to me.. After bringing my drive to Geek Squad and them saying it cant be fixed i was determined to find another company that would try.. I looked up several and found another company who specializes in drivers called DriveSavers.. After sending my drive to them, they called me back a week later and told me that sorry but we wish we had better news for you.. At that point i was very upset and still was determined to find a company who could retrieve my photos.. So I went back on the internet and found Drive Crash.. I gave them a call talked to a very sweet guy named Lou , told him my situation and decided to give them a try.. After sending it to them a week later i recieved a call from Lou and he said Ive got good news.. I couldnt be more happier. Thank you guys for recovering my photos.. Especially Paul, thank you again.. Highly reccomend to anyone who is looking to get your memories back.. read more

I had a few hard drives burn up and called around and Drive Crash seemed very professional and willing to help. They were able to look at the drive the same day and give me an estimate to fix them and estimate on completion. I would recommend them if you are in need. read more

Mike and the team at Drivecrash really come through for me and my customer. Thank you for the quick turnaround and for your professionalism. I enjoyed working with you and I look forward to more collaborations. read more

Let's be honest, no one wants to be in the situation of losing their data information but it has happens. I was referred to DriveCrash from another place that was unsuccessful. I was advised if DriveCrash can't access the data hard drive then no one can. This was so TRUE!!! I called Mike in a complete panic and his calmness was so reassuring. He constantly followed up and let me know how it was going and provided a cost estimate. I have to admit I learned a hard lesson on the importance of backing up but Mike and DriveCrash saved the day by saving the majority of my data. Thank you so much! I would recommend you to anyone. read more

My laptop crashed and wouldn't load back up. After having a different shop take a look at it and being unable to recover the data on my ssd, I searched and found this place and gave it a try. I spoke with Mike who told me to bring it by for a free quote and also walked me through the process making sure to temper expectations but also very hopeful they would be able to recover my data. Not only did they recover everything, but they were pretty quick. I dropped my laptop off on a Friday and the recovered data on a backup external drive was ready for me the following Monday. I highly recommend them and know where to go if I ever need to recover my lost data ever again. Super honest and friendly as well. read more

My WD external drive stopped working while backing up some photos. After spending weeks trying to figure it out with various online software and pretty much any tips that I read, I contacted DriveCrash. When I emailed DriveCrash, Mike Washburn contacted me within an hour. He clearly explained the terms of their analysis and scope of work, the minimum and maximum that it would cost as well as their no recovery/no charge policy. I shopped around before deciding to use DriveCrash. Let's be clear - DriveCrash were NOT the cheapest. They were however the most professional, did not try to sell me extra things that I didn't need and most importantly, made me feel that my data (family photos and videos dating back 15 years) mattered to them and that they would be able to recover almost all of it based on my description of the problem. I shipped my drive and Mike texted me immediately when it arrived. He kept in touch over the next few days and answered every question that I asked. When he came back with his estimate, it was more than I had hoped but I understood their pricing and process so it was understandable. He described exactly what needed to be done and why. I discussed this with a computer tech friend and he said that what Mike was telling me was exactly how a proper recovery needs to be done. 2 days later Mike messaged me with good news that they had recovered OVER 99% of my data. He offered a payment plan (interest free) so the hit wouldn't be so bad at once. I did this in 3 payments. The new drive arrived 3 days later in good order (well packed) and after looking through my data I truly believe they recovered all but a handful of items. The important stuff was ALL there. If you are in need of data recovery, call DriveCrash FIRST. They are fast and professional and do exactly what they say they are going to do with up front pricing. Thank You Mike and everyone at DriveCrash ! read more

I had a positive experience with DriveCrash. I had a hard drive that had 10 years worth of music files. They were upfront about what they could and could not recover. Losing important data is stressful and makes one feel vulnerable. The staff at DriveCrash were very delicate and realistic about what they could achieve and did not gouge me. Hopefully, I will be more disciplined about back up in the future, BUT if I were to have a crashed hard drive occur again, I would definitely be calling DriveCrash. read more

My computer crashed and I thought I had lost all of my data. I took my hard drive to Mike and they really helped me out. He was able to retrieve all of the files and put it on a great external drive for me. Thank you guys so much! Your work is very appreciated! read more