Just did my rental return today and it went amazingly Sierra was more than understanding and helped…read moreme with every question I had The car I received was perfect and made me reconsider the car I was driving. I cannot wait till I need another car so I can see her and Paige again Thank you so much for your wonderful service

I want to update my review. I recently used Enterprise in weho for a long term monthly rental. I…read morehad a great pick up experience was able to use the SUV I wanted . Turning the car back in I had to deal with a very angry and rude attendant and expected me to know the check in process . He was very rude and had poor customer service. I relayed this to the inside agent, and I got a call from Sierra the manager who was very kind and acknowledged the behavior of the employee. After the bad experience I decided to look for another partnership for rental cars . However, getting a call directly from manager and how professional she was I will be sure to use them in future . Overall, great experience .

Never got the car. I waited until 2:15 for my 1:30pm reservation. No car ready to go. One…read moreperson working and all they are focused on is Uber drivers renting cars apparently, not a normal customer. I missed my business meeting after hailing a Waymo which by that point, times up.

Rudest slowest supervisor on site. Did not have any manners and was incredibly short for no reason…read moreother than wanting to be rude. When I would say something he was rude and combative and refused to listen. When I tried to point out damage on the car he snapped back that he was taking pictures of it but then took a picture from an angle that would not show the damage. If you're not going to be kind do not put yourself in a position of working with other people. Will never be back.

Thank You to the GM Mau for taking phenomenal care of me at Enterprise Rent-A-Car! Checking in &…read moreout was so smooth / fast and their entire staff are super sweet, especially the GM Mau who was truly a kind Soul! I highly recommend coming here if you need to rent a car with a smooth experience ;) Love, Vaja

Hmmm, where to start? We rented the car from San Francisco…read moreairport and drove to Northern California. We were moving family to Texas. We drove the car from Eureka, California to Waco, Texas. During our stay in Texas, winter storm Fern, came in and covered most of the country in snow and ice. We drove up to Dallas/Ft. Worth airport, our return destination. Our flights were cancelled 4 times and then delayed another 3 times. We considered keeping the car and driving to O'Hare airport in Chicago, but when we tried to extend the reservation to do so, an automated message came up and stated that this was not allowed. Not to mention, the rates on the cars were astronomical. This was very frustrating, and forced us to stay in the airport for over 24 hours. We have rented with Enterprise for years. This company should be ashamed for the price gouging of their customers in a time of need. The price was well over $800 for a 2 day rental. All this is on top of no snow brush in the car. The windows were (and always are) absolutely filthy. We had to clean the windows and purchase windshield wiper fluid (which we left in the car). Also, what good is it to be a "member" and accumulate points, if they never seem to be able to be applied to a reservation? Do better, Enterprise

The vehicles are great quality, the condition, cleanliness safety are excellent! The pick up…read morelocation is very convenient. Very easy to rent and to return the car, the front desk is very close to the lot. The staff are very professional, friendly and knowledgeable. The personal approach sets this company apart from any other rental company I've dealt with in the past. It's great company with great people! All the Covid precautions and safety measures are in place, and exactly followed by staff (observed social distancing, face covering, disinfected after each customer, etc.) the lobby is clean & the car smelled disinfected. The overall car hire experience is fantastic 5++ stars. I definitely recommend Pro Car Rentals to future and returning (like me) renters!

Always support small local businesses when you can and if they deserve it...and Pro Car Rentals…read morecertainly does. Even though I made an error on my return date, even though I left (important!) things in the back of the car after I dropped it off, Pro Car was unfailingly polite and prompt and took care of business. You won't be lost in a maze of corporate paperwork, 1-800 lines or a different person behind the desk every time you go... and the rates are reasonable.

Amazing service from Arbi great car selection Great awesome…read moreservice and most importantly clean cars. I've been to enterprise right next to them. They were so rude and very dirty cars and few other people right in front of my eyes. They were complaining to enterprise because their car that actually they picked up from them it was low on oil and they sent a renter of the car to get oil from another place. Can you believe this? I can't. Thank you

Had a bad experience here with "Rocky" someone who is in management should not be rude to a…read morepotential client. It felt like we were being singled out and judged rather than treated like paying customers. The experience made us feel uncomfortable, unwelcome, and disrespected. A business that deals with the public should treat everyone equally and professionally. That was not our experience here at all. I would not recommend this place to anyone who expects fairness or basic respect.

Solomon was very nice and accommodating. Exceptional customer service. The car I had booked was…read morea mid-size and when I got there I was upgraded to a large car. I will book through them again when coming to Los Angeles

This company uses deceptive business practices to squeeze extra money out of customers after…read morethey've already committed to the rental. Before booking, I specifically asked them to verify every possible fee because companies like this are notorious for surprise charges related to insurance, payment methods, and other add-ons. They confirmed my insurance was acceptable, my payment method was acceptable, and told me only prepaid cards were not accepted. I then asked if there were any other fees or requirements that could result in additional charges, and they told me no. I even obtained written confirmation. This company operates with deceptive business practices to squeeze extra money out of vulnerable customers.

The absolute worst rental place you can go to. Maddie the manager decided to take lunch before she…read morecommunicated the status of a rental car that was reserve reserved days in advance. Clearly her lunch hour is more important than Customer Service. I have been waiting for over an hour to get a car that was reserved in advance. Avoid this place at all costs. The waiting area is empty and the weight is ours long. The car you will end up with is dirty and Customer Service is horrendous.

Staff is very attentive, great customer service. Cars are clean and maintained well. Paige was…read moreespecially helpful. Thank you Enterprise for smooth car rentals!

I reserved a car, and called to confirm it was "guaranteed" to be there…read more When I arrived I was told they did not have it and they could not refund the pre-pay reservation. But I could pay more for a better car, or accept a worse one without being refunded the difference. I left and went to another rental shop (not sixt). Refund process required a ~30min call to their help line.

I knew they were going to overcharge me, and of course, they did and I cannot get in contact with…read moreanyone. You all told me yesterday that I was not going to be charged for gas. You all gave me the car on E!! I brought it back with more gas than it had when you all gave it to me! Today, I received my final receipt and there's a charge for $96.30 for gas. There's no direct number to the location. I called customer service and couldn't get anywhere with the AI assistant. The AI chat bot ghosted me too. The only recourse I have is online reviews. Hopefully you all will see this and make the situation right. My reservation # is 9608479384.

FAVORITE place to rent my cars from…read more.. Nate helped me out last time, and they always do their best to make my life easy. i've been renting from this location for over a year now and they always take care of me! highly recommend!

Rented back in March of 2026, car was a cheap Corolla, was dirty, streaky windows, whoever they…read morehave checking these cars out sucks!, anyways when I returned my car they claimed I had damaged the rim and bumper, even though the car already had dings and scratches, i have rented from Sixt numerous times and had been a customer for years, BUT THIS IS THE LAST TIME, never will I rent from Sixt again, I ended up going through my credit card for insurance and they paid the claim, what a scam, they quoted $1,300+ in damages, contacted customer service for all this and they said "it's up to Sixt if they decide to have the cars repaired" what a joke, if you do decide to rent a car make sure you take a thorough video! NEVER AGAIN!

I've rented from this Budget location at least 10 times and keep coming back because the service is…read moreconsistently excellent. The staff is friendly and professional.

Rude and Terrible service. Do not go here, not worth it. We booked a car and prepaid in full and…read moreupon arrival, only had 2 vehicles at the highest class. Said that they let the previous client extend their rental and that we would have to wait, or if we wanted to go then, charge us for the difference to get the premium xl suv.