Worse purchase ever. Less than 2 weeks after purchase check engine light came on. Needed the…read morenumber one cyclinder replaced which was misfiring, spark plugs and coil replaced, also radiator cap seal was rotten, air filter was filthy. Repair cost $459.54. Less than one week later the engine light came on again. It was diagnosed as needing a timing chain replaced or a full engine replacement. The repair facility advised that there was clear evidence the engine had been worked on prior to our purchase indicating that the problem did not arise suddenly or due to normal wear and tear. I feel that this dealership knew of these issues and put a band-aide on the problems just to get it sold. At the time of purchase the owner stated that he would help out with any issues after the sale. He never responded when contacted about these issues. Under Ohio Consumer Sales Practice Act it is unlawful for a dealership to misrepresent the condition of a vehicle, conceal known defects, or make promises that are not honored. An "AS IS" does not protect a dealer from liability for deception or misleading practices. Per the listing of this vehicle it stated "Nice Car", "This vehicle has no significant damage or Problems". This was a totally not true. BUYERS PLEASE BEWARE.

When I came in for my second oil change I was told because my car reached the threshold of 15,000 I…read morehad to have a few services done in addition to my oil change and I complied. I waited for the services to be completed and paid for it in full. However, the next morning my engine light appeared and a message stating that I had an engine malfunction was on my dash after these additional services. called the dealership twice and no answer. They charge quite a bit to not be available. I have loud noises coming from my engine that I didn't have prior to service and it is reprehensible. My car is fairly new and I should now have these problem already.

Worst dealership I've ever dealt with. Give no help after you sign your name. Customer service is…read morenon existent. They NEVER return calls even when they say they will. Takes multiple phone calls just to get to someone you need. Horrible customer service. Wouldn't tell my enemy to go there. My enemies don't even deserve Wylers service. Pathetic

I just purchased a vehicle here at Dennis Smith Auto, and had the best interaction with the…read moresalesman Jeff Wilson! Jeff was not the typical salesman that I have interacted with over the many years of looking at vehicles, he treated me with the upmost respect and honesty. I highly recommend doing business with Dennis Smith Auto!! Thank you Sincerely Wayne Shaw

Bought a beautiful car for my son to take to college. Great experience. Honest conversation,…read moresalesman happily answered questions and didn't try to sell me anything I didn't want. Very easy to deal with and they have a great selection of cars in the lower price ranges. Definitely recommend this dealer.

If you're in need of a car and need to buy a used car. Do not go to this guy to buy a car. It has…read morebeen nothing but fraud, and he plays games. Not only that, he's got a backyard mechanic, hack. I have too much to list to tell you, Why not to go to this guy? I'm in the middle of a lawsuit with him. And have the ohio attorney general involved. I am trying to save as many Americans as I can. From this guy!! he's running a scam. Do not pay with your debit card either if you had bought a car with him. Do not listen to sob stories. He gives about his worker or himself. Best thing to do is don't stop in to even look at the shady cars that he's got.

NO stars. paid 2x the asking price and Lou said he would have it running great. made it back to…read moreMichigan with a few lights coming on dash and it unraveled from there. my mechanic had to replace the only 2 two things Lou did as not right and the reason it ran rough coming home with lights on - blown head gasket and a draining battery and cannot find the short. thousands in repairs. It's dead in my driveway. Said he's out of town for 2 weeks. He would call when back. No call. No reply. thanks Lou. Should have read Ashley's review.

Stopped on a Thursday to test drive a 2018 Ford Mustang convertible. Salesman named Eugene tried to…read moreassist me. Got the year wrong. Said it was a 17 when it was an 18. It was listed for $15,995. He then said that was the "credit" price and if I was paying cash (which I was) it would be $14,000. Test drove the car and it drove great. Asked him if he would hold it for me until tomorrow (Friday). He said they would hold it for $350 for 3 days. Told him I only had $200 on me, which he let pass, so I decided if it wasn't there when I was ready to buy, it wasn't meant to be. The next day, I got the settlement from my insurance and texted Eugene to see if the car was still there and if it was, I would come down with a $14,000 check tomorrow. His reply - Hi Ken, sorry I was busy. It's great that you're getting your settlement pay out, but I cannot sell a car for 14,000. I said "I guess I should have taken you up on the offer when you made it" and thanked him for his time. He then texted me again to argue that he quoted me the list price as the "cash" price, which he did not. Totally unprofessional. Just go somewhere else. Disaster avoided.

Workers nice enough to car appeared to look nice but when took it home after further inspection the…read moreseats were patched with tak door armrest not secured to the door. Just little annoying things. Nice people but average cars

We have purchased four Audis from Beechmont. We have had nothing but great experiences - from…read moredealing with the salesmen, the financing and the service. We currently own two Audi's which we have serviced at Beechmont. They are easy to deal with. Give us loaners, Are straight forward with the pricing. This auto group seems to go out of their way to help. Not to compare...but the other reviewer brought up the Montgomery store. I purchased my Audi at the Montgomery store - only because they had the car I wanted in stock. Each time I took it in for scheduled maintenance, the Montgomery guys tried to get me to do some other very expensive work on the car. At the 35k mark, they told me I needed new brakes and new tires. $1800 for brakes!! Not. I took it to another Audi authorized mechanic who said "come see me in 10,000 miles". At 62,000 miles my brakes and tires are still OK (though I am replacing them in the spring). Buying an Audi? Go to Beechmont. Good people.

Had a bad expierence here. Brought my car in with engine light on with the rpm limitor engaged…read more They kept my car for 3 days, and told me they couldnt find the problem. They claimed they even called audi hq and they couldnt figure it out. Keep in mind this was 3 weeks after they certified the car. I then took it to the montgomery Audi and they told me it was a oil switch known recall and fixed it in an hour. Beechmont service is worthless, take your car to montgomery or dubwerx

They tried to scam me by listing the price of the vehicle $24,995. When i went through the…read morepurchasing process they tried to sneak in a $800 fee for a rear brake lights safety product (supposedly added on already). Their hope is that people will be tired from the process and just pay it. Little do they know this dishonest scam will likely put them out of business.

CROSSROADS SCAMS CUSTOMERS BY FORCING CUSTOMERS TO PAY $800 FOR AN AFTERMARKET ACCESSORY THAT IS…read moreTECHNICALLY ILLEGAL. They install an accessory that makes the rear window brake light flash when you are braking. You can buy parts for $50 or less that will make your rear window brake light do this. The install can easily be done in less than an hour. Other dealers pull this scam on customers and make a few hundred easy bucks by charging an average of $300 - $500. Crossroads charges $795!!! Ridiculous! On top of that, accessories that make the rear window brake light flash ARE ILLEGAL! Crossroads will try to argue that this is not true, but you can easily read about it online. Just use AI and ask about the legality of this. I've included some info from Google AI to give you a glimpse into the fact that this accessory is a rip-off and it's not even legal. My Question posed to Google AI: Some car dealers add an accessory that makes the rear window brake light flash and then charge the buyer hundreds of dollars for it. Is that a good deal for the customer? Google AI Answer: No, it is generally considered a poor deal for the customer. While the feature is marketed as a "safety essential," the price charged by dealerships rarely aligns with the actual value of the product or the effort required to install it. Financial Value: You are paying a 2,000%+ markup. The hardware is a simple pulse module worth about $15, yet dealers charge $300 to $500. Installation Effort: It is a 10-minute job that involves clipping a single wire. Most shops would charge a fraction of the dealer's price for the same labor. Insurance Myths: Dealers sometimes claim it will lower your insurance premiums. In reality, most insurance companies do not offer a specific discount for pulsing third brake lights. Resale Value: This accessory adds zero value to your car's trade-in or resale price in the future. If a dealer insists on charging for it, it is often a "shell game" used to increase their profit margin on the vehicle. My Question posed to Google AI: Is it illegal to have an accessory on your car that makes the rear window brake light flash when you are braking? Google AI Answer: In the United States and Canada, adding an accessory that makes your rear window brake light (CHMSL) flash is technically illegal under federal regulations. Key Findings: Steady-Burning Requirement: Under FMVSS No. 108, all stop lamps, including the CHMSL, must be steady-burning when in use. Prohibition on Flashing: NHTSA has consistently maintained that pulsating or flashing brake lights do not comply with FMVSS 108, citing potential confusion and distraction for other drivers. Manufacturer/Dealer Prohibition: Manufacturers, distributors, and dealers are forbidden from installing devices that cause the third brake light to flash. Exceptions: The only exception to the steady-burning rule is for turn signals or emergency flashers. Liability: In the event of a rear-end collision, an opposing attorney could argue that your non-standard, illegal lighting confused the other driver, potentially shifting civil liability to you.