I was interested in purchasing a low mileage vehicle with a great warranty, and that's exactly what I received. I had the best customer service from Roberto Reyes. Roberto helped me pick from a wide range of great cars with very low miles. The vibe when I walked in was amazing and the consistency of every employee there was definitely infectious. I recommend Drive Time on Firestone to any and everyone seeking an amazing and great quality vehicle! Thank you for not only your patience but also your support with my family. read more

Just want to say it's all my fault for buying from DriveTime. Just wanted to give an update because a lot of people ask me why I still have this truck. It's been 3 years of on time payments. I bought the truck for $27k, made 36 straight payments on time which adds up to around $27k paid already... and I still owe almost $20k. Meanwhile the truck is falling apart. I looked into refinancing for a lower interest payment, but unfortunately most car loans are front loaded with interest in the first couple years, so refinancing now just restarts the front loaded interest payments. I am finally seeing the principal get paid. Basically I'm stuck unless I dump $10k to get away from this truck and loan. Truck was recently estimated around $10k trade in value, so to get into something else I'd need to come up with around $10k just to get out of being upside down. I understand bad credit loans are expensive no matter where you go. My son died, I completely fell apart mentally for a while, missed payments on my previous vehicle and it got repo'd. Once I finally started functioning again I needed a truck for work and DriveTime got me. Wouldn't even be as bad if the truck was actually in decent shape. I take really good care of my vehicles. This was just one of those "gotcha" situations and I wanted to share it so maybe somebody else doesn't end up in the same spot. Don't get got like me. read more

Just don't do it. The reviews in Google have to be fake. We purchased a vehicle, the process itself was fine. The sales person offered us extra warranty which we declined but he said we should get it Just in case and cancel it. Of course, when we tried to cancel it we were told that wasn't possible. Not only that, they gave us "monthly" payments which are really taken out by-weekly so certain months we are paying 3 payments per month which is triple what we were quoted. On top of that, they put a tracker on your car. Just don't do it. So not worth it. read more

The worst dealership in the country bought a car lasted 27 days they said sorry nothing we can do about it ......do Not buy from this place you will regret it 1000% Regards read more

Robert helped me get set up with a super great deal- even after getting denied elsewhere. I was shocked by how simple and stress-free the DriveTime process is. Thank you DriveTime! And thank you Robert! read more

Dont come here these people are extremely lazy and unprofessional. Plus a worker there said I had a freeze on my account when I did not have a freeze on there, i believe this was because it was near closing time and he said this to go home soon. read more

What a great car buying experience! Found the car we car we wanted, with a down payment that worked for us AND we weren't here all day. Charles took great care of us and I could not recommend him more! read more

DriveTime Used Cars - Customer Experience Guide business card - Used Car Dealers Near Me - Downey, California

Wouldn't recommend to any one. Not a good place to come to customer service sucks, they're only nice to you if you're able to purchase a car because of course they want to make money off you and if they don't see that you're a benefit they kick you out terrible service read more

Company sells lemon cars. Great customer service though. They will lie through their teeth just to get you out the door with one of their cars. Less then 2 months from getting a vehicle from there it broke down. Struggling for 3 weeks now to get it up and running. read more

DONT DO IT!!!! Got a car on the 9th and its the 25th (16 days) the check engine light came on already, Called the lady that sole me the car got an attitude straight away! called later in the day so get someone else. Same issue the second i told them i had a check engine light on and couldnt find a place that did the type of work i needed from their warranty center, NOTHING BUT ATTITUDE! ...... theyll bend the knee to get you to buy it but once you need actual service (covered by THEIR warranty) they treat you like crap!!!!! dont go there NO MATTER WHAT!! read more

So I bought a car from here and like 2 days later check engine light comes on. So I call they say to call silver rock which is the car insurance they give you so they send me to tire shops where they do little tune ups not a real mechanic shop smh ok so the car needed spark plugs and coils the insurance only said spark plugs ok. 2 weeks later lights come on again car is shaking gonna have to go back to that little shop. Also one passenger door won't open from inside smh car starts ruff on cold start. Also the breaks they put are new but cheap so they make sound when I brake andddd I had to take it to my mechanic so they could file down the tire disk where the breaks go cause they where rusted and where making loud scratching noice smh paying out of pocket I have a feeling this car is gonna give me more and more problems. Might have to call the lemon lawyers cause it just don't feel right. Next time I will just go to a big name dealership to buy a used car better chance with them and they have mechanics on site in like these guys send you to a rabbit hole to figure it out. This place is just one step up a ma and Pa dealership read more

Horrible customer service and poor quality of vehicles. Do not get yourself into a Lemon!

my son and I got a car here. First they tried to sell us a clown car. Basically One of those two seater "economy car" . No i wanted my son in a safe reliable car with my grandson. We found a decent one. paid signed did the basic check and drive walk around. apparently u need to bring a mechanic since no car fax was provided and later on issues started within days and weeks after. The car pops open at random times apparantely not a safety issue so not covered "since daily driving use problem", and brakes rotors pads drums were on like 10percent but of course we should have known and now 1200 in the hole to fix and wont give any discount towards car payment. stay far away from this shady asf establishment if your looking for a reliable car response to below: the case manager refuses to supply the car fax what are yall hiding???? your service center said all was fine when not read more

I bought a car from them in March? Of last year. It was at first a 2019 Lexus that broke down on the SAME DAY, should have taken that as a hint, returned it for a 2020 Kia Forte. This car was working fine, that was until 3 tires needed replacing, I needed to get new spark plugs, and now I might need to get a whole new engine because I went to turn it on and all the lights started going off. Engine, battery, oil, etc. I got every warranty and every single upgrade they offered because I did Uber eats as a job but was only given a 70k mile warranty, like what?? It was the best they could offer, it just sucks because I really do love the Kia. I just wasn't expecting to be going into debt this early on into having a car. read more

Today I got a new car from Drive Time in Downey . I was treated so kindly and so nice by a guy named John I got the vehicle I wanted at the price I wanted and everything went just so well I'm so surprised it was so painless I don't feel like I was ripped off I felt like I really like was talking to my friends about my needs and they were there to really help I would recommend this to anybody I got a Toyota Corolla 2020 for a great price. I would recommend this place to all my friends thank you guys so much for servicing me and making me feel like a human being and not like a money bag appreciate that read more

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Today I made my last payment. So this review has been 5 years is the making. The buying process was straight forward. $500 down-payment. $450 monthly, split in two payments at every pay day. I bought a 2011 Kia Sorento, it use to be part of a fleet- which the salesman said was a good move because those cars are maintenanced regularly. My car didn't give me any trouble, nor did my loan company. Every payment was made on time, everything went exactly as described. Never had an issue. Maybe I was one of the more fortunate buyers, not sure, but they helped me out when my credit was sh*t and I had no where else to go, and everything worked exactly as they said it im appreciative. read more

The TV commercial says "see your real down payment in 30 seconds and your real payment." My friend got approved for $500 down snd $450 a month. We went in and the down payment was now $3000 and our monthly payment was over $500. They pointed out the tiny lettering at bottom of the page that says "as low as" but the commercial says different.. We were pre qualified, and they ran the credit! There is just no way to see your real payment info until you go down there. The perfect definition of bait and switch if I've ever seen it !! The selection of cars looked good and the sales staff were pleasant, but we wasted our time going and it sucked. read more

DriveTime Used Cars - TV Commercial screen shot - Used Car Dealers Near Me - Downey, California

ZERO STAR REVIEW - STAY AWAY FROM THIS BUSINESS - HORRIBLE UNETHICAL BUSINESS PRACTICES Made an appointment to test drive a specific car. Arrived 10 minutes early and was told they don't know how long it will be. (Thought I had an appointment... but okay.) Went outside to browse the inventory... all three rows of it. Then I saw someone buying the car I reserved for the test drive. When I brought this to the receptionist's attention, he said "I apologize" and seemed rather unconcerned... this tells me that is exactly they way they conduct business. read more

We bought 2015 kia sorento about 3 months ago the buying process was fine.3 months later we need a new engine that God we got the warranty so it's getting fixed they had a oil sticker said oil change needs to be done 1000k mile still.2 days ago my car was acting up and yesterday I couldn't even drive it.I called the warranty told me where to take it.Make story short mechanic said oil was never changed for at least 10k miles and it needs whole new engine replacement.Also Iwhen bought it we did inspection the.only thing that needed fixing was the gas button.to open gas door wouldn't work so we told them they took it back and supposedly fixed it.They did not very disappointed read more

scam artist i got a car from them during pandemic and had to pay more for car and it was horrible car was in bad condition but looked good when i got it was 2016 chevy sonic i beleive and i tried returning but they said it was over 300 miles california law but only reason was becasue i had to drive back n forth to repair car literally a week after i bought it horrible people here they will rob you so be careful i kept the car and kept driving literally had to repair it more n more it even broke down this is all within couple months not even 3 months of having car all these issues i eneded up returning car and messed up credit now im stuck with having to pay14,000$ and its all becuas e th ey sold me literally a horrible car from the moment i got it i did oil change and i ahd to replace the whole oil pain it was damaged and i hadto drive bacj n forth to downey from pasadena only reason why i was over 300 mile limit cuz them!!!! thankyou drivetime for ruining my whole experience and my credit YOU sCAM ARTIST!!! read more

I'm here with my wife trying to buy a Van,wow what a experience It started with them wanting to add two people's credit then they have us sitting for 3 hrs just to get more down payment out of us read more

DriveTime Used Cars - Drive time has a complimary refreshments oh wait. Nevermind Don't come to drive time unless you want to be treated like a criminal - Used Car Dealers Near Me - Downey, California

Came here with my sister so she can purchase a car upon getting there Jason the manger was very rude and rushing her to do her paperwork saying he needed to get home to his daughter and that was suppose to been there.. then he passed her off to Jay the salesman that sits in the back with the 49ers desk. Jay was very pleasant very helpful very patience explained everything to my sister. Today my sister had a nail in her tire and she called up to drive time to see what was the proper procedure. Jason the Hispanic manager was very unprofessional and pretended to be Jay playing games. He walked up to my sister and she politely asked him not to approach her and he did and started to record her when she got upset with him. He needs to go to some type of training if not you're not gonna have customers. My sisters name is Shatrece Sparks and we would appreciate if someone can respond to me in a timely manner because word of mouth for customers goes a long way and I have 4 other family members that would love to come due business with you.. read more

Had an appointment for 6pm got there at 5:30 checked in. Was completely ignored for over an hour and just left. Several hundred cars and two sales people? Ridiculous. Called them and never got a call back from anyone after being told the manager would call me back. Carmax was WAAYYY better. read more

I bought a car yesterday from drivetime and when I got on the fwy and hit the breaks the car pulled hard to the right while shaking, I took it to the shop that the warranty co works with and found out the rotors were warped, the Warranty co approved the rotors and them to put the old pads back on , pepboys told them they don't recommend that being they were riding on warped rotors , I had to pay for the pads myself. Mind you this was 2 hours after I bought the car. It is against the law to sell a car with bad breaks. I do not recommend buying from here unless you have the car checked first read more

Just purchased a 2017 escape 2 days ago. It broke down at a gas pump within hours. Turns out they installed wrong battery for my model. Now I am missing work and being docked so it will he harder to pay for a new battery and wait to be reimbursed. Very disappointed The sales people were nice but the car left me stranded 2x in 2 days read more

They were willing to still fix up our car although sadly, we may not have it much longer anyway!! The car itself was very nice and dealing with Drivetime has been a good experience! Will miss our car and the Jukebox! We ended up sleeping in it because money has been so tight for us lately! California is so expensive but it got us around nicely after the first fix up and I think after this second one, it will drive amazing!! Maybe our budget was a bit too small for such a nice vehicle sadly!! But if you have it, go here, they are still worth it!! read more

So so so disappointing. I purchased a car from here in November of last year. I sadly was in a accident and since I loved my previous car from here so much, I decided to return. I reapplied online and got harassed by staff to come in, and I finally did. I purposely took off some time from work, and paid for an Uber to get all the way out here... The staff was incompetent and really got the best of my temper. The two cars I wanted were at a different location, and they told me they could get it for me the following day, even though I had been waiting two hours at this point. I told them that wouldn't be an option for me, as I already invested time and money to just get out here. So they "tried" to get the cars brought to me that day, but coincidently they were both taken. Which I didn't believe for one second... but that's drama for another day. Not to mention, it was empty in there with plenty of staff, yet no one offered to help to get this car sold and off the lot. I asked the guy who was helping me why they couldn't help, which moving cars around, etc. since there were no customers in the store. He said they were all busy and they were short staffed. Yet all I saw was them talking. It's all in the perception. Any who, if you are interested in wasting your time and not getting what you want, this is the place for you. read more

Jay was super helpful made it easy and quick process. He was patient with all the different things i had going on.

DO NOT TRUST THIS COMPANY. Last year I purchased a '13 Nissan Sentra. One day I'm driving to work and the car stops working on the freeway, ON THE FREEWAY, I could have DIED (i live in LA). Luckily I get it to a mechanic and he says that the car needs an entire brake system, a brand new transmission and a new battery. Quoted me at $4500. My soul left my body. And then it returned to my body and I was LIVID. DriveTime would not take responsibility for any of it. They said that it is normal wear and tear.... I hadn't even had my car for a full year at this point. This was last December and now my check engine light comes on again. I took it to the mechanic and he says $450 for a new mass air flow meter. This company is full of dishonest and unsympathetic people that are out to make a dime. They will lie to your face, scam you, and sell you a lemon of a car and won't help you out when the entire car is falling apart and you can't afford to make your car payments and pay almost 5K for repairs. This company priced their cars at an 'excellent' condition Kelley Blue Book price but the car is a piece of shiet. This is my first financed car purchase and it is the worst and MOST EXPENSIVE MISTAKE OF MY LIFE. When this happened I called to speak to the store manager and I even called corporate and everyone was very rude to me. Everyone said the same thing to me, that it was "wear and tear." read more

I am very surprised how they took care of me Angel was very helpful I'm glad he really took the time with us and got us into a vehicle that worked for us and I couldn't be happier... Thank you Angel. read more

Shady. Shady. Shady. They sell overwhelmingly questionable vehicles here. The first they tried to sell us was a salvaged title. The second one we actually purchased. Despite a clean title report, come to find out, the car has massive mechanical issues due to excessive oil buildup in the engine that neither their warranty nor the dealer warranty will cover. The real kicker in all this? NONE of that was on the Experian report they showed us, despite all previous inspections at the dealership being listed. The car was shown as coming straight from Las Vegas to So Cal when, in reality, it made an unnoted trip to Sacramento in between. We only became aware of this after taking the vehicle to the dealer to have it looked at. Facts were concealed and I have a hard time believing DriveTime knew nothing about it. This dealer knowingly engages in fraudulent practices and tells you you're S.O.L. if it comes back to them. Don't get stuck in a 5 year contract paying for a car that won't even last for three months. Wish I would have heeded the warnings of all the negative reviews here. Update: Below is a picture taken by the mechanic at the dealer of the oil pan when they dropped it. He described it as "thick brownie batter" on the inside. Do NOT trust them when they say their cars have been thoroughly inspected. read more

DriveTime Used Cars - Oil pan of car DriveTime sold under the pretense of being in "good condition." - Used Car Dealers Near Me - Downey, California

We purchased a car from them and it had 1 odd tire that we didn't notice until later. It was on the front end and it was a completely different brand with a very different tread wear. We had to purchase 4 new tires. Also, when we got the DMV tags renewal, there was a recall for this vehicle that had to be fixed before we received tags. We asked if there were any recalls when we were at the dealership and they said no. As per your response Drive Time, you dropped the ball on the tires. The one front tire had significantly less tread left on it and it was in the front. You could have at least put it in the back. Those tires are cheap, you couldn't splurge and keep your customers safe? We bought that car for our teenage driver. Her teenage boyfriend noticed the tiny tire, and your special safety people could not? Be very careful buying from this place. read more

This place is a bad credit set up! As soon as I signed the contract, the price of the vehicle doubled. I've been paying for it for over a year and I still owe more than the car is worth! Their payment system is another pain in the ass! If you authorize automatic bill pay, they always take the wrong amount. If you make the payments online, they don't deduct the money from your account for up to five days. Most of the time, another company takes too much money and the money for the car payment is no longer available. To avoid that mess, you can go to Wal-Mart and stand in line for an hour and hope they accept your payment. Those people aren't the smartest on the block. Don't even try to use a new card to make a payment online. They won't take it. You have to call in, but not on the weekends or after hours. Good luck!! It's like a triathlon! read more

Never had a nicer experience purchasing a vehicle, Jim Frye, Johnathan & Omar were very friendly, helpful, informative, Honest!! Never felt pressured! Didn't get bombarded by salesman as we entered the lot. (Awesome) was able to view cars without having a Rep. trying to make a sale!! Although my credit wasn't all that good. The $$ I put down really lowered my A.P.R thanks Drive Time team!!! read more

DriveTime Used Cars - Thanks Jim Frye, Jonathan & Omar - Used Car Dealers Near Me - Downey, California

It's been 3 months, car still not fixed, dealership won't return my phone calls. Manager always "just left" every time I call to speak to him. Stay away from drive time. Worst customer service ever. Plus, the hours say the close at 6 but the staff leave or stops answering phone calls at 530. read more

My sister and I tried to buy a car from this location, but the salesman Jay was upset about something from the look on this face, would never buy a car from this location thanx Jay! The Torrance location is so much nicer shout out to the team members of DRIVE TIME TORRANCE!!!!!!! read more

IF I COULD GIVE NEGATIVE STARS IT WOULD BE -1500 Absolutely trash!!!! They seriously waste your time. If you recently were in an accident and haven't worked due to recovering they will tell you they can't help even if you show all the proof of funds and still having your job. Complete waste of time. Stay away from Efrain and Jason- they both clearly have miscommunication. Also all the cars are 80k miles and up so if you don't want to be screwed I recommend staying far away from this place. read more

I got a vehicle one week exactly before my check engine light came on. They were very nice at the dealership but I don't think my check engine light should have came on so soon now I have to take time off work to take it to a Pep boys to check when the issue may be which is ridiculous because something like this shouldn't have occurred so soon. Updated 7/16/2020 I have taken the car to the mechanics 7 times 2 different places approved by silver rock for the same reoccurring issue since I got the car ( map sensor ) and now the car is at the mechanics again due to engine blow by causing my map sensor to go off ..... I will update once I have my car back to see if that was the issue. I have put over 1200.00 in automotive repairs from my own in this vehicle and it hasn't been a year. Updated 10/17/2020 They definitely sold me a lemon even after the last update same issue is showing and I've had this car for a little over a year now and haven't been able to get anyone to fix it even with going to one of their warranty places mechanics. Oh and the last time I took it to get fixed through the insurance the mechanic shop too my vehicle home and my car was broken into things were stolen and they didn't even tell me until after I paid my deductible and I got I. My car and noticed things were missing . Do not use drive time they will sell you a lemon !!! My car still has a check engine light on for a map sensor since I got my car 9/2019 regardless with legit ( or so they say who know who silver rock let's touch these cars ) mechanics trying to fix it. read more

I needed a car immediately because of an emergency Courtney has been incredibly patient with me and stayed with me for hours and even took time out of his day to help me scavenge for an good auto insurance. read more

Bridgecrest is one of the most awful finance company in the world I have brought many cars and financed with many different companies this is the far worst I ever got into I wish I can turn back the hands of time there rude on the phone customers service sucks and they don't try to fix the problem they just want to sweep It under the rug they charged my account twice and charge me a NSF of 15.00 and said I made two payments no I didn't if I had it I wouldn't make no two payments they system try to process two payments and they want to blame me then try to blame the bank smdh this company is horrible so please beware I'm warning everyone in the world please don't deal with these ppl they shouldn't even be able to operate with people no customers service skills at all and they get you in the loan and treat you like trash I will not never give them a chance to fuck me over again read more