I was interested in purchasing a low mileage vehicle with a great warranty, and that's exactly what…read moreI received. I had the best customer service from Roberto Reyes. Roberto helped me pick from a wide range of great cars with very low miles. The vibe when I walked in was amazing and the consistency of every employee there was definitely infectious. I recommend Drive Time on Firestone to any and everyone seeking an amazing and great quality vehicle! Thank you for not only your patience but also your support with my family.

Just want to say it's all my fault for buying from DriveTime. Just wanted to give an update because…read morea lot of people ask me why I still have this truck. It's been 3 years of on time payments. I bought the truck for $27k, made 36 straight payments on time which adds up to around $27k paid already... and I still owe almost $20k. Meanwhile the truck is falling apart. I looked into refinancing for a lower interest payment, but unfortunately most car loans are front loaded with interest in the first couple years, so refinancing now just restarts the front loaded interest payments. I am finally seeing the principal get paid. Basically I'm stuck unless I dump $10k to get away from this truck and loan. Truck was recently estimated around $10k trade in value, so to get into something else I'd need to come up with around $10k just to get out of being upside down. I understand bad credit loans are expensive no matter where you go. My son died, I completely fell apart mentally for a while, missed payments on my previous vehicle and it got repo'd. Once I finally started functioning again I needed a truck for work and DriveTime got me. Wouldn't even be as bad if the truck was actually in decent shape. I take really good care of my vehicles. This was just one of those "gotcha" situations and I wanted to share it so maybe somebody else doesn't end up in the same spot. Don't get got like me.

I had an excellent experience at this Toyota dealership. From the moment I walked in, the staff was…read morewelcoming, professional, and genuinely focused on helping me. They took the time to answer all my questions without any pressure, which made the whole process feel comfortable and stress-free. The sales team was knowledgeable and transparent, and they made sure I understood every step, from selecting the right vehicle to finalizing the paperwork. The service was efficient, and I truly appreciated how smooth everything went. Overall, I'm very satisfied with my experience and would highly recommend this dealership to anyone looking for great customer service and a hassle-free car buying experience. Special shoutout to Sir Jojo and Sir Jay for making it possible. I know getting the car that i want is a little too much to handle right now. Thank you very much guys!

Arvin is such a pleasure to work with. He is the best and really knows his stuff. He worked with me…read moreeven though I have not so great credit and no down payment and even with that I have great monthly payments. Thanx Arvin!

Alex is a FRAUD & Con so nice & acts like he really helping you when he is not!! He sold me a…read morelemon!! I bought my 2014 Nissian Altima in 10/2024 . Just a few days after the 30 days warranty was up! My car really starting going down hill! He reimbursed me for one problem that I had. But after that it's been a problem after problem all year long! He also didn't give me the information he was supposed to before I purchased the car. There was a half fast job done on the body and interior in the car that is now all falling apart inside and out. So be careful, especially if you're a woman do your homework on any auto dealership that you seek especially this one!! Alex I told you not to give me a lemon you said no accidents which was wrong. I also told you this is a gift from God so if you sold me a lemon, you would feel the raft of the Lord!! So sad because my family knows you!!

Very good service, Alex is an amazing sales person, and the owner he's very polite and happy to…read morehelp you.

I honestly have nothing bad to say about this place. The owner is such a genuine, nice, down to…read moreearth guy, and you can tell he really cares about helping people. He was very understanding of my situation and helped me get out of a tough spot when I really needed it, and for that I'm truly grateful. I came in not knowing what to expect, especially with my credit situation, but he gave me a chance and worked with me instead of making me feel judged or pressured. I walked away honestly surprised and extremely happy with how everything worked out. If you're looking for a good, reliable car and want to deal with someone who is honest, understanding, and actually treats you like a person, I definitely recommend giving this place a shot. Even if your credit isn't the best, just go talk to him and see what he can do for you. You might be surprised, because I definitely was. I'm truly thankful for the way I was treated and for all the help I received. I would absolutely recommend this place to anyone looking for a car

Hands down one of the best dealerships I've ever worked with. Greg is honest, reliable, and…read moregenuinely looks out for you throughout the entire process. Any problems or concerns I had with the vehicle I selected were fixed. Thank you Greg, I truly appreciate it!

UPDATE: Management stepped in and genuinely made this right…read more I want to update this review because I believe in being just as public when a company does the right thing as when something goes wrong. My original experience at Penske Toyota of Downey was extremely frustrating, and I stand by what I wrote about what happened during the transaction. We lost an entire day, the agreed price changed after credit was run, paperwork we had signed off on disappeared from the room, and we ultimately walked away because we no longer trusted the process. That said, what happened afterward deserves real recognition. Eddie, the General Manager, personally reached out to me after seeing my review. He did not make excuses, minimize what happened, or try to sell me another vehicle. He wanted to understand exactly what occurred and listened to the entire sequence of events. More importantly, he took responsibility for the customer experience and made a genuine effort to make things right. He followed through on what he said he would do and provided a written apology from the dealership. That matters. Anyone can run a business when everything goes perfectly. What tells you much more about a company is what leadership does when something goes seriously wrong. Eddie demonstrated that Penske Toyota of Downey has management that cares about its reputation, cares about the customer experience, and is willing to step in when the dealership falls short. My original experience was unacceptable, but Eddie's response changed my opinion of the dealership considerably. It showed me that what happened was not something senior management was willing to ignore or defend. I especially appreciate that he reached out personally, listened, investigated, apologized, and took meaningful steps to resolve the situation. That is how you handle a serious customer complaint. Companies are made up of people, and sometimes people screw things up. What matters is whether leadership cares enough to fix it. In this case, they did.

We just bought a used Gold Certified 2023 Toyota Prius from Penske Toyota in Downey and got a great…read moredeal on a low mileage super clean car for my wife. Our sales rep Ruben Bustamante was super professional and easy to work with, Tony the Manager worked some magic on the numbers and Sergio in finance was a straight shooter, no hustle or bs - he wrote the deal as was agreed upon. All in all, a great car buying experience - plus we were done and in our new car in less than 2 hours and my wife loves her new car. We drove to Penske from Venice after visiting several dealerships and it was well worth the trip. I highly recommend stopping by if you are looking for a new or used Toyota. I'd give 6 stars if I could

Answered an ad for a rebuilt salvage title Honda Fit at OurNextCar (i was specifically looking for…read morea used Fit and saw several). Met with Will to test drive it and was impressed. His repair techs did a nice job fixing the collision damage and other maintenance. passed all state inspections, a nice little commuting car that will go a long way. Really good experience with Will, family guy who's honest and helpful, he made the transaction easy. I'd recommend them to anyone, solid operation with a small business vibe.

Had a great experience with Will at ONC. Picked up a little SUV for our daughter to drive and the…read morewhole process was fantastic. Can't speak for the other reviewers, but communication for us was excellent with phone calls and text messages all returned same day. He even arranged for us to pick up the car on a Sunday (they're closed) because it fit best with our schedule. Definitely recommend.

NOT LIKE OTHER DEALERSHIPS. I'm in the process of buying a…read more911 and have reached out to a lot of dealerships. Ehren was superlative and the gold standard on information and just talking about cars. He took his time and thoroughly explained the ins and outs of different generations, what to look out for etc. I even inquired about a ppi and he not only was very forthcoming, but also gave me some places that do it well around the area- one of which, auto strausse, was reccomended by my friend's dad who's a big porsche guy. In the end I decided to go another route but I would reccomend Ehren and his team at Supreme Motors to anyone looking to buy any car

5 Stars - Supreme Motors in Costa Mesa - Pristine every time…read moreThey take great care of our family's two SUVs. Always perfect--the cars come back looking like they rolled off the showroom floor. That deep, mirror-finish shine you can see yourself in. They've got a clean, professional setup on Placentia Avenue near 19th Street--appointment-based, call ahead to set up initial s. Easy, no fuss. I text Ehren--he's quick to reply, we set something up, and he sends his crew. They're solid. They cover surrounding areas, even 15 miles out like me. No problem--they show up, do the work. Seats wiped, carpets vacuumed, windows clear, wheels shiny, trim polished. Everything flawless without me saying a word. And those monthly maintenance packages? Great value--keeps everything looking sharp without breaking the bank. Friendly, on time, they care. Call Ehren at Supreme Motors--your cars will look great.

It's a small dealer. I called in and they didn't have the car I wanted but they said that they had…read moreone that was coming in later that week. I'm glad I waited. It was very quick because I knew what I wanted. They financed me right away. I didn't know they offered financing for low credit scores. I highly recommend!

The car wasn't listed as savaged. It stank and the upholstery was full of cigarette holes…read more A total waste of time.

On my second vehicle with Moon Auto and they never disappoint! They always find the vehicle that…read morebest fits your needs and with an affordable payment as well. No need to wait for hours at the dealership and the car gets delivered to your door. Amazing service!!!

There should never ever be a need to go to a dealership haha . MoonAuto does the job of what would…read morenormally take more than three people at a dealer to do. You only talk to one person you only meet with one person and that one person takes care of all of your needs from before your purchase, during your purchase, and after your purchase and your future purchases, which to me is huge. They're actually there for you, not just to sell you something. I definitely recommend MoonAuto. Very patient and attentive to my needs. Thank you.