10/10 service and 10/10 results every time. I've broken my phone 3 times and have taken it here. They have had it looking like a brand new phone in a matter of hours (or less) every time. Reasonable prices as well. Overall, great phone and other device repair shop, wouldn't go anywhere else read more

Fast friendly service. They were open early and was convenient. My phone was ready in 30 minutes. Everything was perfect with the screen they replaced, looks like brand-new read more

This is by far the best cell phone repair place. James helped me today and couldn't have been sweeter. I dropped my phone In water and was of course super panicked. James was able to repair my phone AND my charging port in one easy visit! read more

Oscar was professional, courteous and quick. He was able to diagnosis our issue quickly and we were out of there in less than 5 minutes. I highly recommend this store for anyone having phone issues. read more

These guys are the best! Had my iPhone for three days (after being dropped in water), took it apart, soaked in solution to remove moisture, installed new screen. Nothing worked!! They said " no charge"; and suggested what to do to get replacement phone. Their suggestion was great. Thank You! read more

My tablet was frozen, I went in and the super-nice guy showed me how to fix it. Gave me some good advice on my old cell phone too. All in about 5 minutes for no charge. read more

This is the best place ever for phone problem advice and repair! I was able to bring my i4 phone in on Easter Sunday and the very capable technician solved my phone problem on the spot within minutes, wished me a Happy Easter and sent me on my very happy way! Have had work on my phones done there several times before and the excellent service has always been consistent, fair priced and friendly. read more

This place was highly recommend to me by a friend. Kevin fixed my phone within minutes. I was relieved the problem was resolved so I don't have to buy a new phone read more

Oscar at Drop Smash Fix provides excellent customer service. I'm hard on my cell & crack it often so I've become a regular at this store. They are my first choice for repairs because of Oscar's superb turn around time & excellent workmanship. Give him a raise! He deserves it! read more

Oscar replaced a battery on my iphone 5 for about forty bucks. Happy. Last week I brought in my ipad 3 for a diagnosis. Issues were in essence my fault but he spent time making the determination. NO charge! Thanks! I will go back just as soon I damage something else! Mark read more

Oscar took great care of me and fixed the iPhone charging issue within minutes! Highly recommend this great place

I just had my iPhone fixed at this store and they were very friendly, fast and efficient. The price was reasonable and my phone is like new. Now I can pretend I never dropped it. read more

The tech guy Andres did an amazing job he really took his time and was very sweet and polite

I'd give this spot more than 5 stars if I could!! I came in thinking there was no hope for my phone; it was completely shattered, flashing colors, intermittently turning on and off and not responding to touch half the time.... but Tony restored my faith completely first thing when I walked in!! He was confident that he could fix it in under an hour, and assured me that there wouldn't be any charge if he couldn't. Sure enough, I'm writing this review on my phone, which now looks brand-new!!! Couldn't be more grateful! This is the spot to go when you think nothing can be done--they'll fix it right up. Thanks guys!!! read more

I don't even know where to begin on how wonderful this place is and more so the people that work there!! I dropped my iPhone in water which I hadn't backed up in a long time. They were able to fix the water damage and get my phone up and running so that I could backup up my phone ( and get the 17,000 pictures I had on it). Daniel, Alan and Monica were so patient with me and very informative! They are also very reasonably priced, less expensive than other places I called for quotes prior to DropSmashFix. I can't thank you guys enough for fixing my phone!!! read more

fantastic service - cordial staff - my favorite place to go for a phone repair. not that i like getting my phone repaired. before any work was done josh checked to see if there were any warranty notices or updates, then got my new battery done in half the time i expected. read more

Saved me big time. I brought in two iPhones that were smashed screen.. One wouldn't even turn on. He fixed them both for 57$ each. Clean, friendly, easy. Thank you read more

Had my I phone 6 glass replaced only to discover the replacement glass was incompatible with my polarized sun glasses and I would be unable to view my screen when I wore these glasses. the next day after my repair was made I realized this huge problem And contacted the store to tell them about my dilemma. Long story short they ordered a new screen that did not impair me seeing my phone with my glasses at no additional charge. Very happy and they will continue to receive my business read more

Oscar was the service magician when he helped me with my Android problem! Exellent, friendly and I go nowhere else for phone problems! I also have had the good fortune to receive help transferring music when I needed help from the owner, José @ a time when I most needed the assistance. I will not forget how much that meant to me! Excellent and quite remarkable customer service. Just like we, consumers in need w/tech help rely on honest, courteous expertise.....they all exceed any expectations! Thanks for always delivering and being so ethical! Diana Brooks read more

Fixed my shattered iPad screen same day within 3 hours. Works like new! Will definitely use them again for any phone and tablet issue

My IPhone 6 was not charging and I was concerned that I would need to get a new phone ( which was not in my Christmas budget!). I wandered into DropSmashFix, while walking my dog, and met Marco. Marco confidently told me that the problem was merely my phone was dirty. He then proceeded to clean it and give it back to me for no charge! He was professional, overly competent, fast and also a nice guy. I will definitely go back if I have another problem with my phone. Thanks Marco. read more

Hector helped me with my phone free of charge! Very helpful, friendly, honest people.

I gave them one star, only because I had done previous business with them in the past. Most recently I called ahead to ask if they could repair the broken screen on my iPhone. They said yes no problem same day service, are you kidding me, they had it for five days without resolution. I got tired of waiting, I took my business elsewhere with a great result, It was repaired in one hour, DSF lost my future business. 25 Ventura City Resident. read more

Stopped by without making an appt. the service is amazing and he delt great with my 2 yr old ! Fast and such a great job! Thank you so much! If my phone breaks again I'll defiantly be coming here again! read more

This is my second time at drop smash fix. They told me to be back in an hour I came back they made sure it works before I left it didn't work as before he fixed it within three minutes I was out the door in time to pick up my son from school! I highly recommend drop smash fix on main street! read more

Any phone issues I have I bring into Daniel. He always does an amazing job and always with a smile. Great customer service and amazing work no matter how much I destroy my phone!!! I would def recommend his services to any one that asks :) read more

Outstanding service and ability to repair my sons water damaged iPhone 6s!!! Thank you Alan and your team for your work and water damage recovery process. You were able to save a Birthday gift my husband and I had just bought our 11 year old. I had taken this phone to another local repair shop who after having the phone for 2 weeks stated that it was irreparable and to basically trash it!! As a last ditch effort I called Drop Smash Fix to see if there was any hope at recovering the phone. Alan was extremely helpful and said to bring it in and they would give it a try with their water damage process. Within 24 hours I got a call saying the phone was completely functional and taking a charge! He even gave me a military discount for my husband's service. The previous store could NOT get it to work. Thank you from a hard working mom who would have had to purchase a new phone since I need to have a way for our son to contact us in an emergency. I did not want to throw away a $400 phone!!! Lessons learned... Do not go back to the first location I went to.... and Do NOT jump in the pool with your friends when you have your iPhone in your pocket :) :) THANK YOU !!!! read more

It was my first time here and had a great experience. The location is nice and easy to spot. They even price matched and saved me a trip to another place. Definitely will be back (if I crack my screen) and recommend this place!!! Ask for TONY! Cool dude! read more

After being stuck on an incident for a week I mistakenly dropped my phone and cracked a screen, I attempted to have another local repair shop fix it, but they left me with a half working phone. I ended up crossing my fingers and went to drop smash fix and see if they could help me figure it out the how to fix it the right way so that I have a fully functioning phone. I was immediately greeted by Tony M. and he was extremely helpful and had fantastic customer service. He quickly diagnosed my phone and was able to fix it extremely quickly and for a fair price. I would definitely recommend drop smash fix for all your device repairs. They truly are a class act! Keep up the good work drop smash fix ventura! Thanks again you guys rock! read more

My daughters phone was a wreck. We took her phone to drop smash fix and Jeff did an outstanding job it was like a brand-new phone when we got back highly recommend this place, pricing was very reasonable. read more

I dunked my iPhone 4s into my latte. Since I was traveling in less than 48 hours, I had no time to "try" the rice method. In a panic I called D.S. & F. and Oscar calmed me down assuring me that not only would my fix be affordable, I would have my working phone back in less than 24 hours. (The speaker feature and charge were no longer working and it was a matter of time before other parts began to diminish). True to his word, my hero fixed me up! Thanks Oscar & DropSmashFix read more

Used them twice: they listened and then did what we asked, and pleasantly surprised us with the price! Their branding makes them look expensive when in fact they are just professional and get things done quickly and correctly. No Hesitation in recommending them! read more

I've have been lucky to never need phone repair service before. In the past week I've needed 2 devices fixed. Tony gave me incredible service. He was knowledgeable and did a great job of trouble shooting. read more

Daniel was an awesome help. He fixed my phone, I had not been able to use my charger unless I put it a certain way but he cleaned it and also helped me with how to clean it later. read more

I've used their services twice now and have been very pleased both times. The staff is personable and professional. I would definitely go there again and recommend them to friends. On my second visit Andres was especially helpful! read more

My boyfriend dropped his phone off X 2 at six flags and these guys fixed it! Truly amazing the phone was basically falling apart and they put it right back together, I believe Oscar was his name. So thank you for fixing my boyfriends phone so awesomely. I highly recommend this place. read more

wow... where to begin. We went in on Sat @ 5:20pm. The guy comes out from the back after waiting 7 min. I tell him I need the micro usb port changed. He yells to the back do u have time to do a usb port. The guy jose yells back no I don't have time. The guy Oscar says we can't help you. You will have to come back. Then he walks to the back says we can do a diagnostic. He prints me a receipt says he will call me in about an hour. Oscar calls leaves a voicemail we can't fix it. So we head back to the store. He tells me there are two pins broken on the motherboard. I say what? the usb port has nothing to do with the Motherboard. So we leave, we get in the car I go to turn on my phone and it will not turn on. I walk back in tell the guy Oscar, we have a big problem. My phone will not turn on. He says oh it didn't work when you dropped it off the screen was blank. I say know it was not broken it was working fine. He gets on the phone with Jose the tech who had already left. He says , Jose said it didn't work . I said yes it did. I say well you have to choices, you can get the owner on the phone and give me a loaner phone or you can pay me for my phone. He says to leave it. I say I want a receipt that states I am dropping it off. Oscar gives me the run around. I ask him to call the manager. In the meantime another customer walks in to pick up his iphone. Oscar tells him its fixed.... The customer says ok let me listen to it. After five minutes the guy says its not fixed it sounds the same. Oscar, states oh i replaced the wire it should be fine. Customer says nope. Finally Oscar says ok I won't charge you. So not only did they not disclose they broke my phone, the guy Oscar lied to my face and then tried to pull one over on the other customer lying to his face. Finally I get a call in the store from the manager Joel, I tell him what has happened. That they did not want to help me to begin with, then they broke my phone and didn't tell me. I pulled up my cell bill and it has all my calls and messages from yesterday time stamped and working up to 8 min before we walked in. They claim on their site that they are level 3 master certified... Yet when I asked where their certs were no one had one?!? So my recommendation to all they are not certified or authorized repair for any of the major brands. Take you phone or iPad there and be prepared to receive it back broken or unfixed. The owner Joel seems like a nice enough guy, but, is unaware of the lack of professionalism that his staff shows, as well as their inability to do their jobs. So today Sunday they are supposed to call me with an update, in the mean time I have had no phone, because they don't have loaner phones. It is now Sunday at 1:15, I have left three messages for the owner, no response. I am now headed to the store....Really horrible service. I knew I should not have given them my phone. They seemed shady, incompetent and I should have went with my gut. Don't believe the good reviews horrible horrible service. read more

I had the worst experience here. I called first and asked if they had the screen for my phone in stock. They said that they did. I asked how long it would take to fix and they said a day. I dropped off my phone and came back to pick it up the next day. They then informed me that they didn't have the part in the first place (lied to me) and that they would have it done by 3 the next day. I came back and it still wasn't done. The next day, same story. THEN when I came back the kid behind the counter had the audacity to get my face and say "what?! What?! Your phone's not done!" 4 days later I got my phone back but the camera is now broken. There are screw driver marks all over the lens. If I could give negative stars I would. I was lied to 3 times, yelled at, and now my camera is broken. That kid behind the counter needs a serious attitude anustment. read more

Walked in at 5:30 pm was greeted, and attended by this really nice young man. He was extremely patient, positive and helpful. Considering i was so upset! It took 1 hour for my shattered iPhone 6s Plus screen to be replaced. The price is worth the time wait. It looks like a new phone. I wish I had a before and after picture. I hope the owner thanks his employees and maybe gives you guys a nice holiday gift. After all you are the face of their business and it wouldn't last with all the competition out there. Thanks guys. I will recommend you and will be back if I accidentally drop my phone again. Hopefully not. read more

I brought my phone in with a battery problem. Oscar popped it open, took one look at the bottom strip which had broken off and told me all I needed was a new one. He told me where to find one for cheap since he didn't have it in stock and I came back a week later for a cheap install. Amazing customer service for fixes that shouldn't cost an arm and a leg. read more